All of a sudden, the volume has become low on my sonos. Normally, I listen at around 20-25 but now to hear the same level, I have to increase up to 40-45. Started noticing this after the software update. Happens both with Samsung Q8FN native apps and Apple TV4K
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Just to maybe assist you a little here…There is a volume control for the Arc in the Sonos App🤔?.. plus almost any infrared ‘remote’ can be setup and used to control the volume of the Arc too, or it’s volume can be controlled using the connected TV remote over HDMI CEC and if you have an installed voice assistant (Alexa.Google) on the Arc, then something like ‘Alexa set the volume to 3’ (or any number between 1-10 inclusive)) will change its volume too. HTH.👍
Thanks. I’m familiar with voice control, but I just dont like it. And regarding the any infrated remote, this solution doesn’t work while my pc is connected. And yes, volumes on my pc are set to maximum volume.
Thanks so much for the suggestions but nothings seems to work and everything seems to point to the driver. Manually manipulating the touch controls didn’t help as they directly drive the Sonos volume on the app. I tried that with the HDMI cable connected and disconnected. The volume on the TV itself is set to zero. I’ve tried every sound setting on the set itself. Nothing works.
I’m planning on a move in the Spring and will probably replace my Sonos gear solely based on this problem which is impossible to live with and not being addressed by Sonos. I’ve been a Sonos customer for the life of the company.
I had similar problem. I use ARC plus 2x ONEs both as a TV (hdmi) and computer (optical) (unfortunately i have to switch manually cables due to only one hdmi input).
TV via eARC and optical runs fine, but computer sound was very low. I tried different soundcards, transmitting sound via bluetooth, different cables but nothing worked…. until I inceased the volume directly on soundbar using touch controls <facepalm>.
A remote or volume control option in app would be useful.
Just to maybe assist you a little here…There is a volume control for the Arc in the Sonos App🤔?.. plus almost any infrared ‘remote’ can be setup and used to control the volume of the Arc too, or it’s volume can be controlled using the connected TV remote over HDMI CEC and if you have an installed voice assistant (Alexa.Google) on the Arc, then something like ‘Alexa set the volume to 3’ (or any number between 1-10 inclusive)) will change its volume too. HTH.👍
I had similar problem. I use ARC plus 2x ONEs both as a TV (hdmi) and computer (optical) (unfortunately i have to switch manually cables due to only one hdmi input).
TV via eARC and optical runs fine, but computer sound was very low. I tried different soundcards, transmitting sound via bluetooth, different cables but nothing worked…. until I inceased the volume directly on soundbar using touch controls <facepalm>.
A remote or volume control option in app would be useful.
Same problems here - output from the television using HDMI eArc needs to be turned up to 80% or more to be a usable volume. This happens with anything from the television - AppleTV, over the air content, DVD, etc. The Arc playing music along with other speakers needs to be turned way down to normal volume levels. This seems to have started after a previous update and persists to this day. Nothing helps - powering everything off, swapping HDMI cables, etc.
I’m extremely disappointed in the arc I don’t know if it’s only me but the Arc is not wowing me at all even in the Atmos mode specially at this price point.
and when I’m watching a moving I have to turn the volume all the way up for me to hear talking so I bought 2 times the one SL didn’t get any better
is someone experiencing this problem or is it just me ?
All of a sudden, the volume has become low on my sonos. Normally, I listen at around 20-25 but now to hear the same level, I have to increase up to 40-45. Started noticing this after the software update. Happens both with Samsung Q8FN native apps and Apple TV4K
Just got the Arc along with the gen 3 sub and surrounds. I also had the same problem and was tempted to return until I played with my setup and figures out what the issue was. Basically I had two issues. Not sure which of the two was the issuer if both were the issue. 1 I was connecting the audio via AirPlay 2 on my Apple 4K tv. 2 I also had the Arc connected to optical input via the HDMI/optical connector that came with the arc. I have an older TV so I did not think I had an Earc port. I believe when connecting to airplay it compresses the sound too much. Air ply works on my sonos 5 just fine but when connecting my system via airplay I also had to have the volume at around 70% to hear movies…never a problem with music. I decided to unplug all the system from the power and removed the connection from the optical drive. To my surprise one of the HDMI port on my TV was an ARC not Earc, so I just plugged the HDMI to the arc port on my TV and it worked! Obviously i don’t get the full benefit of atmos Dolby until I upgrade to a new TV, but the system still sounds fantastic! I hope this helps those who have an issue.
I have the same setup as the OP. I solved this issues by going into the AppleTV4k settings, video & audio, then turned ‘Reduce Loud Noises’ to ‘Off’. I never turned this on, maybe it happened in an update. Hope this helps.
Has there been a resolution to this?
I don’t have this issue, on either of the two Arcs I have in my home. As a result, I have to wonder if it isn’t a setup issue on the output of your TV, but without specifics, that’s merely a guess. Your best bet would be to call Sonos Support directly to discuss it.
When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network, certainly much more so than any post here in a forum.
Same on both my Arc and Playbar. for watching TV or movies I’ve never had the sound above about 15% of max and most of the time its at 10% of max, for playing music the highest I’ve done was 40% of max and then I stopped going higher because the lights in my roof and my windows started rattling. If I ever get the balls to try 100% volume, my neighbours will think there is a earthquake
I don’t have this issue, on either of the two Arcs I have in my home. As a result, I have to wonder if it isn’t a setup issue on the output of your TV, but without specifics, that’s merely a guess. Your best bet would be to call Sonos Support directly to discuss it.
When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network, certainly much more so than any post here in a forum.
First post here and found this thread as I was searching for info on what we felt was a low volume issue with our new Sonos Arc.
We have several generation 1 Play 5’s but never took the plunge for the playbar or beam, however, a member of the family has the playbar and I’ve always been so impressed with the quality of the sound. Anyway finally took the plunge and went for the full surround system, arc, sub, and two play one’s. Music wise, it sounds great, but when watching Sky (we have Sky+HD) the sound volume drops dramatically and we have to increase the volume to near 70 and of course if we switch back to music it’s incredibly loud due to being at 70.
Considering the cost of the system, I’d be really disappointed if I should have gone for the playbar. I notice this thread has been running for a few months now and Sonos have stated they are aware of issues, but it has yet to be fixed.
I guess if it hasn’t been resolved soon, I might consider returning the arc and purchasing a playbar instead.
Just so disappointed in the volume of the Arc
Hi folks,
Thank you for reaching out to the Sonos community and letting us know about your concern. We really appreciate your patience while we are working through this. Our Sonos engineers are investigating this issue and working for a solution that works for users experiencing the same, but we don't have any timeframe to share. Let me share the following threads in the community for your reference:
https://en.community.sonos.com/home-theater-228993/arc-tv-sound-cuts-in-and-out-6842963
https://en.community.sonos.com/home-theater-228993/sonos-arc-samsung-q90t-sound-cutting-out-anyone-else-6843526?page=2&size=25
Make sure that your TV is up to date. eARC should always be enabled if possible to get the most out of the Sonos Arc. If your TV is having trouble when eARC is enabled and you're using streaming services, you can disable the eARC from the TV settings because the streaming audio will still be compressed and you'll still get Atmos and most probably we’re investigating it.
For 4k Bluray or any hard media plugged in directly to the TV and has Atmos, always enable eARC because eARC always looks for uncompressed audio. Here are helpful videos about it.
https://www.youtube.com/watch?v=nLlaGs2lhIw
https://www.youtube.com/watch?v=sbTD0hqJWQQ
We also recommend reaching out to your TV manufacturer for further assistance. Please let us know if you have any further questions or concerns, we'll be glad to assist you.
What about us who don’t have EArc on Tv but personally I’m disgusted with the sound volume when playing music through my tv & even more so Airplay, Apple Music - infact anything to be honest!!! I have Play 5 Gen 1 in my bedroom I play music & I have linked to my tv - it’s MUCH louder than the Arc and cost me a fraction of the price! I’ve submitted diagnostics and complained and still so disappointed as love my other speakers. PLEASE FIX THIS ASAP!!!
All of a sudden, the volume has become low on my sonos. Normally, I listen at around 20-25 but now to hear the same level, I have to increase up to 40-45. Started noticing this after the software update. Happens both with Samsung Q8FN native apps and Apple TV4K
Disgusted with volume of the Arc - my Gen 1 Play 5 is louder - WTF??? Sort this out SONOS!!!
I’m assuming - but maybe someone from Sonos will confirm - this is so that the complaints that “the minimum volume was too low” can be marked as “resolved”.
Has it been resolved cause I’m not happy at all with my volume and I’ve spoken directly with Sonos and submitted diagnostics. I’m disgusted with the sound volume on the Arc especially on music services as my Play 5 GEN 1 is louder !!!!
Just upgraded from the Beam + Sub to Arc + Sub on a Bravia X950H… yep… volume on the arc needs to be 50% higher than what it was on the Beam. I have the Beam in my gaming room, and it rarely goes above 30. Arc, on average is always at around 50+.
Weird…
Userlevel 1
Does anyone else have this problem with the Arc? The volume sounds so low even though I have disabled the night mode and turned on loudness. I have to push the speaker level up to 30 to hear anything
I don’t think it’s just Arc-related: I’ve noticed it on my Playbase, One’s and Play:5. As I say, I suspect it’s to resolve the “minimum volume is too loud at night” concerns that some owners have expressed.
Dear Sonos: Can you confirm whether this is the case, please?
Same here. After about three months of use, I need to increase volume to 75% just to get normal conversational level volume. Not cool.
Same here also. I was so excited about my Sonos surround system and it sounded wonderful. No i have to raise the volume to over 50% to hear when watching TV
Userlevel 7
This may be me misunderstanding, but .... what has the volume on the TV got to do with anything? Where do the 10 and 40 come from?
If you turn the volume up close to max in the Sonos app, is the Arc still quiet, or much louder than you would ever want to listen to it?
We have tried normal tv, multiple streaming sources and music services with the same result.
Userlevel 7
Our new arc arrived today and we switched out the playbar to the arc. Nothing else changed. Volume on tv went from 10 to 40 for same volume feel.
Contemplating if it’s worth just returning the arc since for me so far the arc seems like a step down in sound to what we have had
Does anyone else have this problem with the Arc? The volume sounds so low even though I have disabled the night mode and turned on loudness. I have to push the speaker level up to 30 to hear anything
I don’t think it’s just Arc-related: I’ve noticed it on my Playbase, One’s and Play:5. As I say, I suspect it’s to resolve the “minimum volume is too loud at night” concerns that some owners have expressed.
Dear Sonos: Can you confirm whether this is the case, please?
Same here. After about three months of use, I need to increase volume to 75% just to get normal conversational level volume. Not cool.
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