playbar works but surround play 3 speakers don't

Diagnostic report 6000887

Hi Sonosuser123456789, I have reviewed your diagnostic and found a very high level of interference. This is most likely the issue at hand.
The best would be to with the other two Sonos wireless channels for about 10mins each and let us know how it goes. Add a diagnostic of each channel tested.

Here's an article explaining how to change Sonos WiFi channel.

Hi there,
I'm having the same issue, surround works perfectly for music but play 3 are on mute when watching TV. my diagnostic # is 6238579.
Many thanks

What do you get as Input when you go to "About my Sonos" in your app or controller?

I suspect you are feeding the Playbar Stereo in which case you won't hear much through the surrounds

Hi Ryan,

ok, man thanks,

Best, Lukas

I have this problem. No TV sound in surround speakers. Boosting surround didn't work.

My confirmation number is: 6287609.

Please send patch if applicable.

Hi, there isn't any patch currently as currently any known issues with the surrounds have been long resolved. In your case, from your diagnostic the CONNECT:AMP that you have running the surround speakers isn't wired to the network. CONNECT:AMPs need to be wired in in order to function as surround speakers for your PLAYBAR. It either needs to be wired to the PLAYBAR directly, or wired into the same router or switch that your PLAYBAR is.

This has always been the issue with surround sound speaker systems, "I can't hear the rear speakers!!" the customer always says. The Sonos playbar is direct audio so whatever the TV program you are watching is recorded or broadcasted in(usually stereo 2-channel sound) that's what you will hear. If you play the latest action movie on Bluray, you will hear all speakers as it is recorded in 5.1 surround sound or similar, So when a helicopter flies over the camera in the movie, you'll hear it in the rear speakers flying away for example. Sonos really should have given us options to add "virtual Surround" like Dolby, Pro-Logic etc like you can on most receivers/amplifiers. Hopefully they can offer that through the software in the future, but I'm assuming it will need to be a new playbar model.

Hi Rintintin, the PLAYBAR will automatically do this already. In fact, even if you just have the PLAYBAR, it'll never throw away any audio and will bounce audio against the walls to create the best 5.1 simulation it can.

Same problem, no sound from Play 3s during tv

Diagnostic: 6448191
The diagnostics looks fine, try adjusting the volume of the surround speakers. Since we are receiving 5.1 DD on the PLAYBAR, the surrounds will only produce effect sounds when receiving such a signal.

Hi, I have the same problem whereby don't have any sound playing from the Play 3s when watching TV

Diagnostic: 6475462

Thank you

Assuming your Play 3s are correctly bonded - Under room setting Room Name(+LS+RS) will be visible for the room with the Playbar, then the chances are the audio signal you are sending to the Playbar via the optical cable is only stereo in which case there will often be very little coming out of the Play 3 surrounds.

Check in your controller when the TV is on and you are watching something under "About my Sonos System" and scroll the Playbar - It lists the audio format being received.

Same problem. I'm having the same issues with my two play 1s. The playbar and Sub work fine.

Diagnostic: 6543818.

Is there a solution for this issue?

Interestingly it says "stereo." I have the optical cable connected to my television, but should I connect it directly to my Apple TV? (Note: I've been using my current setup for over a month now and it all worked just fine. The issue arose this week, for some reason. I haven't changed my behavior at all.)

Even if you're getting a stereo signal to the PLAYBAR over optical, the surrounds will still normally be active. They play ambient audio and an upmixed surround sound created by the PLAYBAR. During some programs this may not be very noticeable as a lot of TV content is "talking heads" which is supposed to come out of the front speakers. The PLAYBAR even does this upmixing when it's on it's own. The unit has speakers that are able to push audio up and behind the listener even on its own. The unit doesn't discard audio that it's capable of playing.

There are a lot of TVs out there that can pass Dolby Digital from HDMI to Optical, so if you'd like to post your TVs model number here I'd be happy to check that for you. Most of the new popular or mainstream TVs these days can do it.

On that diagnostic it looks like something came up and actually stopped the surround speakers from playing. We'll want to take a closer look into that. I see a lot of wireless interference on your system on both the 2.4 GHz and the 5GHz. The 5GHz is what the PLAYBAR uses to send audio to your satellites and it looks like there are a lot of communication issues there. I'd recommend rebooting the PLAYBAR which should trigger it to run an auto channel scan and pick a new one.

If it doesn't select a new channel, you'll want to log into your Arris router and set the 5GHz network to one of the lower channels.

Also, the 2.4GHz isn't likely the issue with the surrounds, but it's definitely something you'll want to work with. I see a lot of wireless networks in the area that are pretty strong, so it may be difficult to find a perfect arrangement. It looks like you've already done some channel changes on Sonos. Have you had trouble with other rooms dropping off? If so, you might want to try changing your router's channel and putting Sonos on the opposite side. I believe the router is on channel 1 right now, so putting Sonos on 11 might help, but the neighbors are also using channel 11. It's something to play with to see if you find a good balance.

Let us know how it goes, and feel free to post more diagnostics here if you'd like me to take a look. Just make sure to leave the system alone for 5 minutes after any wireless change before sending one to let everything settle.

hello,

when watching tv my play 3 speakers don't work either, only the playbar does.
surrounds speakers are on and I've also changed the volume but there is still no sound.
diagnostic: 6672744

thanks in advance

What does Input say under "About My Sonos" when watching TV - I suspect it is Stereo in which case depending on what you are watching you won't hear much/anything from rears.

I'm experiencing the same issue. My confirmation number is: 6742152

Same problem diagnostic # 6817882