All of a sudden, the volume has become low on my sonos. Normally, I listen at around 20-25 but now to hear the same level, I have to increase up to 40-45. Started noticing this after the software update. Happens both with Samsung Q8FN native apps and Apple TV4K
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I had similar problem. I use ARC plus 2x ONEs both as a TV (hdmi) and computer (optical) (unfortunately i have to switch manually cables due to only one hdmi input).
TV via eARC and optical runs fine, but computer sound was very low. I tried different soundcards, transmitting sound via bluetooth, different cables but nothing worked…. until I inceased the volume directly on soundbar using touch controls <facepalm>.
A remote or volume control option in app would be useful.
I’m assuming - but maybe someone from Sonos will confirm - this is so that the complaints that “the minimum volume was too low” can be marked as “resolved”.
Has it been resolved cause I’m not happy at all with my volume and I’ve spoken directly with Sonos and submitted diagnostics. I’m disgusted with the sound volume on the Arc especially on music services as my Play 5 GEN 1 is louder !!!!
All of a sudden, the volume has become low on my sonos. Normally, I listen at around 20-25 but now to hear the same level, I have to increase up to 40-45. Started noticing this after the software update. Happens both with Samsung Q8FN native apps and Apple TV4K
Disgusted with volume of the Arc - my Gen 1 Play 5 is louder - WTF??? Sort this out SONOS!!!
Hi folks,
Thank you for reaching out to the Sonos community and letting us know about your concern. We really appreciate your patience while we are working through this. Our Sonos engineers are investigating this issue and working for a solution that works for users experiencing the same, but we don't have any timeframe to share. Let me share the following threads in the community for your reference:
https://en.community.sonos.com/home-theater-228993/arc-tv-sound-cuts-in-and-out-6842963
https://en.community.sonos.com/home-theater-228993/sonos-arc-samsung-q90t-sound-cutting-out-anyone-else-6843526?page=2&size=25
Make sure that your TV is up to date. eARC should always be enabled if possible to get the most out of the Sonos Arc. If your TV is having trouble when eARC is enabled and you're using streaming services, you can disable the eARC from the TV settings because the streaming audio will still be compressed and you'll still get Atmos and most probably we’re investigating it.
For 4k Bluray or any hard media plugged in directly to the TV and has Atmos, always enable eARC because eARC always looks for uncompressed audio. Here are helpful videos about it.
https://www.youtube.com/watch?v=nLlaGs2lhIw
https://www.youtube.com/watch?v=sbTD0hqJWQQ
We also recommend reaching out to your TV manufacturer for further assistance. Please let us know if you have any further questions or concerns, we'll be glad to assist you.
What about us who don’t have EArc on Tv but personally I’m disgusted with the sound volume when playing music through my tv & even more so Airplay, Apple Music - infact anything to be honest!!! I have Play 5 Gen 1 in my bedroom I play music & I have linked to my tv - it’s MUCH louder than the Arc and cost me a fraction of the price! I’ve submitted diagnostics and complained and still so disappointed as love my other speakers. PLEASE FIX THIS ASAP!!!
Just so disappointed in the volume of the Arc
First post here and found this thread as I was searching for info on what we felt was a low volume issue with our new Sonos Arc.
We have several generation 1 Play 5’s but never took the plunge for the playbar or beam, however, a member of the family has the playbar and I’ve always been so impressed with the quality of the sound. Anyway finally took the plunge and went for the full surround system, arc, sub, and two play one’s. Music wise, it sounds great, but when watching Sky (we have Sky+HD) the sound volume drops dramatically and we have to increase the volume to near 70 and of course if we switch back to music it’s incredibly loud due to being at 70.
Considering the cost of the system, I’d be really disappointed if I should have gone for the playbar. I notice this thread has been running for a few months now and Sonos have stated they are aware of issues, but it has yet to be fixed.
I guess if it hasn’t been resolved soon, I might consider returning the arc and purchasing a playbar instead.
Just to maybe assist you a little here…There is a volume control for the Arc in the Sonos App🤔?.. plus almost any infrared ‘remote’ can be setup and used to control the volume of the Arc too, or it’s volume can be controlled using the connected TV remote over HDMI CEC and if you have an installed voice assistant (Alexa.Google) on the Arc, then something like ‘Alexa set the volume to 3’ (or any number between 1-10 inclusive)) will change its volume too. HTH.👍
Thanks. I’m familiar with voice control, but I just dont like it. And regarding the any infrated remote, this solution doesn’t work while my pc is connected. And yes, volumes on my pc are set to maximum volume.
Thanks. I’m familiar with voice control, but I just dont like it. And regarding the any infrated remote, this solution doesn’t work while my pc is connected. And yes, volumes on my pc are set to maximum volume.
An infrared ‘remote’ should work, whether your PC is connected, or nothing is connected, to the Sonos product - you just need to enable the IR sensor in the device room settings via the Sonos App.
I don’t have this issue, on either of the two Arcs I have in my home. As a result, I have to wonder if it isn’t a setup issue on the output of your TV, but without specifics, that’s merely a guess. Your best bet would be to call Sonos Support directly to discuss it.
When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network, certainly much more so than any post here in a forum.
Has there been a resolution to this?
I have the same problem. I do not expect Sonia customer service to respond. Since going public CS is poor!
I’m extremely disappointed in the arc I don’t know if it’s only me but the Arc is not wowing me at all even in the Atmos mode specially at this price point.
and when I’m watching a moving I have to turn the volume all the way up for me to hear talking so I bought 2 times the one SL didn’t get any better
is someone experiencing this problem or is it just me ?
I agree. I just purchased the arc to replace my playbar. Don’t know why I spent the money, it sounds no better than my playbar!
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