Welcome to Ask a question

Not sure where to post? Ask your question here.

Popular subjects:
1494 Topics
Most replies
Recently active Most likes Most views Newest first
TyJ 2 months ago last post 1 month ago by mcdonald44

Removing room in app

For some reason I have 2 rooms showing in the Room Settings. How do I delete one within the app? When we have to reconnect our :one units because they get disconnected in the app, it's creating a new...

490 51
cgayton 4 months ago last post 4 months ago by Patrick Evans

Sonos 9.3 update for Mac- now Spotify not working
Question

Just upgraded to Sonos 9.3 now it won't connect with Spotify. Anyone else? What to do?

1556 36
RAK 1 year ago last post 9 months ago by Ryan S

Telephone support is Unacceptable

What happened to the wonderful tech support Sonos USED to have? Third time I've tried to speak with someone with a hold time over 1.5 HOURS!

784 27
MichF 6 months ago last post 5 months ago by Belly M

Connecting Mac-Mini to Sonos to play media from the Mac
Answered

My Sonos Playbar and Sub is connected to my TV. My Mac-Mini is also connected to my TV. Can I play media such as stored movies, itunes, and general media through the Sonos. My Sonos has replaced my am...

1182 26
DaveJ1356 4 months ago last post 4 months ago by Ken_Griffiths

Beam setup

Hi. I'm trying to set-up my Sonos Beam with my LG OLED55C8. I have connected the beam to the HDMI 2 (ARC) socket on the TV and turned on the HDMI ARC in the settings. The Sonos app say's that the Bam...

173 22
Denboj 6 months ago last post 25 days ago by Ken_Griffiths

Speakers won’t re register to Sonos account after factory reset

Hi, any help gratefully received. I recently factory reset my 2 Sonos Ones due to problems with the Alexa functionality. Have just set them back up again, but the app is now telling me that it can’t f...

1290 19
deja 1 month ago last post 5 days ago by cmrp

Repeating music and ads
Question

My music, whether from Pandora or Amazon Music, is repeating. Not every song, but every few songs, and even ads, are repeating 2-3 times before it moves on to the next song. Help!!

202 19
aff13 5 months ago last post 5 months ago by Ken_Griffiths

Virgin V6 and Sonos Playbar - no surround sound

Hi everyone, New member here in need of some help. I've spent the last week trawling through the forums here and on the Virgin website, but can't seem to find a solution for my issue. My suspicion is...

533 19
biffta 4 months ago last post 8 days ago by dave110

Podcasts on Sonos - can I return to where I left off?
Question

When I listen to any saved Apple Podcast on my iPad via Sonos, if I return to it later or have listened to another one, I find that the original podcast starts playing from the beginning again which i...

242 18
tplp 2 months ago last post 2 months ago by pwt

Connect Amp to a Audio Techica Sound Dropping in and out
Answered

Hi I have just connected my Connect Amp to a Audio Technica (AT-LP60-BT), when playing through my two Play:1's the sound drops in and out on both. I have followed previous community advice and restart...

144 18
AndyWoodcock 1 month ago last post 1 month ago by Ken_Griffiths

Loading 10.0 onto iPhone

I have tried 20 or more times to load 10.0 onto my iPhone 7 but it always fails. I get error message 1013. The advice page tells me to move closer to my router, but that doesn't seem to make any diffe...

88 17
ronaldng 2 years ago last post 9 days ago by wilwong829

Downgraded Customer Service?

I am a Sonos user for a few years, even it is not officially launched in Hong Kong at that moment, I bought my first SONOS from Amazon US. In the past, the support service was quite good, I can get a...

975 17
nick12345678 5 months ago last post 20 days ago by UKMedia

Sky q no surround sound

Hi all I have the bar, woofer and 2 sonus 1’s at the rear of the room. Works great until I put sky q on then the sounds normal ie no bass and the back speakers don’t work. Any advice would be appreci...

528 16
Passthedutchy 2 months ago last post 1 month ago by buzz

Multiple speakers with Sonos Amp

Hopefully a simple novice question but one I can't see an answer to. The new Sonos Amp allows 2 stereo sets of speakers to be connected to it, so 4 speakers in total. Will this result in lower volume...

503 16
stacyhaase 8 months ago last post 22 days ago by wonkycube

Can't log out

For some reason the account listed on the app on my phone is for my husband. I have no idea how this happened and neither does he. He doesn't know his password. I need to switch to my account on th...

2161 15
Krylonicon 5 months ago last post 5 months ago by Ken_Griffiths

Sourround not working

Just set up beam sub and two ones for sourround. No sound from the sourrounds... how do i fix this?

526 15
KFS 7 months ago last post 3 months ago by mvahle

Intercom for Sonos

The 3rd party "Intercom for Sonos" App appears to no longer work. Has Sonos disabled this/plans to do it's own soon?

1501 15
joeandkirsty 1 month ago last post 1 month ago by Ken_Griffiths

Google wifi added to our broadband and Sonos wont connect....any ideas?
Answered

We have added google wifi to our broadband and the Sonos just wont connect. Keeps saying its now created its own wifi 'SONOS' and to find it but its not visible. Also tried connecting it via the Sonos...

168 15
Olaemil 1 month ago last post 1 month ago by Smilja

Circular update
Answered

The system keeps asking to update, but latest version is installed on my iPhone. Tried deleting and reopening app.

148 15
karlhaine 2 months ago last post 2 months ago by karlhaine

Sonos beam

Sonos beam wired direct to EE brightbox router, once sonos is working my WiFi drops terribly when I turn sonos off WiFi works again. WiFi is set to channel 1 and sonos net is on channel 11 it’s to the...

130 14
johodonn 4 months ago last post 4 months ago by Airgetlam

Sonos stopped working with Amazon music
Question

My sonos connects ok to my tv and to internet radio but today has simply stopped working with amazon music, though I can listen to amazon music from my pc or phone. Any ideas what has gone wrong?

364 14
Graeme Fudge 6 months ago last post 4 months ago by Graeme Fudge

SONOS drops songs

Hi, my Sonos system keeps stopping songs while they are still playing and then not starting the next song until I go into the app, then the song will start part way through before stopping early. I h...

246 14
aaroe 7 months ago last post 7 months ago by Ken_Griffiths

Beam+Play 1's - regain multi-room setup when not watching movies?

Hi! I just recently bought the Beam (and I love it!), and paired it with my 2 Play 1's. It works great and theres alot more sound from the rear speakers than i expected..! However, when we're just l...

203 14
Valeriej 3 months ago last post 3 months ago by Valeriej

No sound from speakers
Answered

I just bought a pair of PLAY1 speakers, and there is no sound. They appear to be connected to the playbar because I can adjust the volume coming from the playbar from either speaker. What can i do no...

192 14
Dennis1974 2 months ago last post 2 months ago by Edward R

Skips to next song

Sonos plays 1-2 minutes of a song and then skips to the next in the cue. If no song is next it plays the same song from the beginning. I stream from Apple Music.

124 14
Mark this forum as read

Active topics

View all "active topics"

Latest questions

View all "latest questions"

Badges

  • Badge
    JMMac earned the badge Meet and greet
  • Badge
    sdafforn earned the badge Meet and greet
  • Badge
    MBoz earned the badge Meet and greet
  • Badge
    gbranam863 earned the badge Almost Famous
  • Badge
    Sonos L earned the badge Meet and greet
View all "Badges"

Top liked

What's going on?

111,150
Topics
569,529
Replies
270,489
Members

Recently online

© 2004 - 2019 by Sonos. Inc. All rights reserved. Sonos and Sonos product names are trademarks or registered trademarks of Sonos, Inc. All other product names and services may be trademarks or service marks of their respective owners. Sonos, Inc.

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

Accept cookies Cookie settings