So I just set up the Sonos Arc soundbar that supports eARC. It works with my 2020 65" Frame TV until I change the eARC setting on the Frame TV to Auto. The sound mutes and I can't get it to play until I turn eARC off. Anyone else have this issue? I’ve messed around with this for a few hours to no avail.
Best answer by Ditte
View originalUpdate from 75” Samsung Q8DT (Q80T):
So a couple of things I noticed. I recently got the new Xbox Series X and it seems to be performing much better than before. I also upgraded to the NOV 07,2020 | ver 1403.1 | 1579.28 MB release on my TV. Again it’s not perfect and there will still be drops when playing atmos but it’s greatly improved.
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Throwing my hat in… Do we have a resolution for this issue? I have a new (2020) Samsung 55” Frame TV and the new Sonos Arc. However, I can not get them to work together. On their specs sheets its seems like they should work very easily together but that is not the case. Can anyone help?
If you can, I would return either the Samsung TV or the Sonos Arc. They don’t work well together and neither company seems to be taking the lead in fixing the problems. Sure, maybe they will eventually fix the problems, but it’s not worth the frustration!
I’d really like to hear from an official Sonos rep about this and to be assured that this isn’t a forgotten/ignored issue… I want to hear about action being taken.
Throwing my hat in… Do we have a resolution for this issue? I have a new (2020) Samsung 55” Frame TV and the new Sonos Arc. However, I can not get them to work together. On their specs sheets its seems like they should work very easily together but that is not the case. Can anyone help?
If you can, I would return either the Samsung TV or the Sonos Arc. They don’t work well together and neither company seems to be taking the lead in fixing the problems. Sure, maybe they will eventually fix the problems, but it’s not worth the frustration!
Throwing my hat in… Do we have a resolution for this issue? I have a new (2020) Samsung 55” Frame TV and the new Sonos Arc. However, I can not get them to work together. On their specs sheets its seems like they should work very easily together but that is not the case. Can anyone help?
Yes totally agree. Everytime i turn on tv get dropouts. I have turn atmos compatibility off then on or vice versa with erac turn off to not get drop out. Once it works then i can turn on earc
Samsung Frame 65 2020 firmware 1403 and Sonos 12.2.1 still dropouts. This is a joke
Same here - if anything, it’s worse with the latest update. I was planning to buy a second Frame TV for another room, but no way after dealing with all this.
Samsung Frame 65 2020 firmware 1403 and Sonos 12.2.1 still dropouts. This is a joke
Hi all,
A quick note from our dev team:
We are aware and monitoring an issue when connecting Sonos Arc to late model Samsung TVs via eARC. We are working closely with Samsung to resolve this and will share more as available.
All the best,
Ditte
Can you provide an update on if this issue between Samsung Frame’s One Connect and Sonos Arc has been resolved? Is eARC working and Atmos working? What was the resolution/fix?
THANKS!
Fixed yet?
Hi is there any update to this problem - has the issue been fixed. Mine is still not working? Thanks Rhys
I have updated to 1403 Samsung and 2.21 Sonos .
I think what may be happening is that users who apply the fixes maybe testing with a Non Atmos audio stream . I did this at first, I don’t know for sure though .
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I haven’t gotten my set up yet--so I can’t speak for this. But I read from a few people that Samsung update 1402.6 from 10/08/2020 fixed the issue? Have you done that? But maybe they didn’t test it out enough before claiming it fixed it?
If it can’t be fixed can we get a refund?
EArc is still dropping audio , my initial test was using Netflix which worked for two days then switching back to cable it started dropping audio again and switching in and out of Atmos.
HDMI seems more stable though
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Installed the new updates to both Samsung Frame firmware 1403 and Sonos 12.2 yesterday and so far 24 hours and eArc is working . Prior I was lucky to make it more than a few hours .
Samsung Frame 75 + Sonos Arc
Same here, Frame 55 2020 and Sonos Arc. Day 3 now and no issues
So eARC is working with Atmos for you?
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Hi all,
A quick note from our dev team:
We are aware and monitoring an issue when connecting Sonos Arc to late model Samsung TVs via eARC. We are working closely with Samsung to resolve this and will share more as available.
All the best,
Ditte
Can you provide an update on if this issue between Samsung Frame’s One Connect and Sonos Arc has been resolved? Is eARC working and Atmos working? What was the resolution/fix?
THANKS!
Installed the new updates to both Samsung Frame firmware 1403 and Sonos 12.2 yesterday and so far 24 hours and eArc is working . Prior I was lucky to make it more than a few hours .
Samsung Frame 75 + Sonos Arc
Same here, Frame 55 2020 and Sonos Arc. Day 3 now and no issues
The Frame does not have any inputs /outputs on the Tv it uses the one connect box .
I have confirmed that EArc is still unstable.
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Have any of you tried the eARC on the actual TV as opposed to the One Connect? That make a difference?
The TV doesn’t have any inputs, if I’m not mistaken. They’re all on the one connect box.
I don’t have mine yet, but I thought a support person at Samsung told me it has a direct one on the TV? Hmm
Have any of you tried the eARC on the actual TV as opposed to the One Connect? That make a difference?
The TV doesn’t have any inputs, if I’m not mistaken. They’re all on the one connect box.
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Have any of you tried the eARC on the actual TV as opposed to the One Connect? That make a difference?
I will verify today, I did not verify the atmos sound.
Updated 1403 and 12.2 on Samsung Frame 75. Uncompressed Atmos still does not work without the sound dropping in and out. Seemed to work slightly better for non Atmos sound.
@Badc5 - is it working for you while showing Atmos icon the sonos app?
Installed the new updates to both Samsung Frame firmware 1403 and Sonos 12.2 yesterday and so far 24 hours and eArc is working . Prior I was lucky to make it more than a few hours .
Samsung Frame 75 + Sonos Arc
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As of yesterday eARC is working with Atmos on my 2020 75" Frame TV. Still not working on my 2020 65" frame
See pic, eARC on and yes I can hear the sound.
tv.
Did you perform any updates? I have a 2020 75” Frame, my arc was delivered yesterday, and I’ll be setting everything up this weekend- any tips that got your working would be very helpful!
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