playbar works but surround play 3 speakers don't

I'm experiencing the same issue. My confirmation number is: 6742152I'm experiencing the same issue. My confirmation number is: 6742152

Hi LunaGirl,

Your PLAYBAR is reporting that it's receiving a stereo signal from the optical cable. This could be due to a setting on your TV. Please make sure you're watching something that has surround sounds, then check the Sonos app's settings menu for the about my Sonos system option. Under the PLAYBAR you should see the audio type. If it still says stereo, please check your TV"s audio output settings. If you reply with the make and model of your TV we can help you look up the settings.

Same problem diagnostic # 6817882

Hi Rob7,

There's some interference showing up in your diagnostic report on the 5 ghz band. Please take a look around your Sonos units for any third party wireless devices you may have and try moving them away from the Sonos speakers and see if things improve.

Like every one else here, my Play 3 surround speakers do not work with my television. Sonos needs to find a fix for this as I
Have spent a great deal of time trying to trouble shoot the problem. Diagnostic # 6884115

Hi Flanstein,

Your PLAYBAR is only receiving a stereo signal from the optical cable. Please check your TV's settings and make sure it's set to output Dolby Digital through its optical output. You might head over the the Home Theater Megathread for more help.

Like every one else here, my Play 3 surround speakers do not work with my television. Sonos needs to find a fix for this as I
Have spent a great deal of time trying to trouble shoot the problem. Diagnostic # 6884115

Hi Flanstein,

Your PLAYBAR is only receiving a stereo signal from the optical cable. Please check your TV's settings and make sure it's set to output Dolby Digital through its optical output. You might head over the the Home Theater Megathread for more help.

Sadly, after discussing this with Samsung, my brand new Series Six UTV television is not compatible with Sonos. It would have been nice to have known this BEFORE I bought your product, which is now completely and totally useless to me. thanks.

In cases like this you can use an HDMI switch to get full audio. You would connect your various inputs, cable box, game systems and the like, to the inputs on the HDMI switch, then the video output from the switch can go to your TV and the audio output can go to the PLAYBAR.

Same problem! No sound from play3 whili watching tv. Diagnostic 6927586

Hi GuyGillen, welcome to the community.
I had a look at your diagnostic. The format of the audio the PLAYBAR was receiving when you submitted this diagnostic was DD 2.0 (stereo format). Not all TV movies/shows will use a DD 5.1 codec.

Just for test, would it be possible to wire the PLAYBAR to the cable box and try again?

Let us know how it goes.

Same issue. Mine worked at first for weeks and then just stopped. Only in tv mode, playing music and ists fine. Diagnosis is 7023119.

Hi fabailey and zwinkler142,

Your PLAYBARs are showing that they are receiving stereo signals from the optical connection. Please check your TV's settings to ensure that they are set to send surround audio out the optical port. It may help to head over to [url=https://en.community.sonos.com/home-theater-228993/home-theater-and-television-recommendation-megathread-6735001this discussion[/url] for advice on setting up your TVs,

I'm having the same issue.

My diagnostic test report number is 7163027

Hi custodemusic,

Your diagnostic report shows that the PLAYBAR is only receiving a stereo signal from the optical input. What type of TV do you have? Is your PLAYBAR wired directly into your TV via the optical cable?

Can you try bypassing your TV and wiring the PLAYBAR directly into your cable box?

I am having the same problem with Playbar and two Play 3s plus Sub. Surround sound works with movies & PS4, but Play 3s and Sub don't produce sound for just TV. My diagnostic confirm is 7348083

bopar, that would indicate to me that the Playbar is not always receiving a full surround (Dolby Digital) signal from the TV, but it is when using your PS4 and DVDs. One way to check that is while you're watching something that doesn't have the SUB or surrounds working, pull up the app and look at Settings> About My Sonos System. The listing for the Playbar would show you what kind of signal the Playbar is getting (and interpreting). Might be worth checking the data source (cable box, or whatever?) and checking the audio settings on that device is set to Dolby Digital. But that's an outside shot, since you seem to be suggesting that sometimes it works, and others it doesn't. Note, too, that different shows have varying levels of use of not only Dolby Digital signals, but even surround sound. I've found that the most effective thing to listen for those things on my TV are either movies, or sports (American Football and Baseball tend to be excellent for pushing sound to the rears). Your mileage, of course, may vary.

If it wasn't working sometimes with the PS4 and DVDs, I'd say you had some wifi interference in the 5Ghz range causing problems. But apparently no 🙂

Hi bfrea, apologies for the late response. Thanks for submitting the diagnostic. The report is showing the home theater system is only receiving a stereo signal. The rear speakers are dependent on a Dolby Digital 5.1 broadcast to take advantage of the rear channels. Can you test your system with a 5.1 broadcast and see if you can hear audio?

hey everyone - same problem. music works on surround sound on my 3's, TV surround sound, only the Player works. Conducted a diagnosis: 7986028 Need a patch? if so, how do I fix it from there?

8288329 Diagnostic Submission. Play bar connected to Sony Bravia Smart TV through an optic cable. The sound works on the Play bar but not the x2 Play 3. I have switched on the surrounds settings: re-configured and re-set the application and Sonos devices with no avail. Receding other posts could you please send through the software update. Having spent 40mins on the phone with no answer I have averted to the community forum.