Components and Architectural

Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

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Stanley_4
Stanley_4
solved this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
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4480 Topics

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BillRizzoContributor I
posted in Components and Architectural

sonos move connection issues

I have a new Sonos Move and the night I received i set it up with no problem.  The following morning I realized that I had it on a different WiFi network then my 4 Play1 speakers.  I followed the process of removing it from the base holding the power button for 5 second then pushing the pair button while putting it on the base.  The light blinks the app sees it it says it is connecting.  It does not appear with the other speakers.  If I power it off it briefly appears as unnamed room offline?  I have even tried switching it to Bluetooth and that doesn’t seem it be working the light does not blink blue?  I’m very frustrated that there is not direct phone number or email to get help?

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Ken_Griffiths
3 years ago
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JSealContributor I
asked in Components and Architectural

Sonos app will not work while VPN is running on iPhone?

I am new to Sonos.  I run a vpn on my iphone all the time. However, after setting up my new speaker (Arc Soundbar) and the app, I realize that the app does not work while the vpn is active on my phone. I have numerous devices on my home LAN that have an app that can talk to them while the vpn is on.  It is a serious security concern (and major pain) to turn off the vpn every time I want to use the Sonos app. Is there a solution to this? Does Sonos plan to resolve?  In an age when privacy and security are a major issue, it strikes me as backwards that a leader in this space still has technology that has not adopted to the use of the various vpn services out there.   Any guidance is welcome.   Thank youJohn

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controlav
1 year ago
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epiicContributor II
asked in Components and Architectural

Sonos Move paired with Bluetooth Transmitter connected to Projector?

I just purchased a Sonos Move to use in my bedroom and want to connect it via bluetooth 5.0 transmitter from Amazon that is plugged into my projector:https://www.amazon.ca/gp/product/B013ULOP10/ref=ppx_yo_dt_b_asin_title_o00_s00?ie=UTF8&psc=1How do I get the move to connect automatically to the bluetooth transmitter?The blue flashing lights on both the move and transmitter just keep flashing blue...

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E
3 years ago
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hasleyContributor I
asked in Components and Architectural

Sonos system constantly loses connection to TuneIn and Sonos Radio

My sonos system keeps dropping my connection to Sonos Radio or TuneIn radio stations.  Playback will stop abruptly, and when I go to restart it, the app will display a message along the lines of “Sonos has lost the connection to [instert station here].”  Sonos will not reconnect to these stations for a good 15-30 minutes.  This is not because I’ve lost internet--I can play Spotify or Radio Paradise endlessly, without interruption.  Sonos never loses to the connection to those.  Even when this happens, I can switch to one immediately for instant music, but I cannot switch back to Radio/TuneIn stations.  I know from having been working simultaneously to these drops happening that my wifi/internet service is NOT simultaneously dropping--there are a lot of systems I’d be losing access to.  I also know that this is NOT some issue with bandwidth--these drops happen when Sonos is the only thing running in my apartment. This is infuriating--do you know how hard it is to listen to This American

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Airgetlam
3 years ago
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soundlabContributor I
asked in Components and Architectural

Sonos AMP HDMI Arc switching back to TV speakers automatically after 3-5 seconds

I have a new Samsung Frame TV connected via HDMI ARC to a Sonos AMP.  Working perfectly until a few days ago. The system now is automatically switching off of the HDMI input and reverting back to the TV internal speakers… If I interact with the volume slider in the Sonos app it will switch back to the HDMI connection to the AMP, but then reverts back again to TV internal speakers after a few seconds.  The TV audio input settings look correct, the Sonos system plays back music just fine and is connected to the Sonos app...  Any ideas?    

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H
3 years ago
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AliceVRosContributor I
asked in Components and Architectural

solid white light but can‘t connect

Hi, I just came back from holiday and I suddenly cannot get my Sonos app to show me my devices. All devices are showing a solid white light and I have tried to restart my router, checked the wire, etc. Nothing helps. I even reset the app and now I am totally stucked.Diagnostic number from my husband’s app is 1543667517thanks for help. 

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Ken_Griffiths
2 years ago
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marinheiraAvid Contributor I
posted in Components and Architectural

Sonos Home Theater System and Logitech Harmony Elite: issues adjusting volume

Hi all!I have a recently bough Harmony Elite that I use with my Sonos Home Theater System.I control the Sonos System volume directly via the Elite (I guess via Wifi as it is not using IR).It worked flawlessly for a couple of weeks, and as soon as I press the volume up or down button, volume changes were instant and with no delays.A couple of days ago I noticed the remote sometimes seems to stop work when I try to change volume, specially if I press the volume up or down repeatedly. Hub led often ligths red and takes up some time to recover.Anyone else with this issue?I’ve resetted the hub several times, and also the remote, and created again activities.It temporarily solves the issue,, but after a while, issue returns.If I use the Sonos app, none of this happens.

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C
1 year ago
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BenfishContributor I
asked in Components and Architectural

Sonos connect - very low volume

I have a Sonosconnect wired to an amp and speakers, but the volume is very low, even when set to max on both the amp and Sonos amp. The amp / speakers work fine with other source inputs (eg TV).

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Corry P
3 years ago
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VeloweaveAvid Contributor I
posted in Components and Architectural

Autoplay turntable connected to Five not working

I have Autoplay set to on for my turntable hooked up to my Five. My TT has a phono preamp built in. It plays nicely but it doesn’t autoplay. I have to go into the S2 app and manually do it. I want this to be seamless but does not seem to work. Any assistance or advice would be appreciated. 

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J
2 years ago
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sdwattContributor I
asked in Components and Architectural

Existing system not found

I lost my connection to Sonos.  Now, when I try to connect with my iPhone, I get the Existing System Not Found message and when I ‘press and release’ the button nothing happens.  When I try to access Sonos from my tablet I get the ‘Sorry, we can connect to Sonos’ message.  I’ve tried resetting the router: still nothing.  Any ideas?

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J
3 years ago
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Justin.WContributor I
asked in Components and Architectural

Sonos won't connect to TP-Link Archer AX6000

Hi Recently changed my router from a Linksys WRT1900ACS running Luci firmware to a TP link Archer AX6000 - my Sonos speakers refuse to connect to the 2.4GHz wifi on the AX6000.  Sonos kit: 2x One, 1x One SL, 1 x Play:1, 1x Ikea Symfonisk bookshelf - I’ve upgraded to S2.   All my non-Sonos 2.4GHz kit works fine with the new router. I’m running with duplicate SSIDs for 2.4 and 5 GHz I’ve tried with and without smartconnect. I’ve also tried setting up a totally new 2.4 GHz SSID. I’ve tried turning AP isolation on and off (usually off on my non guest networks). Speaker location isn’t an issue here - I’ve been trying the below with the speakers a short distance from the router.  Tried the following via the app: Going through the ‘changed router/wifi settings’ journey Wiping the app and factory resetting the speakers. Joining the speakers using the ‘accessory configuration’ process (Apple native) Joining the speakers using the ‘select SSID and type in password’ process Connecting

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K
3 years ago
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paulC_Contributor I
asked in Components and Architectural

Connect Amp flashing white light

Hi - my sonos connect amp has been working fine but is no longer responding or showing in my system. It has a flashing white light and when I connected it to Ethernet has a green light and a similarly flashing amber light on the Ethernet port. I have tried the troubleshooter a few times and then tried a factory reset, but it just goes back to flashing white. I don’t appear to have any other options available?

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P
1 year ago
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rodlet23Contributor I
posted in Components and Architectural

Cannot get wired setup working, tried everything – can anyone help?

Hi, so I have two Play 1s, one Play 3 and a Connect – had them many years working fine in an apartment, no problems at all. Moved house to a bigger place, and the furthest-placed unit dropped in and out – that’s ok, I needed to get better wifi generally, so I got a mesh system. Sonos stopped working, so I do a bit of research and find out that Sonos doesn’t like mesh networks – ok, fair enough.Next step was to wire the Connect via ethernet to the router (it’s the nearest), then set up the system, it worked for a bit but then stopped working and the system on the app greyed out, says it can’t connect etc. I then read that you should remove the network password in the controller app to make sure the Sonos uses its own Sonosnet and does not try to connect to the the wifi network, ok fine, I did that too and set it up again. I check that the WM is 0 on the connected units like I am told, to make sure it’s all set up right. I think I’ve done it and it works for a bit but then it all stops a

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R
3 years ago
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gparedes09Contributor I
asked in Components and Architectural

Sonos Connect - No Green Light

I was gifted a hand me down Sonos Connect and I am attempting to setup the device with my account.After factory resetting the Sonos Connect, I am unable to add the device to my account.I press the play/pause button as I connect the power cord and wait 15 seconds until the lights begin flashing white and orange, but the lights never begin flashing green in order to show the reboot is complete.In addition, if I attempt to add the Sonos Connect to my account while the lights are flashing orange/white I can never get past pressing the play/pause button to connect the device.Really appreciate any help on this.

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Ken_Griffiths
1 year ago
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antny024Contributor I
asked in Components and Architectural

Sonos Radio and iHeartRadio not working

I am having issues connecting to iHeartRadio and Sonos radio.. When I try and connect to either I get a message that says “Sonos (or iHeartRadio) needs to be re-authorized. I “re-authorize” the account and I try and connect again and it does the same thing ALL over again…     It worked when I originally set the system up about 6 weeks ago. Now it’s stopped. I have reset the speaker. Deleted and re-installed the app. Reset the modem. Updated both the Sonos app and the Sonos speaker. (Both were up to date) Still the same issue……  Customer support is lacking/disinterested.  Hoping maybe someone has an idea…  This thing is beginning to be more trouble than it’s worth...

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A
3 years ago
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WuzzyContributor I
posted in Components and Architectural

WIFI 6 Creates a very expensive brick

I was so excited to upgrade to an WiFi 6 System with Tri Band.  I had a dual band AIMesh from Asus had no issues at all everything worked out of the box.  Especially after spending the money for a 5.1 Sonos System.  That was a hard one to justify spending that much money but after listening to the system I was good and have been for several years.  Now it is time to upgrade the Home WiF to AX ok going with the Asus XT8 2 pack more money.  Got them out of the box and setup and now the work started.  Sonos doesn’t connect!!  I try a couple times to connect and run the setup.  All the way to the end and it is not added.  Well the app tells you the hardware is added but you may have to unplug/plug the power for it to appear in system.  WRONG ANSWER!! Looking and I see there are a few people in the same situation.  Who would have thought that a piece of network equipment will turn you system into a brick, in my case a $1500 Brick.  Hmmmm, kinda feel like a Fool and his money have parted now

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M
3 years ago
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DjmenuckContributor I
posted in Components and Architectural

Sonos One won't power on.

I bought sonos one speakers two years ago and now one of them won’t turn on. No power, not showing up on app, nothing. Any thoughts?

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Paul A
3 years ago
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SimonPDXContributor I
posted in Components and Architectural

SONOS is terrible

I changed my router a year ago and Sonos has never worked properly since. I had to constantly re-connect the speakers and find the system over and over again. I found the support from Sonos non-existent. I have now got a new Router and went through ALL the steps to connect my four Sonos speakers last night. We enjoyed an evening of music on all of them and then, this morning, my Sonos App could not find the system and none of the speakers and now won’t connect with any of them. Basically, Sonos sucks. I’m switching to Alexa or just a simple Bluetooth speaker that I carry from room to room. Thanks for wasting thousands of $$ Sonos and providing no help at all.

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106rallye
11 months ago
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plshelpmeContributor I
asked in Components and Architectural

Sonos 1 (yes 1) says that my Play 1 and Connect Amp are not compatible!

Sonos thinks I upgraded to Sonos 2, but I didn't. Now it won't recognize my older speakers. I deleted my Sonos 1 apps, and re-loaded them. The icons clearly say Sonos 1, but the app still claims that my Play 1 and my Sonos Connect Amp are incompatible. How do I fix this?

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R
3 years ago
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MoosicLoverContributor I
asked in Components and Architectural

Song not correctly encoded correctly -Amazon Music

Yesterday I started getting an error message when playing songs from my playlist...this only happens with the Amazon music streaming service. The error code is this song is not correctly encoded. I can add a song to the playlist, and play that but anything that was added before yesterday will not play and gives off this error message.Coincidentally, I also upgraded to Amazon HD music yesterday. No issues playing any other streaming services. I have rebooted my router (hard reset)I have also reset multiple speakersPlease help! Diagnostics submitted: 2108077815 Thank you.

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M
2 years ago
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Chuck E DewContributor I
posted in Components and Architectural

Mesh Wifi

I love the product, but it sucks with a mesh WiFi. Any fix? Pretty sure nobody will see this anyway. Buy something else.

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buzz
1 year ago
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SergeantSnugglezContributor I
posted in Components and Architectural

Unable to connect to Sonos in App but system is working

So this is very odd.  I just got a full Sonos Arc system with the sub and rear SL1's.  So I get everything connected in the app and then plug the arc into my TV's ARC port via HDMI and it's working fine.  I watched a little bit of John Wick 3 on Vudu to hear how it sounds with the rears and it's great.  Turned on my PS5, same thing, sounds fantastic, but I can't use my app now.  When I start my app it keeps telling me Unable to login to Sonos now. It was working a little bit after the initial install, but oddly separated my rear SL's into living room 2 instead of my main living room with the arc and sub.  I brought them over from that room to the main living room, then it said my rear left wasn't connected, even though it was and working, so I tried to disconnect and re-configure them.  Let's just say it didn't work and then I was just getting sound out of 1 SL and getting a blinking white light on the other.Fast forward a few hours.  Wife had to go to work, and I had to take kids to g

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M
3 years ago
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ChoppySurroundContributor I
posted in Components and Architectural

Does SONOS support Nintendo Switch 5.1 Surround? LPCM & eARC

TV is eARC compatible. Samsung QN95A If i set my TV to PCM  I -get  2-channel  stereo sound only. If i set it to Through-Put, Audio is out of tune, about half an octave lower than what it’s supposed to sound like and the surround SL speakers are extremely choppy. Dolby Atmos content and 5.1 content works fine on Netflix  but I can’t get it to work with my Nintendo Switch.  Switch outputs  LPCM 5.1.  Isn’t that supposed to work fine with the Sonos system? I would love to hear from any Sonos and Switch owners that use these products in combination with 5.1 working surround. 

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W
2 years ago
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Hans De CuyperContributor I
posted in Components and Architectural

Sonos alarm Chime

I have a problem with the alarm setting: I prefer the morning alarm with my radio station on my Sonos in the bedroom and bathroom.  Normally it works normally.  Though, my Sonos is also connected to my TV and every time I watched TV and Apple TV, the following morning, the boxes in the bedroom and bathroom can’t find my radio station and they play Sonos Chime instead as alarm.  Can I fix this?

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Corry P
3 years ago
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CRAIG7562Contributor I
asked in Components and Architectural

Speaker only works with ethernet

One of my speakers stopped working and will now only work if directly connected to router. Light is still white. I have reset it several times. 

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Mark P
3 years ago
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