Best answer by Ryan S
View original
Disable Sonos One Alexa from playing a sound when I say "Alexa"
Userlevel 4
I just set up a Sonos One with Alexa and the sound is noticeably better than the Amazon Echo. On the Sonos One though, each and every time I call "Alexa" it plays some kind of acknowledgement tone. When I call my Echo or Dot, thankfully there is no such tone. Is there anyway to disable it?
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Page 5 / 13
Please, please, please add the ability to turn off the tone.
Mmh. "how easily this could be fixed," that may well depend on Amazon, not Sonos.
I've asked already similar: "... is something blocking you to fix it?" Honestly, if this is the case, Sonos should communicate this. Due to the fact that they say literally almost nothing, Sonos angers us former loyal customers.
@Ryan S said, he's giving our complaints to the Sonos team. I believe him. But waiting too long for a solution makes long term loyal customers returning their products if possible and starting to advice against Sonos.
For sure: Sonos can not want this!
This thread is getting longer every day. Customers are signing up here just to file their disappointment...
Sonos: Are you listening?
I've asked already similar: "... is something blocking you to fix it?" Honestly, if this is the case, Sonos should communicate this. Due to the fact that they say literally almost nothing, Sonos angers us former loyal customers.
@Ryan S said, he's giving our complaints to the Sonos team. I believe him. But waiting too long for a solution makes long term loyal customers returning their products if possible and starting to advice against Sonos.
For sure: Sonos can not want this!
This thread is getting longer every day. Customers are signing up here just to file their disappointment...
Sonos: Are you listening?
Userlevel 6
+9
No argument here.
Adding to the chorus. Allow us to disable the sound.
Also - Sonos is playing the sound from the TV. Look at the waveform from the TV and stop responding on the One when the TV says something that sounds even a tiny bit like 'Alexa' - which is then compounded by the fact that Sonos plays the Alexa prompt and dims the TV volume. Doubly annoying.
Also - Sonos is playing the sound from the TV. Look at the waveform from the TV and stop responding on the One when the TV says something that sounds even a tiny bit like 'Alexa' - which is then compounded by the fact that Sonos plays the Alexa prompt and dims the TV volume. Doubly annoying.
+1 Please allow to disable wake chime!
I agree but would prefer if you would enable the same options as for Echo, namely (a) to disable all response tones, (b) to enable Acknowledgement that Alexa awoke and is ready for a command--the way it is now, or c) response tone to indicate that Alexa heard and is processing the command (which is the way I had my echo set).
Totally agree. Remove or at the very least lower volume of wake sound!
Userlevel 1
Please disable this annoying beep. Not only does it fluctuate with the last set volume, it interferes with my ability to say the command because the Sonos hears the beep instead of me.
This should be a quick fix and I can't believe it hasn't been corrected yet.
Come on!!!
This should be a quick fix and I can't believe it hasn't been corrected yet.
Come on!!!
The tone may be a dealbreaker for me. My daughter’s name is Alexis so we’ve been using “computer” as the wake work on our echo devices.
I know we can’t change the wake word on Sonos, so at least allow us to disable the bong! Now with my new Sonos One in the room it’s “bonging” constantly when I’m talking to my daughter.
“Alexis (BONG) what do you want for breakfast?”
“Did you finish your homework Alexis (BONG)?”
Aaaargh!!! Fatal flaw in an otherwise great product. At this point I’m thinking of just returning it to Best Buy and getting a better BT speaker for my Dot.
I know we can’t change the wake word on Sonos, so at least allow us to disable the bong! Now with my new Sonos One in the room it’s “bonging” constantly when I’m talking to my daughter.
“Alexis (BONG) what do you want for breakfast?”
“Did you finish your homework Alexis (BONG)?”
Aaaargh!!! Fatal flaw in an otherwise great product. At this point I’m thinking of just returning it to Best Buy and getting a better BT speaker for my Dot.
I'm also adding my voice to this thread to allow us to disable the tone...
I have 2 x Sonos One in stereo configuration in my bedroom. The tone hampers with natural voice communication with alexa, disrupts the command and is way too loud for discreet use when my wife is sleeping. It also alerts in an unsynchronized double-tone in stereo configuration.
This is a deal-breaker and absent a substantive response from Sonos, I will be returning the two Sonos one units and the additional two I have yet to configure within the next few weeks and switching to another speaker setup configured to alexa dots.
I have 2 x Sonos One in stereo configuration in my bedroom. The tone hampers with natural voice communication with alexa, disrupts the command and is way too loud for discreet use when my wife is sleeping. It also alerts in an unsynchronized double-tone in stereo configuration.
This is a deal-breaker and absent a substantive response from Sonos, I will be returning the two Sonos one units and the additional two I have yet to configure within the next few weeks and switching to another speaker setup configured to alexa dots.
Userlevel 1
I'll be sure to let you know when I hear anything new that can be shared.
Hi it's been another month since your last update, can you share anything more? I've no idea what is going on with the sound but it's suddenly on my Sonos one jumped in volume massively, it's now even more horribly invasive than it was when I originally commented on the thread.
I've completely turned off the Alex integration on one of my speakers because I can't stand it, surely there should be something else you can share?
Dityo on what others are saying. I have multiple play 1 and 5 as well as 3 echo's. I just unboxed a pair of the new alexa 1's. They will be going back since Sonos doesn't seem to care about fixing this major issue/problem.
PLEASE allow us to disable the tone. I won't buy another Sonos until this issue is resolved because it's too annoying.
This wake tone is bow causing me real problems in using the Sonos one with Alexa.
Our kitchen has a fair echo in it being large and fully tiled, if you don't wait for the wake tone to go silent before making a request to Alexa then she mishears about 50% of instructions given. This means we can't speak fluently to the Sonos one in the kitchen like we do to the rest of the Alexa devices in the house.
Whoever designed this product with the wake tone has clearly done about zero real world tests. There is a flashing light on the top of the device with the ability to change colour, so why not just use this instead of the stupid wake tone.
I have several play 1's around the home and many with echo dots in the same room. My intention of replacing these with a single play one in each room simply will not happen until Sonos sort out this stupid wake tone.
Sonos are very quickly going to lose out on the whole house audio market to the likes of Google or Amazon themselves if they don't start acting a bit more swiftly to resolve issues such as this which are drawing criticism from many owners. How many months is it now that people have been complaining about this, and whats been done? Nothing.
Our kitchen has a fair echo in it being large and fully tiled, if you don't wait for the wake tone to go silent before making a request to Alexa then she mishears about 50% of instructions given. This means we can't speak fluently to the Sonos one in the kitchen like we do to the rest of the Alexa devices in the house.
Whoever designed this product with the wake tone has clearly done about zero real world tests. There is a flashing light on the top of the device with the ability to change colour, so why not just use this instead of the stupid wake tone.
I have several play 1's around the home and many with echo dots in the same room. My intention of replacing these with a single play one in each room simply will not happen until Sonos sort out this stupid wake tone.
Sonos are very quickly going to lose out on the whole house audio market to the likes of Google or Amazon themselves if they don't start acting a bit more swiftly to resolve issues such as this which are drawing criticism from many owners. How many months is it now that people have been complaining about this, and whats been done? Nothing.
So they are concentrating on items like Deezer and ducking, whilst the single most complained about issue goes unresolved.
Do your developers actually talk to people who are customer facing or do they just get up in a morning and start doing what THEY want to see rather than the customer.
If only I read these threads before I went out after much persuasion by my wife and bought 2 ones. I already have 5 play 1’s and a connect. That chime is annoying and the dev’s need to get on and fix it a bit quick please otherwise I’ll be going back old school.
Adding my voice to those calling for this. I have been with Sonos from the beginning (so long that I bought my Sonos One with the credit from my discontinued controller) and the inability to turn off the noise has my wife asking me to unplug the new device.
Can this issue please be addressed! Just purchased the Sonos ONE set and there’s no way I can keep the Alexa functionality on without being able to control the obnoxious chime and ability to turn her voice down. These products are no different than a Play 1 without fixing this issue.
Long time Sonos user and have never had a product I was disappointed in until this! Please listen to everyone on her and at least give an update on when this will be fixed!!
Long time Sonos user and have never had a product I was disappointed in until this! Please listen to everyone on her and at least give an update on when this will be fixed!!
Long time Sonos user and have never had a product I was disappointed in until this! Please listen to everyone on her and at least give an update on when this will be fixed!!
They must not think it's"broken" or I'd guess it would have been fixed months ago. I'm returning my units to the retailer. From what I've heard, others are too. From a sellers perspective, I can't imagine selling these things to an end user and having to put up with the shipping to customer, RMA, return shipping and then dealing with whatever Sonos' procedure is for getting credit for "defective" units.
The inability to disable the tone and the volume of the subsequent voice responses - which is significantly louder than the actual music/radio volume - are why we are returning the Sonos One and going back to our Echo. It's ridiculous that this hasn't been fixed yet.
Wow - 4 months not to do this very simple software change, I am sure everyone who took time out to post on this thread is pleased that you are still on the case. :P
I guess Sonos is just as good at turning a deaf ear to new users as to the early adopters (check out the "SAVE THE CR100" thread!). - Well that is my axe well and truly ground!
Your axe is down to a nub because of all your off-topic posts about the CR-100. No need to pimp your cause, lest those of us who originally had great sympathy start to lose it due to your annoyances.
Sorry! 😳
+1
This topic is 4 month old ,still no help from Sonos 😕 . I like Sonos sound , I was on the edge to order one more unit , but since Alexa integration is half baked i think i will stick with Bose -Echo bluetooth option.
Userlevel 7
+22
There have been no alexa updates yet since the initial roll out. I would assume at some point we are going to get an update to the alexa integration that will have a lot of changes (hopefully the ability to disable the tone being one of them).
I assume the way the partnership is with Amazon they can't just role out changes week to week.
I assume the way the partnership is with Amazon they can't just role out changes week to week.
Ever since the follow-up feature was added, the Sonos continues to beep after you give a command and it's listening for a follow-up. And the worst thing? The follow-up feature was automatically turned on and there's no way to turn it off for the Sonos! ARGH!!!!!!!
Page 5 / 13
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.