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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26494 Topics
M
MJJohnsenContributor I
asked in Components and Architectural
Sonos unable to connect

I did nothing. Last night Sonos worked, today, nothing. In the app, Settings, Account, and System are greyed out. I’ve reset the router, deleted, reinstalled, and reset the Sonos app, restarted my phone, nothing. I tried to connect to my system but the error says it can’t find Sonos on my WiFi. Since I can’t access Settings, Account, or System, I’m at a complete standstill. Totally locked out. $1500 in tech and it’s nonfunctional. 

7
C
3 years ago
M
Mr Omneo
posted in Controllers and Music services
Last.fm - Scrobbling has stopped

The last.fm scrobbling has stopped functioning via Sonos, the last recorded instance was 18 April.  I have tried the last.fm support site but they say there is no issue from their end.  It has often stopped and restarted since round November 2020 but usually it has been no longer than 3 or 4 days. I listen to Spotify, Bandcamp, Mixcloud, files on my NAS, and several other streaming services and none of them are registering.  Just wondered if there was a known issue.

7
M
3 years ago
SirDigitalKnight
SirDigitalKnightAvid Contributor I
asked in Advanced setups
WiFi vs Hardwired on S2 with two Connects

So I have one Connect (Theater) hardwired to the network. My second Connect (Bedroom) is not hardwired. I had a few drop outs of the second Connect so I added my WiFi to the Networks section under "Manage Networks". It now seems to be working ok now so I guess the built in Sonos wifi network is not strong enough for the distance between the two Connects and the WiFi signal is stronger where the second Connect is located in the master bedroom. Does this sound correct?

19
SirDigitalKnight
3 years ago
S
SirDunnersContributor I
posted in Home theater
Arc hdmi stops working when tv goes into standby

I have a Philips Tv connected via hdmi to the sonos arc.  Works fine until the TV goes into standby then when it’s switched back on they forget to talk to each other. I have to turn off the TV and back on again to establish connection again. I’ve been through every setting on the TV and Sonos, however I’ve not found a fix. 

9
G
3 years ago
P
PickerjaContributor I
asked in Components and Architectural
sonos works occasionally but mostly stopped working

I’ve read a number of similar posts but haven’t seen a satisfactory solution yet. Like many people, I have noticed a significant deterioration in my Sonos user experience in the last year. I have been a customer for over 10 years and have a number of Sonos play and connect products. More recently they have just stopped working. We changed broadband provider  and connected all of the products again successfully. But now they all keep dropping off the app again. Sometimes one or two of the sonos products can be found on the app but mostly not, especially if lots of other devices are connected to the network. Have so far rebooted the WiFi router a lot, reset some of the Sonos products to factory settings but it only solves the problem for a day or two then they drop off the network again. I guess these are older products, but it doesn’t make me want to upgrade to new Sonos products but actually try a new more reliable system instead. Any help you can provide before I give in and move to a

3
C
3 years ago
M
M_AContributor I
asked in Components and Architectural
Sonos connect gen2 breaks system

Searched but could not find this error here. I have 2 play3 speakers and just bought a connect gen 2. I had some problems uppdating and installing it but this is now fixed. The connect is now visible as a system component in the app. However, when hooking it up, the system falls silent after a few seconds. Shutting the connect down makes the system work again. I have no idea what to do besides unplugging /rebooting etc.

2
Corry P
3 years ago
S
shaggy68Contributor I
asked in Controllers and Music services
unable to add pandora

I was having issues with Pandora and Apple music. I deleted the pandora account to try re-adding it. Now I get an unable to add pandora account after the pandora web site says everything is good. I’ve reset my router this morning. I just want to ******* stream music on this system I’ve spent way too much money on. Moderation note: removed offensive language

2
S
3 years ago
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lilspotContributor I
asked in Components and Architectural
Playbar keeps disconnecting from TV when turned off and on

Hi. I recently updated my software and now my playbar will disconnect when TV is turned off and then back on. The fix so far is to unplug the playbar and wait 10 seconds, Plug back in and then it reconnects.  I have a Sony Bravia TV. I have had the sonos for almost 3 years and have not had this problem until 4 days ago. Please help. 

2
L
3 years ago
H
harrysmith0Avid Contributor I
asked in Components and Architectural
Sonos setup notifications won’t go away

I have a number of devices with Sonos controller apps. There are a number of setup notifications that continually reappear after I have dismissed them. Specifically:Add a voice assistant Try Sonos radioConnect surrounds to Bathroom Connect surrounds to GardenEach notification has a cross in the top right corner. If you select this the notification is dismissed. This gives you a feeling of control. However, some time later it reappears. These are effectively SPAM and I do not know what they are for. They appear on multiple devices.I have contacted Sonos support and they are unable (or unwilling) to fix this. I have owned 17 Sonos devices over 10 years and am now fed up with these annoyances. Does anybody know how to stop Sonos SPAM and regain at least the appearance of personal control over products that I have spent a lot of time and money on. I don’t like the feeling of Sonos ignoring my choices. It would be better if they just inserted a permanent advertising banner than give users t

1
Corry P
3 years ago
D
Duffer56Contributor I
asked in Components and Architectural
How do I get new IPhone to connect to Sonos

I have had Sonos working using my old iPhone for 3 years.I recently upgraded the handset and have had nothing but issues with the Sonos connection.I have rebooted the router and reset the Sonos App many times.Sometimes it will eventually find my speakers only to drop them again the following day.I still have my old phone and it connects ok.IT is really getting on my nerves now - it seems nothing but issues!  

10
Corry P
3 years ago
C
cgmysoContributor I
posted in Components and Architectural
Sonos One SL + Sonos Roam + Vizio Soundbar (optical audio to tv) + Apple TV Airplay 2 = never works

I’ve had this issue for over a year with my One SL.I recently added a Sonos Roam to my Sonos system and would like to try one more time for a solution.I started with a One SL (for the airplay 2 support, mainly) in hopes to send audio from my Apple TV to my Sonos and Vizio soundbar (connected directly to tv via optical audio) as a group. Along with reports from the rest of the sonos community using airplay, the sound is never synced.Maybe 1/50 times, the sound somehow syncs but that is extremely rare.I gave up on this months ago, but have just added a Sonos Roam to my setup and was hoping this issue had been fixed through some kind of software update, but it has not.I read that disabling the wifi on the One SL and using Ethernet, pairing the 2 Sonos speakers together via the sonos app rather than adding these speakers separately via airplay on the Apple TV, and changing with the audio output on my tv might resolve the sync issues. But, it. Did. Not.It would be nice to have some kind of

3
Corry P
3 years ago
P
phbaContributor I
posted in Portable speakers
Sonos Roam impossible to setup and not blocked

I just received my new Sonos Roam Lunar White and I tried 4 times to set it up with my existing setup on Sonos app (S2) but the configuration didn't go throughThe WiFi temporary connection won’t work (error message) I decided to switch off the 5 GHz WiFi (WiFi 6) Tried to turn off Roam with the Power button to reboot it Reboot my iPhone 12 Pro Since then, Roam is kept with a Solid Orange button for 4 seconds, and won't start again with any command (I tried the Factory Reset but no impact) When I plug the Roam to a 10W iPad charger, the Orange lights is on and then goes off.I will call back Sonos Customer Care tomorrow...

5
P
3 years ago
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srosvoldContributor II
asked in Home theater
Surround speakers stopped working

I just installed a Sonos system. It took me a while to get the Arc soundbar (with sub) and the two One SL speakers all connected. Once I turned the TV off and turned it on again, the One SL surround speakers are not producing any sound. The Sonos phone app is seeing them all together in TV Room and the lights on the One SL speakers are white. Any ideas?

6
F
3 years ago
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wilwong829Enthusiast II
asked in Portable speakers
Charging the ROAM

Just wonder if I can use this PD charger to charge the ROAM? Would it be too much for it and negative to the speaker? 

1
James L.
3 years ago
architekt
architektTrending Lyricist I
asked in Home theater
Trueplay and sitting/standing at my listening source

I am using a sonos beam with two Ones for surround and a sub connected to my PC’s optical for 5.1. Anyway, the beam sits on my desk (elevated by a speaker stand). Sometimes I’m sitting down when I play games/listen to music, sometimes I put my desk into standing mode. So that means the beam can be either lower to the ground, like when I’m sitting, or higher up, like when I’m standing. Does it matter if I tune trueplay in either position? Would one be more optimal than the other? Should I maybe instead like set the desk height to be in between both for an average?  Also, I’m a bit loathe to walk around the room waving my iPhone. My floors creak. Also I’m never listening anywhere besides either my chair or standing up. Should I still wander the room even though the floors will creak and I won’t be listening at any other position? Thanks.

6
Stanley_4
3 years ago
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husn120Contributor I
posted in Home theater
Sonos Arc disconnects from LG TV

Here is one problem I noticed with my Arc + Sub + One system. The Arc connects with my LG C8 via HDMI cable to ARC. Every time I power on the TV, the sound switch back to “internal speaker + optical” audio option. I have to manually switch it back to ARC . However, after I am done this, the Netflix won’t show Atoms instead of showing 5.1 (the sonos app shows DDP 5.1). Then I will need to switch between internal speaker and ARC couple time, switch on and off for Dolby Atomos setting for internal speaker, reload Netflix couple time to get the Atomos sign back for Netflix and sonos app. Can I get some help with this issue? 

3
G
3 years ago
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luterguyContributor I
posted in Home theater
Samsung + BEAM using HDMI-ARC dropping sound

I have seen several posts of BEAM using HDMI ARC (in my case with a Samsung TV).Sound works for little bit and then cuts off.Fixes I usually see are unplug TV and Sonos and replug and try again. That does not fix it for me. I did see something about and update...but my BEAM is updated. I love Sonos...but this is killing me. I wonder if I am still within my return period.

1
G
3 years ago
S
Stefano85Contributor I
asked in Components and Architectural
Multiroom stream with Spotify

Hi all,I've been having issues to stream different music to different rooms with my Spotify account. At the beggining I thought it was because I started the music from voice control but now it happens whether I start streaming from the sonos app or from spotify connect. It just stop the music on the other room and indicates that the account is already on use. I have a spotify premium account and this was never an issue before. Any tips to solve it?? Thanks!

8
F
3 years ago
F
FouveContributor II
asked in Components and Architectural
Multiple Spotify Streams

Anyone having issues with playing multiple playlists or songs from Spotify through the same Sonos system? Every time I have something going in one room and then try playing a different playlist or song in another room, it says “Playback stopped on <room>, your account is in use somewhere else.”   Is it just me?

3
F
3 years ago
T
TomMurrayContributor I
posted in Portable speakers
Sonos Roam won't wireless charge

My Roam charges fine with a cable but when I put it on my charging dock it [edit: The Roam] just shows a red light and won't charge. Charging pad details in image below. Is there a compatibility issue?  

13
J
3 years ago
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sipperContributor I
asked in Portable speakers
Cannot turn Roam on

Hi, my Roam has been working fine for the past few days, but I cannot seem to turn it on anymore. I’m using an Apple 20W USB-C charging brick to charge, but all that seems to happen is when I plug it in, the orange light glows for 10 seconds and then it fades away. Following the reset process doesn’t seem to do anything either. Any ideas as to what my problem might be?

3
S
3 years ago
M
mlinznerContributor I
posted in Components and Architectural
AirPlay 2 Group – iOS Devices can no longer change group volume?

I have a setup of one Sonos One grouped with two older Play:1s to form an AirPlay group.Until recently when I used this AirPlay group on my Apple TV, iPhone, … I could adjust the volume on the iOS side and the volume of the group changed.With a recent change (Sonos Update, iOS 14.5?, not sure) now only the volume of the Sonos One is changing leaving the other devices to be always out of sync / no longer controllable via Apple TV remote or Homekit automations.Has anyone else noticed this?

3
Ken_Griffiths
3 years ago
A
ashurley86Contributor I
asked in Portable speakers
Sonos Roam skipping or repeating songs

I'm having this issue, specifically with the Roam (I have other speakers, including the Move that don't seem to be having this problem). Is anyone else having this issue, where the Roam is skipping or repeating songs? 

3
Corry P
3 years ago
benmitchell
benmitchellAvid Contributor I
posted in Components and Architectural
missing speakers all the time

Every time I launch the Sonos app, some of my speakers are missing.  It is not a constant speaker, it seems its always a different one.  Should I reset the entire app?  And for a missing speaker, do all I have to do is click the pairing button?  This is beyond frustrating as my entire system is never listed in full.  There is always at least one speaker missing.

8
Corry P
3 years ago
D
DJsmittyContributor I
posted in Advanced setups
SONOS and DJing

I have been using the SONOS play 5; SUB; Connect/amp and BOOST for DJing:DJ equipment is a DENON DJ MC7000 laptopnetwork equipment is a wireless router with available ethernet portsSONOS APP installed on the laptopSETUP:laptop connects to the Denon DJ MC7000 via usb an ethernet cable connects from the laptop’s ethernet port to a ethernet port on the wireless router audio master out from the Denon DJ MC7000 connects to the SONOS Connect/amp audio RCA inSONOS BOOST connects to an available port on the wireless router with the ethernet cable connected between the laptop and the SONOS connect/ampyou have to configure a local network on the laptop that will create a local network that will includethe laptop;the SONOS connect/amp ;SONOS BOOST;the play 5 and the SONOS SUB when you launch the sonos app on the laptop you will create the zone that will include the play 5 and the Subyou have to select line in on the sonos appselecting the line in will allow the output from the DJ controller to be

1
Xander P
3 years ago
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