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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26324 Topics
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GelebrownContributor I
asked in Controllers and Music services
Pandora reauthorization

Every time I use Pandora on my Sonos system, it requires me to re-authorize my account. I have deleted and reinstalled the app.Nothing seems to solve this issue. Can you please help resolve this issue?

12
S
3 years ago
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Toddssonos59Contributor I
posted in Home theater
Beam set up problem

Have had a beam for 18 months / set up no issues - using sonos app on mobile and connected to TV to use as sound bar - Bought Sopnos Move 6 moths ago again no problems set up and use via Sonos app on mobile.1 month ago changed broadband from Sky to BP and updated Iphone to new hand set - since then had nothing but problems ? maybe related or maybe not ? Move has connected and works - however beam will not connect to broadband and wont play TV soundeither - have followed all instructions ( turn off beam turn it back on / Turn off WIFI turn it back on / take it back to factory settings - all done and still wont connect) When its connected through ethernet cable to modem it works but once back near tv and not hard wired wont connect wirelesslyAny suggestions gratefully received    

1
106rallye
3 years ago
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VmanonlineContributor I
asked in Home theater
Beam drops connections to other Sonos speakers

I have a Sonos beam speaker connected to my hi DEF projector when I connect my other Sonos speakers to the beam I have a constant drop outs of sound. I have two sets of Sonos one speakers and one set of Sonos play one speakers all on my Apple extreme network. I also have a satellite Wi-Fi router that I am not using the network but it is active. What can I do to stop these cut outs? I’ve already change the channel on the Apple extreme router twice. Thank you

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V
3 years ago
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jeremyrwcContributor I
posted in Controllers and Music services
Can't add apple playlist to a sonos playlist

For years I have had issues with larger playlists, between 2500 and under 10000 songs and still have not had any solutions from Sonos support. This became a problem after an update years ago and never was fixed.  Fast forward to now, and using the latest equipment like the Move, the system still chokes when trying to load an Apple Music playlist. When trying to play the playlist, I usually receive a 1002 error. Sometimes after a couple minutes, the music becomes available. When trying to add the playlist to a Sonos playlist, I get another error of unable to add music.  The answers I get from support have always been ridiculous: reboot, reconnect, disconnect, it’s your network’s fault….blah blah blah. But I have some very complex and demanding media systems running on my network, and they all work fine. The only thing that chokes, EVER, is Sonos. Will they ever resolver this issue?

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J
3 years ago
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Robert201Contributor I
posted in Components and Architectural
Cannot connect to all sonos in house

We bought a new Sonos for the bedroom on the third floor of our townhouse. The second one is on the middle floor and the third one on the kitchen on the ground floor. Three of us in the house using the Sonos and all experiencing different states of connectivity. Sometimes we can see all devices, sometimes two and sometimes none. All are different at any different times on each of our mobiles. Router is on the middle floor and we have tried everything we have found in line. Unplugging, re booting etc. Anything we have missed before having to buy a booster? Thanks 

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C
3 years ago
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Katie012060Contributor I
posted in Controllers and Music services
trouble with my sonos

Hello,I’ve had my Sonos for about four years and they’ve been working fine and I love them. I have had trouble with the app which my partner set up. He couldn’t remember his password so I set up my own and transferred them over to mine. I’m having trouble connecting them. I plugged them into my Wi-Fi and I connected them but As soon as I take the internet cable out they both disconnect. I have googled it and it says to set them up to wireless. I’ve gone on my network on the app and it doesn’t say anything about making them wireless. There is 3 wireless channels I’ve tried them all and as soon as I disconnect from the Internet they disappear from my app. I have been using these Sonos wireless for years so I know that they do work wirelessly. My partner can’t remember how he set them up so I’m really struggling To know what to do. It’s a lot Of money to waste if I can’t fix them. Please please help with any information that may help. Thank you

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Ken_Griffiths
3 years ago
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simon69Contributor I
asked in Home theater
Cannot connect Sonos one SL

We have had three Sonos products on one system but recently the Sonos One SL disappeared from the system for no apparent reason. We have tried to re-add it to the system by resetting the factory settings. The app says it recognizes the product and has added it to our system; it also says that the product may not appear initially and, if so, to un-plug the product then turn it back on again to complete set up. I have done that several times but the product is still not appearing on the system with the other products. I have also rebooted my wi-fi but that has made no difference.What can I do?

4
S
3 years ago
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JemmailContributor I
asked in Components and Architectural
No able to remove song from Sonos Favorite

Hello,I’ve two songs in my Sonos Favorites that I cannot delete from the Favorites list.There is no menu to delete them.I cannot play them eitherI’ve tried from the Android App and the Windows App. Like ghost entries.Can someone help me ?

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G
3 years ago
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88cathyContributor I
asked in Components and Architectural
sirius XM connection lost?

Connection to Sirius lost. Still able to connect to Sirius on other devices in the house, just not to SONOS

1
G
3 years ago
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CarmiContributor I
asked in Home theater
Arc and 2 one sl setting

Just added 2 one sl to Arc. As suround.The sound from tv is heared only through arc. Playing music through my cellphone the sound is great.Why...??

1
G
3 years ago
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TubygameContributor I
asked in Speakers
Sonos Five - Line in audio issue

Dear Sonos Customer Service, I have a Sonos Five, an iPhone 11 Pro, a 3.5 auxiliary cable and an Apple lightning to 3.5 audio adapter. When trying the play music from my phone on the Five via the auxiliary cable and adapter, i am faced with the ultimate disappointment of hearing no sound from my speaker. Is there an update that Sonos can push out to either resolve this issue or begin supporting this method of connectivity? I am not always near available wifi for use and the main buying point for me for this speaker was that it has an in-line port. All products are in great/working condition and both the auxiliary cable and lightning adapter was recently purchased as new from Best Buy. Thank you for any assistance in advance! 

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controlav
3 years ago
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DamianChapmanContributor I
asked in Components and Architectural
my Sonos App doesnt locate my system anymore

Hi All, I am becoming increasingly frustrated with my Sonos app not locating my Sonos system. Once I have turned the items off and then on and reset the router and connected my play one through a cable it works for about 10 minutes then loses it again. Then I have to do the same process all over again! I give up, I loved my Sonos system but no longer this is infuriating as I can’t listen to any of my music. It still works fine on my TVs around the house but I can’t locate the system on the app!  There has got to be an issue with the app!!!  

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controlav
3 years ago
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Mike_033Contributor I
posted in Components and Architectural
7 grouped speakers Spotify issue

Sonos is unable to tell me why my 3 groups of 7 speakers (G1:Play 5 R+L+Sub, G2:One SL R+L, G3:Play 1) with Boost in my main 20x30 foot, open-concept floor go out of sync while playing Spotify. Spoke to three tech reps over 2hrs and 45min tonight bc their line kept dropping (1call back of the 4 hang-ups, obviously)  Conclusion: Sonos claims 80mbps fiber-optic Wi-Fi download speed is not enough to play Spotify music on the 7 grouped speakers without interruption.  Recommended I call my ISP and get more bandwidth. Of course they will not tell me how much download speed is required, whilst their published documentation says minimum 5mbps.  Nor are they able to tell me why this only happens with Spotify premium and not others like TuneIn, Mixcloud or Amazon music.  Any ideas?

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M
3 years ago
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scottgilbert43Contributor I
posted in Components and Architectural
Help troubleshooting our system

I need help troubleshooting an annoying issue with our Sonos setup. We have 9 different Sonos units: 3 Ones, 1 One SL, 1 Five, 3 Playbars (one with a sub, one with two side speakers).It seems like every few months the system starts to bug out, music won't play on the speakers I try to play it on, for example, I'll select Dining Rooms 1, 2 and 3 to play music, the app will show music playing on all 3 but it'll only be playing on one or two of them. I'll start to get get error messages trying to play music from pandora "Not authorized to play pandora" despite it working every other time. Error messages from music off Napster. Sonos will start playing the song, then give me a "not authorized" message and skip to the next song, just to repeat each song it's skipped to.The only way to fix this is to go and unplug every Sonos unit, restart my internet, then go plug all the Sonos back in. This only solves the issue for a few months when all the above issues start up again and I have to reset

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J
3 years ago
Tsukasa C
Tsukasa CContributor I
asked in Home theater
How to prevent Sonos rooms from becoming ungrouped?

How to make the grouping of Room Grouping option stay as chosen?Eg: Beam connected to TV (Group 1) + One pair (group 2-stereo pair) = New group (Group1 + Group 2)When i ON the speakers and TV, by default the sound coming out from the TV only goes to the Beam and not the ONE pair. I need to use the Sonos App and choose the “New group” everytime i restart them in order to get sound from the One pair. Any solution ?

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Tsukasa C
3 years ago
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Mikejt26Contributor I
asked in Components and Architectural
Move wont coonect to bluetooth unless I am at least 3m(10ft) away

I have had quite a few issues with connect to my move from my Iphone X via Bluetooth.I finally managed to connect , after several resets of my Move and Iphone,  by being at least 3 m away .Then the sound ( via deezer app ) would either not play or kept cutting out .  This was  resolved by keeping my iphone at least  6 m  20 ft away from the move. How can this be resolved as its not practical tokeep mt phone away for the move .

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James L.
3 years ago
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NontthanContributor I
asked in Components and Architectural
I have a problems with connect to the music

 I found out that many time when i try to open spotify on iPhone it keep say connecting and nothing happen. Im quite sure that the is a problem on sonos system because i switch to connect echo amp and bose everything is fine and for the network i run in aruba enterprise grade device is quite stable than normal. How you suggests me to fix this problem? 

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James L.
3 years ago
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Tejs Dyrvig Ernst
asked in Components and Architectural
xbox One S Delay

I recently bought a used Xbox One S.Bought solely to use as a BD player as I know it can transcode DTS to Dolby Digital.  So I have set it all up. Xbox is set to output bitstream DD 5.1 and my Sonos AMP is also showing that it is playing DD 5.1.  Unfortunately, the sound is out of sync.  Everything is in sync when playing in uncompressed stereo and everything is in sync from my other sources (Apple TV).  Has anyone tried this? Can’t fix it with my TVs audio delay as that can only add further delay.  My tv is an LG GX. I have two Sonos AMPs (one front and one rear) and a Sonos Sub. 

4
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3 years ago
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lucie.ahContributor I
asked in Components and Architectural
My Sonos system won't connect to my iPhone, but has connected to all other devices.

A few weeks ago my sonos system randomly stopped connecting to my phone. Today I reset everything, using another family member’s iphone, and it worked fine on there. I tried to connect on my iphone and it still said ‘cannot connect’ or that there isn't a sonos system on that Wi-fi. I managed connect fine on my laptop, so it is clearly my phone… but I have done everything in settings to allow permissions etc. and it still won’t find the system (and the system settings options on the app are greyed out!). If anyone else has had this issue, please could you help me fix it because I have tried everything and the system seems to be working fine… but I can't see the problem with my phone/wifi either. Thanks.

1
Xander P
3 years ago
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Aclark88Contributor I
asked in Home theater
One Sl wont connect with my bison

I use my neighbors wifi, so ethernet isn't realistic. I have been trying to get my speaker to connect to my phone, and it won't connect.  Any help?

1
J
3 years ago
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Smarchand123Contributor I
asked in Controllers and Music services
Music library indexation issue (Unknow error) after upgrade IOS Big sur from 11.2.3 to 11.3

Anyone else experiencing indexation issue with music library (unknown error) after upgrading iMac from Big Sur 11.2.3 to 11.3?  When trying to play music will get music not properly coded.  Was working perfectly fine with Big Sur 11.2.3.

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Corry P
3 years ago
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Garry G1Contributor I
asked in Speakers
Unstable wifi?

streaming Deezer using Sonos app on iPad mini. the system is a connect, playbase, and 2 x play 3s. Today the signal to the play 3s has been unstable. Not had a wifi signal problem for sometime. So not sure why system started to play up today.  I have already diagnostic: 2018509983.Any suggestions?

2
C
3 years ago
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KimchiyumContributor I
asked in Components and Architectural
Sonos move battery light is flashing red and no power on

Hi, My Sonos move  it doesn't working at all as no power on and battery light is keep flashing and beeping red. No idea what to do 

1
G
3 years ago
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saltriverContributor I
asked in Advanced setups
How does the speaker software work?

Since I can unplug the speaker and it still connects to our WiFi and remembers the account when it’s plugged back in, I assume that the software includes some sort of memory chip that retains the ID. Am I correct?

3
Airgetlam
3 years ago
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coffee_Contributor I
asked in Advanced setups
Linking an amplificator to a Sonos ZP-90 for an Apple Tv

Hi, I have recently wanted to connect my Sonos speakers from my Sonos Zp90 to my video system, consisting of an Apple TV, a projector, an amplifier and speakers. I have an idea for linking this system with my sonos system but I am not sure if it will work correctly, and this is why I am posting this today. I have attached an image of what I am thinking of doing (the grey middle square is a HDMI splitter to an Optical and HDMI)Thank you in advance!

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controlav
3 years ago
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