Why does my sonos system turn itself on, playing a random song!?



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Happened to me . My wife was screaming. Like horror music. Any answer sonos?
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This has happened to mine twice overnight, please could someone check 1854147491
Just experienced the Sonos playing on it own. 12:40am ? - indigo girl, closer to fine.

Woke me up. Any info in the data?

Thanks
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Hi, dr slaw. Thanks for the diagnostics. They showed heavy WiFi interference. This is often the cause of audio playback issues, though this would not account for unwanted playback. Much the opposite, usually it would disrupt playback that you do want. I think it might be best that you get in touch with our support team via telephone. They will be able to help you further. Many thanks, we look forward to hearing from you.
My sonos system (playbase and two play:1) just started playing on its own. A song I know and play somewhat routinely through Apple Music. But my phone was laying 30 feet from me, charging , in Do Not Disturb mode.

Diagnostic number: 554270108.
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Hi there, smun. Thanks for sharing your diagnostic report. It seems this diagnostic report came back incomplete. This usually points to network problems, but before we jump to any conclusions lets see if we can try one more time to catch a full diagnostic report.

Next time this happens, submit another diagnostic report and reply with your new report number. I'll be happy to have another closer look. Thanks!
Same issue for me. Super loud music at 2am. I told Alexa to turn it off, which worked for a second then it came back on.

Diagnostic 119473295
I was sleeping during that time..... .I have been known to press all sorts of buttons while dozing off.....
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The diagnostic above was a few minutes after the incident and I was sleeping during that time. So any play action you may have seen in the last one hour period is suspicious. I have manually paused it from my phone when I woke up so that last action is to be expected.
Off of that diagnostic, 20 minutes prior to the diagnostic submission timestamp, a Spotify app told the player to start playing music through Spotify Connect. I can't tell you which account or device sent it, but someone who was on or had been on your wifi used their Spotify app to start playing. Anyone else have the wireless credentials or have been over recently?
I am quite certain that noone else in my wifi has ever used this speaker. I wonder if you can point me to log files. I might make sense out of different play triggers and timestamps.

Only my Spotify account is connected to my system .
This is in fact irrelevant. If anyone in your household has allowed anyone else to connect to your wifi and play from their Spotify app using Spotify Connect, then what Ryan describes is possible. It does not involve your Spotify account at all. I have no way of knowing if that has actually happened, obviously
Hey Ryan,

Only my Spotify account is connected to my system so if this was from Spotify it should be coming from my account.

I don't have any pets or anything so it's less likely that the play button on the speaker was pressed unless if a fly can do it.

The diagnostic above was a few minutes after the incident and I was sleeping during that time. So any play action you may have seen in the last one hour period is suspicious. I have manually paused it from my phone when I woke up so that last action is to be expected.
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Hi spottihamdi, I'm seeing several play commands coming from a Spotify app. If you've had any friends connected to your system playing Spotify from their app, make sure you play from another service after they leave to disconnect them. This is a good thing to do even if it was just your phone to prevent any accidental plays. Also, it could be something pressing the play button, as I see a few triggers coming from there. If possible, can you send a diagnostic within a few minutes of this happening? That way we know which time stamp to look for.
Same issue happened to me in the middle of the night.
Really creepy.

Same issue. Happened twice just now on our Play1’s. Started two weeks ago and at that time it was in the middle of the night. We use Spotify and checked that no alarm is set in Sonos.

So it’s the same like 15-20 songs playing. I don’t think it’s from my Spotify. My husband said it could possibly be from his but he is 1.5 hours away with his phone and our laptop is shut down.
So I just need to change Spotify password?
Random!!

See here. Finally make sure that you and your husband have logged out everywhere.
So it’s the same like 15-20 songs playing. I don’t think it’s from my Spotify. My husband said it could possibly be from his but he is 1.5 hours away with his phone and our laptop is shut down.
So I just need to change Spotify password?
Random!!
Hi, yeah it sucks. It happened to me again and this time I did a diagnos. The answer I got is that the sonos can only be controlled through the WIFI. So I changed password on the WIFI & router. BUT through Spotify you don’t have to be on the same WIFI. Therefor I can start a song at a friends house from my apartment... But the songs playing was not played by a friend of mine, there must be some kind of malware that does this (my own opinion). The solution was to log out of all devices through Sporifys website and then change password in Spotify. It hasn’t happened again since, hope it stays like that. Next time (IF) I’ll sell the speaker. Good luck!
... And don't purchase any Spotify Connect-enabled speaker again – ever.

https://community.spotify.com/t5/Newcomers-and-Contribution/Spotify-Connect-over-the-Internet/td-p/1212959
Hi, yeah it sucks. It happened to me again and this time I did a diagnos. The answer I got is that the sonos can only be controlled through the WIFI. So I changed password on the WIFI & router. BUT through Spotify you don’t have to be on the same WIFI. Therefor I can start a song at a friends house from my apartment... But the songs playing was not played by a friend of mine, there must be some kind of malware that does this (my own opinion). The solution was to log out of all devices through Sporifys website and then change password in Spotify. It hasn’t happened again since, hope it stays like that. Next time (IF) I’ll sell the speaker. Good luck!
This is happening to me too!!! And with songs that are totally applicable to my life right now!
What on earth??????
The only cable is power. The rest is wireless.
Yeah, I hope it doesn't happen again. I've had my system on the same setup for a couple of years and nothing has ever happened before. I hope Sonos takes this seriously though? It isn't just me. Even if it turns up to be the alarm, I didn't set it. Somebody else did.
And this setup isn't a (full) wired one with wireless cards disabled by any chance?
Yeah, I hope it doesn't happen again. I've had my system on the same setup for a couple of years and nothing has ever happened before. I hope Sonos takes this seriously though? It isn't just me. Even if it turns up to be the alarm, I didn't set it. Somebody else did.
Ah, yes, good point.

But so far, there’s been no confirmed case of it being an issue with the Sonos system itself.

Note that I said confirmed, it may have happened, but if it did, no one has come back to these boards to confirm it.
Also, the cats. Don't forget the cats stepping in the play button.

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