14.14 is out, did it fix Arc+Sub for you?

  • 23 August 2022
  • 84 replies
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Userlevel 3
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Just updated to 14.14. The issue with Arc+Sub is not fixed. Anyone with better luck?


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84 replies

Userlevel 5
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I will await the Peter Pee video to see what his thoughts are and to compare the sound curve. However, for what it's worth, I'd say it's worse. No difference to the volume mapping (which we were told was intentional, so not expecting that to change) and the mids are even further pronounced in my opinion. Dialogue is off, Trueplay never tuned so it's always been off. No EQ enhancements, no level changes.

Like I said in the 14.12 thread, they couldn't even tell us they'd released this 14.14. Well and truly buried their heads in the sand. Very disappointed in spending a ton of money in something that doesn't sound as good as when I bought it. Proper shame

Userlevel 4
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The sub being absolutely nerfed has not been corrected. I won’t get into the Arc’s sound profile transformation, which I’m not a fan of either, because the sub being neutered is absolutely what’s most infuriating. 
 

Trueplay off or on, the sub used to absolutely floor me with how powerful it was. I have used the same songs to showcase it to friends and family since I set my system up, but those same songs are now completely lifeless. I wouldn’t show this system off to anyone at this point because quite frankly, it sounds like trash. 
 

This has been covered already in other threads but such a drastic change to the sound profile should be something the user has control over toggling on or off. To simply force a change on us that breaks what we initially paid for with no ability to roll back has got to be the worst move I’ve ever seen a company like this make. 
 

Thanks for the lack of communication, Sonos. You won’t be seeing another cent from this once loyal customer. 

Userlevel 2

14.14 Equally trash. How hard is it to just roll back to 14.10 (even save face by calling it 14.15) and work on whatever vocal improvement 14.12 was supposedly to bring in a firmware package that is actually not making your units sound like 5 dollar trash as a whole? Seriously, it’s like your entire product line adapted to Ray sound profile, which was clear vocals from a garbage tin, priced twice its’ worth. 

NEVER SPENDING A DIME ON SONOS PRODUCTS AGAIN AND EVERY ONE I UNFORTUNATELY OWN IS BEING TOSSED FROM MY HOUSEHOLD. 

I will start selling every product I own second-handed and replacing with speakers made by competent companies where I don’t need to fear my overpriced products geting tanked with every update: 1 Arc, 1 Sub, 1 Ray, 2 Symofnisks, 4 Ones, 2 Fives, 2 Moves and 1 Roam.. I had a party planned at my place, I’m renting other speakers because I don’t want anyone to have to suffer listening to this Sonos garbage right now..I hope your stock continues to plummet (wonder why) and everyone who worked on or thought 14.12 was a good idea loses their jobs then never find another one in this industry again

You should be ashamed. 

Userlevel 2
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I would sign the petition to bring back 14.10 update; sound was perfect then. Both volume and Sub. 

Userlevel 2
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This is getting ridiculous, need to petition to get 14.10 back I think. The system sounds like s***. I didn't buy into the ecosystem for them to change the whole sound profile, without having an option to revert back.

 

Moderator Note: Modified in accordance with the Community Code of Conduct.

Userlevel 2
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This is beyond a joke now. 5 weeks in and another terrible update. I will never understand why you didn’t just leave 14.10 alone. That was when my system sounded the best it ever did. I’m disabled and spend 99% of my life in my house where I have Sonos speakers running 24/7. The anxiety and frustration has left me physically sick everyday. I never thought I would be in this position after spending thousands on sound equipment. Everything sounds horrible, especially music. I just want my system back to normal. 

Userlevel 7
Badge +12

Do you notice any difference in sound when TruePlay is on? In my case, it only cuts the base. When I remove Sub from the system, TruePlay doesn’t change the sound at all. 

Yes it sounds worse plus no bass at all unless you turn it up to over +6

Userlevel 2
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I'm with many others on these forums, 14.12 has ruined my once great system, Arc, sub gen 3, one sl's, the once open soundstage has been replaced by an overbearing centre vocus mess that is really harsh to listen to, even with turning trueplay off the difference in the arcs sound signature is horrible, the arc sound completely detached from the rest of the system where once it sounded well balanced, I honestly feel it's equivalent of me buying a car and the dealer has come to my home in the dead of the night and changed out the engine without permission, when you go to a shop and listen to an audio product you buy into the sound you hear, I'm scratching my head as to why Sonos things it's their right to change what I've paid for after sale, if some people bought the product blind and complained after then surely that's on them ? And if Sonos really wanted to tinker around to appease these people surely they should of placed these changes in the already existing voice enhancement button or create a second on alongside that one, I really hope they completely roll this back to 14.10 and give us thesystem we paid for. 

Userlevel 1

I just updated to 14.14 ; I hear some improvement however it is still not the same system I originally purchased and they really should go back to 14.10.   I have to turn my sub up to max to hear it, with true play on and off.  It is a little more blended with trueplay on but I have to have it over 10 to hear it.  I was told it was intentional to lower the bass in the sub so that vibration feeling is more blended than pounding, however, they should go back to the original configuration of the system.  

Sonos PLEASE put the sound back in my sub - as it is what I paid for.  OR GIVE ME THE OPTION TO DO SO.   If I wanted a quiet, smoother, lower bass I would have not purchased an expensive  subwoofer  and would have just had arc and speakers.  That is why people bought the Sonos system, because we loved how it sounded originally.   I hope Sonos is listening and will provide us with the amazing system we had originally.   Also, I have the same issue with the lowered volume.  

Userlevel 3
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It's out of order to change the sound signature and mess with everyone's settings in the app. Recall these software fiascos back to 14.10 and call it a day. No one wants changes in the sound of the sub. It sounds like they applied upcoming sub mini settings in to our sub 3 and kill all the low bass. It's sound like my old 200$ Sony soundbar now... 

Userlevel 7
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Hi Folks,

Later today there will be a software release and whilst we have been working to deliver the fix you have been waiting for, it’s not ready yet. We understand that it’s disappointing that this has not yet been resolved.  We can assure you that we’re working on making sure the Sub performs as it’s expected, and we’ll let you know as soon as there is any news.

Userlevel 5
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Thank you for your honesty, besides an actual fix it goes such a long way to build confidence back. 

Userlevel 7
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Sound still awful turned truplay off again after retuning still centre /treble heavy another couple of months to wait before they release another update 

Vocals are clear though piercing clear in fact...

Userlevel 3
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The effects of TruePlay, if any, depend on your room, equipment layout, and listening position. The goal of TruePlay is to balance the sound (as much as possible) and correct issues. In some cases the layout is already very good and there is nothing that TruePlay can improve. Placement of SUB is very room dependent. For example, placing SUB in a corner will increase its output. If TruePlay then corrects this imbalance, the initial observation might be negative if you are a bass freak.

In my college apartment there was a very gross room issue and if I placed a chair at a certain spot, the bass notes seemed to explode from inside your body. This was the absolute favorite listening spot for young males. In this context if TruePlay fixed the room anomaly TruePlay would have been an unwelcome “improvement”.

Trueplay cannot make much improvement for rooms that are very poorly arranged or have too many reflections.

Also, if we have become used to a certain sound character, any change can be initially unwelcome.

I’m fully with you on TruePlay. You explained it very well. The thing is that prior to 14.12 update, TruePlay was correcting the sound quite significantly in my room. To be honnest, mostly in the high frequency range. So, with TruePlay on prior to update I had my highs at +4. Now I have to boost them to +10 and I’m not getting that crisp high end sound I was getting before. 
The thing is, I mentioned this before in an other topic, I returned a few other soundbars because their high end sounded dull. Now my Arc sounds just like those soundbars - dull. This is not what I bought.

I’m truly disapointed and still hope they will fix it.

Userlevel 2
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I want the deep bass back!

This is a no-go, especially for hip hop and trap.

The producers try hard to make music perfect and SONOS just doesn't play the frequencies we all love.

It's ****

 

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

Userlevel 5
Badge +2

I was excited to do the update but then remembered Sonos doesn’t actually care about their customers.  They roll out these updates weeks after people have been complaining.  I ended up proceeding with the update and as I thought, there was no change in sound.  I have an Arc, Sub gen 2, Sub gen 3 and 2 Sonos One’s.  The subs are set to +10 whereas they were set to +4 before.  The volume is still terribly low.  I have to put the volume up to at least 50/100 now on my tv to hear anything, but this started with 14.12.  They literally don’t give a *** since you already bought their product.  I’ve tried talking to their support for help but their only reply is to factory reset all the speakers, who has time for that? and then the pain of adding them back to Sonos.  

 

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

Absolutely nothing will get this thing back to how it sounded and acted in 14.10. No matter what Sonos Support and the superfan  payroll wannabes on here suggest, nothing will put it back to how it should be and for the sole reason of buying it in the first place. I'm done with hearing suggestions of what could be done, nothing can be done except for them to admit full responsibility for an utter shambles of an update, sheer customer dissatisfaction and to give us 14.10 back. My passion and admiration for this setup has now been completely shattered and I'm left with the anxiety of an unknown fated, depreciating pile of costly investment that I'm sick of listening to now.

Userlevel 4
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ROLL BACK TO 14.10!!!

 

Userlevel 6
Badge +14

My issue is the volume as with many others. They lowered it with the 14.12 update..and it’s the same with the 14.14…crappy

Userlevel 1

Just updated to 14.14. The issue with Arc+Sub is not fixed. Anyone with better luck?

I just did the update and it sounds like my bass is gone and super flat. Don’t know what’s going on but my $2,000 and change sounds worse

Userlevel 3
Badge +2

Beam 2 + 2sl + sub3  - even with beam the sub is broken , got it set to +15 and it still sound terrible and no bass whatsoever... Before I had it +7 and it was plenty loud... This whole system is now absolute garbage .... Get back to 14.10 NOW!

14.4 was not a fix for 14.12…Sonos said they’re still working on it.

Live shot of Sonos working on it 😂 

 


 

 

 

Just updated to 14.14, lo and behold, there were no sound from my One SL surrounds and sub! The Sonos APP could not find the devices and I was ask to reconnect. Took me a while (restart router … on/off spakers/sub …) but got nothing in the end. Connection failed. I decided to leave them alone and out of a sudden the surround (only the right side though) and sub came back to life. Still cant get the left surround to reconnect.

Come on Sonos. This is ridiculous and unfair. Buck up and fire those useless team running the show before your customers dump your speakers for good. 

The 14.14 update did nothing to correct the low bass output from my setup -- Sonos ARC + (+subx2+LS+RS) when TruePlay is on.  Not sure what Sonos did here but my system sounds like garbage after this update.  With TruePlay turned off, the sub sounds as it should with more potent bass.  Hopefully they can get this resolved soon.

The effects of TruePlay, if any, depend on your room, equipment layout, and listening position. The goal of TruePlay is to balance the sound (as much as possible) and correct issues. In some cases the layout is already very good and there is nothing that TruePlay can improve. Placement of SUB is very room dependent. For example, placing SUB in a corner will increase its output. If TruePlay then corrects this imbalance, the initial observation might be negative if you are a bass freak.

In my college apartment there was a very gross room issue and if I placed a chair at a certain spot, the bass notes seemed to explode from inside your body. This was the absolute favorite listening spot for young males. In this context if TruePlay fixed the room anomaly TruePlay would have been an unwelcome “improvement”.

Trueplay cannot make much improvement for rooms that are very poorly arranged or have too many reflections.

Also, if we have become used to a certain sound character, any change can be initially unwelcome.

Userlevel 5
Badge +2

I’ll keep saying it, they have trashed their single most expensive flagship. Sound profile and volume map is totally different to every other piece of the product line, within my setup at least. That’s why my 1SL’s as part of the surround on default EQ and volume levels sound louder than the Arc, especially if I turn them to ‘Full’ on Music playback. I remain astonished why they had to change the Arc, it benefits nobody. If people had dialogue issues, use the existing feature button. If they still had an issue, return it.

Aside from Peter Pee, I’m very surprised the tech world has not reacted to this situation yet. Sadly, the only award the Arc would win at the moment is for ‘Most Expensive-Worst Sounding’. Fingers crossed about the awareness of this high up within Sonos, their credibility is certainly shot and will take a very long time to regain.