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Kenneth R
Kenneth R
started this topic

How the 'ask a question' forum works

If you have a question and are not sure where to start, ask it here. We'll keep an eye on everything that gets posted here, and once someth...
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1150 Topics

Kenneth R Sonos Staff

How the 'ask a question' forum works

If you have a question and are not sure where to start, ask it here. We'll keep an eye on everything that gets posted here, and once something has been answered by the community or by us, we'll go ahead and move the topic to the right place, and mark it as answered. To find your topic back, click...

13526 0
4 years ago
C
Cornish1970 Contributor I

Connect BBC Sounds

I have a pair of Play 1 speakers and we are an Apple household. How do I connect and play the new BBC Sounds App?

8429 10
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6 months ago
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Passthedutchy Contributor III

Multiple speakers with Sonos Amp

Hopefully a simple novice question but one I can't see an answer to. The new Sonos Amp allows 2 stereo sets of speakers to be connected to it, so 4 speakers in total. Will this result in lower volume or inferior quality than with just one pair?

4602 16
6 months ago
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Gambo Contributor III

How to reset the new amp
Answered

Hi, Has anybody tried to reset the new amp? I’ve had to take it out of a restraunt and set it up in the owners house under a new login and music details etc. Any help would be appreciated. Thanks

4565 1
J
6 months ago
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Dbigdog Contributor III

Deleting a Room
Question

For the love of everything that is Holy, is there a simple way to delete a room on the Sono unforgiving app? It is unreal that feature is not readily available.

4225 4
5 months ago
I
imtnbike Contributor I

Simple question - connect Apple TV to Sonos Play 1
Answered

Is it possible to connect Sonos Play 1 to be the sound for an Apple TV4

4096 3
I
10 months ago
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Bart van Leeuwen Contributor I

Can sonos handle hi-res flac from tidal or should you disable it?
Answered

As you probably know, Tidal in its more fancy subscription streams not only CD quality FLAC but also a limited set of hi-res FLAC audio files. Given the fact that Sonos speakers can only handle the lossless CD quality files, and do that beautifully (I'm not complaining), what happens when you stream...

3942 2
B
10 months ago
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Denboj Contributor I

Speakers won’t re register to Sonos account after factory reset

Hi, any help gratefully received. I recently factory reset my 2 Sonos Ones due to problems with the Alexa functionality. Have just set them back up again, but the app is now telling me that it can’t find any speakers registered to my Sonos account. When I attempt to register them, after a long whi...

3759 31
1 month ago
S
slong8810 Contributor I

Music playing but no sound

My Sonos Controller app says that the music is playing but there is no music coming out of the speakers? What should I do? 644535398

3438 11
J
16 days ago
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bayman Contributor III

Sonos One vs Sonos Play:1

Is there any reason to get the Sonos One over the Play:1 if you have the Beam which already comes with Alexa?

3355 6
11 months ago
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cmscott777 Contributor I

No TV sound
Answered

My tv was working and randomly in the middle of the day, the sound quite working. Called Sonos support and they wanted me to change my optical cable. I changed it and still no sound from the tv. Checked all the settings not sure what else to do. Music does play on the sound bar just no tv coming thr...

3320 7
2 months ago
L
Lewy88 Contributor I

Sonos Amp True 5.1?
Answered

Can the new Sonos Amp be used in conjunction with a sonos playbar to create a true 5.1 surround setup?

3307 7
R
6 months ago
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ninjaguy Avid Contributor III

Using Sonos One as computer speakers
Answered

How do I use the Sonos One speakers to play audio from my PC or Macbook when I watch something on Youtube or play a game?

3036 3
10 months ago
J
joeandkirsty Contributor I

Google wifi added to our broadband and Sonos wont connect....any ideas?
Answered

We have added google wifi to our broadband and the Sonos just wont connect. Keeps saying its now created its own wifi 'SONOS' and to find it but its not visible. Also tried connecting it via the Sonos hub but that is missing too. Been trying for 3 weeks and everything I try isn't working. We have a...

2679 15
5 months ago
K
KFS Contributor I

Intercom for Sonos

The 3rd party "Intercom for Sonos" App appears to no longer work. Has Sonos disabled this/plans to do it's own soon?

2428 15
7 months ago
T
TyJ Contributor I

Removing room in app

For some reason I have 2 rooms showing in the Room Settings. How do I delete one within the app? When we have to reconnect our :one units because they get disconnected in the app, it's creating a new room.

2344 51
M
5 months ago
D
DH44141 Contributor I

WiFi vs. BOOST vs. Ethernet

What is the difference in how my SONOS devices connect (or how they can connect when I add devices)? I have a Playbar in my main room, a Play:One in my office, Beam in the Master, and a Connect:Amp in the basement for my kitchen ceiling speakers... All are connected via Ethernet to my network beca...

2150 7
10 months ago
M
MichF Trending Lyricist I

Connecting Mac-Mini to Sonos to play media from the Mac
Answered

My Sonos Playbar and Sub is connected to my TV. My Mac-Mini is also connected to my TV. Can I play media such as stored movies, itunes, and general media through the Sonos. My Sonos has replaced my amp and speakers that were connected to the Mac-Mini to allow this.i.

1883 26
10 months ago
H
Hulmay Contributor I

Hue lights with default Sonos play 1
Answered

Hi everyone, so basically my question is whether there are any hue lights that can sync up with the standard sonos play 1 speaker. I've heard that Phillips hue lights don't have any built in functionality with sonos but there are third party programs that can allow you to do this? I'm running with w...

1742 4
9 months ago
M
MrsB Contributor I

Play music through a BEAM
Answered

I have a new beam and it is all connected through my TV and Alexa is working, but how do I get music to play through it, either from my existing iTunes or asking Alexa directly>

1720 1
1 year ago
E
eibl Contributor I

solid red light

Hi there, I have the SONOS 5 gen1 with a solid red light after the latest update, any recommendation or help? factory reset or resetting controller did not help.

1718 6
8 months ago
B
base Contributor I

Sonos One AU version use in UK

Hi, I’m about to order a couple of sonos one’s from TobyDeals UK, however they are selling the “AU version”, which I assume is Australian, my question is simply do these work fine and just the same in the UK? Or are there differences or possible problems I should be aware of? Thanks

1493 9
5 months ago
D
dingo007 Contributor I

Adding speakers to existing room
Answered

Need some help. I have a Beam, 2 play ones and 2 Ones that I want to add all to the one room connected to my TV. I have added the Beam to the room "Living Room", but then when I go to add the Play ones and the ones, the "Living Room" is not an option to add these 2 and I have to add them to a new...

1486 4
D
5 months ago
A
AlexGu Contributor I

Sonos controller update failing to install

Hey! The Sonos controller won't allow me to pass an update screen but when I try to run the update it says "An exception occured during a WebClient request." I reset the controller but it didn't help and can't find another avenue through which to download the Sonos controller installer. What should...

1433 6
5 months ago
P
PaulJones Contributor I

I used to love my Sonos - Privacy complaint

I have advanced multiple sclerosis and depend on a wheelchair to get around. When I bought several pieces of Sonos kit a few years ago, they freed me from having to put on records or cds and gave me freedom to listen to all my music in exquisite quality with a few taps on my phone without getting up...

1317 14
2 months ago

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