Best answer by Ryan S
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Disable Sonos One Alexa from playing a sound when I say "Alexa"
Userlevel 4
I just set up a Sonos One with Alexa and the sound is noticeably better than the Amazon Echo. On the Sonos One though, each and every time I call "Alexa" it plays some kind of acknowledgement tone. When I call my Echo or Dot, thankfully there is no such tone. Is there anyway to disable it?
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Userlevel 4
Please also voice your concerns to Amazon. They have a deserved reputation for acting on customer feedback and I can speak from experience (I used to work there, although not in the Alexa/Echo teams) that Amazon's product managers & engineers care more about customer feedback than any other input.
Use the feedback form in the Alexa app/web interface, let them know that you dislike the sound, and what you'd prefer instead (e.g. option to disable, or to choose a less "error condition" sound). For maximum impact be clear and constructive. You don't have to be brief, but it helps not to obscure your point with waffle.
Bear in mind they may already have a change planned, or at least in their roadmap, but not everything gets to the front of the queue. Volume of feedback is a major way to get a change prioritised.
Use the feedback form in the Alexa app/web interface, let them know that you dislike the sound, and what you'd prefer instead (e.g. option to disable, or to choose a less "error condition" sound). For maximum impact be clear and constructive. You don't have to be brief, but it helps not to obscure your point with waffle.
Bear in mind they may already have a change planned, or at least in their roadmap, but not everything gets to the front of the queue. Volume of feedback is a major way to get a change prioritised.
This is extremely disappointing. I’ve had the device for 2 hours, and I hate this feature. How can this many people have the same issue for 6 months and it not be resolved?
This really should be fixed as a priority. Amazon has added brief AND whisper mode to all of their devices.
Bing-bong, bing-bong! Who's the sound we hate to hear? Bing-bong, bing-bong! My Sonos One was cool until... BING-BONG, BING-BONG!
Poor little One - you will never be free of this, will you? I know, I know, big Amazon makes you do it. It's OK. I feel sorry for you, but I will likely return you. Your audible burps are destroying the peaceful soundscape you were bought to provide.
Poor little One - you will never be free of this, will you? I know, I know, big Amazon makes you do it. It's OK. I feel sorry for you, but I will likely return you. Your audible burps are destroying the peaceful soundscape you were bought to provide.
Fix this. Just fix it. Hundreds of messages asking for it, 5 minutes of a programmers time to fix.
STOP THE ALEXA BONG
#sonos #sonosone #stopthebong
STOP THE ALEXA BONG
#sonos #sonosone #stopthebong
It's been over a year. It ain't getting fixed.
Mainly as Sonos don't think there is anything wrong, and I guess if Amazon are involved the more things that push users back to their own devices the better.
Once Amazon actually get a decent sounding device out there....well, it's going to be interesting.
Mainly as Sonos don't think there is anything wrong, and I guess if Amazon are involved the more things that push users back to their own devices the better.
Once Amazon actually get a decent sounding device out there....well, it's going to be interesting.
I was looking at Soundbars and had decided on the Sonos Beam because whilst it met my sound requirements it also had Alexa integration and meant that I could move my Sonos Play 1 and Alexa Dot to another room. Final research made me find this topic and I now no longer want the Beam. What a shame to spoil a great product in this way.
I've only lived with the Sonos One for a little over a week, but - obvious as it may seem - the annoyance of this sound grows with our use of Alexa. We primarily listened to music at first; not that big of a deal. But then we started using it more to control lights and even play games. With those use cases (frequently with my kids), it's a dramatic rise of that intrusive sound, and becomes much more invasive. We just added a Dot in another room and wow - it honestly relaxes me to not hear it anymore! My challenge (likely shared by others here): Start using Alexa with Play:1 speakers only to find out many interactions with the Echo would not route to the Sonos (e.g. flash briefing, weather). So we purchased two Play One speakers to fix that problem, but which added this new one. My hope of an update to remove/change that sound are keeping me holding onto these speakers for now, at least until the return period ends. But based on a year of requests and nothing but "Amazon makes us do it", that hope is almost zero. I'm guessing the only solution is a redesigned speaker with an "Amazon approved" visual indication. Sad (and ironic) predicament for what is otherwise a beautiful sounding piece of technology.
Folks, got a definitive answer to the question concerning if they can do ANYTHING about the tone.
NO
Disappointed. Being a programmer, especially so.
NO
Disappointed. Being a programmer, especially so.
HelpMe2,
The response you have shown from Ryan S. is not entirely correct, as whilst Sonos does not have the Amazon (blue) ring light, it does light-up/brighten the Status LED light on both the Sonos One and Beam Speakers. So I see that as an adequate replacement for the Echo device circular light. I’m sure, if Sonos wanted to, they could switch off, or perhaps change, this tone. It is most certainly annoying to a lot of people and I include myself on that list.
At the very least it would be nice to change the Sonos device to 'brief mode' (as available through the Alexa App) so that the Sonos Alexa sounds and responses fall in line with the echo responses.
This Sonos Alexa 'notification tone' strikes me as though it is an 'error-tone' and some family and visitors to my home have commented on it.
It does initially cause visitors to pause their own voice instructions, thinking there was some kind of error, as their own Alexa devices don’t bleep at them in this way.
I live in hope that Sonos will fix this issue.
The response you have shown from Ryan S. is not entirely correct, as whilst Sonos does not have the Amazon (blue) ring light, it does light-up/brighten the Status LED light on both the Sonos One and Beam Speakers. So I see that as an adequate replacement for the Echo device circular light. I’m sure, if Sonos wanted to, they could switch off, or perhaps change, this tone. It is most certainly annoying to a lot of people and I include myself on that list.
At the very least it would be nice to change the Sonos device to 'brief mode' (as available through the Alexa App) so that the Sonos Alexa sounds and responses fall in line with the echo responses.
This Sonos Alexa 'notification tone' strikes me as though it is an 'error-tone' and some family and visitors to my home have commented on it.
It does initially cause visitors to pause their own voice instructions, thinking there was some kind of error, as their own Alexa devices don’t bleep at them in this way.
I live in hope that Sonos will fix this issue.
SONOS, please listen to your customers and provide a solution. This hideous dong has no place in these great speakers. I HATE THE ALEXA DONG SOUND in the SONOS ONE.
A lot of times, it's not the tone itself that's bothersome, but that fact that it plays at whatever volume I currently have music set to.
And as far a light goes, like Master T, the light on top isn't always very visible. I've also got into the habit of not looking at the Beam or One while I'm making commands anyway. It typically goes "Alexa" -> [wait for beep] -> "do such and such".
Now that I think about it, if the beep could be replaced with "yes master?", that would be ideal. 😃
And as far a light goes, like Master T, the light on top isn't always very visible. I've also got into the habit of not looking at the Beam or One while I'm making commands anyway. It typically goes "Alexa" -> [wait for beep] -> "do such and such".
Now that I think about it, if the beep could be replaced with "yes master?", that would be ideal. 😃
Absolutely nothing new or 'definitive' there. All those replies tell us is that it is not currently possible to disable Amazon's wake sound on Sonos with the software/firmware currently available to us, not that it can't or won't be done.
I actually have a couple of wall mounted units where I can't see the the status light on top of the unit and wouldn't mind the tone remaining on those units if it weren't so annoying. I agree with Ken that Amazon's choice for this sounds like an error tone.
Ken, maybe I'm misreading your post, but don't you have 'Brief Mode' available on your devices? Is that possibly a regional thing, because I've enabled it on all of my Ones.
I have no tone at all on my Amazon echo devices, just a circle of light and after giving an instruction a nice little tone, or sometimes a short reply takes place.. it’s simple and pleasant to listen to.
On my Sonos devices I get the ”BONG” of the 'notification tone' which is like an error sounding bleep to me and really that’s the bit I would like to see turned off... for those people that can’t see their speaker LED light, then by all means leave it on in your settings somewhere, if you want to.
I would just love the option to switch off that tone and to have the LED light be the visible notification.
I just setup Sonos One with Alexa using app 10.6.2 but I don’t see the room settings to turn off the wake sound of alexa. I click on SETTINGS in Sonos app but I don’t see the “more”...only see account, system,services, app preferences, Help & tips, Data & Privacy, & legal.
Where exactly is the setting for the room to turn off the alexa wake sound. This is my first Sonos speaker. Thanks!
The fallacy of this statement has been discussed here repeatedly. The issue is more complex than just code.
That said, I would also like to see this change.
I may have been a little glib in saying it’s just a few lines of code owing to my frustration. Whatever the reason, it certainly isn’t complex given what is achievable with Alexa and Sonos.
I’m just looking forward to Sonos rolling out this feature in a year or so, and expecting adulation for doing so. 🆒
But seriously. It’s not coming. Google Assistant, yeah I know, will hopefully be windows-98-error-sound free.
But seriously. It’s not coming. Google Assistant, yeah I know, will hopefully be windows-98-error-sound free.
It’s in Settings > Services > Voice Assistant > Room Settings
Another vote for more options here. The wake chime is so loud and disruptive. And now that Alexa is becoming more and more integrated into my home having that go off all the time makes for a frustrating experience. Especially when it goes off in multiple rooms at once, often at what feels like full blast.
I came here looking for how to turn it off as well. I'm just disabling Alexa. So annoying. 😞 Please fix it.
I want it to be the same as echo dot, no sounds. At least make its volume to less loud.
If u cannot do it I have to return my 2 sonos one
If u cannot do it I have to return my 2 sonos one
100% agree. That sounds is very loud plus it's sound quality is not premium at all, bum... Sounds like 14 bucks speaker
Please give us the option to disable the tone! It’s very annoying.
Userlevel 7
+26
There isn't a status change on this one at this time. I can't say one way or the other if it'll happen, but I'll make sure to keep asking for you all. If there's any word to share I'll let you know.
I'm posting to agree with the others. I just set up my sonos one to add to my other Echo products. The tone is disruptive and annoying. The echo and google assistant don't make that sound and work fine for me.
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