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Ditte

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Tips for common Sonos problems

Running into challenges with your Sonos system?Here you'll find solutions to some of the most common problems. While this is a good place to...

41 Topics

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ZBIRDContributor I

asked in Ask a question

Music Will Randomly Stop Playing and then Come Back On

I'll submit a report when I can duplicate the issue. But until then, here are the details of my Sonos S2 controller:Computer Operating System - Windows 11Sonos Connect - hardwiredSonos OS: S2Version: 14.20.1 (build 70436090)Hardware Version: 1.17.5.5-1.0Series ID: C100I'm having the following issue: Music will randomly stop playing and then come back on. It happens with SiriusXM, Pandora, and Spotify when being played through Sonos S2I've noticed this over the past ~2 weeks and it's getting worse by the day. Its happening now several times in a 30 minute time period. Can you please suggest anything that I may do to get this S2 controller to perform as it was doing prior to this issue?Thanks very much.

4 hours ago

michalfiraContributor I

asked in Ask a question

YouTube Music and YouTube streamig

Since last year I’m having issues streaming YouTube Music and YouTube (audio only) to my Sonos devices. I was able to stream YouTube to my Ones as well as to Sound bar paired with older Sonos 1s. Now when I try to stream something from YouTube (using my phone) content is being stopped and there is this “sad” face screen in YouTube.The same is when I try to stream anything from YouTube Music using Sonos App.I read some funny answers on this forum (like try to remove and re-add YouTube Music - yeah tried that, and it didn’t work) but no real answer why YouTube-related apps don’t play well on Sonos.All I have is “Unable to play “song title here” - unable to connect to YouTube Music.Oh.. and the Error logs, here you go: Monday, February 6, 2023 - 9:11 AM Central TimeUnable to play 'Sacrifice' - unable to connect to YouTube Music.Monday, February 6, 2023 - 9:11 AM Central TimeUnable to play 'Sacrifice' - unable to connect to YouTube Music.Monday, February 6, 2023 - 9:11 AM Central TimeUnabl

2 days ago

davidki2023Contributor I

asked in Ask a question

Sonos Beam 2, Nvidia Shield TV Pro 2019, LG Oled C2 TV Mainly using Plex as content

New User, New Beam Gen 2 hook up help. There are so many threads and great info here on the forum and I have spent hours reading through them and thanks for all that post. I guess I'm a bit lost or confused somewhat on the set up so, perhaps you folks could chime in on our set up . Here is how I have it set up as of yesterday:Nvidia Shield is connected to HDMI 3 to my LG Oled C2 TV. I have the beam connected through the HDMI 2 Port ARC to the Sonos gen 2 HDMI port. I do not have any Surround sound set up as yet, I will probably get a sub but for now I guess you can say all we have is the Sonos sound bar connected. I was having a problem getting any sound at all so I contacted Sonos (great support) and we got the Beam working but I am not sure what audio I am actually getting The LG is set to Sound HDMI to Wired external device. The format that shows on the Beam is PCM 2.0 …. My content is a mixtures of content sent from the Shield that can be a number of services like Amaz

5 hours ago

SarnoAvid Contributor I

posted in Ask a question

Does "Search" on the Sonos app look through all the subscribed services?

Does "Search" on the Sonos app look through all items in the subscribed services? I mean those which are listed under "Browse" in the app.Here is an example of the omissions I find. I am in the UK and my subscribed services in the Sonos app include TuneIn, MyPlayer Radio, Radioplayer, and Sonos Radio. The radio station "Absolute 80s" is a UK station carried by TuneIn, MyPlayer Radio and Radioplayer, as I can verify from their web sites. However when I search on the Sonos app for "Absolute 80s" it lists only Radioplayer.What I am trying to establish is how comprehensive the "Search" facility is and whether I always need to painstakingly look through the services under "Browse" to see all the options for streaming. PS: I am using Sonos S2 app on Android.

2 days ago

SulliburyContributor I

asked in Ask a question

iOS piggy-back device connections

I’m not sure how to word my question, but here it goes however, I don’t want to ‘hear’ any comments that blames someone else.I would like to know the technical process that explains why compatible and connected devices cannot piggyback on each other for full control. For example, I open Sonos using my iPhone. I have the Amazon Music app on my phone; Amazon Music shows on the Browse screen in the app, and plays perfectly. I also have the Amazon Music app on my Apple Watch which can control the music on my phone. So my question is, why can’t I control the Amazon music playing on Sonos which is connected to my phone, using my Apple Watch? I’m logged in to Amazon in Sonos and my phone and the Amazon Music app is on my watch and is connected to my phone. If Sonos has granted access to my Amazon Music account and my phone app is open and logged in, I just want to understand why the devices can’t be linked and utilized.

1 day ago

NathanK83Contributor I

posted in Ask a question

Play 5 Gen 1 - Cat 5 Cable Linking - Not To Router

Right or Wrong? Does connecting Gen1 Play 5's together via Cat 5 actually improve the transfer of data? Note, not connected to the router, just in a bank together. I'm guessing that if they are connected via Cat 5 then one of the 4 acts as the receiver that talks to Sonos Bridge on WiFi? Configuration below... Room (1) Router > Cat 5 > Sonos Bridge Gen 1 Room (2) Sonos Play 5 Gen 1 x 4, all connected to each other via Cat 5 Cable

1 day ago

DavekgContributor I

asked in Ask a question

My cloud home service not updating

I’m using my cloud home as a service on my Sonos. All works well, but when I add an album or even rename an existing track, it doesn’t update on the Sonos listing- anyone else had this?

1 day ago

mrvelous01Avid Contributor II

asked in Ask a question

Is there a benefit in using Sonos Radio vs. Tunein for the same station?

Now that Sonos is offering their Sonos Radio music source I am curious if there is any benefit to listeners to switch over from Tunein for the same station?

1 day ago

DustyMCContributor I

asked in Ask a question

surround sound

Can I use a pair of Fives as surrounds with my Arc? Does anyone have that setup? Will it be better than using 2 Ones? thanks

2 days ago

RossjoContributor I

asked in Ask a question

Sonos 1 and Sonos 2

I have both Sonos 2 and Sonos 2 on my iPhone. One house has an all Sonos 1 system. A second house has an all Sonos 2 system. If I use the Sonos 2 system, when I return to the house with Sonos 1, the Sonos 1 app will not find or recognize the Sonos 1 system. If I uninstall the sonos1 app and reinstall all the speakers the Sonos 1 system works perfectly until I visit the second house and use the Sonos 2 app with the Sonos 2 system. Upon return to Sonos 1 house the Sonos 1 app will not recognize the sinks 1 system and I have to uninstall and reinstall again to get the Sonia 1 system to work.Does anyone else have this issue? Despite what Sonia advertises, is it not possible to have both Sonos 1 and 2 apps installed on the same devise?Does anyone have a fix for this problem?

1 day ago

Sacha.CascadesContributor I

asked in Ask a question

Audio-technica turnable connect to a BEAM 2 by PORT

Hello,I have an audio-technica turnable and i want to connect her to my beam 2. I don't now if my turnable it's pre-apmlified. Can i only use a PORT ?Best regards,Sacha

1 day ago

Mike BabcockContributor I

asked in Ask a question

Copy Sonos playlist to Spotify

I have several Sonos playlist with up yo 700 songs each. Is it possible to copy an entire playlist from Sonos to Spotify? I understand I can copy individual songs but with large playlists this would be very difficult. Thank you for your help.

2 days ago

vaughan.bellContributor I

asked in Ask a question

Adding multiple users

For my wife to use sonos does she need to access it through my account i.e. my email and password?

2 days ago

garygiles63Contributor I

asked in Ask a question

Connecting Mac to Beam Gen 2 via HDMI

HIIs it possible to connect my Mac to Beam Gen 2 via HDMI, if so what settings do I need. RegardsGary

2 days ago

OutlanderContributor I

asked in Ask a question

loss of tv icon on the Sonos app

Under the music note on the Sonos app I lost the TV icon which had immediately synchronized the TV audio with the Sonos speakers. Now apparently I have to turn off the TV speakers before the Sonos takes over. Is there anyway to get the TV icon back on the Sonos app under the music note?

19 hours ago

CrashcupContributor I

asked in Ask a question

Retired Beam as Speaker Instead of Playbar?

I replaced my 1st gen. Sonos Beam with a Sonos Arc. I've read online and forum posts that suggest the Beam can be used as a "speaker," but those provided scant "how to" details. I have Sonos products throughout my home and do not need another TV “soundbar.”Can someone please point me to a resource/link/thread that will explain how I can convert the Beam "soundbar" into a simple speaker that's NOT connected/associated/affiliated to/with a television set? I’m assuming I can do the set up using the Ethernet port, and, using the App, can then assign the Beam it to any room?It would also be interesting to hear what other applications users have found for their retired Beams--besides.selling them--additional speaker for existing set up? Independent speaker in another room? Cordially,Bill

11 hours ago

NoeliemacContributor I

asked in Ask a question

AudiohorizonContributor I

asked in Ask a question

Universal speaker floor stand that can be used for Sonos One

I’m looking for a recommendation on a universal speaker floor stand that can accommodate a Sonos One, I’m not a fan of the stands made specifically for Sonos One as I guess I won’t be able to use those stands for anything else in the future if I ever change to a different set of speakers.

9 hours ago

colinashfieldContributor I

asked in Ask a question

Audio Technica bluetooth turnable and Sonos Roam

Has anyone successfully paired a Sonos Roam with the Audio-Technica AT-LP120x Bluetooth enabled turntable? How did it work? How does it sound? And is there any delay? Thank you in advance.

1 year ago

satboxContributor I

asked in Ask a question

Sonos beam is greyed in the Home app

Hi,I have the new Sonos Beam gen 2 and added it in the iOS Home app. Is it normal that the speaker is always greyed out in the Home app? All seems to work properly (airplay, Siri).iOS 15.0.1 / latest Sonos beam firmwareThank you.

1 year ago

DitteCommunity Manager

published in Ask a question

Tips for common Sonos problemsself-help

Running into challenges with your Sonos system?Here you'll find solutions to some of the most common problems. While this is a good place to start if you are encountering an issue with your system, you may find that we have not been able to cover your specific issue here. If you find that to be the case, you can Search the community , or start a new topic here. Looking for a quick fix? Try these steps first: 1. Reboot your routerReboot your router by unplugging the power cable for 10 seconds and plugging it back in.2. Reboot your Sonos playersStarting with any Sonos products that are wired to your router with an Ethernet cable, unplug the power for 5 seconds and then plug them back in.3. Quit and reopen the Sonos appForce quit the Sonos app and reopen it. Still no luck? Let’s look at some specific issues... Check the status of the most popular music streaming and voice servicesStreaming music to Sonos requires the streaming service to be operational.Click the link above to find out if

2005800

4 years ago

Kenneth RRetired Sonos Staff

posted in Ask a question

How the 'ask a question' forum works

If you have a question and are not sure where to start, ask it here. We'll keep an eye on everything that gets posted here, and once something has been answered by the community or by us, we'll go ahead and move the topic to the right place, and mark it as answered. To find your topic back, click on your username in the upper right corner and click on "topics", or follow the link in the email we'll send you when you receive replies.

7 years ago

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