Low Volume- Sonos Arc


Userlevel 2

All of a sudden, the volume has become low on my sonos. Normally, I listen at around 20-25 but now to hear the same level, I have to increase up to 40-45. Started noticing this after the software update. Happens both with Samsung Q8FN native apps and Apple TV4K


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-- and Sonos should offer an explanation. 

They have already explained the change to volume mapping here:

 

Fantastic, thank you! I’m surprised this didn’t make it into the thread earlier. Anyway, glad there’s a solid explanation and it makes sense. Appreciate that you pointed it out.

Userlevel 7

-- and Sonos should offer an explanation. 

They have already explained the change to volume mapping here:

 

This just happened to me too. I’ve had my ARC for about two years now and use it almost exclusively with my Apple TV, which I use for all my streaming and music. I rarely use the Sonos app, except when I want a readout of the audio format of whatever I’m watching. But I’ve always noticed the volume slider and it’s generally been in the 20-30 range for almost everything from stereo TV to Atmos movies. I was on vacation the past 10 days and came home and turned the TV on and noticed there wasn’t much volume. I discovered that the volume suddenly needed to be set to about 70 for TV and about 50 for Atmos to achieve the same actual volume as I had before. I tried everything from reseting the Sonos to unplugging to retuning. And it’s the same issue with the TV’s (LG CX) built-in apps. Ultimately, I’m not really sure it matters. It’s not like I ever want it crazy loud anyway. That is, I’m never going to set it to 100 volume or even 90, so it’s generally irrelevant what a somewhat arbitrary slider number reads. Still, it’s a really strange change and I can only assume Sonos did this intentionally to have a more realistic volume range. This is clearly an issue that a lot of people have -- a sudden and drastic change in volume reading -- and Sonos should offer an explanation. 

Have an ARC for 2 years ….no issues….then one day it disappeared from my system...I go into the app and find it and reinstall...pretty easy to do….that’s when I discovered the low volume...sonos said it was a faulty ARC since the diagnostics did not show any problems...tried everything to get the low volume back to where I used to listen...about 23-25...now have to crank it to 55-60 to listen to music or TV...I’M ONLY 59 and hearing didn’t just go on me….So I swap out the ARC and get a new one…..NO CHANGE!!

I have Sony Oled..2 years old…..let us know if anyone gets a fix for this!!

I spoke with a Sonos rep and we discovered Comcast’s cable audio output (via “Settings” ) was set to PCM, not “auto”. I changed it to Auto and saw significant improvements for cable. I’m now able to hear at 25, not 50. I later played with some Samsung native apps like Netflix and saw improvement there by switching the audio on a show itself from “English Original” to “English Original 5.1”

Same issue here...sonos customer service was pretty good with looking at 4 diagnostics from my system...they didn’t see any faults on the diagnostics and one CS rep told me that this is unheard of and said it was a defective unit...so i get another ARC….no change….the technician said it probably has something to do with software up stream and has seen this issue with some other customers….thanks everyone in this forum as I have tried many different options here….I will keep an eye on this as I think Sonos should have fix here!!

I spoke with a Sonos rep and we discovered Comcast’s cable audio output (via “Settings” ) was set to PCM, not “auto”. I changed it to Auto and saw significant improvements for cable. I’m now able to hear at 25, not 50. I later played with some Samsung native apps like Netflix and saw improvement there by switching the audio on a show itself from “English Original” to “English Original 5.1”

Userlevel 1

Hi,

I have the same issue with my New arc, works fine since 2 weeks and now volume are very low in netflix or myCANAL and high in YouTube for example.

applications are in my Apple TV 4K.

the only things who change is my Arcana HD fury who receive the HDMI for the sound, I don’t use my Sony TV who have not eArc.

i can’t activate the pathrough mode.

I’m extremely disappointed in the arc I don’t know if it’s only me but the Arc is not wowing me at all even in the Atmos mode specially at this price point.  
and when I’m watching a moving I have to turn the volume all the way up for me to hear talking so I bought 2 times the one SL didn’t get any better 

is someone experiencing this problem or is it just me ? 
 

I agree. I just purchased the arc to replace my playbar. Don’t know why I spent the money, it sounds no better than my playbar!

I have the same problem. I do not expect Sonia customer service to respond. Since going public CS is poor!

Went to the local lab today and they told me that after checking with manufacturer setting - all is ok with the ARC. 
I told them I am playing music at 80-90% of the volume at my living room and they didn’t know what to tell me… 

I had a similar issue. Muted audio and unclear voice in songs on youtube music. . Airplaying the same song directly to Sonos played the expected clear and loud levels. So the issue was not in Sonos.

Setup was Roku Ultra → via HDMI → Samsung QN85DA → via HDMI eARC → Sonos ARC .

Solution:

  1. Go to Roku → Audio → - Digital output Stream to “Passthrough” 
  2. Go to Samsung or your TV and set digital Audio output to “Passthrough” as well

It’s not an Arc problem. The sources upstream are applying their logic/codecs to pass modified audio downstream. Let Arc do all the handling. 

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I can see there's a problem here. To me it seems you're a bit quick in pointing at the speakers, especially when your conclusion is that there's “a software bug effecting all sonos products". Only some people's systems seem to be affected and since Sonos is depending partly on your TV, there's another possible cause here.

My Beam and Samsung QE65Q90 are not affected.

maybe, but faults are really 100% hit rates, even major recalls 75% of people wont have experienced the issue. yeah it could be an issue with the TV but then again LG are just as likely to say that’s it’s not an issue with their TV because it works with other bars etc. Probably like the electric car issue - both parties have a part to play.

Only sonos knows but their customer service has no been helpful atm, I’ve got another call with them today to try an progress the issue but I’m quickly coming up to the end of the return period - ideally i like to keep the system so hoping that eventually they say something like they know what the issue is an working on a fix which I would happily take but atm it’s is night mode turned on, turn it on and off etc, send us a session number etc.  That’s why I’m frustrated.

 

Userlevel 7
Badge +17

I can see there's a problem here. To me it seems you're a bit quick in pointing at the speakers, especially when your conclusion is that there's “a software bug effecting all sonos products". Only some people's systems seem to be affected and since Sonos is depending partly on your TV, there's another possible cause here.

My Beam and Samsung QE65Q90 are not affected.

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In the Arc thread you posted “I've got the same problem on mine". Not being clear about the device you actually own and cross posting your problem can lead people to the conclusion you are  trolling.

It seaams you're not, so people can best help you in your own thread.

 

To me this looks like a cross product fault on the products, the fact that on TV normal view the sound peaks at 80db at 100% but on spotify app from the same tv at 50% I get 92db, that’s a huge difference.

 

Clearly the speakers themselves are capable but I suspect there is a software bug effecting all sonos products. When you read text from Reddit and this site people mention several brands of TV on both the beam and the arc. 
 

Until the community shout loudly enough there won’t be a fix, instead I imagine internally they are blaming TV manufacturers etc. Which I see a lot in electric cars - charger company blames the car while the one blame the charger. result is very little action until buybacks are used. then suddenly they work together to find both are partially at fault.

 

That is the sad truth of for profit companies they are hear to make money. that said I like sonos products the build quality is nice, I like the idea of building up a system over time, sound quality is good to my ears - it’s just this issue that’s ruined the experience, it feels like the systems been kneecapped because of it.

 

 

Userlevel 7
Badge +17

In the Arc thread you posted “I've got the same problem on mine". Not being clear about the device you actually own and cross posting your problem can lead people to the conclusion you are  trolling.

It seaams you're not, so people can best help you in your own thread.

 

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Been having the same issue on mine, Dolby digital 2.0 is loud even at 20  and ps4 set to Bitstream dolby 5.1 is normal at 35 (perfect level) but everything else is normal at 40-50 and even at 100 is feels capped.

 

Support has been disappointing so far, really feel let down by the brand here.

 

Device im running is a LG C9 fully updated, set to pass through and earc on.

 

might have to return the lot at this rate as it seems zero chance of a fix if this has been going on for a year.

Strange, only you mention in the link below that you recently bought a Beam to use with the C9 and you’ve only just joined the forum too - how come no complaints here before about your Arc?

 

Because I got my sonos product this month, since having these issues I’ve been looking for fixes and as I look find more and more people with the same issue with no fix or decent response.

 

No idea where you got the arc idea from but people here are mentioning the same issue with the beam, so it’s obviously a cross platform issue. 
 

 

Been having the same issue on mine, Dolby digital 2.0 is loud even at 20  and ps4 set to Bitstream dolby 5.1 is normal at 35 (perfect level) but everything else is normal at 40-50 and even at 100 is feels capped.

 

Support has been disappointing so far, really feel let down by the brand here.

 

Device im running is a LG C9 fully updated, set to pass through and earc on.

 

might have to return the lot at this rate as it seems zero chance of a fix if this has been going on for a year.

Strange, only you mention in the link below that you recently bought a Beam to use with the C9 and you’ve only just joined the forum too - how come no complaints here before about your Arc?

 

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Been having the same issue on mine, Dolby digital 2.0 is loud even at 20  and ps4 set to Bitstream dolby 5.1 is normal at 35 (perfect level) but everything else is normal at 40-50 and even at 100 is feels capped.

 

Support has been disappointing so far, really feel let down by the brand here.

 

Device im running is a LG C9 fully updated, set to pass through and earc on.

 

might have to return the lot at this rate as it seems zero chance of a fix if this has been going on for a year.

All of a sudden, the volume has become low on my sonos. Normally, I listen at around 20-25 but now to hear the same level, I have to increase up to 40-45. Started noticing this after the software update. Happens both with Samsung Q8FN native apps and Apple TV4K

Had the same problem- changed the digital audio output on the TV from the default - ‘PCM’ - to ‘bitstream’. Problem resolved. 

As of February 3rd 2022 I am still experiencing this problem. I contacted a rep at Sonos and tried all of the suggested settings and resets and nothing seemed to help. My set up is LG CX TV and Sonos Arc via HDMI eARC and digital sound out set to Passthrough. I use the WebOS built in apps and If I’m using YouTube it displays that I am getting PCM and the volume is loud enough at 20/100. But when I switch to Disney Plus or Netflix and watch something in Dolby Atmos (DD+) it need to have the volume at 50/100 to be loud enough. At this point I’m not sure if it’s the sound bar, the TV or the sound output such as PCM, Dolby Atmos (DD+) etc. Very disappointed in the sound volume while watching Netflix or Disney plus which sucks because this is the only streaming services I use… Sonos please update if this is an issue on your end. 

I have the exact same issue with my Sonos Arc, Sonos sub, Sony 77” A80J, and Monster Ultra High-Speed 8K Cobalt HDMI 2.1 Cable at 48 Gbps cable connected to the eARC port. Because I have Ruckus Wireless access points in my home I have to have the arc wired to my home network in order for the sub to link to it (Apparently a known bug according to Sonos support). 
 

Dolby 2.0 audio plays perfect and we range from 16-30 depending on the content we are watching and have zero issues. 
Dolby 5.1 or Atmos need fixing ASAP.
This weekend we watched Disney+ and Moana with our daughter and we had it up to 60-70 range in order to hear the dialogue comfortably. We watched West Side Story on HBO Max and we had it at 80 to hear the dialogue. 
I have not tried our older Apple TV. I also have a Mac mini with Plex that I have to do further testing with.

 

I have volume limit at 100%, Loudness and night mode turned off. Sonos is up to date. I tried using Trueplay but it didn’t help. Tried tuning trueplay with my iPad Pro (4th gen) vs. my iPhone Pro 13 but it made no difference. 

 

TV is set to use eARC and audio out set to pass through. Will review additional TV settings to confirm if I have things set correctly.  TV has latest March 1 update. 

As of February 3rd 2022 I am still experiencing this problem. I contacted a rep at Sonos and tried all of the suggested settings and resets and nothing seemed to help. My set up is LG CX TV and Sonos Arc via HDMI eARC and digital sound out set to Passthrough. I use the WebOS built in apps and If I’m using YouTube it displays that I am getting PCM and the volume is loud enough at 20/100. But when I switch to Disney Plus or Netflix and watch something in Dolby Atmos (DD+) it need to have the volume at 50/100 to be loud enough. At this point I’m not sure if it’s the sound bar, the TV or the sound output such as PCM, Dolby Atmos (DD+) etc. Very disappointed in the sound volume while watching Netflix or Disney plus which sucks because this is the only streaming services I use… Sonos please update if this is an issue on your end. 

It is absolutely asinine that this issue continues to exist. Along with the inconsistent LPCM audio issue and the 7.1 downmix fix seemingly MIA, Sonos has probably lost me as a customer. 

As of February 3rd 2022 I am still experiencing this problem. I contacted a rep at Sonos and tried all of the suggested settings and resets and nothing seemed to help. My set up is LG CX TV and Sonos Arc via HDMI eARC and digital sound out set to Passthrough. I use the WebOS built in apps and If I’m using YouTube it displays that I am getting PCM and the volume is loud enough at 20/100. But when I switch to Disney Plus or Netflix and watch something in Dolby Atmos (DD+) it need to have the volume at 50/100 to be loud enough. At this point I’m not sure if it’s the sound bar, the TV or the sound output such as PCM, Dolby Atmos (DD+) etc. Very disappointed in the sound volume while watching Netflix or Disney plus which sucks because this is the only streaming services I use… Sonos please update if this is an issue on your end. 

I am also experiencing the same issue with my arc. I have tried all the possible options multiple times. What I have observed is that sonos sounds loud for dolby Digital 2.0 format but becomes quite for any other DD+ format including Atmos. I need to to watch it at minimum 50% level to get reasonable listening volume level. I bought Sonos sub and 2 Ones SL to improve the overall sound quality of my system. I am happy with sub and sonos one SL but feel that arc is not doing Justice to over all system. Sometimes I feel my $2000+ system doesn’t sound as good as old $200 Vizio soundbar. I hope Sonos fixes this as soon as possible. 

Thanks. I’m familiar with voice control, but I just dont like it. And regarding the any infrated remote, this solution doesn’t work while my pc is connected. And yes, volumes on my pc are set to maximum volume.

An infrared ‘remote’ should work, whether your PC is connected, or nothing is connected, to the Sonos product - you just need to enable the IR sensor in the device room settings via the Sonos App.

facepalm… thank you :D

I just should follow good old RTFM rule 😉. Im so embarrased :)

Thanks. I’m familiar with voice control, but I just dont like it. And regarding the any infrated remote, this solution doesn’t work while my pc is connected. And yes, volumes on my pc are set to maximum volume.

An infrared ‘remote’ should work, whether your PC is connected, or nothing is connected, to the Sonos product - you just need to enable the IR sensor in the device room settings via the Sonos App.

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