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Ditte
Ditte
started this topic

Tips for common Sonos problems

Running into challenges with your Sonos system?Here you'll find solutions to some of the most common problems. While this is a good place to...
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30 Topics

Ditte
DitteCommunity Manager
published in Ask a question

Tips for common Sonos problemsself-help

Running into challenges with your Sonos system?Here you'll find solutions to some of the most common problems. While this is a good place to start if you are encountering an issue with your system, you may find that we have not been able to cover your specific issue here. If you find that to be the case, you can Search the community , or start a new topic here. Looking for a quick fix? Try these steps first:  1. Reboot your routerReboot your router by unplugging the power cable for 10 seconds and plugging it back in.2. Reboot your Sonos playersStarting with any Sonos products that are wired to your router with an Ethernet cable, unplug the power for 5 seconds and then plug them back in.3. Quit and reopen the Sonos appForce quit the Sonos app and reopen it. Still no luck? Let’s look at some specific issues... Check the status of the most popular music streaming and voice servicesStreaming music to Sonos requires the streaming service to be operational.Click the link above to find out if

2004980
Ditte
4 years ago
Kenneth R
Kenneth RRetired Sonos Staff
posted in Ask a question

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Kenneth R
7 years ago
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whomaContributor I
posted in Ask a question

sonos play 5 gen1 clicking noise

Hi there, My Sonos play 5 gen 1 is making a strange clicking noise after a while the power cord is plugged in. I already opened it up and changed the caps in line which I marked on the picture. I also changed the MOSFET m054 which was blown. Unfortunately the clicking sound came back after a while.I would really appreciate any help from this forum.  

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W
1 year ago
L
Legend_mauContributor I
asked in Ask a question

Meraki MS250 - Communication between VLANS - Multicast

Hello everyone.I’m desesperate. I have a switch CORE ms250 (support multicast (IGMP and multicast routing).SONOS device is on VLAN 13I have different devices on VLAN 14, for this example I have mi laptop with SONOS app and wired connected on one port of the MS250 on VLAN 14.  I have enable multicast routing on SVI 13 and SVI 14, and setup the RP (I tested many configuration about the RP, sometimes for VLAN 13 or VLAN 14 but doesn’t work).Unfortunely my SONOS app on VLAN 14 doesn’t detect the SONOS device on vlan13 with all features that Meraki recommends.I have call Meraki TAC and I don’t have any answer about this behavior.Is there anybody that can HELP ME to know the correct configuration to enable communication between SONOS and my device from different VLANS? 

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L
10 months ago
colinashfield
colinashfieldContributor I
asked in Ask a question

Audio Technica bluetooth turnable and Sonos Roam

Has anyone successfully paired a Sonos Roam with the Audio-Technica AT-LP120x Bluetooth enabled turntable? How did it work? How does it sound? And is there any delay? Thank you in advance. 

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D
1 year ago
B
bac-canadaTrending Lyricist I
asked in Ask a question

OFDM ANI level – Red (9) to Green (0)

Hello Everyone, I used a Boost (wired to the Router) to create the Sonos Mesh (SonosNet) for (4) Play 1 devices all wireless. Looking at the Sonos Network Matrix, each Play 1 including the Boost showed OFDM ANI levels of 8-9 with each column box fire engine red. I removed the Boost (unpowered), unplugged each Play 1 and then powered them back up eliminating the Sonos Mesh. My Router showed that each Play 1 connected to the 5 ghz Band on my Network. Looking at the Sonos Network Matrix again, OFDM ANI levels dropped to zero and each column box green as grass. My question is, did I effectively take care of my noise level issue or is the Matrix unable to detect/record OFDM ANI levels when devices are connected to WiFi?

14
J
23 hours ago
J
JCaveContributor I
asked in Ask a question

Can't access my itunes library

I have submitted diagnostics 288056268I can no longer access my iTunes library or shared music folders currently stored on my Mac. Both my Play 1 speakers and the Mac controller are version 13.4.1 - all have been updated today to see if that was the issue. Firewall is set up correctly and it makes no difference whether the firewall is on or off. I tried to update the shared folder but received a 1002 error message. The mac controller has now been updating the music library for over an hour to no avail. Thanks in advance for your help!

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J
1 year ago
S
SnappyBobContributor I
asked in Ask a question

Describe the Stereo Quality for Music With a Sound Bar, HiFi Set of Fives and Subwoofer - All Facing the Listener

It’s imperative I preface this by saying I know this isn’t a proper set up for Surround Sound with ambient speakers behind the listener, I’m more interested in how it will sound for playing music in stereo.I’m dealing with a small room and 1 subwoofer, I want the best sound I can get using the HiFi Set of Fives, a sound bar, and the Subwoofer (which I already own) and I’d like to use this 5.1 setup with the Fives pointed at the listener, not from behind (there’s no room and I’m really more interested in Stereo Music than the quality of the TV sound).When I want to play music I’ll set the Music Playback option to “Full” and when I want to watch a movie I’ll set the Music Playback option to “Ambient”.My question is does anyone else have their ambient speakers, 2-Fives in my case, set facing the listener and what is the sound quality for “playing music” like when you have the “ambient” speakers facing the listener?thank you again Sonophiles

18
skullc
1 day ago
S
surelyHungryContributor I
asked in Ask a question

Could we get clarification on what ports are used for the source and destination from configure your firewall page?

Hi,I’m trying to setup a network firewall with multiple VLANs. I found the page telling us which ports that we need to open up for sonos to work with a firewall in place. Currently the page only tells us what port and protocol (TCP / UDP) that sonos uses.I would like to know the source and destination for the firewall rules. Could we get more clarification in a format that also tells us the reasoning, source, destination, port, and protocol? Possible example below:Music Services Source: Sonos Device Destination: Internet Port 80 and 443 Protocol: TCP Sonos App Control Source: Client (iOS, Android, Mac, etc...) Destination: Sonos Device Port: xxx Protocol: UDP Casting Music: Source: Sonos Device Destination: Client (iOS, Android, Mac, etc...) Port: 30000-65,535 Protocol: TCP  Reference to the page that lists all the ports that sonos uses:https://support.sonos.com/s/article/688?language=en_US

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S
6 months ago
S
shaun mottersheadContributor I
asked in Ask a question

EQ NOT WORKING

EQ not working since 14.14 update on sonos arc 

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S
5 months ago
satbox
satboxContributor I
asked in Ask a question

Sonos beam is greyed in the Home app

Hi,I have the new Sonos Beam gen 2 and added it in the iOS Home app. Is it normal that the speaker is always greyed out in the Home app? All seems to work properly (airplay, Siri).iOS 15.0.1 / latest Sonos beam firmwareThank you. 

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satbox
1 year ago
F
Fede B.Contributor I
asked in Ask a question

Surround drivers angle in Arc

Does anyone know what’s the firing angle of the drivers that produce the virtual surrounds in the Arc? (the second and the one before the last one). I can’t get them to impact on the rear wall, so I’m suspecting the room might be too big, making them to impact on the side walls. If there’s a chart for this, it would really come in handy.Thanks for any input!

0
F
5 months ago
D
David MangenContributor I
asked in Ask a question

Sonos One (2nd Gen) installation fails

I have been a long time user of Sonos S1 products -- Connect.  After our move SWMBO demanded that wires be eliminated from the new home.  So I purchased a Sonos One Gen 2, knowing that I would either need to downgrade it to work on S1 or I’d have to set up a separate Sonos system. I won’t go into the headaches and failure to connect using S1.  I decided to go with a clean installation with the S2 model in hopes that this would work.  In preparation I (a) unplugged the three Connect devices, (b) removed the S1 controller from the iPhone, (c) logged into my Unifi wifi access points to convert them all to 2.4 ghz signal only, (d) powered down the entire system so that access points, router and modem were all shut down and hopefully clean, (e) downloaded S2 controller and (e) rebooted the entire mess.   S2 controller finds and configures the Sonos One Gen 2, but will not connect to my network with wifi.  Yes, I tried the password several times, including copying it from the password manage

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D
22 days ago
T
TroyerContributor II
asked in Ask a question

Sirius channel 793

I’ve been listening to channel 793 Court TV on Sirius through Sonos and today it says channel is no longer available.  On their channel lineup it goes from 792 to 794.  I know this is a Sirius issue but their customer service is awful.  Does anyone know what is going on please?  Thank you. 

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T
9 months ago
T
todpContributor I
asked in Ask a question

Sonos Ray Pre-order

I pre-ordered the Sonos Ray on June 3rd.  I received the wall mount but the order for the Ray still states it's pending since the June 7 release date.  I contacted Sonos..  the rep said I should have it by July 8 due to the volume of orders.  Is anyone having the same issue?

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T
7 months ago
M
MancBillyContributor I
asked in Ask a question

Connecting tv AND turntable via line in on Play:5.

Does anyone know if this would work?  I’ve got 2 x Play:5s set up as a stereo pair. One on the left next to a turntable, one 3 metres to the right next to my telly.  The turntable is to be connected to the left side speaker via RCA to line in. I’m wondering if I could connect the tv similarly to the right hand speaker at the same time.  ps sorry if I’ve posted this incorrectly in the forum. 

10
Airgetlam
18 hours ago
K
KtvrepairsContributor I
posted in Ask a question

Sonos Five model S24 secondary power supply voltage

Hi, I'm wondering does anyone have a sonos five s24 they could possibly take a voltage reading for me? or even circuit info which I have found to be a closely guarded secret!I need to know the voltage across the 3x 35v caps in the secondary, that's it.Thanks in advance!

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K
1 year ago
N
NeilWalkerAvid Contributor I
asked in Ask a question

Internet radio stream (AAC) not playing

I’ve followed the process of adding a new internet radio station to Sonos (AAC streaming). It appears to add ok, but when ‘Play’ is pressed, nothing happens. Other radio stations play fine through TuneIn and other radio services such as myTuner Radio.I used the advice in https://support.sonos.com/s/article/260?language=en_US, and have added the station using both the Windows client application, and the Android app. Neither will play in Sonos.The station URL in question (https://edge.iono.fm/xice/fmr_live_high.aac) plays just fine in a web browser.There are a number of threads that discuss issues with TuneIn in the UK, but the workaround suggested was to add the URL manually - but that doesn’t work for me either.Any tips? 

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N
6 months ago
S
soundcastContributor I
asked in Ask a question

impossible d'ajouter un titre deezer à une autre playlist existante

bonjour à tous ,je suis nouveau dans le monde sonos, utilisateur deezer depuis 13 ans,j’ai commencé par une sonos roam, histoire de tester avant d’équiper ma maison entière ( 10 one SL )je viens juste d’installer l’appli sonos, je suis surpris que l’on ne puisse pas ajouter un titre Deezer à l’une des mes nombreuses playlist existantes, j’ai seulement la possibilité d’ajouter un titre à “mes coups de cœurs “j’ai fait le meme constat sur Android auto il y a 4 ans, mais la je peux comprendre que c’est peut être pour  des raisons de sécurité routière ..est ce une volonté de sonos pour encourager les utilisateur  à basculer en doublon ces playlist Deezer, Spotify ou Amazon music sur l’environnement sonos ?est ce une politique de Deezer envers sonosen tout cas je trouve ça vraiment inconfortable, on se retrouve avec une playlist “coup de cœur “ qui sert de “fourre-tout” qu’il faut redispatcher dans un deuxième temps dans les différentes playlist Deezer .dans l’attente d’un retour éclairé su

0
S
11 months ago
D
DarkmoonContributor I
asked in Ask a question

Add user member to system

How do you add an additional user to an existing Sonos system so they can play their own music library on the system? Sonos System 1 -  I’ve googled and the instructions aren’t correlating with tabs

2
106rallye
22 hours ago
R
Rodney_2Contributor I
asked in Ask a question

connection

Last 6 days my Beam2 2 Play1s and sub all connected together as a surround sound system not showing on app have reconnected by resetting them from scratch like new products works fine that day , next day they are gone again from the app.l have 3  other products which are further away from router 30m they  work fine  the ones that keep disappearing are only 3m from router  all connected by WiFi any advice .

2
R
1 day ago
K
KaterinaKaterinaContributor I
asked in Ask a question

Youtube

Hello, I bought a Symfonisk from Ikea. Unfortunately, I can't play YouTube music in the Sonos app. I have a premium membership and it still says "No withdrawals available" or “Cannot browse music”.Don't know where the problem is?Thank youCatherine

1
bockersjv
1 day ago
F
furacaoprProminent Collaborator I
asked in Ask a question

Sonos Favorites: Requested operation failed. Please try again

Hi, I have a lot of Amazon Music stations saved to my Sonos Favorites, which is my to-go place to stream music at home. Eventually, when I choose one of stations I get this error message: “Requested Operation Failed Please try again” and the station won't play. It's completely random, occurs once every week / bi-week / month and affects one or a few more stations each time.There's a workaround for that: I have to remove the station from the Favorites, search for it again and add the station to My Sonos. But it shouldn't be like that, I'm getting tired of that and I believe it should be fixed.I guess Amazon randomly changes the links to some of their stations and then my Sonos Favorites keeps this broken link. If this is the case, could someone from Sonos escalate the issue and have someone ask Amazon Music to stop doing that, please?If internally you have access to my Sonos Favorites, there's one station there currently with this issue. I'll keep it there like that so you can have a lo

3
Corry P
4 minutes ago
D
dpandlContributor I
asked in Ask a question

Roam Speaker WIGs OUT

Has anyone had a Roam Speaker emit a loud and disturbing sound that couldn’t be stopped unless the speaker is powered down?  It sounded like a giant amplified cicada was hovering above me.  Support had me power down and then up again.  It’s again playing as designed.  I’m told if it happens again, they will replace.  It was a very unpleasant experience.

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D
7 months ago
M
Mike00Contributor I
asked in Ask a question

Sonos Port and Turntable

So  I recently upgraded my old connect to a Sonos Port. The port is connected to my receive and passive 5 speaker system for home theater. I however play music through it plus zone 2 are outdoor speakers. I’ve been toying with the idea of a turntable and would prefer to connect it to the existing port. At least until I get a new 5 (gen 1 currently) but I’m not doin that until I see the Optimo. I assume no issues with this but I could just plug the Line in to the port but still use it with the speakers? Not clear if it can run line in turntable (amp obviously included with turntable) and still power the receiver aspect?

2
M
13 hours ago

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