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I am a Sonos user for a few years, even it is not officially launched in Hong Kong at that moment, I bought my first SONOS from Amazon US. In the past, the support service was quite good, I can get a...
Has anyone else noticed how bad the customer support has become at SONOS? When I first bought into SONOS years ago, support was fast and well I said then that it was "awesome". Today I have been on h...
What happened to the wonderful tech support Sonos USED to have? Third time I've tried to speak with someone with a hold time over 1.5 HOURS!
My Sonos account says it can’t find any speakers registered to my account. It has locked up my controller on my iPhone and iPad. I only have amps, with hard wired non Sonos speakers. I was using th...
Hi, I’m finding a problem with my Sonos system (2 play 1’s, a sub and a play bar, 1connect) dropping the connection to both Mixcloud & Spotify. Sonos bridge plugged directly to back of Router. When tr...
Not an ideal place to ask, but I’m not signing up to another forum to just ask this... Currently I have a couple of Play 1’s setup in the kitchen with an Echo Dot. Obviously, at the moment I have to...
I just bought a Beam and a Play 1 and I was told I could synch them but when I try to set it up it says I need another Play 1 to set up surround. I just want to pair the Beam with the one Play 1, is...
My Sonos Playbar and Sub is connected to my TV. My Mac-Mini is also connected to my TV. Can I play media such as stored movies, itunes, and general media through the Sonos. My Sonos has replaced my am...
I have advanced multiple sclerosis and depend on a wheelchair to get around. When I bought several pieces of Sonos kit a few years ago, they freed me from having to put on records or cds and gave me f...
I received this e-mail this morning from Sonos. Whilst I understand why they are doing I should like to point out that my Father passed away in the recent past so this sort of mawkish mail isn't some...
Ryan sent me a message yesterday clarifying that some recent moderation I had complained about was an aggressive automatic filter at work, and not a moderator action. As I have written to him, I am p...
Everywhere I read, it says that when placed in horizontal orientation, the inside tweeters are disabled to maintain stereo separation. My two stereo paired play 5s disable the outside and keep playin...
Hi, any help gratefully received. I recently factory reset my 2 Sonos Ones due to problems with the Alexa functionality. Have just set them back up again, but the app is now telling me that it can’t f...
Hi, I have a quick question before going out and buying stuff. I have one Sonos Connect and one Sonos Amp. My setup is the following: TV is connected via line-in on Sonos Connect where line out is...
Hi, How come that Submit a ticket / Ask a Question = https://sonos.custhelp.com/app/ask is not added/listet as a point on the frontpage of https://sonos.custhelp.com/ and on the frontpage of http://ww...
How do I remove the "Not Available" message when using my Samsung remote to volume up / down on a Samsung TV connected to a Beam?
Is there any reason to get the Sonos One over the Play:1 if you have the Beam which already comes with Alexa?
When are sonos going to bring an update for the Beam soundbar? Sinc issue needs sorting as does dolby digital output.
Hi! I just recently bought the Beam (and I love it!), and paired it with my 2 Play 1's. It works great and theres alot more sound from the rear speakers than i expected..! However, when we're just l...
Updated to 9.2 but now the "manage" options are greyed out. I can't find any of my imported playlists. I am running a iMac OS X 10.10.5. I can't find any related resolutions so looking for help. Submi...
I am a musicholic, have been since forever. I have a long history with music & audio & audio systems. SONOS has been one of my favorite purchases for some time until today... "screen lock controls"...
I use Sonos for virtually all my music playback - including local radio stations which I bring in through Tune-In and it works incredibly well except when streaming my library from my NAS which is har...
The 3rd party "Intercom for Sonos" App appears to no longer work. Has Sonos disabled this/plans to do it's own soon?
Video on Amazon Prime via Apple TV keeps freezing when I use Sonos Beam. While the video freezes, the audio continues to play (using an optical audio cable). If I unhook Sonos and play through speak...
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