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Kenneth R
Kenneth R
started this topic

How the 'ask a question' forum works

If you have a question and are not sure where to start, ask it here. We'll keep an eye on everything that gets posted here, and once someth...
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2091 Topics

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TyJ Contributor I

Removing room in app

For some reason I have 2 rooms showing in the Room Settings. How do I delete one within the app? When we have to reconnect our :one units because they get disconnected in the app, it's creating a new room.

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10 months ago
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DMapp Contributor I

Recycling program - discontinued products - why?
Question

Hello. i have just received a notification email indicating that my Play 5 and my Bridge will not be supported anymore. this is disappointing because it has only been 6 or so years that we have had these products. They work great and i see no reason to change. for arguments sake, say i do upgrade wi...

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6 days ago
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Kumar

Mixed mode question
Answered

I have a 6 zone system; 5 are in an open plan large space with an attached patio, in line of sight of the router and the boost that is wired to it. Of these, 3 are wired to the core network and therefore the boost, with Wifi disabled. The 6th zone is in the bedroom, a play 1 stereo pair. It is separ...

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K
15 days ago
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MichF Trending Lyricist I

Connecting Mac-Mini to Sonos to play media from the Mac
Answered

My Sonos Playbar and Sub is connected to my TV. My Mac-Mini is also connected to my TV. Can I play media such as stored movies, itunes, and general media through the Sonos. My Sonos has replaced my amp and speakers that were connected to the Mac-Mini to allow this.i.

2533 26
1 year ago
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deedlebug57 Contributor I

Channel doesn't exist
Question

Has anyone else experienced the error message “The channel does not exist (anymore)”. I am getting it on all channels on SiriusXM. I have reset my router, rebooted my phone and the message still shows. My SiriusXM works through their app but now through my Sonos. Thanks in advance for any help.

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2 months ago
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Harimau64 Contributor I

Sonos Beam + Sharp Aquas TV + Satellite TV
Question

Hi there. Need some help. I have connected my Sonos beam to my 60inch Sharp TV through optical output. Sound works but takes around 15 seconds before the beam starts. If I connect my satellite TV then I need to change settings of audio output of my TV from PCM to Dolby digital or vice versa to get t...

126 22
12 days ago
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Stuart_17 Enthusiast II

Legacy and Modern systems coexistence - will I be able to group speakers?
Answered

I saw a slightly ambiguous reply last night from Sonos about this, but I would like it confirmed before I start shouting from the social media roof tops please…. I can’t afford to upgrade my 2 x Play5 G1 so I am going to be forced into the coexistence model where I have two separate Sonos systems (L...

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4 days ago
arcadelt Avid Contributor I

Where to Start a General Discussion Thread?
Answered

Where can I start a thread to have an honest discussion with more seasoned users about the legacy product situation away from the hype and outrage of the announcement thread? All other forums seem to be product or support specific?

208 19
5 days ago
A
aff13 Contributor I

Virgin V6 and Sonos Playbar - no surround sound

Hi everyone, New member here in need of some help. I've spent the last week trawling through the forums here and on the Virgin website, but can't seem to find a solution for my issue. My suspicion is that the problem is with Virgin, but I am posting this here in the hope someone might have already...

1192 19
1 year ago
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Mats Halvarsson Contributor I

Worse sound after 10.4 update
Answered

After updating to 10.4 the sound quality got worse. The bass is really low, had to tweak the equaliser up all the way. Still, it sounds hollow and no real punch. Calibrated with trueplay, didn’t fix the problem. Anyone having the same problems? Sonos One and Sub.

519 19
2 months ago
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Dandanvalenghi Contributor I

spotify
Question

Can’t connect Spotify premium to Sonos

208 18
D
6 months ago
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AndyWoodcock Contributor I

Loading 10.0 onto iPhone

I have tried 20 or more times to load 10.0 onto my iPhone 7 but it always fails. I get error message 1013. The advice page tells me to move closer to my router, but that doesn't seem to make any difference. It also offers a link to a page on getting round a firewall, but that page appears not to exi...

110 17
10 months ago
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ronaldng Contributor I

Downgraded Customer Service?

I am a Sonos user for a few years, even it is not officially launched in Hong Kong at that moment, I bought my first SONOS from Amazon US. In the past, the support service was quite good, I can get a response within 1-2 working days and they are really helpful and my problem can be fixed within a sh...

1155 17
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9 months ago
Warrior111 Trending Lyricist I

alexa
Question

Alexa “I’m having trouble understanding right now”  Am having this constantly…..

71 17
16 days ago
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ulvazell Contributor I

Technological Obsolesence - On this iOS device
Question

I have two Play 1 speakers and a Play 3 speaker. The latest announcement regarding the loss of support for iOS has me wishing I had bought Bose instead. That said however, since I’ve spent all this money how do I continue to be able to play music on my system from my iPhone? If I get additional...

252 17
5 months ago
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xlbagel Contributor I

changing which speaker is ethernet wired
Question

I recently read that the Sub should not serve as the "wired" component for the network so have decided to change to a Play 5 in another room. I unplugged both the Sub and the Play 5 from power, then removed the ethernet connection from the Sub and connected the Play 5. I then powered them both up....

247 16
5 months ago
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Paul Anderson_1 Trending Lyricist I

Players drop out on Virgin Media network

I have 5 Sonos players on my Virgin Media home network. Most of the time everything works well but occasionally I find one or more of the players have dropped out and disappeared from the Sonos apps.When I look at my router (Hub 2ac) device connection list it shows all the players but the ones that...

197 16
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2 months ago
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nick12345678 Contributor I

Sky q no surround sound

Hi all I have the bar, woofer and 2 sonus 1’s at the rear of the room. Works great until I put sky q on then the sounds normal ie no bass and the back speakers don’t work. Any advice would be appreciated !!

1810 16
9 months ago
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Passthedutchy Contributor III

Multiple speakers with Sonos Amp

Hopefully a simple novice question but one I can't see an answer to. The new Sonos Amp allows 2 stereo sets of speakers to be connected to it, so 4 speakers in total. Will this result in lower volume or inferior quality than with just one pair?

8937 16
11 months ago
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KFS Contributor I

Intercom for Sonos

The 3rd party "Intercom for Sonos" App appears to no longer work. Has Sonos disabled this/plans to do it's own soon?

3401 15
1 year ago
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joeandkirsty Contributor I

Google wifi added to our broadband and Sonos wont connect....any ideas?
Answered

We have added google wifi to our broadband and the Sonos just wont connect. Keeps saying its now created its own wifi 'SONOS' and to find it but its not visible. Also tried connecting it via the Sonos hub but that is missing too. Been trying for 3 weeks and everything I try isn't working. We have a...

4770 15
10 months ago
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Olaemil Contributor I

Circular update
Answered

The system keeps asking to update, but latest version is installed on my iPhone. Tried deleting and reopening app.

181 15
11 months ago
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marrms Contributor I

don't want to update
Answered

Hi all I want to keep using sonos 9.2. I dont want to update. Can I? If I update to any other Sonos controller, I also need to update to macOS 10.11, which I cant. Can I please keep using the product I paid for without having to update? Many thanks

394 15
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8 months ago
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aaroe Contributor I

Beam+Play 1's - regain multi-room setup when not watching movies?

Hi! I just recently bought the Beam (and I love it!), and paired it with my 2 Play 1's. It works great and theres alot more sound from the rear speakers than i expected..! However, when we're just lisining to music, I kinda miss having the option to just play music on the 2 play 1's. Is it possib...

321 14
1 year ago
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PaulJones Contributor I

I used to love my Sonos - Privacy complaint

I have advanced multiple sclerosis and depend on a wheelchair to get around. When I bought several pieces of Sonos kit a few years ago, they freed me from having to put on records or cds and gave me freedom to listen to all my music in exquisite quality with a few taps on my phone without getting up...

1883 14
7 months ago

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