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  • 58 Replies
Ditte
Ditte
started this topic

Tips for common Sonos problems

Running into challenges with your Sonos system?Here you'll find solutions to some of the most common problems. While this is a good place to...
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Kenneth R
Kenneth R
started this topic

How the 'ask a question' forum works

If you have a question and are not sure where to start, ask it here. We'll keep an eye on everything that gets posted here, and once someth...
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434 Topics

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GDawgelleContributor I
asked in Ask a question

pandora stops playing after one song

Hi All,I pay and subscribe to Pandora music and have for years . But just this week when I have asked Alexa to play something on Pandora through Sonos, it only plays one song and then can’t move on to the next. Any station I choose stops playing. This has been happening whether I choose a Pandora station like Yoga Radio or a specific one like Phil Collins Radio. Anyone else have this problem? Sonos is making Pandora useless to me unless this is fixed. Thanks. 

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G
5 minutes ago
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RadugswasatchContributor I
asked in Ask a question

subwoofer

I have a subwoofer which is recently starting to rattle periodically. Can’t figure out if it is a specific frequency, but tends to go away if I hold the inside.  I’ve confirmed that there are no legos inside!

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R
48 minutes ago
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SVFContributor I
asked in Ask a question

new port wont play with existing system

Have installed a Port to link an old B&O to my existing system. I have all right connections, it shows up on my system and will play on its own but will not link. just says “unable to connect. Try again later” this is the latest in a string of issues since the new app “upgrade”🙄Very frustrated. Again

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S
2 hours ago
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tidepoolerTrending Lyricist I
asked in Ask a question

Sonos iOS app preventing muting of main iphone volume

If the Sonos app is open then the main volume of the iphone itself won’t mute.  Force quitting the Sonos app makes the phone volume mute work correctly again. It seems that when the Sonos app is open it’s running almost constantly in the background, eating up the phone battery and getting in the way of the phone volume control, but what’s it doing? I have all the permissions settings for the Sonos app off except local network access - no Bluetooth, background app refresh, location, notifications, microphone, Siri, nothing. The app and speakers are all up to date.  Are there any other settings I should look at if the problem could be my phone? If it’s another new app glitch I’ll just keep force quitting it every time I open it and keep waiting for Sonos to fix it like the other ongoing app things.

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T
4 hours ago
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poprockTrending Lyricist I
asked in Ask a question

Still can’t add music library (external drive connected to a Mac - error 913)

After the recent update, my Sonos app on my Mac, and my iPhone, has lost my music library.So I followed these instructions:https://support.sonos.com/en-gb/article/share-your-macos-music-folder-with-sonosAnd these:https://support.sonos.com/en-us/article/add-your-music-library-to-sonosAnd none of it works.The Mac Sonos app gives me ‘error 913’ after I browse to my music folder.If I try on the iOS app instead, that gives me ‘Access is denied’.I’ve set all the file sharing correctly, I’ve set permissions on the folder and drive, I’ve confirmed that it’s set to SMB sharing. I’ve even turned on guest sharing, just in case.Nothing.I changed some folder names along the path, removing spaces. Now I get a different error on the Mac app: (1001). This is getting incredibly frustrating. Can anyone help? 

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P
7 hours ago
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Martin HoegeeTrending Lyricist I
asked in Ask a question

sonos 8.05.04 - why is my Music Library not showing

My Music Library (share on a quite new QNAP nas) does not show under My Sources. It shows my TV which is * useless. Removing the share and adding back does not help and yes, my nas is not using SMB1. I also have a very old iPad with old SONOS app, so at least I can play music. When playing it is shown in the new app as well. Anyone a suggestion? Much appreciated!*Moderator Note: Modified in accordance with the Community Code of Conduct.*

5
D
9 hours ago
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Ph1ppoContributor I
asked in Ask a question

Sonos Arc input delay

I experience a significant delay when playing music on my Sonos ARC from my iPhone (13 Pro Max, latest iOS). It can take up to 3-5 seconds for changing track. The only solution I have found so far is unplugging the soundbar for a few moments and then put it back on. I am listening from Spotify directly Airplaying to the soundbar but same can be experienced using the Sonos app. This is happening since after the first maybe month from purchase so in the last 6 months or so. What can I do to make it work without this delay besides unplugging the cable? Also I am not sure if Trueplay settings are saved after such reset. 

1
Airgetlam
11 hours ago
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Razor BoyContributor I
asked in Ask a question

No audio output from sonos one

I have factory reset my Sonos One to connect it to a new WiFi network. I have connected it to the new WiFi network, added Amazon music and Global player. I have also added Alexa voice assistant. When I ask Alexa to play Amazon music or a Global player radio station, Alexa says it’s going to play but no audio plays. Can someone advise what to do?

7
jgatie
11 hours ago
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virgius123Contributor I
asked in Ask a question

how to play lithuanian music

hi,is anyone know how to play Lithuanian radio on sonos 1,which service to use?before i was using TUNE IN,after update sonos app,lithuanian music gone,german radios gone?!…..or is it possible to play on sonos2?

1
Corry P
12 hours ago
F
FergusonContributor I
asked in Ask a question

lI have lost all products??

Lost all products. Tried factory resets uninstaled the app. What a waste. It used to work great until I changed rooms which I have done previously with no problems.

5
controlav
12 hours ago
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Gustavo VillagranContributor I
posted in Ask a question

conectar era 100

Hola, ¿puedo conectar 2 era 100 a mi amplificador análogo  Yamaha 5.1 ? Agradezco respuesta. 

4
G
15 hours ago
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darkwiat66Contributor I
asked in Ask a question

aplikacja nie widzi

Moja aplikacja nie widzi głośników Sonos one,sub mini i move2  Moderator Note - Translation by Google: My app doesn't see Sonos one, sub mini and move2 speakers

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D
15 hours ago
K
Kevin 22Contributor I
asked in Ask a question

Apple Sonoma 14.5?

Can I add my music library using Sonoma 14.5?

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K
15 hours ago
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gmbardmanEnthusiast I
asked in Ask a question

Latest Update80155014

Sonos- What have y’all done?  I just did the update a few minutes ago and now my library will not play.  It continues to say Unable to browse music.  This is absolute nonsense.  And, to boot, my speakers keep ungrouping now.It is now mid July and I have seen no improvements- I did see crossfade has been added to the app but you still can’t do anything with music queues.  The app is extremely slow after this last update.Do you just not care about your customer base?  I have ten SONOS speakers and now I am back to square one with streaming music from Amazon, etc.  UNACCEPTABLE.

13
N
16 hours ago
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CanchContributor I
asked in Ask a question

Second sub3 transferring between arc and amp

I currently have a TV setup with one arc and one sub gen3.  I also have a Sonos amp connected to 2 outdoor Sonos speakers.  I would like to purchase a second gen3 amp and connect to the arc.  Occasionally removing from arc and connecting to amp to have a woofer outdoors with the two outdoor speakers.  Can this be toggled quickly or does the migration from arc to amp take a long time?

1
Airgetlam
22 hours ago
Z
Ziggy17Contributor I
asked in Ask a question

cant connect in a new location

We have moved. My new location has a new wifi obviously and the my play bar and play 3 don’t see me or the network. What should I do…?

1
Airgetlam
22 hours ago
K
Kdotlover911Contributor I
asked in Ask a question

extremely slow sonos app

Hi I’ve been using a Sonos Roam 2 for a few months now with the Sonos app and when I try to shuffle my playlist through Apple Music on the Sonos it takes around 10-20 seconds to even start the song. I have good internet so I really don’t know what the problem is and would would appreciate any input. thanks

1
Airgetlam
1 day ago
M
MikeyGBContributor I
asked in Ask a question

Sonos App Super Slow Annoying

Hello, The Sonos app is crap, super slow unresponsive and it ruined how I enjoy music. Anyone has same issues? CheersMike

2
Ken_Griffiths
1 day ago
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NatronicsContributor I
asked in Ask a question

Night Mode

When will night mode button on the app be back?

1
Ken_Griffiths
1 day ago
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BarabravaContributor I
asked in Ask a question

how do I delete a former wakeup call, set by mistake in my bedroom loudspeaker? Sonos one.

During the confusing time when Sonos upgraded the system, I succeeded by mistake to set the system to wake me up 07:30. How do I delete this?

2
B
1 day ago
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gsupranoContributor I
asked in Ask a question

Music Library and Sonos App

I am appalled at the lack of quality and ease of use with the updated Sonos App.  The U/I is awful.  Definitely a step back.  Cannot add my music library on my MAC.  Why did you change an app that was working fine.  Was this ever tested?  Did you do any Beta testing.  This is the worst implementation of any software updates I have ever used.  Your Quality Assurance department should be ashamed of themselves for releasing this garbage.

3
jgatie
1 day ago
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David Wilkinson CanadaAvid Contributor I
asked in Ask a question

New App on Android will not let me reauthorize my SiriusXM account. I can access it on the old S2 App successfully.

I am unable to successfully re-authorize my SiriusXM account using the new App on Android. After entering my credentials into the SirusXM login page and getting a success message, I then get a message from the Sonos App that it is unable to log in to SiriusXM. When I use my Old iPad with the S2 App, I have full access to my SiriusXM music service and I am not prompted to re-authorize the account

1
D
2 days ago
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EhschwaContributor I
asked in Ask a question

Digital Keys needed to overide AirPlay

I have to insert an 8 digit code to override the airplay error from my iPhone.  I have found multiple different subjects like serial number, Pin, model.  None of them are 8 digits. Some are longer and some are shorter.  I assume there is a trick to complete this task.  I have no idea as to which one of the subjects I need to use and how do I arrange 8 digits?  For instance, my PIN number is 7 digits with dashes in between some of the numbers.  There has got to be a reasonable answer.  It took me 3 hours to find all these numbers.  I hope one of them is usable with some modifications?

6
Belly M
2 days ago
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LaserjockContributor I
asked in Ask a question

sonos amps and ceiling speakers…voices seem to lower volume over time

I have two Sonos Amps, each running two ceiling speakers (front and back). In our family room for our TV watching.  Things were working fine but in the last several days suddenly the voices will fade to very low and the surround volume takes over.It will sometimes recover if I turn the TV off and on but when I change channels it seems to trigger the effect.  Just seems odd and still learning how the app actually works.  Not sure what gas changed.

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L
3 days ago
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joe piecuchContributor I
asked in Ask a question

access to music library denied

I had a previous problem with this and some renaming and file sharing settings took care of it. It has popped up again and the previous suggestions don’t seem to be appropriate.  Any ideas? Hold time on the support line is 60+ minutes.

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J
4 days ago
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