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Sonos 9.3 update for Mac- now Spotify not working
Question

Just upgraded to Sonos 9.3 now it won't connect with Spotify. Anyone else? What to do?

Telephone support is Unacceptable

What happened to the wonderful tech support Sonos USED to have? Third time I've tried to speak with someone with a hold time over 1.5 HOURS!

Connecting Mac-Mini to Sonos to play media from the Mac
Answered

My Sonos Playbar and Sub is connected to my TV. My Mac-Mini is also connected to my TV. Can I play media such as stored movies, itunes, and general media through the Sonos. My Sonos has replaced my am...

Beam setup

Hi. I'm trying to set-up my Sonos Beam with my LG OLED55C8. I have connected the beam to the HDMI 2 (ARC) socket on the TV and turned on the HDMI ARC in the settings. The Sonos app say's that the Bam...

Virgin V6 and Sonos Playbar - no surround sound

Hi everyone, New member here in need of some help. I've spent the last week trawling through the forums here and on the Virgin website, but can't seem to find a solution for my issue. My suspicion is...

Connect Amp to a Audio Techica Sound Dropping in and out
Answered

Hi I have just connected my Connect Amp to a Audio Technica (AT-LP60-BT), when playing through my two Play:1's the sound drops in and out on both. I have followed previous community advice and restart...

Downgraded Customer Service?

I am a Sonos user for a few years, even it is not officially launched in Hong Kong at that moment, I bought my first SONOS from Amazon US. In the past, the support service was quite good, I can get a...

Sourround not working

Just set up beam sub and two ones for sourround. No sound from the sourrounds... how do i fix this?

Intercom for Sonos

The 3rd party "Intercom for Sonos" App appears to no longer work. Has Sonos disabled this/plans to do it's own soon?

Sonos beam

Sonos beam wired direct to EE brightbox router, once sonos is working my WiFi drops terribly when I turn sonos off WiFi works again. WiFi is set to channel 1 and sonos net is on channel 11 it’s to the...

Sonos stopped working with Amazon music
Question

My sonos connects ok to my tv and to internet radio but today has simply stopped working with amazon music, though I can listen to amazon music from my pc or phone. Any ideas what has gone wrong?

SONOS drops songs

Hi, my Sonos system keeps stopping songs while they are still playing and then not starting the next song until I go into the app, then the song will start part way through before stopping early. I h...

Beam+Play 1's - regain multi-room setup when not watching movies?

Hi! I just recently bought the Beam (and I love it!), and paired it with my 2 Play 1's. It works great and theres alot more sound from the rear speakers than i expected..! However, when we're just l...

No sound from speakers
Answered

I just bought a pair of PLAY1 speakers, and there is no sound. They appear to be connected to the playbar because I can adjust the volume coming from the playbar from either speaker. What can i do no...

Skips to next song

Sonos plays 1-2 minutes of a song and then skips to the next in the cue. If no song is next it plays the same song from the beginning. I stream from Apple Music.

Connect:amp no sound

Just purchased a connect amp and I was able to set it up without issue, but it won’t play any music. The app says it is playing, but nothing can be heard. It isn’t on mute Wired speakers work with d...

Podcasts on Sonos - can I return to where I left off?
Question

When I listen to any saved Apple Podcast on my iPad via Sonos, if I return to it later or have listened to another one, I find that the original podcast starts playing from the beginning again which i...

Trouble connecting to my Netgear ReadyNAS drive
Answered

I have been a Sonos user for years and placed my main library on my Netgear ReadyNAS drive. This arrangement has worked great for me until a couple days ago. I loaded Plex on my AppleTV and pointed...

Come on man stop the skipping !!

I've spent hours on the phone with my wireless provider (i now have the fastest internet available in the state of CA) my modem (top of the line) as well as my router manufacturer (top of the line mes...

Setting up 2 different sonos wi fi networks (home and office)
Answered

I have a sonos network working over my phone wi fi. I have purchased a Sonos One to use in my office network but I can't set it up over Sonos app in my mobile. Can I establish 2 different sonos networ...

Can I add a new speaker using 4g, when my existing speaker uses a wired connection

I live rurally and have really slow broadband, which has no upgrade planned. It makes it very difficult to stay up to date with technology. I have a Play 3 already connected via Ethernet. I want to...

Automated Spam filters - Boon or Bane

Ryan sent me a message yesterday clarifying that some recent moderation I had complained about was an aggressive automatic filter at work, and not a moderator action. As I have written to him, I am p...

Unable to setup new system on iMAC / MacBook
Answered

First off, I am not a luddite. I was just informed that I cannot setup my new Sonos One on my computers, but rather must use a mobile device. Unfortunately, my eyesight makes that quite difficult....

Generic Router Settings

Just wanted to know what most people router settings is. I recently opened advanced wireless settings on my router and most items were set to automatic. Request you guys to post a screenshot of your a...

Wired speaker regularly cuts out

I have one wired speaker and a few wireless ones. At approximately one quarter past the hour, every hour, the wired speaker cuts out for about 30 seconds. The wirelss speakers have no interruption. Th...

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