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Kenneth R
Kenneth R
started this topic

How the 'ask a question' forum works

If you have a question and are not sure where to start, ask it here. We'll keep an eye on everything that gets posted here, and once someth...
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1197 Topics

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TyJ Contributor I

Removing room in app

For some reason I have 2 rooms showing in the Room Settings. How do I delete one within the app? When we have to reconnect our :one units because they get disconnected in the app, it's creating a new room.

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3 months ago
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Denboj Contributor I

Speakers won’t re register to Sonos account after factory reset

Hi, any help gratefully received. I recently factory reset my 2 Sonos Ones due to problems with the Alexa functionality. Have just set them back up again, but the app is now telling me that it can’t find any speakers registered to my Sonos account. When I attempt to register them, after a long whi...

2477 29
6 days ago
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MichF Trending Lyricist I

Connecting Mac-Mini to Sonos to play media from the Mac
Answered

My Sonos Playbar and Sub is connected to my TV. My Mac-Mini is also connected to my TV. Can I play media such as stored movies, itunes, and general media through the Sonos. My Sonos has replaced my amp and speakers that were connected to the Mac-Mini to allow this.i.

1541 26
8 months ago
A
aff13 Contributor I

Virgin V6 and Sonos Playbar - no surround sound

Hi everyone, New member here in need of some help. I've spent the last week trawling through the forums here and on the Virgin website, but can't seem to find a solution for my issue. My suspicion is that the problem is with Virgin, but I am posting this here in the hope someone might have already...

708 19
7 months ago
biffta Headliner I

Podcasts on Sonos - can I return to where I left off?
Question

When I listen to any saved Apple Podcast on my iPad via Sonos, if I return to it later or have listened to another one, I find that the original podcast starts playing from the beginning again which is what happens to others I may be part way through listening to. I find this very annoying as I then...

283 18
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2 months ago
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tplp Contributor I

Connect Amp to a Audio Techica Sound Dropping in and out
Answered

Hi I have just connected my Connect Amp to a Audio Technica (AT-LP60-BT), when playing through my two Play:1's the sound drops in and out on both. I have followed previous community advice and restarted router, unplugged devices, started up again. Even reserving static IP addresses for each device,...

180 18
4 months ago
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AndyWoodcock Contributor I

Loading 10.0 onto iPhone

I have tried 20 or more times to load 10.0 onto my iPhone 7 but it always fails. I get error message 1013. The advice page tells me to move closer to my router, but that doesn't seem to make any difference. It also offers a link to a page on getting round a firewall, but that page appears not to exi...

91 17
3 months ago
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ronaldng Contributor I

Downgraded Customer Service?

I am a Sonos user for a few years, even it is not officially launched in Hong Kong at that moment, I bought my first SONOS from Amazon US. In the past, the support service was quite good, I can get a response within 1-2 working days and they are really helpful and my problem can be fixed within a sh...

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2 months ago
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nick12345678 Contributor I

Sky q no surround sound

Hi all I have the bar, woofer and 2 sonus 1’s at the rear of the room. Works great until I put sky q on then the sounds normal ie no bass and the back speakers don’t work. Any advice would be appreciated !!

859 16
2 months ago
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Passthedutchy Contributor III

Multiple speakers with Sonos Amp

Hopefully a simple novice question but one I can't see an answer to. The new Sonos Amp allows 2 stereo sets of speakers to be connected to it, so 4 speakers in total. Will this result in lower volume or inferior quality than with just one pair?

2559 16
4 months ago
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KFS Contributor I

Intercom for Sonos

The 3rd party "Intercom for Sonos" App appears to no longer work. Has Sonos disabled this/plans to do it's own soon?

1958 15
5 months ago
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joeandkirsty Contributor I

Google wifi added to our broadband and Sonos wont connect....any ideas?
Answered

We have added google wifi to our broadband and the Sonos just wont connect. Keeps saying its now created its own wifi 'SONOS' and to find it but its not visible. Also tried connecting it via the Sonos hub but that is missing too. Been trying for 3 weeks and everything I try isn't working. We have a...

1332 15
3 months ago
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Olaemil Contributor I

Circular update
Answered

The system keeps asking to update, but latest version is installed on my iPhone. Tried deleting and reopening app.

162 15
4 months ago
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marrms Contributor I

don't want to update
Answered

Hi all I want to keep using sonos 9.2. I dont want to update. Can I? If I update to any other Sonos controller, I also need to update to macOS 10.11, which I cant. Can I please keep using the product I paid for without having to update? Many thanks

286 15
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1 month ago
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karlhaine Contributor I

Sonos beam

Sonos beam wired direct to EE brightbox router, once sonos is working my WiFi drops terribly when I turn sonos off WiFi works again. WiFi is set to channel 1 and sonos net is on channel 11 it’s to the point I can’t use phone for internet eg Facebook or twitter whilst beam is connected and only runni...

133 14
K
4 months ago
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johodonn Contributor I

Sonos stopped working with Amazon music
Question

My sonos connects ok to my tv and to internet radio but today has simply stopped working with amazon music, though I can listen to amazon music from my pc or phone. Any ideas what has gone wrong?

486 14
6 months ago
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simonpw Contributor I

Factory reset is neverending!
Answered

Evening All, First of all please accept my apologies for asking a question that surely must have been asked before. I did search the forum but couldn’t find a clear answer to my specific problem. I already have a Playbase and also a Sub that (if I understand it correctly) is connected to the Play...

286 14
J
1 month ago
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Graeme Fudge Contributor I

SONOS drops songs

Hi, my Sonos system keeps stopping songs while they are still playing and then not starting the next song until I go into the app, then the song will start part way through before stopping early. I have changed the wifi channel several times and this does not seem to work, I have placed the device...

292 14
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6 months ago
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aaroe Contributor I

Beam+Play 1's - regain multi-room setup when not watching movies?

Hi! I just recently bought the Beam (and I love it!), and paired it with my 2 Play 1's. It works great and theres alot more sound from the rear speakers than i expected..! However, when we're just lisining to music, I kinda miss having the option to just play music on the 2 play 1's. Is it possib...

224 14
9 months ago
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Valeriej Contributor I

No sound from speakers
Answered

I just bought a pair of PLAY1 speakers, and there is no sound. They appear to be connected to the playbar because I can adjust the volume coming from the playbar from either speaker. What can i do now?

288 14
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5 months ago
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Dennis1974 Contributor I

Skips to next song

Sonos plays 1-2 minutes of a song and then skips to the next in the cue. If no song is next it plays the same song from the beginning. I stream from Apple Music.

146 14
4 months ago
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sparklehorse Contributor I

Playing Vinyl using my Sonos Connect Amp
Answered

Hi, I have a very basic setup with a Project 2 Turntable, a Cambridge Audio Pre-amp, an older style Connect Amp and some third party Quad speakers. I simply want to use the AMP to power my turntable and play through the speakers but can't seem to get any sound despite having followed the official...

154 14
K
1 month ago
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PaulJones Contributor I

I used to love my Sonos - Privacy complaint

I have advanced multiple sclerosis and depend on a wheelchair to get around. When I bought several pieces of Sonos kit a few years ago, they freed me from having to put on records or cds and gave me freedom to listen to all my music in exquisite quality with a few taps on my phone without getting up...

1057 14
2 days ago
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Dieselgarfie Contributor III

surround speakers not working
Answered

HI ive added two Sonos speakers to my beam but im not getting any sound from them. can anyone help please,im new to all this

136 13
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2 months ago
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dmisisco Contributor I

Trouble connecting to my Netgear ReadyNAS drive
Answered

I have been a Sonos user for years and placed my main library on my Netgear ReadyNAS drive. This arrangement has worked great for me until a couple days ago. I loaded Plex on my AppleTV and pointed it to my NAS drive, adding the Plex server to my MacBook. I only wanted to use Plex to view videos...

172 13
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7 months ago

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