End of Software Support - Clarifications

lol. This whole thing is absurd. I expected my audio equipment to last for a very long time. I was not aware of the 5 year obsolescence policy when I bought them. Such a  SCAM.

Sonos you deserve whats coming.

...I hear the faint sound of nails being hit into a coffin…..

Sonos. Why you close the treat and open a new one. Your clarification is still as bad  as the anoucement. Don't try to sugar-coate the stupitidy yiu are doing driven by money. 

Your trade programme sucks and why some will spend more money to be told the same in less than 5 years (as who knows what is your policy now  as we can't trust you.) 

Also we don't want  what you are proposing and it seam you are deaf to 81 pages of complaines. 

We want to use our existing investment and we are not interested on your alternatives. Revert back your decision and make it right 

I will continue to believe this is a convenient lie until you provide some hard evidence to the contrary.

2 Connect Amps, 3 Connects and a Play 5 here.  Sonos knows their installed base of Zoneplayers and Play 5s.  I can’t believe their beancounters ran the numbers and concluded that any more than 10-15% are going to go for this Trade Up nonsense. 

With the 30% discount, the company will make a much smaller profit from only a small percentage of their install base. The rest of the base will no longer purchase newer boxes and will be evangelists for NOT buying Sonos.  Along with the awful PR hit they are taking right now - have you read TrustPilot today - it can’t bode well for the company.

Sonos,  please come up with some legacy bridge/adapter/module that will make it all work together. We can isolate our legacy products on a separate network, the modern boxes can continue to get updates and the module bridges between the two networks.

If you don’t, someone is going to make one for us.  You may as well put money into R&D to try and rescue your reputation. Plus you could sell it for your usual inflated prices and make some of it back.

Thanks. 
 

Being part of this is like watching a Car accident, I want to look away but can’t because of all the gore.  Early adopter, lot’s of Sonos equipment, talked them up to others, even became a Shareholder.  Sold off all shares today in my anger.  I feel like this has turned into a dirty divorce and I’m fighting for custody of the kids (I know the pain, I’m on marriage #3, of course it’s not me 😉 ).  Wish I could forget this nightmare but my music is playing in the background on my soon to be obsolete Play 5’s.  

I’ve invested mutiple thousand $$ in So is hardware and now this.

i understand tech getting outdated.  But I bought speakers.  Expensive speakers.  And the software will outdate them.

there must be another way!!!

serious blow to my Sonos loyalty!!!

This is despicable. Planned obsolescence is a horrific thing. You are contributing to something that wastes people's time, money and contributes to the production and consumption cycles that are destroying our planet. I will not be a part of this and will be looking to return all my recently purchased Sonos components and advising all and anyone who has shown interest in the products to look elsewhere. 

Your whole platform is so inflexible and demands levels of complex authentication, internet connection stability, so on and so forth. You are failing so epically with this decision, and your decision to not SIMPLIFY your applications and connectivity requirements. 

How many people do you think purchase your premium products (advertised construction, quality, and price) with the expectation that they are a buy it for life items? The answer is MANY. Are you honestly that out of touch with hifi and audio enthusiasts? 

This will be the death of Sonos, mark my words. Anyone who has worked in big tech procurement and contract management will see the signs here. 

ooft, having read that, whether SONOS are in the right or wrong NOW is not the time to be losing or causing disgruntled customers.  Surely they need to keep the loyal base they have built up!..
OWN and GOAL seem two appropriate words...

I now believe they are fluffing themselves up for a purchase by... (Google, Amazon, Apple, X competitors, or fill in your own guess).  Principles and board will get their golden parachutes, and their customers/resellers/advocates/support teams are screwed.  Convince us we’re wrong.  

I am very confused. I bought my 6 play 5's. I didn't rent them or lease them. I own them and you are telling me that the use of my property is being taken away by SONOS. This is like stealing. Obsolescence  was never a consideration nor should it be. I have audio equipment that  is far older than these and that still performs great. My expectation was that i was buying the best and that the premium i paid would insure they would work and that the company i trusted would nevet do anything to make them worthless while they were still operating well. Shame on you. I EXPECT THIS IS FAR FROM OVER. You owe it to your users to find a fix.