Google assistant on Sonos one not responding

Also having same problem with unknown voice command with google assistant on recently purchased Sonos One. From this thread it seems issue has been ongoing for over a year so agree with others that the product is mis-sold as being compatible with google assistant. 

Same problem for me. I specifically bought the sonos because they’re been heavily advertising it as supporting google assistant, but honestly, it’s completely useless at this point. For two weeks I’ve been able to get Google to respond only once or twice correctly to what I was asking, and 100% of the time the responses are so delayed that it’s completely useless. I’m talking like 30-60 seconds from the time I say my request to the time the google assistant finally responds. And, like I said, 90-95% of the time those responses from google are ‘There was a glitch, please try again in a little while’ or ‘Something went wrong, please try again.’

Has Sonos acknowledged this problem at all? They really shouldn’t advertise a service on their product that’s this broken. Sadly, I’m likely going to be taking this piece of garbage back to the store for a refund, which is a shame as I really would enjoy it if not for this one specific problem. 

The only reason I mentioned it was, it fixed a similar situation that I had with Alexa and so thought it may be worth trying. 

I’ve also had plenty of trouble with this problem recurring several times over the last several months. Everything will be working fine, then gradually GA on Sonos starts not getting commands (1 minute delay, then “there was a glitch/something went wrong”. Gets worse and worse.

It’s a popular theory that it might be due to a local IP address conflict, but it isn’t. Scratch that explanation from the list.

The first time this happened I tried rebooting the router and the Sonos speakers - no good. I tried disconnecting anything else on the network that has anything to do with Google (Google Home speakers, Android phones and tablets) - no good. I tried unpairing the stereo pair and turning off the 2nd speaker - no good. I tried connecting to ethernet instead of WiFi - no good. I tried connecting to a different router on a different LAN - that cured the problem, but it came right back when I reconnected the Sonos to my regular LAN. Finally one day there was a general power failure, and when power came back the entire LAN rebooted in random order, probably changing the Sonos LAN IP address and many others - and the problem was cured, for about a month before it started again.

It is totally understandable why one would think that this could be an IP address conflict. It was practically the first thing I thought, and I checked thoroughly. But there is no IP address conflict.

I did send logs to Sonos, and they responded that there was “something strange”, but they stopped looking into it when my problem was initially cured.

What I have found that cures it is to assign a different LAN IP address to the Sonos speakers. That cures the problem right away. So now when this problem happens, I flip them back and forth between two dedicated IP addresses (i.e., .71/.72 and .73/.74). That cures the issue for a while. I don’t reboot the router if possible, because that’s a disruption to all the devices on the network, and it doesn’t automatically change existing IP addresses. Instead I use dhcpsrv on my Windows machine to re-assign just the Sonos speakers when they are unplugged/re-plugged.

I have not tried the “clear Google activity” method, but I will give it a test next time. It doesn’t seem likely to me because as I noted above I can cure the problem temporarily by moving my Sonos speaker to a different LAN, and the problem comes right back when it returns to the original LAN.

I might believe that it’s a unique issue between my Netgear router and the Sonos speakers, but in that case I doubt it would be a widespread issue with other people, unless you all have Netgear routers?

I had a similar issue. Since a week, Sonos stopped understanding basic commands like Play Joe Fm on Tune-In or Volume Up or Down. It did react on the Hey Google wake up but didn’t understand a thing after that.

Here is how I fixed it:

I browsed to:

https://myactivity.google.com

Make sure you are logged in with the correct google account.

On that page you see a list of all the commands you ever gave to your google assistant and browsing history.  To make it easier and only see assistant commands, you can press the Filter button and select Assistant.  It will then only show assistant commands.

The long history list seems to confuse Sonos.  So press the “thrash can” button next to Today and all the other dates.  I had to press many times because it keeps the history day by day and there is no delete all history button.

After that, select the main “My Activity” menu on that page and select “Activity Controls”

Uncheck the two boxes in Web & App Activity.  It pauses the recording of all your activity.

This fixed the problems and I could again have a meaningful conversation with my Sonos One.

For example a command like Volume 1 or Volume 2 did not work anymore at all.  Since I went through the above steps, these work again.

Despite the fact that I disabled “Include voice and audio recordings” in the “My Activity” section, it still seems to register all commands in the history.  So I may need to clear this in a month from now again.

It would be great if the Sonos team checks why this activity history is such a problem with the Sonos One. Because it isn’t a problem with other devices like Google’s own Home devices.

• On my phone if I use the exact same commands with google assistent (i.e.: "play The Beatles"), it still works perfectly and it can play songs from Spotify. My phone then plays them on the app, not Sonos. So: google assistent can understand my commands.
• The Sonos One always still perfectly understands "ok google" and can answer "what is the time" every single time (so seems to understand my words). So: the sonos microphone and device still can understand commands.
• I have tried resetting both the sonos app, the google assistent and the sonos one itself, but no results.
• Status page seems to be fine.
• It works perfectly for a couple of weeks, it could switch from Spotify, Tune-in, to volume-up and volume-down so well. My phone would be in another room, so I am sure it was the Sonos system microphone + google assistent working.
• There is no red/orange/green light. It's just off, and lights up white when I say "ok google".