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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26418 Topics
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User135955Avid Contributor I
posted in Portable speakers
disappearing move

Hi, the move shows up on my iPad, which is not on the latest iOS, but not any devices that are on the latest IOS.I see others have had similar problems, but haven’t found a solution anywhere. Does the sonos software need a patch to fix this?

6
Corry P
3 years ago
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HowuskiContributor I
asked in Advanced setups
Sonos Play 5 gen 1 and Sonos 1

So I have a Sonos Play 5 gen1 and a Sonos 1….will I be able to keep them both on the Sonos S1 app?  Or do i have to move the Sonos 1 to the S2 app? and keep the 5 gen 1 on the S1 app?  I just want my sonos to work together… 

1
AjTrek1
3 years ago
T
trolotroy
posted in Components and Architectural
Sonos Move Chirping

Hey guys, I am having troubles with my Sonos Move “chirping” or “audio clipping” every couple minutes when playing music on YouTube Music. It sounds awful when it happens and its always louder than the music. I’ve heard some other people on here have had the same issues but on other products and the blame always gets put on the TV its connected to.Well I’ve contacted Sonos and they just keep saying, “We’ll keep an eye on the issue and fix it on the next software update.”It’s been driving me NUTS the past couple days and I can’t seem to wait it out till it stops.Has anyone else had the same isses with their Sonos products chirping? (AND NOT CONNECTED THROUGH HDMI ARC)And if so, has there been a way to get around it?

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S
3 years ago
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SpandexTContributor I
asked in Components and Architectural
Do I factory reset all Sonos devices? - My App randomly loses them

I have 10 Sonos Devices - all have worked fine for years/months without issue - however all of a sudden (past month maybe more) the Sonos App cannot see multiple devices or sometimes the entire system.  Other apps (such as spotify) can see them - and if you physicially press play on the devices they continue to play the last playlist so are connected to wifi.It’s completely random,  somtimes the app sees all. sometimes none and sometimes just one - they are all connected via Wifi.I’ve triedcomplete factory reset on my home router (BT)  - no change Factory reset of one/two devices but no change - no change I’ve attempted evey change on the forums (2.4 channel change, re assign nwk, find system etc.)  - no change uninstalled the app on all iphones/ipads - no change I’ve done the above multiple times with different results at different times - when you finally think evything is working again the app allows you contorl devices for a short period of time and then loses them again. Is there

6
UKMedia
3 years ago
Dave
DaveHeadliner II
posted in Components and Architectural
Sky Fibre Broadband & Sonos

Hi all, and a shout out to the sonos gurus as I’m stuck and pi**ed off.Had BT broadband and Sky TV (Q and Mini Box), all good and sonos on mesh network. Boost lived on 24 port unmanaged switch.Moved to Sky Fibre yesterday (Friday 23rd April 2021) and I can’t get any of my devices in the app.I took the Boost and plugged into router directly and managed to add the Move in the app (V2) but nothing else - even on my iMac it’s not connecting.I think my only option is to factory reset all my sonos kit which is a fair amount of resetting - would rather not take that path but it’s F**ked!The Playbar and two ones (SS) still work on the TV via optic but can’t see or control anything.I’ve attached two screen dumps of Sky router settings - this is how I had my BT set and best to separate channels in my opinion.So my gurus, you know who you are - please help as I just can’t fathom this out and with my Philips Hue lighting having the same issue (fingers crossed that’s fixed) then my poor old head is

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Corry P
3 years ago
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ovecarpnerContributor I
asked in Advanced setups
Connecting Roam to several systems.

I recently bought the Sonos Roam and I'm loving it. I use it both at home, at work and I'm planning to bring it to my summerhouse. All of these three have different systems and I can't get it to work with two separate systems. It’s connected to the system that I have at home, but I can't get it to work without bluetooth when I'm at work.  I’m wondering if there's a solution to this, can I connect it to two different systems and make it show up as a normal speaker in the sonos app?

4
J
3 years ago
Stuart_W
Stuart_WWorld-Class Superstar
posted in Controllers and Music services
Sonos cannot play radio station - due to Sonos Radio requires re-authorisation

I have 2 issues with his situation. Firstly. I almost always start radio play from Sonos favourites. I simply get a message saying station cannot be played. I then navigate to Sonos Radio which tells me it has to re-authorise. So the message needs to change to tell me Sonos Radio needs re-authorising. Secondly. It seems to need re-authorising at least once a week or even more often. This is excessive

10
T
3 years ago
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procrastistamperContributor I
posted in Speakers
Sonos WIRED Play1 wouldn't connect: claimed firewall issue

I just wanted to share that I had an issue today with Sonos controller, through my computer app and also the Android app.It started by telling me in the computer app that there was a router/network/firewall change preventing my wired Play1 from connecting. There have been no changes to the router or my computer firewall. Nevertheless, I recycled power on all the network stuff, my Play1, then on my computer, still no joy.I then opened the Android app on my tablet, and it was telling me there was still a network problem. I tried to do the “fix it” option, but it got me nowhere. It was telling me to go reset all the speakers in my house...but it was already showing those speakers as options to connect to, so that seemed unnecessary. I finally unplugged the ethernet cable from the Play1 and plugged it back in. After that, when I opened the Android app and chose the “fix it” option, it noticed that I had unplugged the ethernet, and wanted to walk me through reconnecting to my network.This t

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Corry P
3 years ago
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mgw100Contributor I
asked in Controllers and Music services
Genre filter in 'On This Mobile Device'

When I browse using the ‘On My Mobile Device’ option, the music isn’t showing up against the Genre filter. The correct Genres are listed but when select, I just get ‘No selections are available’. Selections are available under Album & Artist.I am using a Samsung Android phone and the S2 app. Any help much appreciated.

1
James L.
3 years ago
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Texas415Contributor I
asked in Home theater
Sonos Beam Disconnects from App - Every time

Hello,I recently bought a Sonos beam in which I have it connected to an LG 4K tv thru HDMI (ARC). Every time I go to watch tv and have the audio play through the beam - it’s fine. When I want to switch over to music my beam gets disconnected from the APP in which I have to do the “let’s fix this” steps. Anyone have any ideas how to fix this and seemingly switch from TV audio to music? The Beam is connected via WIFI. I have the TV autoplay set to off. TV audio always works, just playing music bugs it out for some reason. 

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T
3 years ago
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abRNContributor I
asked in Controllers and Music services
low volume with Pro-Ject T1 and sonos port

I have the Pro-Ject T1 turntable (built in preamp), Sonos port and Sonos Play:1 speakers. I have connected the turntable to the Sonos port and the port source level on the app is at high (level 10) and the volume on my Sonos app is allll the way up at the highest level. The sound from my speakers is medium low at best. How do I get louder sound? 

1
G
3 years ago
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PinwoodContributor I
asked in Components and Architectural
Sonos Playbar flashing green

Hi, my sonos playbar has a flashing green light and somehow is now not on my system in the room. Have tried to add again but it is not being picked up by the wifi. I have no sound??? The sub, play 3 and play 1 are all good.

1
Airgetlam
3 years ago
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mjdscienceContributor I
asked in Portable speakers
Sonos Roam Won't Pair

I have a Pixel 3XL and a new Sonos Roam (among some other Sonos products).  I am unable to bluetooth pair my Pixel with the Roam.  I’ve been able to pair the Roam to my wife’s Pixel 4a, and my son’s android tablet.  I’ve been able to pair another speaker to my Pixel.  I don’t know what the problem is.  I go through the simple steps, and see Sonos Roam (SONOS 3EC8) on the list.  When I attempt to pair, it goes gray for a few seconds and then back to white, like it never happened. Is there a way to solve this? 

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G
3 years ago
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bpatbContributor I
asked in Home theater
Is Wifi required for Sonos Arc operation?

I’d like to setup a soundbar in my house and I really like the look and specs of the Sonos Arc but I’m not interested in any connected features.  I just want the sound out from my TV.  Can the unit be operated without any network connection at all?

2
B
3 years ago
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ArcherContributor I
asked in Controllers and Music services
Sonos app disconnects from system

Hi there We have 4 Sonos 1 and recently added a roam toour system. In the past few weeks the app has kept losing our system and requires resetting. it repeatedly drops and seems to happen within a few hours of reestablishing. It’s pretty much left the system unusable To get the system working again we have to switch our WiFi hub (BT) off and then in again and it eventually appears Nothing much has happened that may impact this but we have recently added TP-Link Powerline (I think what they essentially do is plug into your router and then you plug in elsewhere and can run internet off an Ethernet cable - needed to do this to get WiFi in our garage).We have tried repeatedly to reestablish but the only way it fixes is as described above Any help or advice welcomed.

1
Airgetlam
3 years ago
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simplybricContributor I
asked in Portable speakers
Sonos Roam not showing in the System

I installed a new Sonos Roam to my actual system, composed by some Ones, some Symfonisk and a Sonos Boost. After the process the Roam is not showing up in my System, but strangely if I chose the option “Change Network” I have the option to change its network together with the other speakers.My network is composed by a Salt Fiber Box (Swiss Provider) with 2.4Ghz and 5Ghz network, and the boost connected to it.

1
Airgetlam
3 years ago
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ceiling20Avid Contributor I
posted in Advanced setups
Roam - Group Audio

The process of initiating Group Audio has challenged me since I received my Sonos Roam a few days back …Every time I tried the Group Audio to time by pressing play/pause for ‘1 second’ or wait for the ‘second tone’ as documented by Sonos, the Roam goes into Swap mode - I find it very difficult to achieve the Group Audio. Well, I experimented, and have a user-friendly process …1. long press play/pause - get into the Swap mode! - don’t worry about timing this press or listening to tones - FYI - the first ‘tone’ is when you first press the play/pause followed by a ‘water-drip’ like sounding tone and then a ‘chime’ like sounding tone.2. press play/pause till you hear the second tone / water-drip and release play/pause - CONGRATS Group Audio is happening. Repeat and you return to  Swap mode.Lastly, if you are in Group mode and want to bring music back to the Roam only, you have to first get into the Swap mode - then long press play/pause to have music play on the Roam only.If Sonos is tuned

2
C
3 years ago
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Lars1024Contributor I
asked in Components and Architectural
Problems adding new Sonos One SL

We just bought a couple of new Sonos One SL’s, and aren’t able to add them to our system.  When trying to set them up, they get found, but the setup process doesn’t finish.  We get to the chime step, but the connection never completes.We added a couple of new One SL’s last fall, so they should be compatible.  We did replace the wi-fi router, but our Connect:Amp is hard wired to the internet.  Rebooted everything.We’re still running Sonos S1 on an iPhone, since we have non-compatible devices (an old Connect:Amp).Any thoughts?Thanks!

3
James L.
3 years ago
74tattoo
74tattooContributor I
posted in Portable speakers
Roam not waking

My Roam is not waking up. When i recieved it i set up my Roam and tested it. After a while i tried to start it again and it wouldnt. It just showed as not connected in the App. And nothing i have tried with the Sonos help page helps. And now it dosent appear in app either. Any suggestions?? 🤔🤔

2
Ken_Griffiths
3 years ago
K
killer1loopContributor I
posted in Components and Architectural
No audio from AirPlay 2

I have two Sonos ONE SL set up in stereo mode in one room, and a Sonos ARC in another room. Both don’t work with AirPlay 2 from a MacBook Pro.The spakers are set up correctly and I can play using Spotify Connect from the iPhone app and from the Spotify desktop app. There is no audio coming through AirPlay 2 though, no matter what I try the connection is established (as visibile from the app reporting that AirPlay 2 is initiated) but there is no audio at all. Also volume controls and play/pause seem to work, yet no sound. I have submitted diagnostic information # 1477170668.

2
K
3 years ago
S
stewronAvid Contributor III
asked in Portable speakers
Roam charging

I’m a little confused by the Roam charging. If I power it right down (ie not in sleep mode) then connect the charging cable it seems to wake up again with the white light on. Is it normal for it to turn back on when you put it on charge? Surely it would charge quicker if it stayed off?

4
S
3 years ago
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BenG75Contributor I
asked in Components and Architectural
Entire Sonos System keeps disconnecting

I have had my system for a number of years and last changed by router (BT Smarthub 2) a year ago and have no problems whatsoever until recently.  My whole system no keeps disappearing so you cannot see it from the controller device.  It isn’t the controller as we use multiple devices ( all Apple) and on each device it will say that it can’t find the system.  My system is a play bar + sub and 2 play 1’s in the living room and 2 more play 1 s in other rooms.   Once the system disappears, if you reset the router it will return but often only for a short while and then connection will be lost again.If you log into the router it says all the devices are still connected.  (As are the devices) used as controllers If you connect the play bar by Ethernet the whole system is rediscovered.  Doing the same for other devices is less successful.  The individual device may return but play is interrupted.  If the keeping the play bar connected to Ethernet is a long term solution then I can look at thi

2
B
3 years ago
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neveragainsobadContributor I
posted in Speakers
Review of Sonos & Tech Support

The call center technical support agents are not succeeding in providing solutions. We have been on the phone for three hours. There is a loud ringing noise coming from my Sonos Roam, and it only charges up to 60%. The agents on the phone can barely speak English, so it is very difficult to communicate with them, and this results in them getting your phone number wrong for example. So then they say they will call you back and they never call you back. But actually, my phone number was correct, and they just never called me back after we mutually agreed that I would take a video of the loud ringing noise and send it to them, which I did, and then didn’t receive a call back after waiting for 30 minutes. So, I called tech support again and waited 15 minutes whilst forced to listen to sonically disturbing jazz music that I cannot disable; then a woman from another call center answers and we have to repeat the entire process of endless, aimless, futile troubleshooting. She says she will tak

2
N
3 years ago
P
pepserranoContributor I
asked in Components and Architectural
Sonos alarms w/ radio fails frequently

Hello  I have a problem with some alarms to play radio at wakeup time that trigger the sonos chimes systematically. I have tried twice to troubleshoot through the sonos support chat but I’m very frustrated as they propose basic troubleshooting (have you rebooted the router, can you reboot the speakers, did you delete and recreate the alarm, did you reinstall the app, etc) and we turn in circles and waste time. I have requested to escalate my request but I don’t manage to get attention from the right talent. It is frustrating.  Here is my scenario. Got speakers in almost every room of the house. Recently I upgraded all system to gen2 and replaced two PLAY5 from gen1 to gen2. I got a PLAY 5 in my bedroom, wired, and it has an alarm to play a radio news channel at 7:00 - well I always get the sonos chime. 7 minutes later I have another alarm to play radio music - it works always.Even more when the sonos chime is plaing I just need to push the stop/play button twice to switch from chime to

6
P
3 years ago
K
kmckayContributor I
posted in Home theater
Samsung TV cutting out with Connect and Play 1

Hi, my diagnostic number is 179484943.The audio from my tv works fine sometimes and others it cuts out all the time, regardless of the channel.  Two paired Play 1 speakers with a connect hardwired to the tv and router.  Both speakers show WM:0.Any help would be much appreciated.

7
Corry P
3 years ago
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