So I just set up the Sonos Arc soundbar that supports eARC. It works with my 2020 65" Frame TV until I change the eARC setting on the Frame TV to Auto. The sound mutes and I can't get it to play until I turn eARC off. Anyone else have this issue? I’ve messed around with this for a few hours to no avail.
Best answer by Ditte
View originalI just discovered this issue today. Been having the 2020 Samsung Frame 60" /Sonos Arc set-up for over a month now and didn't had an issue until today...
A quick Google search brought me here. To have to reset your Arc every time would be beyond frustrating. This is a joke, this setup is over $3k all together. You would think that five months later they will have a fix with a firmware update…
Following for a permanent fix
Same issue here. Super frustrating.
Sorry, disable/enable Atmos Compatibility until the sound works. If you turn the tv off, you must start over.
I am a Samsung/Sonos dealer, we recently installed a Samsung 75” Frame and ARC.
We have tried multiple settings with no permanent solution.
Today we tried the following, and it worked as a possible “fix”. But it’s a workaround.
We have dis covered that this all boils down to Dolby Atmos Compatibility. We have figured out that you must Enable/Disable this until the sound starts working consistently. We have seen it work both ways, if you don’t get proper sounds when it’s on disable it. If you can get proper sound when it’s disabled, enable it.
This has been our fix, all this being said however when you turn the tv off the process must be completed again.
^^^^ Accurate …..what’s crazy is there are like 5 or 6 threads going with this issue…different brand TV’s too….. unbelievable….
Today’s Real Conversation:
Wife: “Honey - I don’t get it - the kids are losing it and i need to put Leaning Songs on Netflix asap. I turn it on and the sound is cutting in and out. WTF! Why does this constantly happen every damn morning. When you go back to work, I am not dealing with this every day. ”
Me: “Oh you just need to reach behind the arc - yeah the giant white bar, rip out the wire on the left, no not the middle one, the one on the left...yeah….” just pull that out - wait 5 seconds and plug it back in.”
Wife: “I can’t pull it out. can you please help me with this?”
Me: “I am on a zoom call honey, just really yank on it”
Wife “Ok I got the damn thing out….and now the sound works fine come out of the tv - why do we even plug this back in. I am not plugging it back in. the sound from the TV is fine. F this thing.”
Me: “Well because for like $800 we have way better sound and you can get dolby atmos”
Wife: “The kids don’t care whether learning songs has atmos or whatever, they just want to hear the songs”
Me: “Well learning songs doesn’t have atmos anyway - you need to watch like really loud, stuff like superhero shows, or movies with guns and then its awesome. Like we could test it with Altered Carbon or something”
Wife: “That show sucks. Its not like I have enjoyed The Home Edit more with this new sound thing. What a joke this is, I don’t get any of this shit. This whole set up is new, can we just put the old bar back up here so I don’t need to deal with this crap when the kids are crying. I would rather have a TV that shows pictures when it is off and sound that works.”
Me: “Well we could, but I trust that mega companies like Samsung and Sonos will get together and figure this shit out, so lets just keep arguing about it every day. I am sure a fix is coming”
That was a real conversation today - except for the part about where I am “sure a fix is coming”. I didn’t say that because SONOS DOESN”T PLAN ON FIXING THIS.
Hey everyone, I’m also dealing with the Frame / Arc sound dropping issue. My current “solution” to the problem is to use a smart outlet plug and turn the power to the TV on and off automatically early in the morning. I’m only on day two of this, but it seems to work so far. It’s not a true fix, but may be a decent workaround in the meantime.
I just purchased a Frame 55 inch and won’t be buying an Arc until this is resolved. This issue along with the debacle over support for ageing Sonos products is making me veer away from Sonos products fast.
Same issue. It’s beyond frustrating. Sonos - your silence is telling. Even if it’s Samsung’s fault it’s your problem. This Arc is a waste.
tried everything. When the TV is off and comes back on the issue starts again. You can watch it struggle to connect between HDMI eArc and HDMI.
please help us.
So, I had a chat with the local Samsung support team today and they were fully aware of this issue and suggested a fix that at least seems to work for me so far:
From there it should be good.
FYI, my Frame 65” came with the latest FW updated out of the box
I’m testing this now and will monitor for a while. If it works it’s obvious that there’s still a bug here but I can live with needing very specific setup to make it work as long as it doesn’t drop out again.
Any update on the reset? From my experience this hasn’t worked and every time I turn off the TV and back on, I get intermittent sound so before trying this, I wanted to see if it reliably
fixed your issue
So, I had a chat with the local Samsung support team today and they were fully aware of this issue and suggested a fix that at least seems to work for me so far:
From there it should be good.
FYI, my Frame 65” came with the latest FW updated out of the box
I’m testing this now and will monitor for a while. If it works it’s obvious that there’s still a bug here but I can live with needing very specific setup to make it work as long as it doesn’t drop out again.
Any update on the reset? From my experience this hasn’t worked and every time I turn off the TV and back on, I get intermittent sound so before trying this, I wanted to see if it reliably
fixed your issue
Adding to this thread, same issues as all users. I’ve swapped HDMI cables and cable types and I continuously have to unplug from the Connect box (wait for the TV to register that it doesn’t see the Arc with a message on the screen) amd then plug it back in with a message on the screen. So frustrating.
I also tried the hdmi to optical cable converter, but I’ve have issues with this configuration.
I've the read the whole thread (and others) but could someone please answer definitively…
Does a 2020 Frame (QE55LS03T) work in regular ARC mode with the Sonos Arc?
i.e. Dolby Atmos DD+ compressed rather than TrueHD uncompressed. None of my intended sources are uncompressed full day DA. Mainly Netflix and Sky Q. I can live with this set up if this works, with the hope that a fix comes later. Or are people still experiencing sound cut outs even when eArc is set to off.
Why? We'll because to us the art mode features of the Frame are important for where it is to be mounted. I appreciate there are better TVs out there and even other Samsungs that appear to work.
Frame TV arriving Friday. Stumbled across these issues by accident really. Never thought I'd have to pre check for any compatibility issues before purchasing two products that on paper should work together but hey ho.
Many thanks.
Gareth
Sorry I didn't understand. Could you elaborate? Which setting was toggled and back to what? Have I wrongly assumed that I could just set eArc to off, forget that it isn't full Dolby Atmos and have a set up that works?
So, when I had my error I basically toggled all the settings to off or back to on. See the image below. I tried with having arc on “off” as well as deactivating the Atmos compatibility.
in the end nothing helped until I tried the fix provided by Samsung I wrote about above.
I do believe though that if you use an optical cable with the TV to the optical - Arc converter you’ll be fine since you’ll then be sending audio one way only. but that feels wrong when you have such great audio equipment.
I've the read the whole thread (and others) but could someone please answer definitively…
Does a 2020 Frame (QE55LS03T) work in regular ARC mode with the Sonos Arc?
i.e. Dolby Atmos DD+ compressed rather than TrueHD uncompressed. None of my intended sources are uncompressed full day DA. Mainly Netflix and Sky Q. I can live with this set up if this works, with the hope that a fix comes later. Or are people still experiencing sound cut outs even when eArc is set to off.
Why? We'll because to us the art mode features of the Frame are important for where it is to be mounted. I appreciate there are better TVs out there and even other Samsungs that appear to work.
Frame TV arriving Friday. Stumbled across these issues by accident really. Never thought I'd have to pre check for any compatibility issues before purchasing two products that on paper should work together but hey ho.
Many thanks.
Gareth
Sorry I didn't understand. Could you elaborate? Which setting was toggled and back to what? Have I wrongly assumed that I could just set eArc to off, forget that it isn't full Dolby Atmos and have a set up that works?
I've the read the whole thread (and others) but could someone please answer definitively…
Does a 2020 Frame (QE55LS03T) work in regular ARC mode with the Sonos Arc?
i.e. Dolby Atmos DD+ compressed rather than TrueHD uncompressed. None of my intended sources are uncompressed full day DA. Mainly Netflix and Sky Q. I can live with this set up if this works, with the hope that a fix comes later. Or are people still experiencing sound cut outs even when eArc is set to off.
Why? We'll because to us the art mode features of the Frame are important for where it is to be mounted. I appreciate there are better TVs out there and even other Samsungs that appear to work.
Frame TV arriving Friday. Stumbled across these issues by accident really. Never thought I'd have to pre check for any compatibility issues before purchasing two products that on paper should work together but hey ho.
Many thanks.
Gareth
I've the read the whole thread (and others) but could someone please answer definitively…
Does a 2020 Frame (QE55LS03T) work in regular ARC mode with the Sonos Arc?
i.e. Dolby Atmos DD+ compressed rather than TrueHD uncompressed. None of my intended sources are uncompressed full fat Dolby Atmos. Mainly Netflix and Sky Q. I can live with this set up if it works, with the hope that a fix comes later. Or are people still experiencing sound cut outs even when eArc is set to off.
Why? Welll because to us the art mode features of the Frame are important for where it is to be mounted. I appreciate there are better TVs out there and even other Samsungs that appear to work.
Frame TV arriving Friday. Stumbled across these issues by accident really. Never thought I'd have to pre check for any compatibility issues before purchasing two products that on paper should work together but hey ho.
Many thanks.
Gareth
So, I had a chat with the local Samsung support team today and they were fully aware of this issue and suggested a fix that at least seems to work for me so far:
From there it should be good.
FYI, my Frame 65” came with the latest FW updated out of the box
I’m testing this now and will monitor for a while. If it works it’s obvious that there’s still a bug here but I can live with needing very specific setup to make it work as long as it doesn’t drop out again.
+1
The Frame 65 and Sonos Arc.
PLS FIX!!
Samsung Tech support wasn’t familiar with the issue and maintained that they were not aware of any ongoing issues with Frame. As a solve they wanted to send over a contracted Tech service person to diagnose it at home
This is why we need someone from Sonos to confirm that they are working with Samsung and that Samsung is aware of the issue.
Same happened with me. Samsung Tech support wasn’t familiar with the issue and maintained that they were not aware of any ongoing issues with Frame. As a solve they wanted to send over a contracted Tech service person to diagnose it at home. When I insisted this is a known firmware issue and it likely cannot be served by the Tech person, that was the only option available. The Tech service wanted my TV to be unmounted ahead (they refused to help with it and will not help mounting it back). With all this, I just felt it was not worth the exercise - especially when they did not even look at their own forums to acknowledge this is a widely known issue. This and the fact that this issue was present from June without a fix or an ETA made me decide to return the TV (as much as I liked rest of it). I lost $400 between mounting, unmounting and remounting a new TV - what a waste! I wish I stumbled on this thread ahead of my TV purchase.
I have the same issue with my Samsung Frame TV 2020 (75”) and Sonos Arc. The Sound get garbled every morning but once i unplug and put it back in, i will not have any issue all day. Can you please look into this urgently?
I got the excact same issue. I bought a new Samsung the Frame 65´and Sonos Arc last week. All worked fine for about 2 hours and then the sound problems started. I have tried all different settings and been trying to fix the issue for several hours without any luck. I called Samsung support and they didnt sound like they knew about this issue witch seemed odd to me. As a fix Samsung wants to send me a new cable between the one connect box and the tv. I tried telling that this will not help, but Samsung will send me a new cable anyways.
If it does not work and Samsung cant answer with a date for a fix for this issue I will deliver the Tv back where I bougt it.
Just got my new frame TV on the wall and immediately I got issues and found this thread. what the heck is happening here?
And does anyone know if this issue is on Sonos side or Samsung side?
This has been an ongoing problem which is impacting many models of Samsung TV and Sonos Arc . From what I have read it appears that both Samsung and Sonos have been working on a fix , however I have not seen any recent updates from either .
Just got my new frame TV on the wall and immediately I got issues and found this thread. what the heck is happening here?
And does anyone know if this issue is on Sonos side or Samsung side?
Yeah same issue here... F ing ridiculous..
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