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Ditte
Ditte
started this topic

Tips for common Sonos problems

Running into challenges with your Sonos system?Here you'll find solutions to some of the most common problems. While this is a good place to...
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Kenneth R
Kenneth R
started this topic

How the 'ask a question' forum works

If you have a question and are not sure where to start, ask it here. We'll keep an eye on everything that gets posted here, and once someth...
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431 Topics

G
gmbardmanEnthusiast I
asked in Ask a question

Latest Update80155014

Sonos- What have y’all done?  I just did the update a few minutes ago and now my library will not play.  It continues to say Unable to browse music.  This is absolute nonsense.  And, to boot, my speakers keep ungrouping now.It is now mid July and I have seen no improvements- I did see crossfade has been added to the app but you still can’t do anything with music queues.  The app is extremely slow after this last update.Do you just not care about your customer base?  I have ten SONOS speakers and now I am back to square one with streaming music from Amazon, etc.  UNACCEPTABLE.

13
N
12 hours ago
R
Razor BoyContributor I
asked in Ask a question

No audio output from sonos one

I have factory reset my Sonos One to connect it to a new WiFi network. I have connected it to the new WiFi network, added Amazon music and Global player. I have also added Alexa voice assistant. When I ask Alexa to play Amazon music or a Global player radio station, Alexa says it’s going to play but no audio plays. Can someone advise what to do?

7
jgatie
7 hours ago
E
EhschwaContributor I
asked in Ask a question

Digital Keys needed to overide AirPlay

I have to insert an 8 digit code to override the airplay error from my iPhone.  I have found multiple different subjects like serial number, Pin, model.  None of them are 8 digits. Some are longer and some are shorter.  I assume there is a trick to complete this task.  I have no idea as to which one of the subjects I need to use and how do I arrange 8 digits?  For instance, my PIN number is 7 digits with dashes in between some of the numbers.  There has got to be a reasonable answer.  It took me 3 hours to find all these numbers.  I hope one of them is usable with some modifications?

6
Belly M
2 days ago
M
Martin HoegeeTrending Lyricist I
asked in Ask a question

sonos 8.05.04 - why is my Music Library not showing

My Music Library (share on a quite new QNAP nas) does not show under My Sources. It shows my TV which is * useless. Removing the share and adding back does not help and yes, my nas is not using SMB1. I also have a very old iPad with old SONOS app, so at least I can play music. When playing it is shown in the new app as well. Anyone a suggestion? Much appreciated!*Moderator Note: Modified in accordance with the Community Code of Conduct.*

5
D
5 hours ago
F
FergusonContributor I
asked in Ask a question

lI have lost all products??

Lost all products. Tried factory resets uninstaled the app. What a waste. It used to work great until I changed rooms which I have done previously with no problems.

5
controlav
8 hours ago
G
Gustavo VillagranContributor I
posted in Ask a question

conectar era 100

Hola, ¿puedo conectar 2 era 100 a mi amplificador análogo  Yamaha 5.1 ? Agradezco respuesta. 

4
G
11 hours ago
P
poprockTrending Lyricist I
asked in Ask a question

Still can’t add music library (external drive connected to a Mac - error 913)

After the recent update, my Sonos app on my Mac, and my iPhone, has lost my music library.So I followed these instructions:https://support.sonos.com/en-gb/article/share-your-macos-music-folder-with-sonosAnd these:https://support.sonos.com/en-us/article/add-your-music-library-to-sonosAnd none of it works.The Mac Sonos app gives me ‘error 913’ after I browse to my music folder.If I try on the iOS app instead, that gives me ‘Access is denied’.I’ve set all the file sharing correctly, I’ve set permissions on the folder and drive, I’ve confirmed that it’s set to SMB sharing. I’ve even turned on guest sharing, just in case.Nothing.I changed some folder names along the path, removing spaces. Now I get a different error on the Mac app: (1001). This is getting incredibly frustrating. Can anyone help? 

4
P
3 hours ago
G
gsupranoContributor I
asked in Ask a question

Music Library and Sonos App

I am appalled at the lack of quality and ease of use with the updated Sonos App.  The U/I is awful.  Definitely a step back.  Cannot add my music library on my MAC.  Why did you change an app that was working fine.  Was this ever tested?  Did you do any Beta testing.  This is the worst implementation of any software updates I have ever used.  Your Quality Assurance department should be ashamed of themselves for releasing this garbage.

3
jgatie
1 day ago
B
BarabravaContributor I
asked in Ask a question

how do I delete a former wakeup call, set by mistake in my bedroom loudspeaker? Sonos one.

During the confusing time when Sonos upgraded the system, I succeeded by mistake to set the system to wake me up 07:30. How do I delete this?

2
B
1 day ago
M
MikeyGBContributor I
asked in Ask a question

Sonos App Super Slow Annoying

Hello, The Sonos app is crap, super slow unresponsive and it ruined how I enjoy music. Anyone has same issues? CheersMike

2
Ken_Griffiths
22 hours ago
N
NatronicsContributor I
asked in Ask a question

Night Mode

When will night mode button on the app be back?

1
Ken_Griffiths
23 hours ago
K
Kdotlover911Contributor I
asked in Ask a question

extremely slow sonos app

Hi I’ve been using a Sonos Roam 2 for a few months now with the Sonos app and when I try to shuffle my playlist through Apple Music on the Sonos it takes around 10-20 seconds to even start the song. I have good internet so I really don’t know what the problem is and would would appreciate any input. thanks

1
Airgetlam
21 hours ago
C
CanchContributor I
asked in Ask a question

Second sub3 transferring between arc and amp

I currently have a TV setup with one arc and one sub gen3.  I also have a Sonos amp connected to 2 outdoor Sonos speakers.  I would like to purchase a second gen3 amp and connect to the arc.  Occasionally removing from arc and connecting to amp to have a woofer outdoors with the two outdoor speakers.  Can this be toggled quickly or does the migration from arc to amp take a long time?

1
Airgetlam
18 hours ago
Z
Ziggy17Contributor I
asked in Ask a question

cant connect in a new location

We have moved. My new location has a new wifi obviously and the my play bar and play 3 don’t see me or the network. What should I do…?

1
Airgetlam
18 hours ago
P
Ph1ppoContributor I
asked in Ask a question

Sonos Arc input delay

I experience a significant delay when playing music on my Sonos ARC from my iPhone (13 Pro Max, latest iOS). It can take up to 3-5 seconds for changing track. The only solution I have found so far is unplugging the soundbar for a few moments and then put it back on. I am listening from Spotify directly Airplaying to the soundbar but same can be experienced using the Sonos app. This is happening since after the first maybe month from purchase so in the last 6 months or so. What can I do to make it work without this delay besides unplugging the cable? Also I am not sure if Trueplay settings are saved after such reset. 

1
Airgetlam
7 hours ago
V
virgius123Contributor I
asked in Ask a question

how to play lithuanian music

hi,is anyone know how to play Lithuanian radio on sonos 1,which service to use?before i was using TUNE IN,after update sonos app,lithuanian music gone,german radios gone?!…..or is it possible to play on sonos2?

1
Corry P
8 hours ago
D
David Wilkinson CanadaAvid Contributor I
asked in Ask a question

New App on Android will not let me reauthorize my SiriusXM account. I can access it on the old S2 App successfully.

I am unable to successfully re-authorize my SiriusXM account using the new App on Android. After entering my credentials into the SirusXM login page and getting a success message, I then get a message from the Sonos App that it is unable to log in to SiriusXM. When I use my Old iPad with the S2 App, I have full access to my SiriusXM music service and I am not prompted to re-authorize the account

1
D
2 days ago
J
JCaveContributor I
asked in Ask a question

Can't access my itunes library

I have submitted diagnostics 288056268I can no longer access my iTunes library or shared music folders currently stored on my Mac. Both my Play 1 speakers and the Mac controller are version 13.4.1 - all have been updated today to see if that was the issue. Firewall is set up correctly and it makes no difference whether the firewall is on or off. I tried to update the shared folder but received a 1002 error message. The mac controller has now been updating the music library for over an hour to no avail. Thanks in advance for your help!

0
J
2 years ago
W
whomaContributor I
posted in Ask a question

sonos play 5 gen1 clicking noise

Hi there, My Sonos play 5 gen 1 is making a strange clicking noise after a while the power cord is plugged in. I already opened it up and changed the caps in line which I marked on the picture. I also changed the MOSFET m054 which was blown. Unfortunately the clicking sound came back after a while.I would really appreciate any help from this forum.  

0
W
2 years ago
L
Legend_mauContributor I
asked in Ask a question

Meraki MS250 - Communication between VLANS - Multicast

Hello everyone.I’m desesperate. I have a switch CORE ms250 (support multicast (IGMP and multicast routing).SONOS device is on VLAN 13I have different devices on VLAN 14, for this example I have mi laptop with SONOS app and wired connected on one port of the MS250 on VLAN 14.  I have enable multicast routing on SVI 13 and SVI 14, and setup the RP (I tested many configuration about the RP, sometimes for VLAN 13 or VLAN 14 but doesn’t work).Unfortunely my SONOS app on VLAN 14 doesn’t detect the SONOS device on vlan13 with all features that Meraki recommends.I have call Meraki TAC and I don’t have any answer about this behavior.Is there anybody that can HELP ME to know the correct configuration to enable communication between SONOS and my device from different VLANS? 

0
L
2 years ago
K
KtvrepairsContributor I
posted in Ask a question

Sonos Five model S24 secondary power supply voltage

Hi, I'm wondering does anyone have a sonos five s24 they could possibly take a voltage reading for me? or even circuit info which I have found to be a closely guarded secret!I need to know the voltage across the 3x 35v caps in the secondary, that's it.Thanks in advance!

0
K
2 years ago
satbox
satboxContributor I
asked in Ask a question

Sonos beam is greyed in the Home app

Hi,I have the new Sonos Beam gen 2 and added it in the iOS Home app. Is it normal that the speaker is always greyed out in the Home app? All seems to work properly (airplay, Siri).iOS 15.0.1 / latest Sonos beam firmwareThank you. 

0
satbox
2 years ago
Ditte
Ditte
published in Ask a question

Tips for common Sonos problemsself-help

Running into challenges with your Sonos system?Here you'll find solutions to some of the most common problems. While this is a good place to start if you are encountering an issue with your system, you may find that we have not been able to cover your specific issue here. If you find that to be the case, you can Search the community , or start a new topic here. Looking for a quick fix? Try these steps first:  1. Reboot your routerReboot your router by unplugging the power cable for 10 seconds and plugging it back in.2. Reboot your Sonos playersStarting with any Sonos products that are wired to your router with an Ethernet cable, unplug the power for 5 seconds and then plug them back in.3. Quit and reopen the Sonos appForce quit the Sonos app and reopen it. Still no luck? Let’s look at some specific issues... Check the status of the most popular music streaming and voice servicesStreaming music to Sonos requires the streaming service to be operational.Click the link above to find out if

2082500
Ditte
5 years ago
S
soundcastContributor I
asked in Ask a question

impossible d'ajouter un titre deezer à une autre playlist existante

bonjour à tous ,je suis nouveau dans le monde sonos, utilisateur deezer depuis 13 ans,j’ai commencé par une sonos roam, histoire de tester avant d’équiper ma maison entière ( 10 one SL )je viens juste d’installer l’appli sonos, je suis surpris que l’on ne puisse pas ajouter un titre Deezer à l’une des mes nombreuses playlist existantes, j’ai seulement la possibilité d’ajouter un titre à “mes coups de cœurs “j’ai fait le meme constat sur Android auto il y a 4 ans, mais la je peux comprendre que c’est peut être pour  des raisons de sécurité routière ..est ce une volonté de sonos pour encourager les utilisateur  à basculer en doublon ces playlist Deezer, Spotify ou Amazon music sur l’environnement sonos ?est ce une politique de Deezer envers sonosen tout cas je trouve ça vraiment inconfortable, on se retrouve avec une playlist “coup de cœur “ qui sert de “fourre-tout” qu’il faut redispatcher dans un deuxième temps dans les différentes playlist Deezer .dans l’attente d’un retour éclairé su

0
S
2 years ago
Kenneth R
Kenneth RRetired Sonos Staff
posted in Ask a question

How the 'ask a question' forum works

If you have a question and are not sure where to start, ask it here. We'll keep an eye on everything that gets posted here, and once something has been answered by the community or by us, we'll go ahead and move the topic to the right place, and mark it as answered. To find your topic back, click on your username in the upper right corner and click on "topics", or follow the link in the email we'll send you when you receive replies.

0
Kenneth R
8 years ago
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