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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26412 Topics
K
Knibbsy1Contributor I
asked in Home theater
Sonos beam dropping out

I have two Sonos 5s, a Sonos one and a Beam. They are set up in a system.  The Beam is also connected to a TV. The Wi-fi system delivers a fast system … up to 200 mbps.  The Beam is very close to the router (within a foot)Every so often the beam drops out and the sound reverts to the tvAny thoughts or suggestions? 

2
Airgetlam
3 years ago
D
Damien I KingContributor I
asked in Home theater
Sonos App Stops when closer to Sonos System?!

Hi,I have 3 rooms with Sonos downstairs in my house (1 x Beam + 2 x One, 1 x One, 1 x Roam). The system itself always works fine, never had any drop out and Alexa always works. The app however constantly loses connection to the system and reconnects intermittently.I did discover recently however that if I go to the furthest corner upstairs the app connects instantly and is stable.I have tried the standard off/on again on my router and every Sonos device, but no difference. I also tried the app on IOS and android devices and it is the same on both.I don’t have anything obvious that would be interfering with the signal downstairs, and as it’s the app not the Sonos system that is cutting out I’m at a loss! It does seem to have got worse since I purchased the Roam.Any suggestions appreciated! Cheers.

5
D
3 years ago
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ndb1Contributor I
posted in Components and Architectural
S1 update loop problem for older sonos Play 5 and sonos Plays

my system comprises a sonos play 5 and two sonos plays. i bought a new sonos 1 last week to add to the system. when doing the new connection it asked me to update the app on my iphone. I did that ...result was it added S2 to replace S1 as the contoller on my phone. It DID NOT WARN OR  tell me that by doing that it would stop me using the sonos play 5 as part of the new system. It created a system with the two plays and the one but excluded the play 5 (I have now found out the play 5 has to be controlled by S1)I dont want to have my original  sonos plays and the 5 on a separate system and want to keep those as one main system and then ridiculous as it may now seem use the “new” sonos 1 on its own controlled by S”.. ..how do i go about downgrading the plays and reconnecting them back to my S1 controlled system IE use them with the sonos play 5 and the two sonos plays as a system controlled by S1 and then use the new sonos one on its own as a separate system on S2?I factory reset the two

3
Corry P
3 years ago
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ben_kellyContributor I
posted in Components and Architectural
Airplay 2 cannot connect on SONOS One

Hi,I’ve been having an issue with my Sonos one that means I am unable to connect to it via airplay (or add it to the apple home app for that matter). basically I am unable to interact with it through anything other than the app or Alexa. I have a good reason to believe it is an issue with this Sonos, I've done all the usual (turn everything off and on, factory reset speaker and reset app), and nothing seems to let it work. There is another Sonos one (same model) on this network that I can airplay to quite happily, along with apple products such as TV which don’t complain at all. I was wondering if there was any solutions to force the speaker to start accepting airplay streams. I submitted a diagnostic after trying to airplay, the number is: 1494513105 Thanks

3
James L.
3 years ago
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RustiCofredContributor I
asked in Components and Architectural
Keeps cutting out

How can I stop this. Bought $6,000 worth of gear and not working properly.

178
Corry P
3 years ago
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DerkleineEnglaenderTrending Lyricist I
asked in Components and Architectural
Group wifi settings - problems with streaming hi-res music

Hello all - new to the community, and relatively new to Sonos, and I am looking for assistance. I have a group set-up in my living room consisting of a Playbase (connected by ethernet to a TP-Link powerline wifi adapter), a Sub (Gen 2) and two One SLs. All works perfectly with TV and streaming music Apple/Spotify etc) in standard resolution. I wish to stream hi-res music on this group - either Amazon HD or Quobuz - as I am impressed by the difference in audio clarity. I find that when I stream either of these services (through Sonos app), the first song plays, and then skips the last 8 seconds of the song and jumps to the next. Then, by the second or third song of the playlist, the music just comes through the Playbase (which has the ethernet connection) and the other speakers no longer play. If I skip back to the start of that particular track, then I get full surround again, but the whole problem happens again by the time of the next song.Having read a bit on the web and in this foru

87
Corry P
3 years ago
C
CristobaldContributor I
posted in Components and Architectural
Line in sonos amp

On the sonos app, if I select Line in to play an LP on the Amp (as I usually do), nothing happens. The timer goes on forever. This happened all of a sudden ... any suggestions ?

3
Corry P
3 years ago
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NwussContributor I
asked in Components and Architectural
Split S1 & S2 cannot get a second app to connect ?

Hi I have set up a split S1 & S2 Sonos instance , and have my old incompatible play 5 only on the S1 app however there appears to be a problem adding another controller app ……  from an extra device you cannot seem to detect the speaker on the second app …… it worked fine until a couple of weeks ago but i dont seem to be able to get it working now …..any clues ???

1
Corry P
3 years ago
D
dlundellContributor I
asked in Controllers and Music services
Sonos alarm feature request / bug (in particular, when Sonos is used to play a music service)

My issue is about how Sonos alarms handle not being able to connect to a music service, which is that is falls back to the chime sound. Here’s why it’s a problem….In my case, I'm using Sonos boxes for the music in our coffee shops, via Soundtrack Your Brand, a commercial music service Sonos supports.What I've had happen a couple of times is when a music alarm starts, and Sonos isn't able to contact the server (for whatever reason), it defaults to the chime alarm. For a Sonos system playing the music in a store full of people, over multiple speakers, this is a serious problem, because it sounds to the customers like a smoke or fire alarm is going off.I understand why Sonos might default to the chime sound for individual users, but it should at least be an option to play nothing, for those who are using Sonos in a commercial setting.It would be a trivial setting along the lines of 'Don't play default alarm when unable to connect to the internet' I can’t think of a reason not to have it a

1
James L.
3 years ago
I
ikigaiContributor I
asked in Components and Architectural
"Unable to connect to Sonos" whenever I leave wifi

So this is a continuation from another issue that got resolved last week by disabling “Private address” but now whenever I leave home [and the wifi network] when I return home and auto connect to my home wifi I get “unable to connect to Sonos. Learn More” again. See below I have a Sonos Connect Amp that is connected wirelessly to our BT router in the next room [no bridges/extenders]. The router isn't new, been moved or any passwords changed; likewise for the amp. To play music I use an iPad fixed in one location [this iPad connects fine to the amp and can play music using the S1 app]. However, my iPhone X [running latest software] using S1 app has just suddenly, for no apparent reason, started saying “unable to connect to Sonos. Learn More”. I have tried my work iPhone as well in case it was just my personal mobile acting out but that won't connect either and I get the same message.I have tried:Resyncing the phone by pressing the mute and + button on the amp. Going to the app and conne

16
I
3 years ago
C
caesar327Prodigy I
asked in Portable speakers
Waking Roam with App?

Anyone else noticing issues sometimes waking the Roam when opening/ using the Sonos App? It is my understanding that opening the app or engaging an already opened Sonos app should wake a sleeping Roam.  I’ve seen this not happen, several times now.  The sleeping Roam continues to show as offline no matter what I do. Including closing and reopening the app.   I know it’s not my wifi, because as soon as I plug the roam into the charger (which wakes it), it will then show up in the app.  Ideas, thoughts? 

7
C
3 years ago
T
TwincamanAvid Contributor I
posted in Components and Architectural
SiriusXM once again has stopped working on Sonos

This seems to be a recurring problem and I haven’t seen any solutions that occurred in the past and somehow got resolved.   Anybody know what’s going on?

19
S
3 years ago
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DuranDoranMartellAvid Contributor III
posted in Components and Architectural
Two Roams One Bluetooth?

I could swear the pre-release marketing said you can play 2 Roam speakers simultaneously off one bluetooth device.Similarly I could swear I read that Roam will sling a bluetooth signal into the Sonos ecosystem.I haven't been able to accomplish either of these features.Have I been misled?If so I might return one of my Roams. Having 2 Roams playing at an outdoor party was a huge selling point for me.I have found that a single Roam speaker just isn't enough to fill an outdoor area. 

5
melvimbe
3 years ago
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Harry WorthContributor II
posted in Components and Architectural
SONOS alarm just stopped working

After two years my alarm has stopped working.I’m used to the no internet connection ie SONOS chimes and the issue when the plug gets pulled on TUNEin providers due to SONY court action etc. But now, the alarms simply doesn’t function any more.I’ve created a new alarm - no change.Deleted old alarm and created a new one - no change. Any  thoughts as I enjoy starting the day with music/news etc.

1
G
3 years ago
C
CoachBatchContributor I
posted in Portable speakers
Roam wont stay Paired

When my Roam is paired with another Sonosspeaker the pairing wont stay connected. The Roam continues to stream music, but the connected Sonos One audio goes in and out. 

3
melvimbe
3 years ago
biffta
bifftaHeadliner I
posted in Controllers and Music services
BBC “Newscast” podcast - access denied

I listen to podcasts via the Pocket Casts service and have had this added to my Sonos system for many months.In the last couple of days however, when I try to listen to the BBC’s “Newscast” podcasts I can download themin the Pocket Casts app but when I try to play them via my Sonos system, I get an “Access denied” message. Other podcasts are unaffected and play without a problem. I can listen to “Newscast” on my iPad directly using the Pocket Casts app but it is when I try to use Sonos to play these particular podcasts that I get the “Access denied” message.Any suggestions?  

7
Airgetlam
3 years ago
M
Mark_BatemanContributor I
asked in Home theater
Sonos Beam wall mount

Hi there.Quick question with regards to the Beam wall mount… once the Beam has been attached is it flush to the wall, or is there a gap so as to allow cables/trunking to run behind?I’ve searched as there’s nothing obvious, so apologies in-advance if this has already been asked and answered.Many thanks, Mark :-)

2
M
3 years ago
J
jatouContributor I
posted in Speakers
Sonos alarm not playing

A Sonos Play:1 functions as our alarm clock. About a month ago the sonos does no longer wake us up in the morning. If I push the play button, the music plays, so no WiFi problem here. Apparently your phone needs to be turned on and connected, otherwise the alarm doesn’t function anymore?

1
G
3 years ago
R
rrebotoContributor I
posted in Advanced setups
iOS app and Location setting ... but only on certain wifi

Hello all,I have been scratching my head for days setting up my Sonos Play:1 speaker to be accessible across VLANs on my home network.  Tonight, I seem to have stumbled on a strange fix: turning off the app’s access to Location data in the iOS settings.My network is roughly setup like this:multicast VLAN + 2.4GHz wifi which contains Sonos and AppleTV guest VLAN + 2.4GHz wifi trusted VLAN + 5GHz wifiWith this setup I was able to control Sonos from the guest network, so I was pretty confident that my VLAN configuration was setup properly.  But, strangely I was unable to control Sonos from my trusted network.I finally decided to configure my trusted wifi to use 2.4GHz and things worked!  This made me decide to plug my Play:1 in via ethernet.  I figured this would avoid any issues with wifi since it would be accessible on the network over the wire.However, the problem persisted; the app would work fine on the Guest network, but it would not work on the Trusted network at 5GHz.I found mysel

1
Corry P
3 years ago
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User135955Avid Contributor I
posted in Portable speakers
disappearing move

Hi, the move shows up on my iPad, which is not on the latest iOS, but not any devices that are on the latest IOS.I see others have had similar problems, but haven’t found a solution anywhere. Does the sonos software need a patch to fix this?

6
Corry P
3 years ago
H
HowuskiContributor I
asked in Advanced setups
Sonos Play 5 gen 1 and Sonos 1

So I have a Sonos Play 5 gen1 and a Sonos 1….will I be able to keep them both on the Sonos S1 app?  Or do i have to move the Sonos 1 to the S2 app? and keep the 5 gen 1 on the S1 app?  I just want my sonos to work together… 

1
AjTrek1
3 years ago
T
trolotroy
posted in Components and Architectural
Sonos Move Chirping

Hey guys, I am having troubles with my Sonos Move “chirping” or “audio clipping” every couple minutes when playing music on YouTube Music. It sounds awful when it happens and its always louder than the music. I’ve heard some other people on here have had the same issues but on other products and the blame always gets put on the TV its connected to.Well I’ve contacted Sonos and they just keep saying, “We’ll keep an eye on the issue and fix it on the next software update.”It’s been driving me NUTS the past couple days and I can’t seem to wait it out till it stops.Has anyone else had the same isses with their Sonos products chirping? (AND NOT CONNECTED THROUGH HDMI ARC)And if so, has there been a way to get around it?

15
S
3 years ago
S
SpandexTContributor I
asked in Components and Architectural
Do I factory reset all Sonos devices? - My App randomly loses them

I have 10 Sonos Devices - all have worked fine for years/months without issue - however all of a sudden (past month maybe more) the Sonos App cannot see multiple devices or sometimes the entire system.  Other apps (such as spotify) can see them - and if you physicially press play on the devices they continue to play the last playlist so are connected to wifi.It’s completely random,  somtimes the app sees all. sometimes none and sometimes just one - they are all connected via Wifi.I’ve triedcomplete factory reset on my home router (BT)  - no change Factory reset of one/two devices but no change - no change I’ve attempted evey change on the forums (2.4 channel change, re assign nwk, find system etc.)  - no change uninstalled the app on all iphones/ipads - no change I’ve done the above multiple times with different results at different times - when you finally think evything is working again the app allows you contorl devices for a short period of time and then loses them again. Is there

6
UKMedia
3 years ago
Dave
DaveHeadliner II
posted in Components and Architectural
Sky Fibre Broadband & Sonos

Hi all, and a shout out to the sonos gurus as I’m stuck and pi**ed off.Had BT broadband and Sky TV (Q and Mini Box), all good and sonos on mesh network. Boost lived on 24 port unmanaged switch.Moved to Sky Fibre yesterday (Friday 23rd April 2021) and I can’t get any of my devices in the app.I took the Boost and plugged into router directly and managed to add the Move in the app (V2) but nothing else - even on my iMac it’s not connecting.I think my only option is to factory reset all my sonos kit which is a fair amount of resetting - would rather not take that path but it’s F**ked!The Playbar and two ones (SS) still work on the TV via optic but can’t see or control anything.I’ve attached two screen dumps of Sky router settings - this is how I had my BT set and best to separate channels in my opinion.So my gurus, you know who you are - please help as I just can’t fathom this out and with my Philips Hue lighting having the same issue (fingers crossed that’s fixed) then my poor old head is

6
Corry P
3 years ago
O
ovecarpnerContributor I
asked in Advanced setups
Connecting Roam to several systems.

I recently bought the Sonos Roam and I'm loving it. I use it both at home, at work and I'm planning to bring it to my summerhouse. All of these three have different systems and I can't get it to work with two separate systems. It’s connected to the system that I have at home, but I can't get it to work without bluetooth when I'm at work.  I’m wondering if there's a solution to this, can I connect it to two different systems and make it show up as a normal speaker in the sonos app?

4
J
3 years ago
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