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Ditte
Ditte
started this topic

Tips for common Sonos problems

Running into challenges with your Sonos system?Here you'll find solutions to some of the most common problems. While this is a good place to...
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Kenneth R
Kenneth R
started this topic

How the 'ask a question' forum works

If you have a question and are not sure where to start, ask it here. We'll keep an eye on everything that gets posted here, and once someth...
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463 Topics
Ditte
Ditte
published in Ask a question
Tips for common Sonos problemsself-help

Running into challenges with your Sonos system?Here you'll find solutions to some of the most common problems. While this is a good place to start if you are encountering an issue with your system, you may find that we have not been able to cover your specific issue here. If you find that to be the case, you can Search the community , or start a new topic here. Looking for a quick fix? Try these steps first:  1. Reboot your routerReboot your router by unplugging the power cable for 10 seconds and plugging it back in.2. Reboot your Sonos playersStarting with any Sonos products that are wired to your router with an Ethernet cable, unplug the power for 5 seconds and then plug them back in.3. Quit and reopen the Sonos appForce quit the Sonos app and reopen it. Still no luck? Let’s look at some specific issues... Check the status of the most popular music streaming and voice servicesStreaming music to Sonos requires the streaming service to be operational.Click the link above to find out if

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Ditte
5 years ago
Kenneth R
Kenneth RRetired Sonos Staff
posted in Ask a question
How the 'ask a question' forum works

If you have a question and are not sure where to start, ask it here. We'll keep an eye on everything that gets posted here, and once something has been answered by the community or by us, we'll go ahead and move the topic to the right place, and mark it as answered. To find your topic back, click on your username in the upper right corner and click on "topics", or follow the link in the email we'll send you when you receive replies.

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Kenneth R
9 years ago
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surelyHungryContributor I
asked in Ask a question
Could we get clarification on what ports are used for the source and destination from configure your firewall page?

Hi,I’m trying to setup a network firewall with multiple VLANs. I found the page telling us which ports that we need to open up for sonos to work with a firewall in place. Currently the page only tells us what port and protocol (TCP / UDP) that sonos uses.I would like to know the source and destination for the firewall rules. Could we get more clarification in a format that also tells us the reasoning, source, destination, port, and protocol? Possible example below:Music Services Source: Sonos Device Destination: Internet Port 80 and 443 Protocol: TCP Sonos App Control Source: Client (iOS, Android, Mac, etc...) Destination: Sonos Device Port: xxx Protocol: UDP Casting Music: Source: Sonos Device Destination: Client (iOS, Android, Mac, etc...) Port: 30000-65,535 Protocol: TCP  Reference to the page that lists all the ports that sonos uses:https://support.sonos.com/s/article/688?language=en_US

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2 years ago
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David MangenContributor I
asked in Ask a question
Sonos One (2nd Gen) installation fails

I have been a long time user of Sonos S1 products -- Connect.  After our move SWMBO demanded that wires be eliminated from the new home.  So I purchased a Sonos One Gen 2, knowing that I would either need to downgrade it to work on S1 or I’d have to set up a separate Sonos system. I won’t go into the headaches and failure to connect using S1.  I decided to go with a clean installation with the S2 model in hopes that this would work.  In preparation I (a) unplugged the three Connect devices, (b) removed the S1 controller from the iPhone, (c) logged into my Unifi wifi access points to convert them all to 2.4 ghz signal only, (d) powered down the entire system so that access points, router and modem were all shut down and hopefully clean, (e) downloaded S2 controller and (e) rebooted the entire mess.   S2 controller finds and configures the Sonos One Gen 2, but will not connect to my network with wifi.  Yes, I tried the password several times, including copying it from the password manage

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D
1 year ago
J
JCaveContributor I
asked in Ask a question
Can't access my itunes library

I have submitted diagnostics 288056268I can no longer access my iTunes library or shared music folders currently stored on my Mac. Both my Play 1 speakers and the Mac controller are version 13.4.1 - all have been updated today to see if that was the issue. Firewall is set up correctly and it makes no difference whether the firewall is on or off. I tried to update the shared folder but received a 1002 error message. The mac controller has now been updating the music library for over an hour to no avail. Thanks in advance for your help!

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J
2 years ago
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whomaContributor I
posted in Ask a question
sonos play 5 gen1 clicking noise

Hi there, My Sonos play 5 gen 1 is making a strange clicking noise after a while the power cord is plugged in. I already opened it up and changed the caps in line which I marked on the picture. I also changed the MOSFET m054 which was blown. Unfortunately the clicking sound came back after a while.I would really appreciate any help from this forum.  

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W
2 years ago
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Legend_mauContributor I
asked in Ask a question
Meraki MS250 - Communication between VLANS - Multicast

Hello everyone.I’m desesperate. I have a switch CORE ms250 (support multicast (IGMP and multicast routing).SONOS device is on VLAN 13I have different devices on VLAN 14, for this example I have mi laptop with SONOS app and wired connected on one port of the MS250 on VLAN 14.  I have enable multicast routing on SVI 13 and SVI 14, and setup the RP (I tested many configuration about the RP, sometimes for VLAN 13 or VLAN 14 but doesn’t work).Unfortunely my SONOS app on VLAN 14 doesn’t detect the SONOS device on vlan13 with all features that Meraki recommends.I have call Meraki TAC and I don’t have any answer about this behavior.Is there anybody that can HELP ME to know the correct configuration to enable communication between SONOS and my device from different VLANS? 

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L
2 years ago
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HoobinatorContributor I
asked in Ask a question
Sonos Boost trying to connect to Russian host

OK, so I just installed an Ubiquity Unifi network in my home and am blocking traffic to Russia, China and various other places/apps.  Today I noticed my Sonos Boost was trying to connect to 82.142.168.18 which is in Russia.  Obviously it could not connect but concerned that it is doing this.Anybody know why my boost would need to reach out to Russia??  Not very comfortable with the fact that it is attempting to communicate there.fyi I live in the US which is why I ask.IP lookup came up with this info: _____________________________Decimal:1385080850Hostname:82.142.168.18ASN:3216ISP:PJSC VimpelcomServices:None detectedAssignment:Likely Static IPCountry:Russian FederationState/Region:MoskvaCity:Moscow_____________________________Thank you in advance,Jeff

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H
1 year ago
N
NoilyContributor I
asked in Ask a question
App lässt sich seit dem letzten Update nicht mit dem System verbinden.

Nach dem Update der App will ich mein bestehendes Sonos System mit der App verbinden. Dazu klicke ich auf „Mit einem bestehenden System verbinden“. Daraufhin instruiert mich die App wie folgt: „Sonos benötigt für die Einrichtung Zugriff auf das lokale Netzwerk. Tippe in den iOS-Einstellungen auf Lokales Netzwerk und kehre dann zur Sonos App zurück.“ Das habe ich getan, aber die App reagiert auf den Umstand, dass sie Zugriff zum lokalen Netzwerk hat, nicht. Es gibt bei den weiteren Bemühungen das Sonos System mit der App zu verbinden, keinen Fortschritt.Wenn ich hingegen im Menüpunkt „Systemeinstellungen“ der App „Speaker oder Komponente hinzufügen“ wähle, bekomme ich die Aufforderung „Als Systemeigentümeranmelden - Um diese Einstellungen zu verwalten, melde dich ab und melde dich als Eigentümer dieses Systems wieder an“. Das ist völlig unverständlich, da ich mich niemals mit einer anderen Identität angemeldet hatte, als der, mit der ich bei Sonos registriert bin. Moderator Note - Trans

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3 months ago
M
Muwu11Contributor I
asked in Ask a question
Flying with a Sonos Beam 2

Hi! I am interested in buying a Sonos Beam 2 abroad in Australia, as it has much better pricing than what's available locally where I am based. But of course the challenge will be getting it home on the plane. Ideally would handcarry this in it's packaging, but I think it's a little too long for carryon dimensions both boxed or unboxed. I think it should be able to fit in checked baggage for sure unboxed, but of course that eats up a lot of space. Has anyone actually tried transporting a Sonos Beam via plane before?

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M
1 year ago
satbox
satboxContributor I
asked in Ask a question
Sonos beam is greyed in the Home app

Hi,I have the new Sonos Beam gen 2 and added it in the iOS Home app. Is it normal that the speaker is always greyed out in the Home app? All seems to work properly (airplay, Siri).iOS 15.0.1 / latest Sonos beam firmwareThank you. 

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satbox
2 years ago
F
Fede B.Contributor I
asked in Ask a question
Surround drivers angle in Arc

Does anyone know what’s the firing angle of the drivers that produce the virtual surrounds in the Arc? (the second and the one before the last one). I can’t get them to impact on the rear wall, so I’m suspecting the room might be too big, making them to impact on the side walls. If there’s a chart for this, it would really come in handy.Thanks for any input!

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F
2 years ago
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shaun mottersheadTrending Lyricist I
asked in Ask a question
EQ NOT WORKING

EQ not working since 14.14 update on sonos arc 

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2 years ago
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Sonos CubanosContributor I
asked in Ask a question
First impression of Sonos Ace

I've been using Ace for a few hours now. First impression:Setup was easy Sound excellent, including the bass Wearing comfort great Quality good, but not perfect (one ear cup not cleanly finished, volume control sometimes jams slightly) Battery life - as far as I can tell after a few hours - is good. Switching to the soundbar works easily Noise canceling mode great. Aware mode not, I hear rustling background noise (white noise). Signals when switching noise canceling mode do not sound differently enough, so you don't know which mode you are in when switching Quieter/louder/pause is needed more often than switching the noise canceling mode, so the reverse order of the two right buttons would have been better. Headtracking mode is great. But can be annoying when walking around, so a button to switch it on/off would be helpful. Perhaps an update could make this possible via the noise canceling button? Price is also ok if you take advantage of the 15% upgrade bonus for existing customers Th

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3 months ago
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chuckacContributor II
posted in Ask a question
Solutions: May 15 2024 Bug Report - 80.00.08

Title should be “Solutions?...” -- moderators are welcome to update to a question. The forum didn’t save my post - “Something went wrong.” - so this is the abbreviated version as I’m not typing that all out again.  TruePlay tuning on speakers is mismatched.  I select the stereo pair in the office (Era300) and the living pair triggers for TruePlay tuning.  This is consistent across rooms with the exception of the rooms with Move speakers. Prior to the latest update, this was not an issue having recently moved a speaker and performed the tuning process. I do not use any Home (AppleKit or Google) services, so there isn’t an override happening anywhere.  This morning after the update, the app could not find my speaker system - re-installed the app and restart phone.  It found the system but all setting were cleared out.  The app is not saving setting when closing it (ex. EQ, Audio Height, etc.).  The volume controls in the app are not showing for certain speakers but the speaker is playin

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C
3 months ago
Nando_FL
Nando_FLContributor I
asked in Ask a question
Sonos Ace with ARC and Battery Drain

Hello everyone. Last night I started using my new Sonos Ace connected to the Sonos ARC.  I like the sound and things so far looks like there are working the way it is suppose to work. What I noticed is that when using the regular bluetooth connection to listen to media using my iPhone the battery do last a lot and it get discharge slowly. On the other hand, when is connected to the ARC the battery get drained much faster. I know it is normal, because wifi connection (the one that is being use while connected to the ARC) drain a lot of battery. At night, I watch long hours of TV.  I decided to plug a light (good quality) cable to the ACE to charge it while I am using it with the ARC.  The battery is always full and never drains and again, the sound is very good. Here is the question… Am I, (some way)  actually doing harm to the battery life of the ACE or is it is completely safe to do so. Thank you in advance for your information. Sorry for the typos in the headings/subject.  Was not ab

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Nando_FL
2 months ago
E
edelmaniaContributor I
asked in Ask a question
TV Autoplay for Sonos Arc stopped working since app update

TV autoplay toggle in the new app has completely stopped working. This worked flawlessly until now. I have a Sonos Arc and LG C1 TV. Even when autoplay is off, the TV sound kicks in through the Arc and stops music whenever it detects a TV audio signal. I’ve tried a full hard reboot on Arc and TV several times without any luck. I’ve tried logging in and out of app. I’ve tried turning HDMI-CEC on and off. Any advice other advice would be much appreciated.

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3 months ago
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soundcastContributor I
asked in Ask a question
impossible d'ajouter un titre deezer à une autre playlist existante

bonjour à tous ,je suis nouveau dans le monde sonos, utilisateur deezer depuis 13 ans,j’ai commencé par une sonos roam, histoire de tester avant d’équiper ma maison entière ( 10 one SL )je viens juste d’installer l’appli sonos, je suis surpris que l’on ne puisse pas ajouter un titre Deezer à l’une des mes nombreuses playlist existantes, j’ai seulement la possibilité d’ajouter un titre à “mes coups de cœurs “j’ai fait le meme constat sur Android auto il y a 4 ans, mais la je peux comprendre que c’est peut être pour  des raisons de sécurité routière ..est ce une volonté de sonos pour encourager les utilisateur  à basculer en doublon ces playlist Deezer, Spotify ou Amazon music sur l’environnement sonos ?est ce une politique de Deezer envers sonosen tout cas je trouve ça vraiment inconfortable, on se retrouve avec une playlist “coup de cœur “ qui sert de “fourre-tout” qu’il faut redispatcher dans un deuxième temps dans les différentes playlist Deezer .dans l’attente d’un retour éclairé su

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2 years ago
D
dpandlContributor I
asked in Ask a question
Roam Speaker WIGs OUT

Has anyone had a Roam Speaker emit a loud and disturbing sound that couldn’t be stopped unless the speaker is powered down?  It sounded like a giant amplified cicada was hovering above me.  Support had me power down and then up again.  It’s again playing as designed.  I’m told if it happens again, they will replace.  It was a very unpleasant experience.

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D
2 years ago
K
KiksFRContributor I
asked in Ask a question
Sporting with sonos ace

Hello, I would like to know if the Sonos Ace is sweat resistant. Is it versatile enough to do sports unlike the AirPods Max? Thanks !

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K
3 months ago
A
AfghanRick
posted in Ask a question
Revert Sonos Android app to v16.1

Thankfully you can revert to a previous version of Sonos for AndroidFirst, before you uninstall Sonos from your Android make sure auto updates are disabledUninstall the offending appOn the APK Mirror site:  https://www.apkmirror.com/?post_type=app_release&searchtype=apk&s=sonoschoose a version - I reinstalled v16.1:   https://www.apkmirror.com/apk/sonos-inc/sonos-for-android/sonos-for-android-16-1-release/It immediately found my system including my rooms, services, NAS music library, TV, playlists, stations

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A
2 months ago
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DaniA2283Contributor I
asked in Ask a question
No products found

We have a beam and 2 of the one speakers and just bought a sub. Went to connect the sub and some how now the other products we had set up have disappeared on the app, and then the sub disappeared after it was already connected. I feel like the longer I spend on trying to figure this out, the more I messed it up. I don’t know how to fix this 

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D
3 months ago
D
Dom1867Contributor I
asked in Ask a question
issue connecting to Play:1

Help needed🙏🙏🙏I had not used my speaker for a while so tried to set it up again recently. It is on the S2 software so the new app detects the speaker when starting the set up. I then connect to the local Sonos network and have to wait for a ‘chime’ to connect the speaker, however it never makes a noise. Pressing the play/ pause with the flashing light doesn’t work either🤨. I have tried a factory reset, but the speaker just flashes orange and never turns green. Also tried restarting speaker & router etc. Anyone have any ideas on this or experienced something similar😅 Thanks in advance. 

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D
3 months ago
T
TroyerContributor II
asked in Ask a question
Sirius channel 793

I’ve been listening to channel 793 Court TV on Sirius through Sonos and today it says channel is no longer available.  On their channel lineup it goes from 792 to 794.  I know this is a Sirius issue but their customer service is awful.  Does anyone know what is going on please?  Thank you. 

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2 years ago
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Susanne R.Contributor I
asked in Ask a question
auf Vorgängerversion der Sonos-App zurücksetzen!

seit App-Update reagiert Sonos nur noch sehr verzögert bis gar nicht. Ich möchte dir alte App zurück! Bitte einmal zurücksetzen. Die neue App bringt nur Nachteile und erschwert die Nutzung von Sonos ungemein. Es ist wahnsinnig anstrengend überhaupt einen Titel/Playlist auf den gewünschten Boxen zum Laufen zu bringen. Totaler Fusch. Verstehe nicht, wie ein solch unausgereiftes Produkt an den Markt kommt. Von Update kann hier nicht die Rede sein. Es handelt sich eher um die schlechteste und fehlerbehaftetste  Version der Sonos-App ever. Bitte einfach alles zurück. Und wenn es ein ausgereiftes, erprobtes und anwenderfreundlicheres Produkt gibt wieder neu starten. Ich will die Vorgängerversion zurück! Moderator Note - Translation by Google:Since the app update, Sonos has only responded very slowly or not at all. I want your old app back! Please reset once. The new app only brings disadvantages and makes using Sonos extremely difficult. It's incredibly tiring to even get a title/playlist to

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S
3 months ago
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