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Kenneth R
Kenneth R
started this topic

How the 'ask a question' forum works

If you have a question and are not sure where to start, ask it here. We'll keep an eye on everything that gets posted here, and once someth...
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1763 Topics

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TyJ Contributor I

Removing room in app

For some reason I have 2 rooms showing in the Room Settings. How do I delete one within the app? When we have to reconnect our :one units because they get disconnected in the app, it's creating a new room.

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8 months ago
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Denboj Contributor I

Speakers won’t re register to Sonos account after factory reset

Hi, any help gratefully received. I recently factory reset my 2 Sonos Ones due to problems with the Alexa functionality. Have just set them back up again, but the app is now telling me that it can’t find any speakers registered to my Sonos account. When I attempt to register them, after a long whi...

7805 35
2 months ago
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MichF Trending Lyricist I

Connecting Mac-Mini to Sonos to play media from the Mac
Answered

My Sonos Playbar and Sub is connected to my TV. My Mac-Mini is also connected to my TV. Can I play media such as stored movies, itunes, and general media through the Sonos. My Sonos has replaced my amp and speakers that were connected to the Mac-Mini to allow this.i.

2338 26
1 year ago
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deedlebug57 Contributor I

Channel doesn't exist
Question

Has anyone else experienced the error message “The channel does not exist (anymore)”. I am getting it on all channels on SiriusXM. I have reset my router, rebooted my phone and the message still shows. My SiriusXM works through their app but now through my Sonos. Thanks in advance for any help.

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20 days ago
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aff13 Contributor I

Virgin V6 and Sonos Playbar - no surround sound

Hi everyone, New member here in need of some help. I've spent the last week trawling through the forums here and on the Virgin website, but can't seem to find a solution for my issue. My suspicion is that the problem is with Virgin, but I am posting this here in the hope someone might have already...

1068 19
1 year ago
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Mats Halvarsson Contributor I

Worse sound after 10.4 update
Answered

After updating to 10.4 the sound quality got worse. The bass is really low, had to tweak the equaliser up all the way. Still, it sounds hollow and no real punch. Calibrated with trueplay, didn’t fix the problem. Anyone having the same problems? Sonos One and Sub.

486 19
1 month ago
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Dandanvalenghi Contributor I

spotify
Question

Can’t connect Spotify premium to Sonos

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4 months ago
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AndyWoodcock Contributor I

Loading 10.0 onto iPhone

I have tried 20 or more times to load 10.0 onto my iPhone 7 but it always fails. I get error message 1013. The advice page tells me to move closer to my router, but that doesn't seem to make any difference. It also offers a link to a page on getting round a firewall, but that page appears not to exi...

110 17
9 months ago
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ronaldng Contributor I

Downgraded Customer Service?

I am a Sonos user for a few years, even it is not officially launched in Hong Kong at that moment, I bought my first SONOS from Amazon US. In the past, the support service was quite good, I can get a response within 1-2 working days and they are really helpful and my problem can be fixed within a sh...

1147 17
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8 months ago
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ulvazell Contributor I

Technological Obsolesence - On this iOS device
Question

I have two Play 1 speakers and a Play 3 speaker. The latest announcement regarding the loss of support for iOS has me wishing I had bought Bose instead. That said however, since I’ve spent all this money how do I continue to be able to play music on my system from my iPhone? If I get additional...

249 17
4 months ago
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xlbagel Contributor I

changing which speaker is ethernet wired
Question

I recently read that the Sub should not serve as the "wired" component for the network so have decided to change to a Play 5 in another room. I unplugged both the Sub and the Play 5 from power, then removed the ethernet connection from the Sub and connected the Play 5. I then powered them both up....

220 16
3 months ago
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Paul Anderson_1 Trending Lyricist I

Players drop out on Virgin Media network

I have 5 Sonos players on my Virgin Media home network. Most of the time everything works well but occasionally I find one or more of the players have dropped out and disappeared from the Sonos apps.When I look at my router (Hub 2ac) device connection list it shows all the players but the ones that...

149 16
P
25 days ago
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nick12345678 Contributor I

Sky q no surround sound

Hi all I have the bar, woofer and 2 sonus 1’s at the rear of the room. Works great until I put sky q on then the sounds normal ie no bass and the back speakers don’t work. Any advice would be appreciated !!

1640 16
8 months ago
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Passthedutchy Contributor III

Multiple speakers with Sonos Amp

Hopefully a simple novice question but one I can't see an answer to. The new Sonos Amp allows 2 stereo sets of speakers to be connected to it, so 4 speakers in total. Will this result in lower volume or inferior quality than with just one pair?

7437 16
9 months ago
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KFS Contributor I

Intercom for Sonos

The 3rd party "Intercom for Sonos" App appears to no longer work. Has Sonos disabled this/plans to do it's own soon?

3034 15
11 months ago
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joeandkirsty Contributor I

Google wifi added to our broadband and Sonos wont connect....any ideas?
Answered

We have added google wifi to our broadband and the Sonos just wont connect. Keeps saying its now created its own wifi 'SONOS' and to find it but its not visible. Also tried connecting it via the Sonos hub but that is missing too. Been trying for 3 weeks and everything I try isn't working. We have a...

4174 15
9 months ago
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Olaemil Contributor I

Circular update
Answered

The system keeps asking to update, but latest version is installed on my iPhone. Tried deleting and reopening app.

181 15
9 months ago
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marrms Contributor I

don't want to update
Answered

Hi all I want to keep using sonos 9.2. I dont want to update. Can I? If I update to any other Sonos controller, I also need to update to macOS 10.11, which I cant. Can I please keep using the product I paid for without having to update? Many thanks

368 15
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6 months ago
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simonpw Contributor I

Factory reset is neverending!
Answered

Evening All, First of all please accept my apologies for asking a question that surely must have been asked before. I did search the forum but couldn’t find a clear answer to my specific problem. I already have a Playbase and also a Sub that (if I understand it correctly) is connected to the Play...

623 14
J
7 months ago
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Graeme Fudge Contributor I

SONOS drops songs

Hi, my Sonos system keeps stopping songs while they are still playing and then not starting the next song until I go into the app, then the song will start part way through before stopping early. I have changed the wifi channel several times and this does not seem to work, I have placed the device...

373 14
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1 year ago
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aaroe Contributor I

Beam+Play 1's - regain multi-room setup when not watching movies?

Hi! I just recently bought the Beam (and I love it!), and paired it with my 2 Play 1's. It works great and theres alot more sound from the rear speakers than i expected..! However, when we're just lisining to music, I kinda miss having the option to just play music on the 2 play 1's. Is it possib...

303 14
1 year ago
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slipshaney Contributor I

Sonos Surround Sound with Sony Bravia

Hi all Ive a Beam, and 2 Play 1s, connected via HDMI Arc to a Sony Bravia kd-55xd8577 I have connected the speakers correctly to the Beam, but cant figure out how to get surround sound working! Do I need to connect the TV to the Beam via Optical cable? I cant see anywhere in the Sony menus, to o...

333 14
S
3 months ago
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sparklehorse Contributor I

Playing Vinyl using my Sonos Connect Amp
Answered

Hi, I have a very basic setup with a Project 2 Turntable, a Cambridge Audio Pre-amp, an older style Connect Amp and some third party Quad speakers. I simply want to use the AMP to power my turntable and play through the speakers but can't seem to get any sound despite having followed the official...

293 14
K
6 months ago
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PaulJones Contributor I

I used to love my Sonos - Privacy complaint

I have advanced multiple sclerosis and depend on a wheelchair to get around. When I bought several pieces of Sonos kit a few years ago, they freed me from having to put on records or cds and gave me freedom to listen to all my music in exquisite quality with a few taps on my phone without getting up...

1724 14
5 months ago
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Batuhan Danisman Contributor I

Setting up 2 different sonos wi fi networks (home and office)
Answered

I have a sonos network working over my phone wi fi. I have purchased a Sonos One to use in my office network but I can't set it up over Sonos app in my mobile. Can I establish 2 different sonos networks in 2 different locations and use them over the same app?

652 13
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1 year ago

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