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  • 32 Topics
  • 66 Replies
Kenneth R
Kenneth R
started this topic

How the 'ask a question' forum works

If you have a question and are not sure where to start, ask it here. We'll keep an eye on everything that gets posted here, and once someth...
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32 Topics

Kenneth R
Kenneth RRetired Sonos Staff
posted in Ask a question

How the 'ask a question' forum works

If you have a question and are not sure where to start, ask it here. We'll keep an eye on everything that gets posted here, and once something has been answered by the community or by us, we'll go ahead and move the topic to the right place, and mark it as answered. To find your topic back, click on your username in the upper right corner and click on "topics", or follow the link in the email we'll send you when you receive replies.

0
Kenneth R
6 years ago
colinashfield
colinashfieldContributor I
asked in Ask a question

Audio Technica bluetooth turnable and Sonos Roam

Has anyone successfully paired a Sonos Roam with the Audio-Technica AT-LP120x Bluetooth enabled turntable? How did it work? How does it sound? And is there any delay? Thank you in advance. 

0
D
9 months ago
W
whomaContributor I
posted in Ask a question

sonos play 5 gen1 clicking noise

Hi there, My Sonos play 5 gen 1 is making a strange clicking noise after a while the power cord is plugged in. I already opened it up and changed the caps in line which I marked on the picture. I also changed the MOSFET m054 which was blown. Unfortunately the clicking sound came back after a while.I would really appreciate any help from this forum.  

0
W
5 months ago
H
HajenContributor I
asked in Ask a question

please help me out (sonos on windows xp)

 At work we have this sonos device connected to a windows xp.. its completely useless. The sonos app on pc is called Version 7.1, all options are basically greyed out. All we want to do is play our own music. Another problem is that we don't have access to the wifi that the pc is using, its some private airport wifi. So we cant connect our phone... i noticed the sonos box has an ethernet port. Is there perhaps some kind of usb that makes it so i can connect my phone to the sonos box? But i guess it wouldnt work with 4G? We have already tried to reinstall the app, repair the app etc etc, nothing works.. The only thing that works without problems is to use the radio stations.. so i was wondering, how hard would it be to make my own online radio and just search for it on sonos? Please don't tell me im out of options.. we want to play good music for our customers..

4
ratty
5 hours ago
A
AdamWillContributor I
asked in Ask a question

When will Sonos fix the "no selections are available" if your music library is too large problem?

Hi, folks. I have a few Sonos devices and have overall been very happy with the system. But I do find one bug/limitation extremely annoying. It seems like if you have “too many” files in a local music library, Sonos just can’t cope with it, and shows “No selections are available” any time you try to use it. You have to delete some files to make your library usable again.I don’t use streaming services. I only play my own music, that I own. It’s pretty ridiculous that I have to delete parts of my library or move them to places where Sonos can’t see them (and so I can’t play them on Sonos!), just because Sonos can’t write proper database code or something. I've seen discussions of this problem before, for years, and always assumed this would get fixed with a regular update because it’s such a ridiculous limitation. But I’m starting to lose patience (and would like to be able to buy more music!)My library isn’t even *that* huge, anyway. I’m sure some folks have more music than me. I seem t

11
A
2 days ago
G
Gthorp33Contributor I
asked in Ask a question

Full Audio Needed Through Surrounds

I'm trying to watch Glastonbury on my TV but the Sonos tries to play this stereo output as 5.1 which means 95% comes through the center (Beam) and none through the rear (One SL) speakers. I know yiu can disconnect the surrounds and set it up differntly but this should just be an option in the app to switch. This is easily done for music, so it should be possible for video content too. I k ow you was looking into it with the developers years ago but nothing has changed. Are we any further with this please

6
G
12 hours ago
T
TorneyContributor I
asked in Ask a question

Sonos amp input error

Hi. I have a sonos amp connected to my tv and when i play on this amp from sonos f.ex. it suddenly stops and when i go into the app it say its playing from “line in” but the tv is off.This can happen once ever 10 min or once ever 2 hours. I have on auto play, but this should not happen when the tv is off. Anyone else experienced this and know what to do?

8
J
22 hours ago
L
Legend_mauContributor I
asked in Ask a question

Meraki MS250 - Communication between VLANS - Multicast

Hello everyone.I’m desesperate. I have a switch CORE ms250 (support multicast (IGMP and multicast routing).SONOS device is on VLAN 13I have different devices on VLAN 14, for this example I have mi laptop with SONOS app and wired connected on one port of the MS250 on VLAN 14.  I have enable multicast routing on SVI 13 and SVI 14, and setup the RP (I tested many configuration about the RP, sometimes for VLAN 13 or VLAN 14 but doesn’t work).Unfortunely my SONOS app on VLAN 14 doesn’t detect the SONOS device on vlan13 with all features that Meraki recommends.I have call Meraki TAC and I don’t have any answer about this behavior.Is there anybody that can HELP ME to know the correct configuration to enable communication between SONOS and my device from different VLANS? 

0
L
3 months ago
G
gbranam863Contributor III
asked in Ask a question

Playbase

People are talking all the greatness of the Arc, my system started with the Playbase!I was wondering why Sonos got of the Playbase and the play 3’s. 

6
Stanley_4
17 hours ago
B
BigDee82Contributor I
asked in Ask a question

Samsung Arc Compatibility

Are there any Samsung Devices that are confirmed to FULLY  work with DD+ and TrueHD Atmos  (and Now DTS) Passthrough?I have manged to get my aging Q7F to play through my new Arc soundbar albeit Samsung seems to have a habit of screwing with settings removing DD+ defaults and setting to PCM whenever you change source. I was hoping to just deal with DD+ Atmos for the time being but this is going to drive me up the wall having to change it all the time, especially since it doesnt even fall back to DD, it smacks all the way down to PCM.Looking like i will need to get a new Box but Im a stickler for what i like and the UI on Samsung TVs is probably one of the best i have used but if they are still messing us around 5 YEARS on then it might be time to say goodbye…. 

6
G
3 hours ago
S
scotiepContributor I
posted in Ask a question

Horrible Customer Service

Whats going on with the Horrible customer service ??I placed an order the other day for the Ray Speaker and it got delivered to the wrong address.I have called in 6 times to get this fixed and have received the run around. I even sent an email to the CEO and still no response. I just called in today at 9:30 PST and the Sales Department is Closed !!! What has Happened to SONOS and their Wonderful Tech and Sales Support.This is Ridiculous. I cant even begin to tell you how “Frustrating” this is !!!!

1
buzz
23 hours ago
E
EfremContributor I
posted in Ask a question

Alexa cant be enabled in Guernsey

Since switching to the S2 app and buying a new Beam Gen2, I could no longer enable Alexa, it said it wasn’t available in my location. Spent ages sorting this out. Turns out because I live in Guernsey, it wasn’t recognizing me. So I had to switch my account to UK and now it’s fine. Problem is I don’t live in the UK, and benefit from buying VAT free when I order to Guernsey, so after enabling Alexa, I have to switch my account back to Guernsey and it’s fine. This could do with fixing please. Never had this problem before with other products on S1 app.

1
D
1 day ago
satbox
satboxContributor I
asked in Ask a question

Sonos beam is greyed in the Home app

Hi,I have the new Sonos Beam gen 2 and added it in the iOS Home app. Is it normal that the speaker is always greyed out in the Home app? All seems to work properly (airplay, Siri).iOS 15.0.1 / latest Sonos beam firmwareThank you. 

0
satbox
8 months ago
M
Matt_25Contributor I
asked in Ask a question

Five, generations?

How many generations of the Sonos 5 are there?  Is there a big difference between Play 5 and Five?

2
melvimbe
2 days ago
T
TroyerContributor II
asked in Ask a question

Sirius channel 793

I’ve been listening to channel 793 Court TV on Sirius through Sonos and today it says channel is no longer available.  On their channel lineup it goes from 792 to 794.  I know this is a Sirius issue but their customer service is awful.  Does anyone know what is going on please?  Thank you. 

0
T
2 months ago
J
JeremyRussottiContributor I
asked in Ask a question

Shuffle Button for Sonos has disappeared on Apple Music

This is crazy! The shuffle button always worked for years and now its gone (With Apple Music when I select my apple music).  But if I go straight to Apple Music, the shuffle button is there. Anyone know how to fix this? I called Sonos and they said they couldn’t help me but would take it under consideration.   Without a shuffle button, I would never have bought my two systems.  Sonos has to do better than that. 

3
jgatie
1 day ago
J
JCaveContributor I
asked in Ask a question

Can't access my itunes library

I have submitted diagnostics 288056268I can no longer access my iTunes library or shared music folders currently stored on my Mac. Both my Play 1 speakers and the Mac controller are version 13.4.1 - all have been updated today to see if that was the issue. Firewall is set up correctly and it makes no difference whether the firewall is on or off. I tried to update the shared folder but received a 1002 error message. The mac controller has now been updating the music library for over an hour to no avail. Thanks in advance for your help!

0
J
5 months ago
K
KtvrepairsContributor I
posted in Ask a question

Sonos Five model S24 secondary power supply voltage

Hi, I'm wondering does anyone have a sonos five s24 they could possibly take a voltage reading for me? or even circuit info which I have found to be a closely guarded secret!I need to know the voltage across the 3x 35v caps in the secondary, that's it.Thanks in advance!

0
K
6 months ago
J
jimmymerlinContributor II
asked in Ask a question

Unable to control sonos volume using TV or virgin media remote when listening to music

When watching my Sony Tv and listening to the sound through my sonos arc i can control the volume level up or down , by using the appropriate buttons on the TV  or Virgin media Tivo box remote and that works fine.However, when playing music through my sonos arc from, for example Deezer, i can only adjust the volume up or down by using the sonos app on my phone, whereas until recently, I have been able to also control the music volume using the appropriate buttons on the TV and virgin media Tivo box remotes.I just spoke to a Sonos technician/ engineer and he said that the TV and virgin remotes cannot control the volume of music on the Sonos arc and that i must use the app to control the volume…… even though my system has worked like this ever since it was brand new ( maybe 2 years or so old). OK its not a major issue and i can control the volume on the app, but it used to be so much more convenient to adjust the volume using the \tv or virgin remotes.I cannot understand why this has sto

2
ratty
3 days ago
K
kcoffeyContributor I
asked in Ask a question

Sonos Port Question

I live in an apartment that has 2 built in ceiling speakers in the living room that are hard-wired to a sonos connect amp (which is in the closet where the wiring for the ceiling speakers runs to). I also have a 3rd party Denon receiver powering 2 Klipsch tower speakers (both setup in my living room). My Denon receiver is connected to my TV, so the sound output from the tv currently goes through my Klipsch speakers.  My goal is to connect my Denon receiver/Klipsch speakers to the existing sonos system and use the ceiling speakers (which are already connected sonos) as surround sound. From what I’ve read online, it sounds like I may be able to accomplish that by connecting a Sonos Port to my Denon receiver in the living room.  If I buy the Sonos Port and connect it to the receiver in my living room, will I be able to use both my Klipsch speakers + ceiling speakers at the same time? My Denon receiver is connected to my TV via optical cord, so if I connect a Sonos Port to my Denon receive

1
Airgetlam
1 day ago
O
OckingsbasketballContributor I
asked in Ask a question

Sonos Sub Connectivity

I have a Sonos one linked with my sub.  The sun will cut out intermittently.  Both are plugged directly into my wireless router (which is plugged directly into modem)  help 

2
ratty
1 hour ago
D
DustyB13Avid Contributor I
asked in Ask a question

Speakers constantly dropping out

2 rooms playing.  Living Room Port and Office with 2 Ones and a Sub.  Office will consistently drop.  Not always all speakers but a lot of the time it is.  I’m always told it’s interference in my network.  Decided to do some testing.  I brought my Roam into the Office.  It’s sitting about 3 feet from a One.  Ones and Sub still dropping.  Roam hasn't dropped yet.  Very frustrating.  2133647112

5
buzz
20 hours ago
S
soundcastContributor I
asked in Ask a question

impossible d'ajouter un titre deezer à une autre playlist existante

bonjour à tous ,je suis nouveau dans le monde sonos, utilisateur deezer depuis 13 ans,j’ai commencé par une sonos roam, histoire de tester avant d’équiper ma maison entière ( 10 one SL )je viens juste d’installer l’appli sonos, je suis surpris que l’on ne puisse pas ajouter un titre Deezer à l’une des mes nombreuses playlist existantes, j’ai seulement la possibilité d’ajouter un titre à “mes coups de cœurs “j’ai fait le meme constat sur Android auto il y a 4 ans, mais la je peux comprendre que c’est peut être pour  des raisons de sécurité routière ..est ce une volonté de sonos pour encourager les utilisateur  à basculer en doublon ces playlist Deezer, Spotify ou Amazon music sur l’environnement sonos ?est ce une politique de Deezer envers sonosen tout cas je trouve ça vraiment inconfortable, on se retrouve avec une playlist “coup de cœur “ qui sert de “fourre-tout” qu’il faut redispatcher dans un deuxième temps dans les différentes playlist Deezer .dans l’attente d’un retour éclairé su

0
S
4 months ago
T
todpContributor I
asked in Ask a question

Sonos Ray Pre-order

I pre-ordered the Sonos Ray on June 3rd.  I received the wall mount but the order for the Ray still states it's pending since the June 7 release date.  I contacted Sonos..  the rep said I should have it by July 8 due to the volume of orders.  Is anyone having the same issue?

0
T
5 days ago
M
Marta I GuillaumeContributor I
asked in Ask a question

recommandation pour systeme outdoor

Bonjour à tousJe souhaite acheter des enceintes pour la terrasse de ma maison de vacances.J’utilise un système Sonos dans ma résidence principale et j’aimerais utiliser la même marque pour me simplifier la vie.J’ai vu des enceintes outdoor dans la boutique mais je me demande si elles valent l’investissement. Est-ce plus pratique que Roam ou Move ?Ils poussent pour un pack avec un « Amp », est-ce nécessaire d’ajouter cet appareil ?merci beaucoup pour votre aide !GuillaumePS: il y a d’autres threads sur ce sujet mais ils datent d’il y a plusieurs années. Comme tout évolue rapidement j’ouvre une nouvelle conversation.

2
M
1 day ago

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