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  • 490 Topics
  • 138 Replies
Ditte
Ditte
started this topic

Tips for common Sonos problems

Running into challenges with your Sonos system?Here you'll find solutions to some of the most common problems. While this is a good place to...
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Kenneth R
Kenneth R
started this topic

How the 'ask a question' forum works

If you have a question and are not sure where to start, ask it here. We'll keep an eye on everything that gets posted here, and once someth...
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490 Topics
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NiyolHuayraContributor I
asked in Ask a question
Apple music, add "create station"

It would be nice to have the “create station” for Apple music built into the Sonos APP. 

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N
4 days ago
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Davey270Contributor I
asked in Ask a question
Sonos app

Hello, I have invested several thousands of pounds in Sonos products over the years as the search facility for my NAS music storage was the key selling point. I understand that you needed to upgrade the Sonos app to make it future proof but can you not at least bring back the old version whilst you sort out the failures with the new version. I would love to be able to search for songs / folders on my NAS box by Artist or Band but always get a nil return meaning I have to scroll through all the music to get to the music I want.Thanks

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D
4 days ago
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FabSoundsContributor I
asked in Ask a question
Optical Port

Hey guys, im not much of an audio guy, but my friend recommended me the sonos ray and after looking at it, i would love it. Problem being my monitor doesnt have an optical port, what can i do to solve this problem? Thanks

4
F
4 days ago
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DDD-BlockContributor I
asked in Ask a question
Sonos App on Windows 10 Not Playing Correct Songs

I’m trying to play “Fooled Around and Fell In Love” from Guardians of the Galaxy Vol 1 soundtrack. The app just keeps skipping to “I Want You Back”. The album won’t play in order either. I’ve tried removing the NAS location and adding it back again. Same exact problem. Why did SONOS make such huge changes? Everything about their system has turned to crap except the sound for watching movies; which is still slow to respond. For years everything was working great then someone had the great idea of this 2.0 forced upgrade! I can’t enjoy my music library on the system I paid a shit ton of money on!I’ve been running this library off my NAS for the past 4 years before it started having problems with the “amazing” new application updates.

4
MoPac
5 days ago
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fullerscopesEnthusiast I
asked in Ask a question
Two apps on different devices

I am still running S2 V16.1 and using a Samsung tablet. I'm selling a Play 5 that is not on my system and I want to make sure it is working before I move it on.If I add it to my system will I be forced to update? And, if so, can I download the new app to my phone and leave the old app running on my tablet.

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F
5 days ago
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molieerContributor I
asked in Ask a question
Sonos Beam Gen 2 and Apple TV 4K Dolby Atmos Problems

Hi There, when I am playing music/watching movies on the Sonos App it shows that The Sound is PCM and I cannot seem to change it to Dolby Atmos. I have the following:Samsung TV (TU7000 55 TV):eARC Active Auto Dolby Atmos OnApple TV 4K:Audio Output - Auto, Dolby Atmos OnAny idea what to do? Thanks!

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M
6 days ago
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rmijatovicContributor II
asked in Ask a question
Plex connection sporadic

Hi,I'm having real usability issues with Plex. I've tried removing and reauthorizing the account etc multiple times. My use case is that I have multiple Plex sources but can't interchange them. so is keeps defaulting to the my childrens source which is smaller (not sure if that's contributing).  I get the “something went wrong” error when I try to changing it to my main source after 10 or so seconds of thinking about it. Workaround is for me to access music that's hosted in my main source  via the playlists option or using search which is hit and miss - often seems to drop Plex from the list of services to search. Strangely I can access an album via this method but not the whole artist - again not sure if it's a content thing. I've loaded the following diagnostic.**Moderator Note: Diagnostic number removed for privacy*

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R
7 days ago
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DchamannContributor I
asked in Ask a question
Alarms

2 things:1. When alarm sounds in morning, My phone screen used to come on with option to turn it off or snooze. Since the May update, it doesn't do this anymore. Is this coming back sometime??2. Alarm music selection used to allow to search our music subscriptions (e.g. YouTube music) and choose music to play... Now it only gives options for sonos radio or sonos favourites... Why?? 

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D
7 days ago
A
AGDJRContributor I
asked in Ask a question
mounting Ray to portable TV stand

what size are the 2 short attachment screws used (in the back) to attach Ray.  I have bracket to attach Ray to portable TV stand.

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A
7 days ago
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ernmalleyTrending Lyricist I
asked in Ask a question
Roam plus Era 100 - Spotify stream - songs skipping after 30 seconds or so

I have had a Roam for the last couple of years and it has mostly worked well.  I do not like the new app, but I like the Sonos ecosystem and decided to expand the system with an Era 100.  I thought I would be ok as I suspected that the app issues were related to large/complicated Sonos setups and that progress was being made on system stability.But I am now having issues where songs from a Spotify stream just skip after playing for 30 seconds or so.  It is an intermittent problem, but I just had 5 songs in a row skip.  I mostly use the speakers as a group - both playing.Is this worth taking up with Sonos support given the intermittent nature of the issue?  Do you know if Sonos keeps an internal log of song skips and the reasons behind them?Feeling deflated about my new purchase.

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Airgetlam
7 days ago
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jtoyntonContributor II
asked in Ask a question
Sonos App Keeps Forgetting Music Library

As the subject says, most of the time the music library option is missing from my iPhone (and more recently SonoPhone) app, and when I try my Mac Sonos (v16.2) ) app, I can see that it’s forgotten/removed my NAS settings. \\SONOSSERVER\MUSICThis is based on a Synology NAS DS720+ running DSM 7.2.1-69057 Update 5 Any ideas why this has started happening more and more in recent months? Many thanks in advance Jonathan

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Airgetlam
7 days ago
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mnemonicaContributor I
asked in Ask a question
Sonos Move Bluetooth Connection Issues

We often use our move as a bluetooth speaker.When we want to pair it, it is often not detected by the device we want to pair it with.If it is on, it randomly wants to connect/ pair, and if something else is playing on another bluetooth speaker, it switches to the move without us wanting to.What is the issue here? What can I do to fix the issue?Thanks a lot!

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C
7 days ago
C
ChrisbriannContributor I
posted in Ask a question
when will sonos be fixed

When will sonos be fixed 

3
Airgetlam
8 days ago
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NOT63Contributor I
asked in Ask a question
puiguin radio a non stop music station

Hi, I had to reinstall Sonos because of a new modem, but now I can’t find the Dutch radio station Puiguin radio anymore. I can see other channels of Puiguin, but not the Puiguin radio one.  Can someone help me?

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N
9 days ago
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puupiipaaaContributor I
asked in Ask a question
deutschlandfunk

Why ‘Deutschlandfunk’ does NOT work anymore?Hi Sonos team. Hi Sonos community - I try to stream the radio channel ‘ Deutschlandfunk’. It was always available through the Sonos radio service. But lately I only can connect to Deutschlandfunk Nova or Deutschlandfunk Kultur (Green annd orange label) unfortunately not Deutschlandfunk (the blue label) anymore. Can you/ anybody help me please on this topic? Can you fix it, Sonos? 

3
Airgetlam
10 days ago
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Jack the ripperContributor I
posted in Ask a question
play5

I have a play 5 after I installed the latest app it tells me to downgrade to Sonos 1 but it doesn't recognise the speaker

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J
10 days ago
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RedJyveContributor I
asked in Ask a question
Using Connect Line-In to play to Arc

I am struggling to play vinyl from my turntable to my Arc. The current setup that I have is I connect my turntable to the RCA IN on the Connect, then I set the Arc input to be the Line-In that shows up in the app. For some reason no sound comes out of the Arc. Here are a few things I’ve tried:- I tried playing music from apple music in the app to the Arc, this worked- I tried connecting the LINE OUT of the Connect to speakers and play from the Line-In, this worked I’m not sure what is going wrong. Any help would be greatly appreciated.

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R
10 days ago
K
kwjohn1969Contributor II
asked in Ask a question
Shuffle Mode not Persistent

Hello,Has anyone figured out how to keep Shuffle mode turned on when replacing the queue with a different playlist?  Every time I use the replace queue feature to listen to a different playlist, the Shuffle mode turns off.  I would prefer if this would be persistent so that I don’t have to constantly turn it back on when I want to listen to a different playlist.Please let me know.

0
K
11 days ago
G
grsoccerContributor I
asked in Ask a question
sonos on hardwire

does anyone know what the hardwire connection is called on the sonos 1? i have a first gen if that makes any difference. Thanks in advance for your help.

9
Airgetlam
12 days ago
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JWHHContributor I
asked in Ask a question
Trueplay

 I have Sonos Arc, the mini sub, and 2 Era 300s in a surround system. They are connected, sound great, however Trueplay no longer seems accessible. Do I have to disconnect and start over? Thanks

8
J
12 days ago
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TonyxxxContributor I
asked in Ask a question
Sonos Amp 👌

Love the Amp hooked up to my Paradigm towers and TV in 5.1 Also using Tidal music awesome sound with the MQA👌👌

13
T
13 days ago
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ChuckDiesel411Contributor I
posted in Ask a question
app update issues

Hate the update and so do all of my customers. Been a strong supporter of SONOS and push their product but the update is horrible. Customers hate how difficult it is to use. It’s also glitchy and isn’t as fluid as it use to be. It never knows what product it’s connected to and changes on its own. Not to mention the update also seems to have created an issue with devices AirPlaying to them. This was a step backwards. Needs to be resolved ASAP. Trying to watch football now and the audio keeps cutting out while apple tv is air playing to play 5. Never an issue before update. FIX IT!!!

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C
13 days ago
D
Del TortoContributor I
asked in Ask a question
Sonos App

Why can’t you control Sonos from more than control?

6
Airgetlam
13 days ago
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LittlenewtContributor I
asked in Ask a question
alarm problems

I have multiple alarms set to play music on my Sonos Move. All function as programmed but one. When the time for the alarm happens, the chimes play instead of the music. I have tried different music, changing the time by a minute, deleting the alarm and re entering an alarm; but it always plays the chimes instead of the music. Only for the 9:00 am alarm! I have the latest App upgrade. Any ideas?

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L
13 days ago
E
emmatfContributor I
asked in Ask a question
Why can't I write to my NAS despite having enough storage?

I am unable to put data on my NAS device, but still there are many spaces...

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E
13 days ago
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