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  • 26 Replies
Ditte
Ditte
started this topic

Tips for common Sonos problems

Running into challenges with your Sonos system?Here you'll find solutions to some of the most common problems. While this is a good place to...
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Kenneth R
Kenneth R
started this topic

How the 'ask a question' forum works

If you have a question and are not sure where to start, ask it here. We'll keep an eye on everything that gets posted here, and once someth...
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39 Topics
J
John8237Contributor I
asked in Ask a question
Mac Sequoia Sonos App Cannot Connect to System

I’m running a 7YO Playbar with two Play surrounds and a subwoofer. Everything has worked fine until recently. I can control my system through the app on my phone, but I recently installed OSX 15 (Sequoia) on two of my Macs and now can no longer connect to my system from either Mac. I just downloaded and installed the most recent Sonos app and that didn’t change anything. The app is giving me a message saying my Mac firewall settings need to be adjusted, but I’ve tried both firewall on with Sonos inbound connections allowed, and firewall completely disabled, and neither has worked. My wife’s Mac is still running OS X 14.7 and I can connect through that Mac and desktop app without any problems, it’s just the ones that have been updated to OS X 15.Any suggestions on anything else I can try? As I said, I can use my phone, but I like using the desktop app when I’m sitting at my computer.

4
I
22 hours ago
W
WillysoneContributor I
asked in Ask a question
Dolby Atmos with Sonos Beam (Gen 2)

How do I activate atmos my system seems exactly the same. Beam 2 Sony 2023 tv .

3
MoPac
1 day ago
A
AndyMac11607Contributor I
asked in Ask a question
Sonos Beam Gen 2 - Dreaded White Flashing Light

Hi Sonos, today one of my Beam Gen 2’s presented with the persistent white flashing light and was unresponsive to everything - power reset, factory reset, Ethernet connection etc. Totally dead, apart from the DREADED WHITE FLASHING LIGHT!Online chat was great, and concluded the unit has failed. Return and Replacement arranged, which is great.BUT, now looking online in this forum and elsewhere (Reddit etc) I see countless others whose Beam Gen 2’s have suffered the same fate for no apparent reason. Often on very new units still under warranty, indeed mine was very infrequently used as it was in the second living room and not our main TV or Beam.I think it is only right that Sonos, provide us, your loyal customers, with some explanation as to;why this keeps happening,wether it is avoidable,what Sonos is doing about it to ensure reliability of the Bean Gen 2,and importantly wether Sonos will honour a replacement for every unit that presents this fault, regardless of current warranty?It se

3
Airgetlam
21 hours ago
M
Mr WaleraContributor I
asked in Ask a question
How to add Radio Tunes to my Sonos

I just downloaded Radio Tunes app on my phone which plays my favorite 90s and 00s songs and was wondering how do I connect it to my Sonos home system. Please any help with this?

3
Airgetlam
2 hours ago
K
KsimpsonContributor I
asked in Ask a question
Apple music services not working

Why has my Apple Music streaming services stopped working on my Sonos system? Is someone working on a fix for this? I have been listening to Apple Music on sonos for years without any issues, but all of a sudden I’m not able to stream from Apple. Amazon works fine.

3
Airgetlam
2 hours ago
J
JoeyDeeDeeContributor I
asked in Ask a question
Can’t access my rooms!!

Hi, I’m hoping somebody here can help me, as after one hour on the official help line they left me high & dry. My issue is that I cannot access my rooms on the app, I have 6 individual speakers in each room listed as Bedroom 1, bedroom 2 etc. So, what’s happened is that I have a grey area at the bottom of my screen where my room list is usually shown, and this is where I used to be able to group, alter rooms I want playing, by ‘Apply’ - the new App function. I’m at my wits end - I’ve deleted & re installed the App, my system is showing up in Settings correctly, there is nothing wrong with my Internet or Bluetooth connection, I still can’t access my rooms. Does anyone have any suggestions?

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J
14 hours ago
R
Rammy07Contributor I
asked in Ask a question
splitting era 300 issue

Hi. I have 2 era 300’s set up as a stereo pair. One is connected line in to a Sony turntable so I can listen to vinyls. I want to be able to switch now and again to make them part of surround sound set up in same room. I want them as rear surrounds to a beam and Sub when watching movies. I understand there is no quick way to do this. (Which is frustrating) so I have to unpair the dress then set up as surround sounds via beam setting. My issue is, I cannot unpair the 2 erra 300’s. Just keeps saying unable to unpair check network. I’ve tried unplugging all devices, factory resetting the erras. Still can’t unpair them. Spent an hour on the phone to Sonos and still facing the issue. They’ve told me to unplug everything inc router, sky boxes etc. I can't do that everytime I want to switch from surrounds to stereo pair. Any advice is welcome. 

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N
2 days ago
S
Syn3rgi3Contributor I
asked in Ask a question
Apple TV 4K and Playbar Volume Control

I have a new Apple TV 4K (2022 third generation) and a Sonos Playbar. Despite setting the Apple TV to use IR, rebooting the ATV remote and going through the Sonos TV setup, I cannot reliably control the Playbar volume. Each time I turn the ATV on, I can only decrease the volume; if I visit the ATV Remote settings, I can increase the volume and use the mute button. The remote is certainly working as pressing the volume up button flashes an LED on the ATV - it’s just not being reliably recognised by the Playbar.

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P
1 day ago
1
100dynamiteContributor I
asked in Ask a question
New App

I’m still having huge problems with the new app - it is virtually unusable - I spent two hours with Sonos support on the phone last week only for the app to turn into a pile of * the next day.it appears that Sonos only works properly if you unplug your router and mesh system and all of your Sonos equipment and then one by one switch it all on again.  You need to do this on a daily basis!Can anyone help?  *Moderator Note: Modified in accordance with the Community Code of Conduct.* 

1
AjTrek1
17 hours ago
Y
yft212Contributor I
asked in Ask a question
Thoughts on iPhone 16 Pro Max

What are your thoughts on the iPhone 16 Pro Max? How does it compare to its predecessor in terms of performance and features? 

1
Airgetlam
13 hours ago
D
Davey232Contributor I
asked in Ask a question
sonos port private wifi connection

I have two WiFi networks coming from one router. The first one “WiFi A” I give guests the password so they can use WiFi. But “WiFi B” remains private and only I have the password. How can I make connection to the port only possible if you are connected to “WiFi B”? 

1
Airgetlam
6 hours ago
E
essenbyAvid Contributor I
asked in Ask a question
How do i rest the Music !ibrary ?

In an effort to get Music Library working the way it seems to for other people, i decided to remove and re-install he app rather than upgrade.  I removed the apps from my iPhone and iPad, and laptop and lest it “rest” for a few days before installing.   When I installed the new app I was surprised to see it knew where my library was (on my local NAS). How?  And how can I remove it so that I can truly reset it with nothing hanging over into the new installation?

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I
5 hours ago
M
Martyn101Contributor I
asked in Ask a question
stuttering

Hi, I have a Sonos ray connected to 2x Sonos era100 connected as surround sound the rear audio continues to stutter I have changed distance settings as found in other posts which makes no difference is there something simple that I’m missing? 

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M
3 hours ago
G
Grimrod42Contributor I
asked in Ask a question
there was a problem adding your surrounds

HelloYesterday I reset my router and at first only the Sub mini lost connection. Soon after some minutes the whole entertainment section was not connected. After spending 2 hours I reset and rebooted everything  multiple times. I was able to reconnect everything.However I am still not able to add the Surrounds “there was a problem adding your surrounds” I have tried all the recommendations so far nothing has worked,

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G
3 minutes ago
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PunkBearContributor I
asked in Ask a question
How to mute one speaker in a group using the iOS app?

Prior to the recent app upgrade I was able to mute the speaker in one room of a group by simply clicking on the speaker icon for that room.  Since the upgrade, I've been unable to do that, and note that other users have identified this as a backward step in the updated app too.  The options now seem to be either to slide the volume to zero or to take the room out of the group.  The mute function was really useful if needing to quickly and temporarily mute the volume of one speaker e.g. to take a phone call.  The release notes for 80.02.04(iOS) say ‘introduced mute button on iOS’ but that seems to be for all the speakers in a group, so is there a way to mute individual speakers using the iOS app?  The Mac controller v.16.2 does still offer this feature.

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P
3 months ago
S
sayonaraContributor I
asked in Ask a question
Cancel my American Airlines Flight Quickly and Easily

Yes, Changing The Date Of Your :luggage:United:luggage: 𝒜𝒾𝓇𝓁𝒾𝓃ℯ𝓈 Flight Is Possible.:airplane: Access Their Official Website Or Call :phone: +1-888 829 1467 (Ota) Or :phone: +1-888 829 1467 (Ota), Their Customer Service Directly.:airplane: Locate Your Booking Under “Manage My Trip,” Input Your Reservation Information, And Choose The Flight Date Change Option.:airplane:Can I Change The Passenger Date On An :luggage:United:luggage: Airline Ticket?Yes, You can change the Date on your United 𝐀𝐈𝐑𝐋𝐈𝐍𝐄s reservation. However, certain restrictions and fees may apply depending on the type of ticket you purchased and the reason for the Date change. Request A Date Change: Once You Are Connected With A Customer Service Representative At +1-888 829 1467, or +1-888 829 1467 Explain That You Need To Change The Date On Your Ticket.:airplane: Provide Them With The Correct Spelling Of The Passenger’s Date And Any Supporting Documentation, Such As A Passport Or Driver’s License, If Required.

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S
22 days ago
F
Fab music playContributor I
asked in Ask a question
connexion aux matériels

Toujours pas d'amélioration sur l'énorme problème de connexion de l'application sonos aux différents matériels ! A quand une mise à jour sérieuse sur cette nouvelle appli désastreuse ??? Moderator Edit: Google Translate- Still no improvement on the huge problem of connecting the Sonos application to the different hardware! When will there be a serious update on this disastrous new app???

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F
3 months ago
C
ChuckCoAvid Contributor I
asked in Ask a question
Sonos Boost missing

When I look at “About Your System” the Boost is shown on the Mac app but not the iPhone app. Does anybody know why?

0
C
3 months ago
O
Ola7212Contributor I
asked in Ask a question
sonosnet

Where can i see my WM? Wireless mode?Moderator Note: Removed SN from attached picture. Modified in accordance with the Community Code of Conduct.

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O
3 months ago
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HodgesVipProContributor I
asked in Ask a question
Minecraft 1.21.20 APK Baixe a versão mais recente para Android

O Minecraft 1.21.20 é uma das atualizações mais recentes do popular jogo sandbox desenvolvido pela Mojang Studios. Lançada com foco em melhorar a experiência do jogador, essa versão trouxe uma série de novidades, ajustes e correções que mantêm o jogo dinâmico e interessante para jogadores novos e veteranos. Nesta atualização, foram introduzidas novas funcionalidades, melhorias na jogabilidade, e correções de bugs, além de algumas otimizações de desempenho.Website : https://modilimitado.io/pt/minecraft-1-21-20-apkNovas FuncionalidadesNarrow TunnelsUm dos principais destaques do Minecraft 1.21.20 é a introdução da funcionalidade "Narrow Tunnels". Este recurso adiciona um novo tipo de túnel estreito que os jogadores podem explorar. Esses túneis são encontrados principalmente em biomas de cavernas e oferecem um novo desafio, exigindo que os jogadores se esgueirem e utilizem novas estratégias para navegar por essas passagens apertadas. Além de oferecerem uma nova dimensão de exploração, os

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H
1 month ago
Ditte
Ditte
published in Ask a question
Tips for common Sonos problemsself-help

Running into challenges with your Sonos system?Here you'll find solutions to some of the most common problems. While this is a good place to start if you are encountering an issue with your system, you may find that we have not been able to cover your specific issue here. If you find that to be the case, you can Search the community , or start a new topic here. Looking for a quick fix? Try these steps first:  1. Reboot your routerReboot your router by unplugging the power cable for 10 seconds and plugging it back in.2. Reboot your Sonos playersStarting with any Sonos products that are wired to your router with an Ethernet cable, unplug the power for 5 seconds and then plug them back in.3. Quit and reopen the Sonos appForce quit the Sonos app and reopen it. Still no luck? Let’s look at some specific issues... Check the status of the most popular music streaming and voice servicesStreaming music to Sonos requires the streaming service to be operational.Click the link above to find out if

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Ditte
5 years ago
H
HK PauliContributor I
asked in Ask a question
sonos will not play to voice command

I have to play my Sonus through the app on my phone, it will answer questions and higher or lower the volume but it won't play the music when directed. 

0
H
2 months ago
J
James5150Contributor I
asked in Ask a question
New sonos app failure

The new app is not ready for release. It is plagued with problems it is clunky, slow, fails to connect, auto corrects volume. I am currently unable to use my system with the new app and I am unable to put the S2 app back on my iOS phone.Why is there no Sonos staff on the community pages offering advice or explaining what’s happening I am at a bit of a loss. I have five Sonos products and until recently used them every day, if anybody has any advice I would love to hear from you!!  what on earth were they thinking🤷🏽‍♀️

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J
3 months ago
Kenneth R
Kenneth RRetired Sonos Staff
posted in Ask a question
How the 'ask a question' forum works

If you have a question and are not sure where to start, ask it here. We'll keep an eye on everything that gets posted here, and once something has been answered by the community or by us, we'll go ahead and move the topic to the right place, and mark it as answered. To find your topic back, click on your username in the upper right corner and click on "topics", or follow the link in the email we'll send you when you receive replies.

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Kenneth R
9 years ago
P
PoupouweezyContributor I
asked in Ask a question
Beam May not appear on system audio

Good morning. I'm trying to install my Sonos Beam 2 on the Sonos app. after the wifi connection step I got a message saying your beam has been imported but may not appear in your audio system. I tried to do a factory reset and still get the same message. The Sonos Beam does not appear in the application and I cannot configure it or install Alexa. any ideas to solve this problem? THANKS

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P
3 months ago
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