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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27669 Topics
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yasyasyasyasContributor I
asked in Components and Architectural
Lost the old system, cannot create new system eitther after wifi issue

 Cannot conncte to Sonos after hours of troubleshooting attempt. Any one had the same issue before? The system worked fine for years.There was an issue for the connected Wifi some point and no devices could connect to it as SSID dissapeared form the list of SSIDs.During the time of Wifi dissapearance, the Sonos devices worked on another Wifi NW.After rebooting NW devices the dissapeared NW came back. Tried to have Sonos back to the old Wifi NW. ‘Fix it’ ended with ‘Cannot connect to Sonos’ message. S2 app was reset and Sonos devices all rebooted but it did not change anything. Used App is Sonos S2, Sonos one SL x5 installed.  Cisco router → Cisco Switch →  AP →  3 SSIDs                                                             →  Sonos Boost 

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James L.
3 years ago
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DubberContributor I
asked in Components and Architectural
Dropout mystery

I have Sonos throughout the house, including an Amp and surrounds in the living room, Fives upstairs - and Play:1s and One SLs downstairs, across multiple rooms.Always worked perfectly until a couple of months ago. I’ve switched to Qobuz, so presumably data throughput is higher than when everything was Spotify, Mixcloud, Bandcamp, etc. However - that doesn’t really explain the problem as far as I can tell.When I join the Kitchen speakers to the Veranda (both stereo pairs), I get massive dropouts. The Veranda is the closest room in the house to the kitchen. Individually, the zones play music absolutely fine. Different albums on Qobuz at the same time in every room, no problem. Same album at the same time when grouped, if Kitchen and Veranda are both in the mix, always results in terrible dropouts.I bought a Boost in the hopes that might help. We’re on a Google mesh wifi setup, which I understand is problematic unless you connect the Boost directly into the main hub, which I’ve done. I’v

2735
D
3 years ago
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Fredy89Contributor I
asked in Home theater
Sonos Arc, volume sync with Chromecast with google tv

Hi, i am having an issue with volume not syncing between normal stereo content and high res audio.I have an LG 55 nano90 2020 model. I work with a Chromecast with google tv. Chromecast is in hdmi stating higher refresh rate. And Soundbar is plugged into the eArc port. Chromecast is also directly plugged in with Ethernet.*Yes ALL my stuff is updated to latest software. (Computer nerd, build computers...have Plex server...)At first I struggled to get the Atmos or Dolby format to play. Was only getting stereo. Finally found setting in Chromecast to allow surround sound formats and also set tv to passthrough.*Other settings hdmi is set to bitrate and not pcm. I have tried turning eArc on and Off. Unplugged system so it could reset between swapping. I have tried to turn off and on the CEC settings in Chromecast and or tv to see if that would help...nothing.I don't know what else to try...i have fiddled with app settings but not much. I see there was remote setups but it doesn't pick up my C

25669
gregoryxandrew
3 years ago
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finchi10Contributor I
asked in Controllers and Music services
Sonos not updating Mac Music library hosted on WD MyCloud

I have my Music Library saved on my MacBook Pro and recently when I’ve updated my playlists and exported my library to sync to my WD MyCloud Home, it’s still showing playlists I have deleted and is missing new ones I have added. I’ve even tried deleting the original .xml file and exporting a brand new library but no luck.Any help would be greatly appreciated.

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Airgetlam
3 years ago
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BobMuntonContributor I
asked in Components and Architectural
I love my Sonos system but ...

..it is so frustrating.The Spotify connection is very intermittent;Yesterday Sonos played perfectly for 12 hours and then disappeared completely from my Mac and iphone necessitating a complete reboot of speakers, router and gigaclear range extenders... the second time in three days. It come back up but takes 15minutes to achieve this... My mac is hardwired and the gigaclear range extenders are wireless; I have a 100megabit fibre connection and no near neighbours … why does my sonos keep failing?? 

2027
buzz
3 years ago
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BraveStarrContributor I
posted in Home theater
Verzögerung bei Dolby Digital mit Xbox Series X und Samsung TV

Hi,wie auch hier beschrieben https://marc.tv/sonos-arc-verzoegerung-ton-dolby-digital/ bekomme ich keinen Surroundsound ohne Dolby Digital mit der Sonos Arc hin ohne dass es eine massive Verzögerung gibt. Kennt das jemand? Gibt es Lösungen? 

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Ken_Griffiths
3 years ago
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RP27Contributor I
asked in Components and Architectural
YouTube Music via Sonos App not playing

Hello; my you tube premium service has been working fine and then today in some of my playlist specific songs are appearing grey and not playing via Sonos App siting ‘Your account is being used in another location’! Note I can still play the playlist via YouTube app. Also I have deleted and re installed the YouTube service within the Sonos App.  Please could some help to fix this issue?  thanks

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R
3 years ago
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ForrestSmith141Contributor I
asked in Home theater
Unable to Connect One SL System to Desktop after Wi-fi Network Changes

Hi, my Wi-Fi at work crashed and was not working correctly, we had to do a bunch of resets to the system, once I got it resolved, the Sonos system was unable to connect to the speakers or spotify, I determined that reconnecting the speakers would solve the issue after trying one so I set them all up on a new system via my phone. After that all the speakers were working and are able to play music but I can no longer find them on any of our register or office computers. Most of the desktops are using an ethernet connection, however our office computer has a Wi-Fi connection and was also not able to find anything with the sonos app. We do have a backup Verizon network that may have kicked in at several points, however I think its supposed to be the same network since we don't have to do anything on the computer to switch to it. Does anyone know any solutions for this issue, or would a Boost make it work again? Thanks!

851
Ken_Griffiths
3 years ago
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LoungemonsterContributor I
asked in Portable speakers
defective product and defective customer support

Can anyone help please? I have two Sonos roams and two of the charging stations. Neither of the roams will charge and the stations are clearly of no use to me now because the roams don’t work.  sonos refuse to refund me for the defective products and won’t refund me for the charging stations because they aren’t broken.  any suggestions?  thank you 

3758
Ken_Griffiths
3 years ago
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arisarisContributor I
asked in Components and Architectural
Any fix for Spotify losing connection on Sonos?

Is there any real fix for Spotify losing connection over Sonos?So far there are only tips offered on the forums.Spotify is completely unusable for me over Sonos for a few weeks now. All other services play fine! 

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A
3 years ago
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JonnyM49Contributor I
asked in Home theater
Sonos 1 SL Stopped working

My Sonos One SL had been set up for 9 months and worked perfectly. Yesterday i went to use it and it was not on the menu for available rooms. I tried a hard reset and then to add it back to the network. It can be located and then the app tries to connect to the home wifi network it comes up with this message: “Your Sonos One SL has been added but may not appear in the system tab. If so, unplug the power cord and plug it back in to finish set up from the system tab”. Once done it still does not appear on the system tabI have tried to add it back to the network by hard wiring it to the router but this also failed. Thanks for any advice given.  

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J
3 years ago
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JMessContributor I
posted in Controllers and Music services
Connection to Spotify was lost

Over the last several months, Spotify has been functioning terribly with the Sonos setup in our household and 8/10 it displays the message “Unable to play ‘X’ - the connection to Spotify was lost.”  This error appears if I choose a song from within the Sonos app using Spotify music services; if I choose Spotify Connect from within the Spotify app it just fails to connect to any Sonos speaker; and if I ask Alexa to do it she confirms the action but then nothing happens. All other music services are functioning correctly on Sonos with no interruptions, so I know it is not an internet connectivity issue. I am also fully confident that my Spotify account is not being used simultaneously on any other device. I have removed Spotify from our music services within the Sonos app, I have reset the Wi-Fi (even created a new Wi-Fi network), and I have also reset all our Sonos products to factory settings - none of these steps have fixed the issue. We have three Play:1’s, one One and a Move. All ar

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Ken_Griffiths
3 years ago
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aaabartonnContributor I
asked in Advanced setups
Low audio and feedback when playing Vinyl

I have bought the Pro Ject T1 Phono SB (preamp) Turntable from Sonos, to play all my vinyl on my Sonos Play:1 stereo pair in my room. I have several other Sonos products around the house, including a Sonos Connect. I have connected the Turntable to the Connect via phono, i get some audio out of my Sonos Play: 1’s but lots of feedback, very low volume and a good 20 second pin drop delay and. My Sonos settings on the Connect are as follows:Source Level 2 (tried them all volume increases as level increase but feedback also increases) Line-Out Level Variable No Volume LimitHope someone can help me out here :)

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G
3 years ago
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mflatContributor I
asked in Speakers
Early adopter, forced upgrade to S2, Play:5, Connect Amp, Sub not discoverable/pairing

As an early adopter, I am beyond frustrated with this product at this time.There’s constant breaking upgrades.After I finally made time for the S2 upgrade and started recycling my setup (3 Play:5, 1 Connect Amp into wired ceiling speakers, 1 Sub), I can’t discover my second Play:5 nor my Sub.All the documentation I find online seems outdated. Do NOT tell me I need to wire any of my SONOS products into my router---I paid $$$ to avoid wiring.Extremely annoyed at this point.

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buzz
3 years ago
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TV TatasContributor I
asked in Advanced setups
ARC + Sub + 5

When will Sonos allow to add two Play 5 as Left and Right FRONT speakers to complement ARC?This would mean essentially using ARC as a Center FRONT speaker; along with Left and Right FRONT Play 5.The sound quality of ARC is not good enough for large open rooms.   

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T
3 years ago
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PQBoulderTrending Lyricist I
asked in Components and Architectural
Nothing works much…

My Sonos only works sometimes. Is everyone feeling the same level of garbage tech? Support does not work…chatbot nothing. 

14924
P
3 years ago
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brucie000Contributor I
asked in Home theater
Can't connect Arc with LG OLED tv

Hello Community, I’ve followed the connection instructions for Arc to TV through the app.  I have no success.  I’ve switched TV off, app off, tired different HDMI cables.  Still fail. Help…?Thx Dan 

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B
3 years ago
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ddupreContributor I
asked in Components and Architectural
Can't join from one speaker

I recently moved, so I’m setting up my system again. However, I’m having a strange issue. I have 8 speakers (9 but one setup is stereo Sonos Ones), all latest generation. The main difference between this new system and my old system is that all the speakers are WiFi until I can get some wires around the house. My old house had several speakers wired (not with SonosNet).I’m having two issues. First, sometimes one controller won’t see all the speakers. For example, my computer right now only sees 5/8 speakers, but my phone and iPad sees all. Come back an hour later, and things will change. This setup was an absolute rock for years prior (I’ve been using Sonos since the the year of their founding). I’ve toyed with STP, RSTP, rebooting switches, reboot routers, rebooting EVERYTHING, reseting speakers, etc. Nothing seems to impact that over time controllers lose speakers and then find them again.The second issue is that I can’t reliably join. For example, I have speaker Family Room and anot

525
D
3 years ago
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Betcha31Contributor I
asked in Home theater
audio cut out

I have a beam that’s hardwired with my Ethernet cable and connected via HDMI ARC. Also have an Amazon Fire Stick 4K. I still get intermittent cut outs. But ONLY with Disney+ and HBO Max. Haven’t noticed that happen on Hulu, ESPN, Paramount+, Netflix, YouTube. PlayStation 4 or Apple TV.How do I fix this? Diagnostic # 693926820 Edit: not answered. Accidentally hit the check mark

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3 years ago
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VosabhoyTrending Lyricist I
asked in Components and Architectural
logging into S2 app

I've had some WiFi issues and was logged out of my S2 app. When I tried to log back in the app keeps asking me for the details of my sons account. I've tried deleting the app and reinstalling but it keeps defaulting to his account. Can anyone offer a solution?

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V
3 years ago
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NutsackjonnyContributor I
posted in Components and Architectural
sonos One and Galaxy S9

Hi all,I bought two Sonos Ones last week. Spotify works ok, but I can't listen to anything else through the system. I've trawled the web as much as I can stomach but no luck.Any suggestions to help me please? Jonny

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G
3 years ago
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voltrons_headContributor I
asked in Components and Architectural
Multiple Devices Disappeared

Hi,I woke up on Monday to find 6 of my 8 Sonos devices missing from the app.  All are wifi with DHCP reservations in my router.  Other than an occasional hiccup, the system has been working well for a couple of years now.  I upgraded to S2 a few weeks ago, and things seemed to be working fine intially.I’ve tried:Finding lost devices in the appRebooting all devicesRebooting wifi routerReinstalled the appHard reset one device - App will find the device and provision it, but it disappears once it’s back on the wifiI plugged a couple of the devices in to ethernet and it found them and updated the software, but once back on the wifi, they disappear There are no IP conflicts or anything else I can identify that would block any devices.  All other network devices are working properly.  I can see the devices in my router as connected and they show up on a network scan from a third-party program. I would appreciate advice because I’m out of ideas.  Thanks!

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V
3 years ago
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FromEhvTrending Lyricist I
asked in Components and Architectural
S2 system constantly loses connection with my sonos:1 speakers

Since a few weeks, my system constantly loses connection with my two sonos:1's connected as surround speakers to my beam. I have tried everything I can think of. Finding missing products, factory resets, router resets, disconnecting all other devices from LAN. Effectively, I cannot get decent surround sound anymore.  Does anyone know other ways to get it to work again? I think something is wrong in the interaction between the Sonos S2 wifi management and the router wifi management. Thanks

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3 years ago
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neilffAvid Contributor I
asked in Home theater
Sonos not recognising Beam HDMI ARC connection using Sky Q box

I have moved house. Previously my Beam was connected to my Panasonic TV via a HDMI ARC. TV sound could be controlled via Panasonic remote, Beam also functioned as a speaker for music. In our new house, my Sonos sysem works fine with the new network. However, we have a Sky Q box connected to the TV via DHMI. Plugged in Sonos Beam into the TV HDMI ARC input. Sonos does not recognise this. Error message is “HDMI ARC not detected”. Tried diferent HDMI cables, turning things ON and OFF, disconnectiing the Sky Q box. Same error message. Any ideas?

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3 years ago
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cjbutterworthAvid Contributor I
posted in Components and Architectural
Sonos Radio pausing mid song

Hey,Sonos Radio frequently pauses mid-song before resuming. Stops for about 2 seconds.Diagnostic report: 1071618161

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UKMedia
3 years ago
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