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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26712 Topics
C
CodyCContributor I
asked in Advanced setups
Sonos AMP as Surround doesnt work on Ethernet

I have a system that consists of an ARC + Sub + AMP surrounds.In order to reduce the amount of competition/traffic on my WiFi I am looking to move these devices over to Ethernet.  The first device with the necessary wiring is the AMP.  Once I Disable WiFi, the music will not play thru them.  They show up as part of the system.  Under “About My System” I can see that it is getting an IP Address.  It is part of the default VLAN and I can ping it from other devices on the same network.If I re-enable WiFi, they work fine as Surrounds.

5
Stanley_4
3 years ago
jazzpackages
jazzpackagesContributor I
posted in Components and Architectural
Recieving an “errorCode: ERROR_RESOURCE_GONE” when trying to send play command

I have been trying to figure out the sonos api over the past few days, but unfortuanetly have hit a road block. I have already gotten my tokens and room names and and favorites Id, but when I send the curl request to play a song I get the error described above.Curl Code : curl -X POST -H "Content-Type: application/json" -H "Authorization: Bearer {TOKEN}" "https://api.ws.sonos.com/control/api/v1/groups/RINCON_48A6B88A5B14014XX:XXXXXXXXXX/favorites" --data @play.jsonI keep the body in a .json file called play which contains the code:{ "favoriteId":2, "playOnCompletion":true }I have not been able to find any documentation on this issue online, so any and all help is very appreciated.

3
controlav
3 years ago
A
annascottEnthusiast I
posted in Advanced setups
Setup Separate S2 on Same network as existing S1 without effecting then entire S1 setup.

I have scoured the forums and havent see an exact answer to this. I even called Sonos support and they couldnt even find my products under my email and account! Bizarre.I have S1 setup now as follows on Sonosnet channel 6;- Connect Gen 2 ethernet connected - Connect Gen 1 (not s2 compatible)- Play 5 gen  1 (not s2 compatible)- Beam, Sub gen 2 with 2 One surrounds - One Gen 1- Connect Amp gen 2 So i bought a One SL and want to set this up on same home network, but on S2 app by itself, and i assume with a direct Wifi connection to Router.I dont want it to affect anything to so with exisitng S1 setup above and dont want to upgrade any products yet.From ive read, should I;- turn off the Connect that is ethernet hard wired. Will this disable all the others?- Run separate S2 app and Setup the new One SL Will this then now not affect exisiting setup?Thank you Scott        

12
controlav
3 years ago
B
bpapillonContributor I
asked in Components and Architectural
“the connection to spotify was lost”

for the last few days, anytime I try to play any song from Spotify in my Sonos speaker, I get the error “unable to play {song title} - the connection to Spotify was lost”. I have seen other posts about this error message, but they seem to mostly either be attributed to a local network issue or a temporary outrage. I am fairly confident that this is not attributable to a local network issue, because the problem is consistent on Spotify but does not happen for other streaming services. It also does not seem to be a temporary outage since this has been going on for several days now.The issue is isolated to one of the two speakers in my Sonos system.What else could cause this? I’ve tried disconnecting and reconnecting the Shopify account to no avail, and don’t know what to try next.

2
Corry P
3 years ago
J
jjododAvid Contributor II
asked in Components and Architectural
Voice Services “Sonos Offline”

Voice Services not working suddenly. Neither Alexa or Google assistant can connect to Sonos Ones. GA says “can’t connect” and Alexa show the speakers offline. I have tried absolutely EVERY troubleshooting step without success. Of course, Sonos support unavailable till Tuesday. Any thing I might be missing?Also…no microphone light on.

3
Ken_Griffiths
3 years ago
C
CavemenContributor I
asked in Advanced setups
HELP! Sonos configuration setup

Here’s my situation: I bought a house with three levels. On level two is the modem/router. On level one is the game room where the big TV sits, along with speaker wire that runs to speakers hard-wired on level two (the upper level). I have a well-functioning mesh network throughout the house.I had an installer come out and tell me I needed three sonos connect AMPS to run the speakers on the upper level. He also said he had to move my modem/router down to level one (the basement) to plug the amps into the modem/router. He said there was a lot of work involved with moving the modem/router downstairs and is wanting to charge me a lot in labor just to do that. He says the amps need to be plugged into the modem/router to work well - they won’t work well in a mesh network. Is that true?Question, is there a way to keep the modem/router on level two, without having to move it? 

5
Corry P
3 years ago
S
SoynosContributor I
asked in Home theater
Can You Connect One Gen 3 Sub To Two Set Ups?

I got the full surround set up in my TV room. I’d like to have the Sub connect to that, as well as the a two Fives set up in the adjoining dining room. Do I have to disconnect/connect every time?

1
G
3 years ago
C
CaspillerTrending Lyricist I
asked in Portable speakers
Unable to control Roam using S2 app

When connected to my home wifi network I am able to start playing music on my Roam but Im unable to see whats playing, pause/stop or skip tracks in the app. The only control I seem to have over the speaker (in app) after music has started is adjusting the volume. Though I did notice the volume on thr Roam appears to be all the way down until adjusted the first time, then it seems to sync with the speaker.Should I be able to have more control over the speaker in app while on wifi? 

2
C
3 years ago
G
Gutemberg RibeiroContributor I
asked in Home theater
Full wired Sonos S2 + VLan

Hello folks!I've recently rebuilt my home on which I have a brand new Sonos system composed of:Sonos Arc + Sub + Amp + Architectural Speakers for Surround at the TV room Sonos Amp + Architectural Speakers on each of the other roomsAll the Amps will be rack mounted on the same rack with the other network and home equipment. The Amps and the Arc are wired to the core switch (Ubiquiti Unifi Switch Pro 48P).According to the docs, if I plug one of the devices on the ethernet, the other devices are going to be connect to this wired one over a private/dedicated wifi network created by the wired one.https://support.sonos.com/s/article/3235?language=en_USI wonder if anyone can help with the following questions for this scenario:Is there a way to make sure this wifi network isn't created and ALL Sonos devices use the wires since they are all connected thru the switch? All my IoT devices are under a dedicated subnet/VLan. I want to put all the speakers under this subnet/VLan. Can someone tell me

3
buzz
3 years ago
R
RetnyapContributor I
posted in Portable speakers
sonos Roam audio drop out

Hi, I have recently purchased a Sonos Roam primarily to use while in the garden. I have set the Roam  up in the kitchen (WiFi) and it is connected to a Sonos One (WiFi in the living room) ) a Sonos SL (Ethernet in the TV Room). Generally when playing in these locations the performance is fine, occasional buffering🥴. My problem starts when I attempt to move the roam into the garden, expecting it to pick up the Belkin  WiFi extender. Initially it works ( it is within WiFi range (confirmed through WiFi checked on iPhone) however it then stops. I have read on various forums that this is now a common problem. What is being done to correct this “NOT SO ROAM…..ABLE DEVICE.”

3
Ken_Griffiths
3 years ago
R
RoamUser1998Contributor I
asked in Portable speakers
Added Sonos Roam to system, now I have a volume control bug

Ever since adding the Roam to my sister I have been running into the bug in the linked video. I have two systems and they are both doing it - one system is airplay compatible and the other isn’t. Video: https://imgur.com/gallery/Yxhe0iS Is this a known issue? Can I report a bug somewhere? 

8
Ken_Griffiths
3 years ago
U
uGATZContributor I
asked in Home theater
newbie connection probly

Hi, Newbie connection problemMy friend gave me his playbar and bridge and I'm looking to use it as a music speaker, I've never owned a Sonos product before so completely new to it, I've factory reset both and they have both have got green flashing lights, I've downloaded both sonos apps because I wasn't sure which to use, the S2 app found the bridge but not the playbar and said it was incompatible and that I should use the S1 app but that won't find either the bridge or the playbar I have the bridge plugged into my router via Ethernet, I've been searching the internet to find a solution, help I just want to play some musicThanks     

3
G
3 years ago
N
netswipeContributor I
posted in Advanced setups
Push notifications

I was wondering, is there a way to get a push notification of currently playing track to my raspberry pi device in my local lan?

3
pwt
3 years ago
M
MischevuzContributor I
posted in Components and Architectural
Can't stop songs playing

Sonos won't stop playing music from my phone- even when I turn off my phone and unplug my WiFi router. No streaming services connected. I can pause via speaker button but can't control via app. Any idea why the Sonos controller app doesn't control Sonos?

3
controlav
3 years ago
C
coneContributor I
asked in Advanced setups
Login Issues on developer portal

Yesterday I registered for the developer portal (integration.sonos.com) and successfully logged in, developed my first PoC. but today the login doesn’t work.When I try to log in, it’s telling me password or username error.When I try to reset the password, the password reset page redirects me to the “SONOS - Looks like something went wrong!” page.Also when I try to register for a new account with different mail address, at the end of the registration page it’s showing me the error page, and no account activation mail is sent.I reported it already to the 24/7 support agent, but seems I am the first reporting the issue today - even if it occured already an hour ago and is still ongoing. Do others experience same issue, or does the login or account registration or password reset on developer.sonos.com / integration.sonos.com work for you?

1
controlav
3 years ago
B
BirianiBContributor I
asked in Components and Architectural
Sonos not connecting when I'm not in the same room

I have one Sonos in my bedroom, and can only connect to it when in the same room physically. Even if I start it when I'm on the room, when I leave it disconnects. Any suggestions?

2
controlav
3 years ago
D
DavnosAvid Contributor III
asked in Components and Architectural
Boost has disappeared from system

I have only two components, a Sonos Boost directly connected to my router and a Sonos Port connected by Wi-Fi from the Boost in my listening Room.This arrangement has previously worked together well, but now the Boost has disappeared and I can only get the Sonos Port working again by moving it and connecting directly to my router.Any tips for a solution would be appreciated? 

2
D
3 years ago
T
tryxContributor I
posted in Components and Architectural
Is it just me who thinks Sonos is not SO easy anymore :-)

When Sonos was launched, it worked very easily. Plug in and play! Now it is a single mess that you have to replace both the one and the other to make things work well. It stops and chops - NO this is not getting better and better but worse and worse - time to find something new ?? Or is it just me who experiences it that way?

3
J
3 years ago
K
KipalongContributor I
asked in Components and Architectural
Sonos App failing to see speakers

Hello All,My Sonos app 13.1 on Android 11 phone is failing to find my Sonos Arc which is connected via Ethernet cable and my Sonos Move connected via WiFi.  Both devices are replying to pings and I am still able to select each speaker to play to from all my streaming applications. But as the Sonos app is not finding the speakers I am unable to group them together.I have tried resetting the application settings and now am unable to “join existing system” and when I try to sign into my account it fails stating it can’t find my Sonos system. I have not made any network changes and have turned off the 5GHz band as I read this could cause issues switching between frequencies.Now when I try to log back into the application it states “Network Problem” and to check my internet connection and check the time on my device to ensure they are correct. And a full reboot of my router and speakers has been completed multiple times. Any more suggestions would be appreciated. CheersKip

11
K
3 years ago
E
EsarkayContributor I
asked in Components and Architectural
Sonos Connect S15 goes offline

I’ve seen some prior discussion on this, with no specific resolution.I have two identical Connect S15 units.  Both are on wired connections, not WiFi.  One recently started going offline (does not even respond to ping).  This repairs on reset, the unit works for a few minutes then goes offline again.No changes to the network, the other unit works fine.  I’ve tried swapping their positions in the house, no change.  Factory reset didn’t help.Sounds like a HW failure, are there any easy repairs?

2
Stanley_4
3 years ago
H
Harvey9876Contributor I
asked in Portable speakers
My roam wont turn on but will charge

I have 2 roams and factory reset both but when I reconnected one the other stopped flashing green and will no longer connect or turn on but will charge what can I do ?

2
Ken_Griffiths
3 years ago
B
brokenneckcpContributor I
posted in Portable speakers
Sonos Roam Bluetooth Issues

Trying to use Sonos Roam via Bluetooth is a nightmare. The initial connection is complicated. The speaker doesn't know if it should be in pairing mode, or turn itself off. Once connected, keeping it connected is a circus. It will work for a minute and then cut out. Sometimes pushing the play button on the speaker will wake it up. Sometime pushing play on whatever app is playing music will wake it up. Sometime pushing the power button on the speaker will wake it up. SOMETIMES the phone says it's connected to the speaker, music is playing, but no sound is coming from the speaker. Apps in use were Spotify and Pandora. Also connected to the phone was a Whoop. Unless there's any good ideas here, I'm thinking of returning it and just stick with my old Wonderboom.

2
L
3 years ago
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_Richard_D_Contributor I
asked in Components and Architectural
endless loop - reconnecting to wifi - then app shows no system

I have upgraded from an Asus WiFi router to an Asus ZenWifi Mesh system.It’s running in Tri-Band SmartConnect mode with a wired backhaul.The “airtime fairness” system is disabled. (It was by default)Have tried going through the reconnection steps in the Sonos app on an Android and an iOS device.Connecting the phone to the 2.4Ghz band didn’t seem to make any difference.The app goes through the steps involving pressing the top two buttons and the pressing the top and bottom buttons until each speaker chimes (more of a chirp) and the light flashes orange.The first few times the Play 1 and Play 3 process has completed fine but when I next reopen the Sonos app it’s once again showing greyed out options.Rebooting the Asus hasn’t helped.Only turning on the primary router hasn’t helped. I can see that both Sonos speakers are connected in the Asus router network map. I have tied wired ethernet connection with the Play 1 and that works but once removed the Sonos app again reports it’s unable to

7
_
3 years ago
L
LeonaBannisterContributor I
asked in Components and Architectural
cant change account

Hi, I am on my iPhone trying to log out of the account linked to my Sonos system to log into another account in the same phone but it will not forget the old account and/or let me sign into a new one. The email address is pre saved when I go to the log on screen and can’t be deleted. I have followed all the steps of logging out, changing system ownership and changed my new account password 3 times so I am 100 percent sure the details are correct. Can anyone help please??! thanks!! 

1
G
3 years ago
D
dquirozrendonTrending Lyricist I
asked in Components and Architectural
Line-In on Sonos Amp disabled - Troubleshooting steps haven't worked

Hi,I have a Sonos Amp connected to a Preamp.  The Preamp has a turntable and a CD player.I link the Sonos Amp to different speakers around my house (a paired set of Play 5s + Sub, and two Beams)I have been unable to play music from these sources because the Line-In is not working.  In the app I get a message saying “Line-In has been disabled on this Sonos system”. However, I have not disabled anything.  My set up was working flawlessly yesterday and I haven’t faced this problem before.I rebooted my router and the Amp, jointly and separately, in different orders. I’ve also checked the Line-In connections.  Nothing appears to work.I requested a diagnostic report. The confirmation number is 2146337480.Thank you very much.

8
R
3 years ago
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