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  • 98 Replies
Ditte
Ditte
started this topic

Tips for common Sonos problems

Running into challenges with your Sonos system?Here you'll find solutions to some of the most common problems. While this is a good place to...
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Kenneth R
Kenneth R
started this topic

How the 'ask a question' forum works

If you have a question and are not sure where to start, ask it here. We'll keep an eye on everything that gets posted here, and once someth...
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471 Topics
J
jaesozContributor I
asked in Ask a question
How Do I Contact Shakepay Customer Support Number?

Contact Shakepay Support Number +1-802-755-7797 by Phone, simply go with This is the official support number where you can get assistance for any issues or questions related to Shakepay Account. This dedicated line connects you directly with Shakepay experts who can assist with all your problem needs.

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J
6 hours ago
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nospamContributor I
asked in Ask a question
ZP120 and Sonos 5 Gen 1

Ok noob question alert. Is ZP120 like ZP90 plus amp? Reason for asking is in the used marketplace a ZP120 is not much more than a ZP90. For now I do not need to connect to external passive speakers because I have 2 Sonos 5 Gen 1s. So can I use a ZP120 to wirelessly connect both my Sonos 5 Gen 1s and play music with S1 on my iPad? 

6
press250
9 hours ago
P
PcounterContributor I
asked in Ask a question
Sonos Move 2 connects to wifi but doesn't show on app

I have connected my move 2 to my WiFi and it says it will appear on the app once I turn it off and on again but then it never does. Please help. 

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P
14 hours ago
P
puupiipaaaContributor I
asked in Ask a question
deutschlandfunk

Why ‘Deutschlandfunk’ does NOT work anymore?Hi Sonos team. Hi Sonos community - I try to stream the radio channel ‘ Deutschlandfunk’. It was always available through the Sonos radio service. But lately I only can connect to Deutschlandfunk Nova or Deutschlandfunk Kultur (Green annd orange label) unfortunately not Deutschlandfunk (the blue label) anymore. Can you/ anybody help me please on this topic? Can you fix it, Sonos? 

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P
16 hours ago
G
gazoContributor I
asked in Ask a question
Set alarm every 2 weeks

I want to set up an alarm every 2 weeks to adapt to my regular schedule weeks A and weeks B, how can I do?It seems a basic use of alarm

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G
17 hours ago
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charlieJoeContributor I
asked in Ask a question
music library dissappeared!

I’ve just discovered that my entire music library has disappeared from the Sonos apps downloaded on all my devices! I see that other users have the same problem and that it was meant to be fixed by august if not earlier and it’s now September! When is this going to get sorted? 

3
MoPac
13 hours ago
E
EotLContributor I
asked in Ask a question
I cannot get my system to add any voice assistant.

I’ve purchased a Sonos Roam 2 - love the device, but getting it set up has been an utter pain. I’ve managed to get through the setup eventually, but the one item I can never get working is the addition of any voice control system. Every time I try to add one, the Sonos App goes into a long pause, and eventually tells me to make sure my mobile device is connected to WiFi.I can confirm my app is the latest version, my phone is connected to the same wifi on the same freq as the Roam, and that the Roam has good signal. Even trying to link via Google Home does not work.Anyone got any ideas on how I can get this to function? I’ve rebooted the speaker and the phone, still can’t get anything to work.

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E
23 hours ago
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TonyxxxContributor I
asked in Ask a question
Sonos Amp 👌

Love the Amp hooked up to my Paradigm towers and TV in 5.1 Also using Tidal music awesome sound with the MQA👌👌

13
T
1 day ago
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ChuckDiesel411Contributor I
posted in Ask a question
app update issues

Hate the update and so do all of my customers. Been a strong supporter of SONOS and push their product but the update is horrible. Customers hate how difficult it is to use. It’s also glitchy and isn’t as fluid as it use to be. It never knows what product it’s connected to and changes on its own. Not to mention the update also seems to have created an issue with devices AirPlaying to them. This was a step backwards. Needs to be resolved ASAP. Trying to watch football now and the audio keeps cutting out while apple tv is air playing to play 5. Never an issue before update. FIX IT!!!

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C
1 day ago
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RjcadetContributor I
asked in Ask a question
Where is my purchase?

What’s the most effective way to express a complaint with Sonos? I purchased a soundbar during Labor Day weekend. It still hasn’t arrived. I keep getting UPS notifications saying a label has been created but they don’t have my package. Now I am getting notifications about delays…daily!I called support and the guy on the phone said he would follow up after contacting the warehouse…he didn’t. And I have no way of following up. 

4
buzz
1 day ago
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Lex80Contributor I
asked in Ask a question
the terrible app

Has anyone found a work around on thr new app.The app keeps losing my equipment, so cannot use them.Had anyone been able to go back to the old version of the app ??

16
Rudie
20 hours ago
G
grsoccerContributor I
asked in Ask a question
sonos on hardwire

does anyone know what the hardwire connection is called on the sonos 1? i have a first gen if that makes any difference. Thanks in advance for your help.

9
Airgetlam
14 hours ago
J
JWHHContributor I
asked in Ask a question
Trueplay

 I have Sonos Arc, the mini sub, and 2 Era 300s in a surround system. They are connected, sound great, however Trueplay no longer seems accessible. Do I have to disconnect and start over? Thanks

8
J
23 hours ago
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Disco87Contributor I
asked in Ask a question
Problems connecting speakers and sub after new router/network

I set up a playbar, 2x One speakers and a Sub back in 2016, but since then have changed ISP and router so a new wifi network. I can get my playbar to connect, but everything else I can`t seem to even find. I tried to factory reset so I could do a full new setup, but still can`t seem to find anything except the playbar.

5
N
1 day ago
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Tony Roberts_1Avid Contributor I
asked in Ask a question
Speaker balance on Amp

Hi, Since the ill-fated app update we have lost the ability to alter the Amp's speaker balance. An astounding omission for a supposedly high-end audio product.I used this every day as my dining table is close to one speaker so I would adjust the balance then set it back when listening from the sofa. What is the timeline for restoring this basic feature? I can't see it on the trillo board.   

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T
2 days ago
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emmatfContributor I
asked in Ask a question
Why can't I write to my NAS despite having enough storage?

I am unable to put data on my NAS device, but still there are many spaces...

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E
2 days ago
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RedJyveContributor I
asked in Ask a question
Using Connect Line-In to play to Arc

I am struggling to play vinyl from my turntable to my Arc. The current setup that I have is I connect my turntable to the RCA IN on the Connect, then I set the Arc input to be the Line-In that shows up in the app. For some reason no sound comes out of the Arc. Here are a few things I’ve tried:- I tried playing music from apple music in the app to the Arc, this worked- I tried connecting the LINE OUT of the Connect to speakers and play from the Line-In, this worked I’m not sure what is going wrong. Any help would be greatly appreciated.

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R
2 days ago
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EliefContributor I
asked in Ask a question
audible playback speed - Sonos App & airplay2

Is there a way to speed up playback speed of Audible through my Sonos system? I have tried if both from the Sonos App and the Audible app casting via AirPlay 2 - neither works.  When I do it in the Audible app, it shows higher speeds, but is just playing at 1x.  This makes it UNUSABLE for me on any of my 20+ Sonos devices - high multiple thousands of dollars of equipment just useless.  please let me know how to solve, or if not this should be a high priority feature - it’s just shocking to me that I can’t do it, the first true disappointment I’ve had from Sonos.  

5
Airgetlam
2 days ago
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WaddupskiContributor I
posted in Ask a question
What system is best replacement for Sonos

Finally I've had enough. They bricked my original play 5's and I sucked it up. They got rid of the ability to use my own music. Now the app is an unstable Trainwreck.  Sonos has completely lost my faith in their ability to operate as a music system. I used to install Sonos in bars shops and other venues and finally I'm sick to death of the cause I get complaining about the multiple issues my old customers have with their system.  I have about 35 speakers and I invest a lot of time money in it. I can handle them bricking my speakers, I went out and invested in a network storage device but this app update just screams of incompetence. I really want to love Sonos but we've reached the end of the road. I represented it and promoted their products and feel like I have left a plethora of people down that relied on my advice as an installer.  Now I am just looking for alternative that I can try out and compare and finally switch over and sell the rest of my system to the next poor fella.  Wha

5
almazri
14 hours ago
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LittlenewtContributor I
asked in Ask a question
alarm problems

I have multiple alarms set to play music on my Sonos Move. All function as programmed but one. When the time for the alarm happens, the chimes play instead of the music. I have tried different music, changing the time by a minute, deleting the alarm and re entering an alarm; but it always plays the chimes instead of the music. Only for the 9:00 am alarm! I have the latest App upgrade. Any ideas?

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L
1 day ago
b_o_s_s_87
b_o_s_s_87Contributor I
asked in Ask a question
Group room up to two don't work

Good morning,I recently discovered that I can’t group more than two rooms. I have three rooms. In the living room, I have an ARC with two subwoofers and two Sonos One SL speakers, left and right. In the bathroom, a Sonos One speaker, and in the bedroom, a Sonos One. I can group two rooms at a time but not all three... why is that?---------------------------------Sonos One: CassaNumero di serie: XX-XX-XX-XX-XX-XX:XSonos OS: S2Versione: 16.3.1 (build 80155240)Versione hardware: 1.26.1.9-2.2ID serie: A300Indirizzo IP: 192.168.2.69WM: 1---------------------------------Sonos One: Cassa BagnoNumero di serie: XX-XX-XX-XX-XX-XX:XSonos OS: S2Versione: 16.3.1 (build 80155240)Versione hardware: 1.26.1.9-2.2ID serie: A300Indirizzo IP: 192.168.2.66WM: 1---------------------------------Sonos Arc: Casse SalaNumero di serie: XX-XX-XX-XX-XX-XX:XSonos OS: S2Versione: 16.3.1 (build 80155240)Versione hardware: 1.27.1.8-2.2ID serie: A100Indirizzo IP: 192.168.2.27Ingresso audio:WM: 0------------------------

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b_o_s_s_87
2 days ago
D
Del TortoContributor I
asked in Ask a question
Sonos App

Why can’t you control Sonos from more than control?

6
Airgetlam
1 day ago
K
KongenTrending Lyricist I
posted in Ask a question
RadioPlay is not available again

RadioPlay is not available again

0
K
3 days ago
J
JB 5Contributor I
posted in Ask a question
great sound horrible software… horrible!!

What happened to Sonos? Honestly I’m just curious at this point. I’ve never seen such good engineering hit the wall with ridiculously bad software. It’s hard to believe how bad the quality of Sonos app is now . My prayers and frustration go out to SONOS 

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J
3 days ago
D
dvpriemTrending Lyricist I
asked in Ask a question
Local Music Library - gone again after latest update 16.3 version

Allowed the Sonos tech to take control of my computer for about an hour or so.  He could not get my local library back.  I managed to fix it myself after the May update wrecked all access to my library.  Then the last update wrecked it again and even the Sonos tech cannot get it back.  So my system is now useless. Yet - I don’t see a lot of comments about this…..? Maybe I should try another teck at Sonos? 

4
Airgetlam
2 days ago
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