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Ditte
Ditte
started this topic

Tips for common Sonos problems

Running into challenges with your Sonos system?Here you'll find solutions to some of the most common problems. While this is a good place to...
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Kenneth R
Kenneth R
started this topic

How the 'ask a question' forum works

If you have a question and are not sure where to start, ask it here. We'll keep an eye on everything that gets posted here, and once someth...
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430 Topics

P
poprockTrending Lyricist I
asked in Ask a question

Still can’t add music library (external drive connected to a Mac - error 913)

After the recent update, my Sonos app on my Mac, and my iPhone, has lost my music library.So I followed these instructions:https://support.sonos.com/en-gb/article/share-your-macos-music-folder-with-sonosAnd these:https://support.sonos.com/en-us/article/add-your-music-library-to-sonosAnd none of it works.The Mac Sonos app gives me ‘error 913’ after I browse to my music folder.If I try on the iOS app instead, that gives me ‘Access is denied’.I’ve set all the file sharing correctly, I’ve set permissions on the folder and drive, I’ve confirmed that it’s set to SMB sharing. I’ve even turned on guest sharing, just in case.Nothing.I changed some folder names along the path, removing spaces. Now I get a different error on the Mac app: (1001). This is getting incredibly frustrating. Can anyone help? 

4
P
3 hours ago
F
FergusonContributor I
asked in Ask a question

lI have lost all products??

Lost all products. Tried factory resets uninstaled the app. What a waste. It used to work great until I changed rooms which I have done previously with no problems.

5
controlav
8 hours ago
D
darkwiat66Contributor I
asked in Ask a question

aplikacja nie widzi

Moja aplikacja nie widzi głośników Sonos one,sub mini i move2  Moderator Note - Translation by Google: My app doesn't see Sonos one, sub mini and move2 speakers

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D
11 hours ago
K
Kevin 22Contributor I
asked in Ask a question

Apple Sonoma 14.5?

Can I add my music library using Sonoma 14.5?

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K
11 hours ago
P
Ph1ppoContributor I
asked in Ask a question

Sonos Arc input delay

I experience a significant delay when playing music on my Sonos ARC from my iPhone (13 Pro Max, latest iOS). It can take up to 3-5 seconds for changing track. The only solution I have found so far is unplugging the soundbar for a few moments and then put it back on. I am listening from Spotify directly Airplaying to the soundbar but same can be experienced using the Sonos app. This is happening since after the first maybe month from purchase so in the last 6 months or so. What can I do to make it work without this delay besides unplugging the cable? Also I am not sure if Trueplay settings are saved after such reset. 

1
Airgetlam
7 hours ago
Z
Ziggy17Contributor I
asked in Ask a question

cant connect in a new location

We have moved. My new location has a new wifi obviously and the my play bar and play 3 don’t see me or the network. What should I do…?

1
Airgetlam
18 hours ago
G
Gustavo VillagranContributor I
posted in Ask a question

conectar era 100

Hola, ¿puedo conectar 2 era 100 a mi amplificador análogo  Yamaha 5.1 ? Agradezco respuesta. 

4
G
11 hours ago
C
CanchContributor I
asked in Ask a question

Second sub3 transferring between arc and amp

I currently have a TV setup with one arc and one sub gen3.  I also have a Sonos amp connected to 2 outdoor Sonos speakers.  I would like to purchase a second gen3 amp and connect to the arc.  Occasionally removing from arc and connecting to amp to have a woofer outdoors with the two outdoor speakers.  Can this be toggled quickly or does the migration from arc to amp take a long time?

1
Airgetlam
17 hours ago
K
Kdotlover911Contributor I
asked in Ask a question

extremely slow sonos app

Hi I’ve been using a Sonos Roam 2 for a few months now with the Sonos app and when I try to shuffle my playlist through Apple Music on the Sonos it takes around 10-20 seconds to even start the song. I have good internet so I really don’t know what the problem is and would would appreciate any input. thanks

1
Airgetlam
21 hours ago
M
MikeyGBContributor I
asked in Ask a question

Sonos App Super Slow Annoying

Hello, The Sonos app is crap, super slow unresponsive and it ruined how I enjoy music. Anyone has same issues? CheersMike

2
Ken_Griffiths
22 hours ago
N
NatronicsContributor I
asked in Ask a question

Night Mode

When will night mode button on the app be back?

1
Ken_Griffiths
22 hours ago
B
BarabravaContributor I
asked in Ask a question

how do I delete a former wakeup call, set by mistake in my bedroom loudspeaker? Sonos one.

During the confusing time when Sonos upgraded the system, I succeeded by mistake to set the system to wake me up 07:30. How do I delete this?

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B
1 day ago
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gsupranoContributor I
asked in Ask a question

Music Library and Sonos App

I am appalled at the lack of quality and ease of use with the updated Sonos App.  The U/I is awful.  Definitely a step back.  Cannot add my music library on my MAC.  Why did you change an app that was working fine.  Was this ever tested?  Did you do any Beta testing.  This is the worst implementation of any software updates I have ever used.  Your Quality Assurance department should be ashamed of themselves for releasing this garbage.

3
jgatie
1 day ago
M
Martin HoegeeTrending Lyricist I
asked in Ask a question

sonos 8.05.04 - why is my Music Library not showing

My Music Library (share on a quite new QNAP nas) does not show under My Sources. It shows my TV which is * useless. Removing the share and adding back does not help and yes, my nas is not using SMB1. I also have a very old iPad with old SONOS app, so at least I can play music. When playing it is shown in the new app as well. Anyone a suggestion? Much appreciated!*Moderator Note: Modified in accordance with the Community Code of Conduct.*

5
D
5 hours ago
R
Razor BoyContributor I
asked in Ask a question

No audio output from sonos one

I have factory reset my Sonos One to connect it to a new WiFi network. I have connected it to the new WiFi network, added Amazon music and Global player. I have also added Alexa voice assistant. When I ask Alexa to play Amazon music or a Global player radio station, Alexa says it’s going to play but no audio plays. Can someone advise what to do?

7
jgatie
7 hours ago
L
LaserjockContributor I
asked in Ask a question

sonos amps and ceiling speakers…voices seem to lower volume over time

I have two Sonos Amps, each running two ceiling speakers (front and back). In our family room for our TV watching.  Things were working fine but in the last several days suddenly the voices will fade to very low and the surround volume takes over.It will sometimes recover if I turn the TV off and on but when I change channels it seems to trigger the effect.  Just seems odd and still learning how the app actually works.  Not sure what gas changed.

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L
3 days ago
J
joe piecuchContributor I
asked in Ask a question

access to music library denied

I had a previous problem with this and some renaming and file sharing settings took care of it. It has popped up again and the previous suggestions don’t seem to be appropriate.  Any ideas? Hold time on the support line is 60+ minutes.

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J
3 days ago
S
Sunder21Contributor I
asked in Ask a question

Unable to add Apple music and Alexa to sonos

Since I reset my Sonos speakers to factory setting I have been unable to add Apple Music and Alexa voice assistant to the speakers. 

0
S
4 days ago
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phmkingstonAvid Contributor II
asked in Ask a question

Music Library Album Art

Can I expect to ever see album art for my personal library. It was all there before the app update!

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P
4 days ago
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YanszogContributor I
asked in Ask a question

era 100 bluetooth and microphone problem

I am trying to add voice control to my Sonos era 100. Even though the microphone button is set to "on", the Sonos app asks me to make sure microphone is on. I also cannot pair my era 100 using Bluetooth.Has anyone encountered this problem?Thank you!

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Y
4 days ago
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umiami91Enthusiast I
asked in Ask a question

[BUG] iPhone app-Local Libary

If you have an album that has one ALBUM artist, but various individual artists as part of it (say, a soundtrack), you see the album listed repeatedly for each SONG artist vs the ALBUM artist. Also related to this, the app seems to have an upper limit for number of albums it will show in a list, so, for example, my soundtrack album list tops out in the B's, with no way to keep scrolling for more albums. 

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U
4 days ago
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Nancy N.Contributor I
asked in Ask a question

Sonos Move Failure

My barely two-year old Move stopped charging or working at all. I tried all of the recommended fixes, but it was completely unresponsive. I replaced the battery and tried everything again. Nothing. Sat on hold for an hour to then have a support person walk me through the same steps before telling me that the unit was out of warranty and the only thing she could offer me was 15% off my next Sonos purchase. No repair options available. No replacement options. No information on what they’ve done to fix the issue. Nothing. What a disappointment. From what I can see online, this appears to be a fairly widespread problem with this product. The company should handle it better than by asking for a bunch more money for what could easily be another poorly done product. So, for anyone who can benefit from this, be warned. Buy something else. 

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4 days ago
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benjamin harpContributor I
asked in Ask a question

Favorite Station shows in Desktop Controller, but not App. Bug or Feature Request?

Hopefully the heading covers it.  I have a web radio station that I added through the TuneIn workflow on the desktop app.  The station still shows from the Windows desktop app in the favorite section, but it will no longer show in the ios app in the favorite section.Wondering if this is a known bug being tracked for a later release, or if I should log this as a feature request?I would love the ability to view anything I have added to my desktop controller favorites within my ios favorites.

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B
4 days ago
Iain59
Iain59Trending Lyricist II
posted in Ask a question

Avoid launching the Sonos App at all to improve stability?

Well, having previously posted that I’d managed to get a reasonably stable Sonos system 80% of the time since the infamous App upgrade largely due to overhauling our WiFi, that figure took a dramatic downward revision yesterday morning. On launching the Sonos App for some morning music, one speaker of a stereo pair immediately lost connection and 5 hours of repeated factory resets or ethernet cable connections failed to get it to rejoin, just endless ‘lost connection’ error messages during setup. Only solution has been to move another speaker to form the pair, as this was a set where a stereo pair really mattered and I now have one useless Sonos One (Gen 1). In the process of sorting all this, the Sonos App also suddenly lost all of the Apple Music Playlists I had pinned, just to rub its appalling instability in.I’ve now got to the point where I’ve decided not to launch the Sonos App at all and simply stick to Airplay and the Apple Music or Apple Music Classical App. At least that way,

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Iain59
5 days ago
A
AurelioTContributor II
asked in Ask a question

APP noy work at all-System SONO full down and don't work

HI,from today all my SONOS speakers are unusable, the Sonos APP made the SONOS Roam SL disappear 4 days ago, today N.1 Play 1 disappeared and the other one survives but I think this one will soon leave my WFI net too. IT IS NOT POSSIBLE TO RE-INSERT THEM INTO THE APP WITH THE RESET PROCEDURE, the APP crashes or the procedure ends but there is no trace of the speakers in the APP. Can I go back to the previous version of the APP? the previous one worked for three years, with this "NEW APP" it is a continuous disaster and it is a fact that I can no longer use the speakers. I'm quite annoyed by SONOS, the chat and the support phone number are impossible to contact, always waiting, waiting congratulations.This is second my post for this problem.For SONOS the NEW APP can be a big problem.

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A
5 days ago
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