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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26382 Topics
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srosvoldContributor II
asked in Home theater
Surround speakers stopped working

I just installed a Sonos system. It took me a while to get the Arc soundbar (with sub) and the two One SL speakers all connected. Once I turned the TV off and turned it on again, the One SL surround speakers are not producing any sound. The Sonos phone app is seeing them all together in TV Room and the lights on the One SL speakers are white. Any ideas?

6
F
3 years ago
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wilwong829Enthusiast II
asked in Portable speakers
Charging the ROAM

Just wonder if I can use this PD charger to charge the ROAM? Would it be too much for it and negative to the speaker? 

1
James L.
3 years ago
architekt
architektTrending Lyricist I
asked in Home theater
Trueplay and sitting/standing at my listening source

I am using a sonos beam with two Ones for surround and a sub connected to my PC’s optical for 5.1. Anyway, the beam sits on my desk (elevated by a speaker stand). Sometimes I’m sitting down when I play games/listen to music, sometimes I put my desk into standing mode. So that means the beam can be either lower to the ground, like when I’m sitting, or higher up, like when I’m standing. Does it matter if I tune trueplay in either position? Would one be more optimal than the other? Should I maybe instead like set the desk height to be in between both for an average?  Also, I’m a bit loathe to walk around the room waving my iPhone. My floors creak. Also I’m never listening anywhere besides either my chair or standing up. Should I still wander the room even though the floors will creak and I won’t be listening at any other position? Thanks.

6
Stanley_4
3 years ago
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husn120Contributor I
posted in Home theater
Sonos Arc disconnects from LG TV

Here is one problem I noticed with my Arc + Sub + One system. The Arc connects with my LG C8 via HDMI cable to ARC. Every time I power on the TV, the sound switch back to “internal speaker + optical” audio option. I have to manually switch it back to ARC . However, after I am done this, the Netflix won’t show Atoms instead of showing 5.1 (the sonos app shows DDP 5.1). Then I will need to switch between internal speaker and ARC couple time, switch on and off for Dolby Atomos setting for internal speaker, reload Netflix couple time to get the Atomos sign back for Netflix and sonos app. Can I get some help with this issue? 

3
G
3 years ago
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luterguyContributor I
posted in Home theater
Samsung + BEAM using HDMI-ARC dropping sound

I have seen several posts of BEAM using HDMI ARC (in my case with a Samsung TV).Sound works for little bit and then cuts off.Fixes I usually see are unplug TV and Sonos and replug and try again. That does not fix it for me. I did see something about and update...but my BEAM is updated. I love Sonos...but this is killing me. I wonder if I am still within my return period.

1
G
3 years ago
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Stefano85Contributor I
asked in Components and Architectural
Multiroom stream with Spotify

Hi all,I've been having issues to stream different music to different rooms with my Spotify account. At the beggining I thought it was because I started the music from voice control but now it happens whether I start streaming from the sonos app or from spotify connect. It just stop the music on the other room and indicates that the account is already on use. I have a spotify premium account and this was never an issue before. Any tips to solve it?? Thanks!

8
F
3 years ago
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FouveContributor II
asked in Components and Architectural
Multiple Spotify Streams

Anyone having issues with playing multiple playlists or songs from Spotify through the same Sonos system? Every time I have something going in one room and then try playing a different playlist or song in another room, it says “Playback stopped on <room>, your account is in use somewhere else.”   Is it just me?

3
F
3 years ago
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TomMurrayContributor I
posted in Portable speakers
Sonos Roam won't wireless charge

My Roam charges fine with a cable but when I put it on my charging dock it [edit: The Roam] just shows a red light and won't charge. Charging pad details in image below. Is there a compatibility issue?  

13
J
3 years ago
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sipperContributor I
asked in Portable speakers
Cannot turn Roam on

Hi, my Roam has been working fine for the past few days, but I cannot seem to turn it on anymore. I’m using an Apple 20W USB-C charging brick to charge, but all that seems to happen is when I plug it in, the orange light glows for 10 seconds and then it fades away. Following the reset process doesn’t seem to do anything either. Any ideas as to what my problem might be?

3
S
3 years ago
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mlinznerContributor I
posted in Components and Architectural
AirPlay 2 Group – iOS Devices can no longer change group volume?

I have a setup of one Sonos One grouped with two older Play:1s to form an AirPlay group.Until recently when I used this AirPlay group on my Apple TV, iPhone, … I could adjust the volume on the iOS side and the volume of the group changed.With a recent change (Sonos Update, iOS 14.5?, not sure) now only the volume of the Sonos One is changing leaving the other devices to be always out of sync / no longer controllable via Apple TV remote or Homekit automations.Has anyone else noticed this?

3
Ken_Griffiths
3 years ago
A
ashurley86Contributor I
asked in Portable speakers
Sonos Roam skipping or repeating songs

I'm having this issue, specifically with the Roam (I have other speakers, including the Move that don't seem to be having this problem). Is anyone else having this issue, where the Roam is skipping or repeating songs? 

3
Corry P
3 years ago
benmitchell
benmitchellAvid Contributor I
posted in Components and Architectural
missing speakers all the time

Every time I launch the Sonos app, some of my speakers are missing.  It is not a constant speaker, it seems its always a different one.  Should I reset the entire app?  And for a missing speaker, do all I have to do is click the pairing button?  This is beyond frustrating as my entire system is never listed in full.  There is always at least one speaker missing.

8
Corry P
3 years ago
D
DJsmittyContributor I
posted in Advanced setups
SONOS and DJing

I have been using the SONOS play 5; SUB; Connect/amp and BOOST for DJing:DJ equipment is a DENON DJ MC7000 laptopnetwork equipment is a wireless router with available ethernet portsSONOS APP installed on the laptopSETUP:laptop connects to the Denon DJ MC7000 via usb an ethernet cable connects from the laptop’s ethernet port to a ethernet port on the wireless router audio master out from the Denon DJ MC7000 connects to the SONOS Connect/amp audio RCA inSONOS BOOST connects to an available port on the wireless router with the ethernet cable connected between the laptop and the SONOS connect/ampyou have to configure a local network on the laptop that will create a local network that will includethe laptop;the SONOS connect/amp ;SONOS BOOST;the play 5 and the SONOS SUB when you launch the sonos app on the laptop you will create the zone that will include the play 5 and the Subyou have to select line in on the sonos appselecting the line in will allow the output from the DJ controller to be

1
Xander P
3 years ago
S
ShylocContributor I
asked in Controllers and Music services
Upgraded device on the website in error

Hi,  I hit upgrade on my recently purchased but used connect on the website in error. Now the device doesn’t show in my system. Can this be rolled back at all, its playing with my OCD. Thanks very much

1
James L.
3 years ago
C
Carl MillerContributor I
posted in Advanced setups
New router on a split system

I just installed a new wifi router. I have a Sonos split system. I was able to get the S1 working but couldn’t get the S2 to work. I have two Play 5s and a Boost running on S1 and 2 Play 3s & 2 Fives running on S2. Could you advise on how to proceed? I may have screwed up by trying to reset the apps so I don’t know if I need to start from scratch.Thank you in advance for any help.

1
Airgetlam
3 years ago
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dantransmissionContributor I
asked in Components and Architectural
My Sonos sound system keep cutting out

I’m trying to figure out why my Sonos speakers (2 x Play: 1, 2 x Beam, 1 x Symfonisk Bookshelf, 2 x Symfonisk Table Lamps, 1 x Move, 1 x Roam) keeps cutting off.  My router is an ASUS RT-N66U.  Could it be that I need to upgrade my router?  It’s always done a good job except for the music playback on my Sonos speakers recently.  I took a diagnostic.  Can someone take a look at it and point me in the right direction?  272111800 Thank you! Dan

5
Airgetlam
3 years ago
A
AFNYCContributor I
posted in Components and Architectural
Buzzing with Sonos in wall speakers

Hi, I have my sonos in wall speakers (wired) connected to my sonos amp. Both in wall speakers and sonos amp are purchased brand new. My TV is connected to the amp thru the HDMI ARC port (its a Samsung). This has been working wonderfully for 6 weeks and tonight while watching a streaming svc (Hulu) an awful loud buzzing started from the left in wall speaker. It makes the show unviewable-- so loud! I disconnected everything and reconnected (hoping there was a loose connection)-- no luck. I can play music thru the sonos 1 app on the in wall speakers with no buzzing, so I know the speakers are okay… help! any advice would be appreciated!

2
A
3 years ago
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torelContributor I
posted in Components and Architectural
sonos dropping out a recent issue after years of perfect operating

sonos dropping out a recent issue after years of perfect operating, I don't have a managed switch either. 

3
N
3 years ago
D
DjthirstContributor I
posted in Home theater
Amazon Music not working on sonos arc

Amazon music not working on Sonos Arc

1
G
3 years ago
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bdekokContributor I
asked in Controllers and Music services
Big Sur and External HDD

Hi I’ve purchased a new Mac Mini with M1 and Big Sur.  I keep all my music on an external HDD.  This worked fine on my old Mac Pro running High Sierra (and still does).In Big Sur on the M1 Mini :iTunes uses the music library in ~\Users\[User Name]\Music\Music\Music Library.musiclibrary My actual music files are in \Volumes\Data\iTunes\Music, which is an external HDD titled “Data”.In the Sonos app, I added “My Music Folder” in “Music Library Settings”.  Seems to work, but when I attempt to play a playlist I get the following type of error message when I look into the console app://Mini Server/Music/Volumes/Data/iTunes/Music/Artist/Album/Song.mp3  failed. Error (404, 0x80000002) As you can see, there appears an error in the file name as it appears to concatenate the file location of the iTunes music library “//Mini Server/Music” and the actual location of the file “Volumes/Data/iTunes/Music/Artist/Album/Song.mp3”.  Naturally, there is no such path.  This issue does not exist when running

1
James L.
3 years ago
K
Knibbsy1Contributor I
asked in Home theater
Sonos beam dropping out

I have two Sonos 5s, a Sonos one and a Beam. They are set up in a system.  The Beam is also connected to a TV. The Wi-fi system delivers a fast system … up to 200 mbps.  The Beam is very close to the router (within a foot)Every so often the beam drops out and the sound reverts to the tvAny thoughts or suggestions? 

2
Airgetlam
3 years ago
D
Damien I KingContributor I
asked in Home theater
Sonos App Stops when closer to Sonos System?!

Hi,I have 3 rooms with Sonos downstairs in my house (1 x Beam + 2 x One, 1 x One, 1 x Roam). The system itself always works fine, never had any drop out and Alexa always works. The app however constantly loses connection to the system and reconnects intermittently.I did discover recently however that if I go to the furthest corner upstairs the app connects instantly and is stable.I have tried the standard off/on again on my router and every Sonos device, but no difference. I also tried the app on IOS and android devices and it is the same on both.I don’t have anything obvious that would be interfering with the signal downstairs, and as it’s the app not the Sonos system that is cutting out I’m at a loss! It does seem to have got worse since I purchased the Roam.Any suggestions appreciated! Cheers.

5
D
3 years ago
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ndb1Contributor I
posted in Components and Architectural
S1 update loop problem for older sonos Play 5 and sonos Plays

my system comprises a sonos play 5 and two sonos plays. i bought a new sonos 1 last week to add to the system. when doing the new connection it asked me to update the app on my iphone. I did that ...result was it added S2 to replace S1 as the contoller on my phone. It DID NOT WARN OR  tell me that by doing that it would stop me using the sonos play 5 as part of the new system. It created a system with the two plays and the one but excluded the play 5 (I have now found out the play 5 has to be controlled by S1)I dont want to have my original  sonos plays and the 5 on a separate system and want to keep those as one main system and then ridiculous as it may now seem use the “new” sonos 1 on its own controlled by S”.. ..how do i go about downgrading the plays and reconnecting them back to my S1 controlled system IE use them with the sonos play 5 and the two sonos plays as a system controlled by S1 and then use the new sonos one on its own as a separate system on S2?I factory reset the two

3
Corry P
3 years ago
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ben_kellyContributor I
posted in Components and Architectural
Airplay 2 cannot connect on SONOS One

Hi,I’ve been having an issue with my Sonos one that means I am unable to connect to it via airplay (or add it to the apple home app for that matter). basically I am unable to interact with it through anything other than the app or Alexa. I have a good reason to believe it is an issue with this Sonos, I've done all the usual (turn everything off and on, factory reset speaker and reset app), and nothing seems to let it work. There is another Sonos one (same model) on this network that I can airplay to quite happily, along with apple products such as TV which don’t complain at all. I was wondering if there was any solutions to force the speaker to start accepting airplay streams. I submitted a diagnostic after trying to airplay, the number is: 1494513105 Thanks

3
James L.
3 years ago
R
RustiCofredContributor I
asked in Components and Architectural
Keeps cutting out

How can I stop this. Bought $6,000 worth of gear and not working properly.

178
Corry P
3 years ago
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