Best answer by Ryan S
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Disable Sonos One Alexa from playing a sound when I say "Alexa"
Userlevel 4
I just set up a Sonos One with Alexa and the sound is noticeably better than the Amazon Echo. On the Sonos One though, each and every time I call "Alexa" it plays some kind of acknowledgement tone. When I call my Echo or Dot, thankfully there is no such tone. Is there anyway to disable it?
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I was gifted a Sonos One in addition to an Echo already own. After being told the Sonos One would be a superior listening experience to the Echo, I had great hopes. The listening experience is superior until I make a request of Alexa at which point my music experience is interrupted with the activation tone. I was sure no manufacturer would make a speaker with software requiring a noise be interjected into the listening experience without an option to disable the tone, obviously I must be at fault for not finding the correct toggle. My search led me here.
Please create an option to disable the noisy tone. If, for some reason, I need a visual indicator, the One has lights on top. It really doesn’t need the audio redundancy.
Please create an option to disable the noisy tone. If, for some reason, I need a visual indicator, the One has lights on top. It really doesn’t need the audio redundancy.
Yes please, give us the option. I have had a one since day one but damn lately it’s becoming irritating!!!
On a similar vein (which is mentioned elsewhere, too), the Alexa voice screams at you when the volume is up. The volume of the voice is completely unnecessary.
Agree to remove the tone. Makes the Alexa feature less efficient when you have to pause your command for the tone. This was not broke and did not need to be fixed.
I am dismayed...my Sonos, although disabled from being an Alexa skill, keeps responding with this statement when I call Alex, "I am having trouble understanding you." It is driving my wife, who already doesn't like Alexa, crazy.
And another vote... so irritating...
BUMP and agreed! Enhancement Request: Create Sonos setting to disable Alexa alert Tone for Sonos One.
This chime is a deal killer for this product. Such a shame.
Userlevel 7
+22
I would put my vote in for ability to disable the chime (or even volume control it so it isn't so loud). Maybe blink the lights on top instead of make sound.
I have a pair of Sonos One speakers set up in stereo mode in our family room plus another near the shower. The noise Alexa makes to indicate that she has heard us mention her name is driving my dog crazy. Can the sound be changed or completely turned off? (I hadn’t found THIS thread yet when I asked this question a few days ago on a newer thread).
So there are now several additional votes asking to remove the chime which is EXTREMELY irritating to animals and humans alike.
So there are now several additional votes asking to remove the chime which is EXTREMELY irritating to animals and humans alike.
+1 for ability to disable the wake word chime. Just added a Play One in bedroom to replace Echo and this chime renders the product unusable as the most major feature I used the Echo was as a voice controlled alarm clock.This disruptive tone will not be liveable so sadly think it will be going back... please sort it out Sonos. A long standing but now very disappointed Sonos owner.
Just bought a pair of one's.
Please Please give me the option to turn the wake sound off. Surely a no brainer for your team.
Some people may like the sound so make it optional then everyone is happy !
Please Please give me the option to turn the wake sound off. Surely a no brainer for your team.
Some people may like the sound so make it optional then everyone is happy !
Just adding a voice saying I wont but the Sonos Ones until this is changed.
Userlevel 1
Please add a disable chime option. Not only is it annoying, it gets in the way of the mics hearing the rest of the command. I never pause between speaking the wake word and the command when talking to echo or ghome devices. A "listening" chime isn't the standard for these devices, I don't see why it should be different on Sonos.
Also, it actually sounds like the chime that an echo makes when it fails to execute a command, so the instinctive reaction is that it's indicating failure.
Also, it actually sounds like the chime that an echo makes when it fails to execute a command, so the instinctive reaction is that it's indicating failure.
Userlevel 3
Just wanted to add another post agreeing with the OP. Would be lovely to have the option to disable the chime. It feels like my Sonos One is interrupting me while I try to talk to it.
Great product but please, please give us an option to get rid of the sound!
@Ryan S:
You're getting one or two complaints per day asking for an option to disable the silly chime and to lower the Alexa volume. But: You (Sonos) has fallen silent on this. Why?
Is it to complicated for Sonos to do such a change on the firmware. Not really - right?
Is there something blocking you on just implementing that so-much requested option to satify our needs here?
My Sonos One is currently powered off. It's useless for the intended use case here: Chime is annoying - Alexa is way to loud.
Very disappointing.
Please give us some statement on this topic. Is there something happening behind the scenes?
You're getting one or two complaints per day asking for an option to disable the silly chime and to lower the Alexa volume. But: You (Sonos) has fallen silent on this. Why?
Is it to complicated for Sonos to do such a change on the firmware. Not really - right?
Is there something blocking you on just implementing that so-much requested option to satify our needs here?
My Sonos One is currently powered off. It's useless for the intended use case here: Chime is annoying - Alexa is way to loud.
Very disappointing.
Please give us some statement on this topic. Is there something happening behind the scenes?
I would also like to see the feature to turn off the chime. It feels like I am being interrupted by the speaker every time and is irritating to the degree that I am thinking about returning the Sonos One and get an Echo product instead.
+1. Wanted to take advantage of the 2 for $349 deal but I can't buy any more until this is fixed. Alexa Calling would be nice too while you're at it but I'm sure Amazon is holding that feature hostage. Anyway, please give us the option to turn off the chime. Thanks.
Yep, ability to turn off the chime (or alter the level of chime) and also independent volume for Alexa and Music.
You got it all wrong Sonos, there should be a choice of visible or sound that can be set to customer requirements after the wake word and alternative wake words.
I have two expensive book ends, now moving onto better things and speakers through Dot controll.
I have two expensive book ends, now moving onto better things and speakers through Dot controll.
Received my first two Sonos One's today (13 Sonos devices and 2 Dots in the house now). Add my vote; that Alexa tone on the One is annoying!
Wow, I wish I would have saw this two days ago before I ordered. After just receiving mine today and within 3 hours, this is a deal breaker. I was looking forward to creating a unified speaker eco system of about 6 speakers throughout my house with Sonos but that chime/buzzer is a deal breaker and stresses me out.
I will probably look at the Apple HomePod or even amazon new echo speaker which I hear has greatly improved the sound quality.
I would probably hold out and wait for sonos to resolve this as this should be an easy fix but seeing it unresolved for 2 month is not the customer service family I want to join.
Sorry and wish everyone the best of luck.
Ryan
I will probably look at the Apple HomePod or even amazon new echo speaker which I hear has greatly improved the sound quality.
I would probably hold out and wait for sonos to resolve this as this should be an easy fix but seeing it unresolved for 2 month is not the customer service family I want to join.
Sorry and wish everyone the best of luck.
Ryan
That chime buzzer should at least be controllable not linked to the last volume setting of playing a song.
Adding another vote for this. Just sent up my Sonos one, love the speaker quality, but this sound is incredibly annoying and not useful at all.
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