Best answer by Ryan S
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Disable Sonos One Alexa from playing a sound when I say "Alexa"
Userlevel 4
I just set up a Sonos One with Alexa and the sound is noticeably better than the Amazon Echo. On the Sonos One though, each and every time I call "Alexa" it plays some kind of acknowledgement tone. When I call my Echo or Dot, thankfully there is no such tone. Is there anyway to disable it?
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I actually just talked w/ tech via chat and the showed me where to go in the app to eliminate the beginning prompt. Been digging into this thread and found out from ‘Master T’s’ post that having the follow up mode on (Alexa app) gives that loud prompt at the end. I just disabled it, the prompt at the end is gone and now all is well.
Until Sonos fixes this tone problem, I wouldn't recommend buying the speaker. Just so pointlessly annoying.
say ok alexa
Userlevel 6
+9
It does turn on already, but whether or not that is adequate notification that Alexa is listening is most likely up to Amazon, not Sonos. Also, many people mount their speakers in locations where the light is not visible. I think the tone should probably be on by default (although, Amazon please, choose a better tone!) and then leave it up to the user to decide whether or not to turn it off, perhaps with an additional disclaimer.
I'm returning my Sonos one. The annoying beep was the fianl nail in the coffin. I've only had this thing for a week and I'm a prime member. You just lost a customer Sonos!!
+1 Would love to see the ability to turn off this sound.
Coming from other Alexa devices, I find this sound to interfere with the command I'm giving, forcing me to pause after saying "Alexa".
Coming from other Alexa devices, I find this sound to interfere with the command I'm giving, forcing me to pause after saying "Alexa".
I was hoping Sonos would give us this toggle as a Christmas present.
Bah humbug.
Bah humbug.
Gosh, Sonos. Are you familiar with the concept of “agile development”? It basically means to rapidly roll out fixes to bugs or add features on an on-going basis, rather than waiting for years in between releases like Windows (used to?). So why don’t you just listen to your customers and fix this rather than letting it go for over a year without a solution?
Please PLEASE turn off the confirmation chime - I have Alexa on whisper mode in the evenings and everything it great until I get the loud BONNNNG! which wakes up the whole house!
Seriously Sonos - this is ridiculous to have so many great features but still have this HUGE omission in the feature list!
Please make disabling the tone an option.
Throwing in my two cents, I find the sound really useful as unlike my actual Echo devices the Sonos often doesn’t hear the wake word - but the sound doesn’t follow the Sonos volume setting so is ridiculously loud.
Thankfully they now added the option to disable the sound completely, which I’ve done, but I’d rather have it on just not at an absurd volume level.
Thanks for reaching out!
more than a year since this post ^^^ from Sonos (Oct-2017) - come on sonos, this can't be a hard feature to implement
Dismayed to find this thread and see that it’s been a whole year with no resolution on it. Bought a new Beam. Can’t stand it with Alexa with this activation chime. Also it won’t process custom commands I’ve set for Alexa - like “Alexa, bye bye” which turns off the lights in my apartment. The command works on all the rest of my Echos. Sonos - if you market your product as an Alexa device, it needs to work as other Alexa devices do. What’s the hold up?
+1. The tone is highly annoying and interrupts giving a command.
Yes, it has to be worth keeping this thread going and hopefully Sonos/Amazon will sort this for us all eventually. I’m sure it’s possible to give users the option to switch off this tone, either per household, or per device. I would be happy with either option.
I’ve had the speaker set up for a day and the beeping is driving me crazy. It’s been beeping incessantly all night and I can’t make it stop. I unplugged my Sonos, unplugged Alexa and also disabled the Alexa voice control feature and it is STILL beeping. Hoping it will stop when the Sonos gets drained of power eventually? Just trying to go to sleep.
This chime is super distracting, I really hate it. Please please give us an option to turn it off
Very disappointing to see this thread and that this is still not an option we are able to change. I guess i will be disabling Alexa on my new Ones. I should have gotten the Play:1 instead.
Agree. Really need the option to disable the tone. I won't buy any more Sonos products till I can better manage the Alexa interaction.
If indeed Amazon is the hold-up here, does anyone know where I could go to request that Amazon release Sonos from the restriction, or allow Sonos to have an in-app option to disable the sound? I understand the privacy concerns regarding always-on devices listening without obvious communication, but if a user is willing to hunt through options to disable that indication, it would seem a fair compromise.
This reminds me of Apple disabling the use of the volume button to take a picture using a physical button, even when a third-party app made the option something a user had to select with a menu option. Apple finally relented, but it took quite a while. This seems like a similar issue. And for that reason, I hold out hope.
...because, just when I think I can tolerate that noise, it interrupts me and my train of thought, causes disruption in Alexa's ability to understand my request, and ultimately is simply infuriating to not be able to disable...
This reminds me of Apple disabling the use of the volume button to take a picture using a physical button, even when a third-party app made the option something a user had to select with a menu option. Apple finally relented, but it took quite a while. This seems like a similar issue. And for that reason, I hold out hope.
...because, just when I think I can tolerate that noise, it interrupts me and my train of thought, causes disruption in Alexa's ability to understand my request, and ultimately is simply infuriating to not be able to disable...
It’s driving me nuts on my beam too. Had volume on relatively high last night watching TV. Then this morning, without the TV on, it scared me to death sounding like Big Ben. It woke my family up. It’s a horrible experience, Sonos.
Userlevel 6
+9
@ritch To avoid such surprises, use IFTTT or SmartThings to lower the volume of the speakers either on a fixed schedule or whenever they are inactive for a period of time. It's at least something until Sonos & Amazon can agree on a solution to this issue.
First off, AWESOME NEWS! Thanks so much Ryan and the Sonos team!!!
Second, a few additional notes and a bug report (and workaround) for those wanting to use the feature as it was just rolled out:
1. After updating your app to 10.0, tap on the three dots in the lower right of your screen (labeled "More")
2. Then, tap on Settings, and tap on "Room Settings". If it is grayed out, tap on it anyway, and it will prompt you to update your speakers.
3. Once your speakers are on the latest version, tap on the room, then turn off "Wake Word Chime".
This is when a few issues surfaced for me, but I was able to get it all working with a few extra steps.
Once I turned off the setting, my (paired Sonos One) speakers continued to produce the chime. I tried flipping it back and forth and exiting the settings area to no avail. Only after I toggled the "Status Light" setting was I able to get the "Wake Word Chime" turned off.
Great! But then I realized the change only impacted one of my two paired speakers. I tried a number of permutations of the above workaround (changing various settings and then toggling the chime setting), but still the change only applied to one.
What I ended up needing to do was a bit of a hassle, but it worked for me. I separated the pair, then made the change on the other speaker individually, and then re-paired them again, and the setting held:
1. In room settings, tap to Separate Stereo Pair (tap yes to the message of losing your Trueplay Tuning)
2. Then I added the speaker to a new room (just a temporary thing) so I could get to settings on it. (skipping tuning if prompted)
3. Went through the steps above to turn off the Wake Word Chime.
4. Then, back at my original speaker, I chose to Create Stereo Pair, and then added the speaker from the temporary room.
At least these steps worked for me. And in the end, that hassle is nothing compared to the joy of disabling that tone!
Good luck everyone.
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