Skip to main content
  • Community
  • Get help and assistance with your Sonos system

Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27691 Topics
C
CopperbottomContributor I
asked in Portable speakers
Roam, abroad

Sonos roam abroad! Set my Roam up in UK and no problem, I bought the roam after years of great use from my other Sonos products.took the Roam on holiday and Bluetooth worked fine on the first day. my phone logged onto the local network through Wi-Fi and then all the problems started with the roam. The Bluetooth stopped working and also the app stopped working and it wanted to update. Now I have a ‘brick’ carrying around with me as it wo t let me do anything. I have tried to reset and connect nothing?

4721
controlav
3 years ago
U
UK-RobContributor I
asked in Components and Architectural
Sonos Speakers keep moving rooms by themselves

HiMy setup is followsA Sonos Play:1 in room ‘Living Room’A Five (Gen 2) in Study (it used to be in the living room), I moved it in the app to Study.The problem is the Five keeps moving itself back into Living Room and renaming itself to ‘Living Room Sonos Five’ (in the software, not physically)This tends to happen within 48 hrs of me changing it to the correct name and room…. see screen shots from app.Any ideas what is going on?  

2693
U
3 years ago
F
fd0Contributor I
posted in Components and Architectural
mobile devices unable to find Sonos system

My setup isplaybar, sub, 2x play1 4x play3This is a wired setup, as the playbar and one of the play3’s has been wired.All have their own mac address defined in central dhcp server and will receive a fixed ip address when rebooting. The Sonos system is reachable using the Mac OSX S2.app and works fineEver since is have been forced to change WiFi network do to moving house, the whole system cannot be found on any mobile (iOS/Android) S1 or S2 controller.Even the hints to get into the system do not work. What is the best way to get my mobile devices connected to my Sonos system Any help would be appreciated  

2826
106rallye
3 years ago
D
Dr_Feelgood72Contributor I
asked in Components and Architectural
No Dolby Digital when connected to LG 65C1

Hi all,I just changed my old LG Led55UF8507 with a brand new LG Oled 65C1 and with great surprise I cannot get Dolby Digital from my Sonos Home Theater system anymore!I have a Playbar (connected to the TV via optical) + 2 Play1 + SubBasically I replicated exactly the same connection that I had on my old TV:HDMI1 port: SKY set top box HDMI2 (ARC): Apple TV 4KAlready checked on every device I have Dolby Digital as selected audio (same as on TV)For every source the only audio output I get from Sonos is “Stereo PCM”Think I tried everything so I hope you have any advice to solve this issueThanksBest regardsChris

16494
D
3 years ago
E
Emjay126Contributor I
asked in Components and Architectural
B&O beolab 18 speakers connect to sonos?

Hi everyone,We’ve got a multi room Sonos setup using the old connect:amp products and the Sonos s1 app.I also have a set of B&O beolab 18 speakers and the beosound core. Is there any way I can connect this wirelessly to my Sonos setup?Thanks!

5431
G
3 years ago
L
LarsVonPanzerbjørnContributor I
asked in Home theater
Sonos One SL detected as a Connect Amp?

I have just plugged a Sonos One SL in, and it is detected as a Connect: Amp -__- Is there a way around this?I am using the S1 app on android.The Sonos One SL was not detected wirelessly, and when I plug it in using ethernet the incorrect detection occurs.

361
ratty
3 years ago
G
Grand Central SFContributor I
asked in Speakers
Play:1 Keeps Reverting to Private Network

I have seen this question asked a number of times in multiple ways with no solution given. I’ll try again. I have a mesh Wi-Fi network broadcasting 2 networks: the private one, and our guest one. We want to move our Play:1 speakers to the guest network, but they keep reverting to their old (private) network! And we are getting increasingly infuriated at the abject shoddiness of the UX.• I cannot connect ethernet to the guest network — all hard connections only go to the private network. Don’t suggest this. It cannot happen.• I cannot turn off / disable the private network. It’s our primary network. Don’t suggest this. It cannot happen.How do I tell these f***ing speakers to just f***ing forget the former f***ing private network?! It’s absurd!! Basically every mainstream device made in the last 2 decades has a “forget this network” option. This should be so simple: move to a different network. There are a million reasons why someone would want/need to do this, and the ability to do so s

1453
J
3 years ago
G
gerry123Avid Contributor I
posted in Components and Architectural
just upgraded to a newer ipad, cant use sonos. need some guidance

Thanks 

553
C
3 years ago
K
KevqContributor I
asked in Components and Architectural
Play 5 with Audio Technica LP-120 Line-in

When I review my Play 5 speaker Pair in the Sonos App and look at the Line-In section, only Line-In (R) is bolded while (L) is greyed. I assume that means only the R channel is getting fed to both speakers?I’ve made sure the RCA to headphone jack is connected and seated properly in the back of the Play 5.Any other suggestions, do you have a recommended RCA to Line-in cord? EDIT: I discovered the highlighted (R) or (L) shows which speaker has the Line-in physically attached, not that only one channel is connected. 

711
G
3 years ago
B
Brandon PContributor I
posted in Home theater
Issues since update

Since the latest update I’ve been having trouble with my devices.   My Beam does not play sound from TV when it is turned on.  Each time I must reboot the TV or the Beam.  The Beam disappears from my Sonos app and I must re-add it every single time.  My Arc also disappears from my app, but Im not having the connection to TV problem.      

1162
Airgetlam
3 years ago
D
DComaskeyContributor I
posted in Components and Architectural
Speaker turns on with max volume

I have several speakers throughout my home. However my Play:5 always turns on cranked to the max! It is extremely startling and frustrating!!! All others remain at the volume they were set to before turned off. Why is this one speaker winky??

1382
Airgetlam
3 years ago
S
StokesContributor I
asked in Components and Architectural
of two Iphones, one is not finding all speakers

Hi everyone. I have an annoying problem with my sonos equipment. we are using 5 sonos 1, 1 center, 1 sub and 1 amp. We are accessing all via two iphones to acces our sonos equipment. One shows all speakers the other is missing some. Why is that ? Both phones have been restarted and are all connected to the same wifi as the entire sonos equipment. 

291
buzz
3 years ago
L
LakeHouse_Contributor I
asked in Components and Architectural
Start a "Station" in the Sonos App using YouTube Music?

You can start a station from any song in the YouTube Music app, but you cannot when using the Sonos App.  Why?

241
L
3 years ago
D
DavidjbradshawContributor I
asked in Home theater
CEC not connected wit HDfury Acana

Just trying to get my Sonos Arc to talk with the HD Fury Arcana.   My setup is using an Apple TV as the source and an Epsom TW-3600 projector. The projector is the only screen I have access to.  When I try and setup the Sonos Arc I get an error saying CEC not connected.  How do I get my HD Fury Arcana to talk to the Sonos Arc?

252810
D
3 years ago
L
loughorContributor I
asked in Components and Architectural
TV sound stays on TV

I have a Playbar with Sub and two Ones as 5.1 on TV. Until recently, when I finished watching TV, the Sonos would revert to my last listened TuneIn or other Favourite after maybe fifteen minutes. Scenario: TV off - go to bed - get up - press a pause button and there should be radio. Now there isn’t. If I open the app, it is still connected to the TV (optical). I have to browse and pick the radio station. OK, this is not a reason to go crazy but it is a new unwanted behaviour. It still swaps to TV if I turn that on while another source is playing.I can not say whether this started with the latest update but it is a very recent manifestation.Has anyone else had this? Is there a fix?I did do searches before posting here. Please don’t mutter if I missed something somewhere else.

402
L
3 years ago
K
kinger251285Contributor I
posted in Home theater
SONY KD-65XH9005 SONOS ARC & XBOX SERIES X Issues

I recently purchased a sonos arc which arrived last week, setup as per the sonos instructions and was all working fine. However i have started encountering issues with the sound just randomly dropping out. This can be when watching TV or using one of the android apps on the tv (Disney +). Also when the xbox series X is set to output dolby atmos the sound drops every few seconds. Sometimes when the tv is first turned on then sound does not come through the soundbar. To rectify the TV audio i have to change the output from Audio System to TV Speakers and then back again. This however does not stop the sound dropping randomly again or the Xbox Issue. I am unsure which device is the problem, whether it is the soundbar or the TV Struggling to process the sound correctly. However i have never had any of the above issues when using headphones or the TV Speakers.Setup on the TV: Speakers: Audio SystemeARC mode: AutoDigital Audio Out: PCMPass through mode: Auto I am also posting this on the SON

3319
K
3 years ago
N
nik9669aSenior Virtuoso
asked in Components and Architectural
Phone seems slow connecting to wifi

Recently, I’ve had intermittent connection issues, with my iPhone reporting various “system not found” types of errors. Looking into it more, it seems my phone is dropping/slow connecting back onto my wifi. Has anyone else experienced this, or can suggest a setting I need to set in the phone to resolve this? It’s an iPhone XR running iOS 14.8 which I believe is up-to-date. 

472
N
3 years ago
P
PGuerinContributor I
asked in Components and Architectural
new system

Just had our new system set up yesterday. It worked fine...turned the TV this morning and getting a message that the system can't be found.

383
P
3 years ago
P
pappeContributor I
asked in Components and Architectural
Group coordinator problem + resolution?

I typically use the ‘everywhere’ default group for playing music, composed of all devices I have in my home.  My device groups / layout is as follows:GarageLiving RoomKitchenMaster BathroomMaster BedroomOffice→ All using wifi (not sonosnet) When playing music to the ‘everywhere’ group, the room listed first was always ‘Garage’, seemingly chosen because of alphabetical ordering. My problem is that the Garage room is furthest from all other speakers, and when playing highER bandwidth music like Sonos HD I would experience 3-4 cutouts + recovers within 1 minute. By changing the name of my living room to ‘1 Living Room’, I think I’ve forced the living room, the most central speaker room in the house, to be used as the group coordinator anytime its included in the group playing music. With this change I’ve had no further issues with music cutting out. Only remaining problem is if I choose to play music to all rooms besides the living room, the group coordinator will still become the Garage

1803
ratty
3 years ago
S
stmaymcpContributor I
posted in Components and Architectural
OFDM ANI level 9 everywhere in the house

I started having problems with audio randomly stopping during the day a couple months ago.  I only recently learned about the Network Matrix so I have no idea what it looked like before this started.I currently have two Play 1’s in each upstairs offce, a Play 5 gen 2 in the living room and an Move in the Kitchen.  When I look at my Network Matrix, both Play 1's and the Play 5 are all showing OFDM ANI level 9.  I have a few home automation devices that are stuck using 2.4ghz, so I figured it might be interference from those.I’ve pretty much turned off every device in my house, moved the speakers everywhere I can think of and nothing seems to have made any difference.  I replaced my mesh wifi system with an Asus AX6600 and bought a boost to try.  Same thing.  All of the speakers are red, as well as the boost.I do live in an are with some wifi congestion, but I find it hard to believe that there would be that much interference from my neighbors that it causes the OFDM ANI Level 9 no matte

120413
S
3 years ago
M
Marc_11Contributor II
asked in Components and Architectural
Loud sound bug with Sony A8H Oled TV

Hi guys, i recently hooked a Sonos ARC to a Sony A8H TV with a HDMI cable to arc input.Client call me back a few days after saying that the bar makes a big and very loud sound with no raison while watching Smart TV (Netflix).  The only way to stop the bug sound is to power of bar or TV.I read a lot of comments about Sony TVs and soundbars, looks like an occasionaly incompatible audio codec problem.I tried with the optical adapter -- same problem.Is there a specific setting that i need to do in the audio menu of the Sony TV or in the Sonos ARC config?ThanksMarc 

1422
Airgetlam
3 years ago
H
HorizonContributor I
asked in Home theater
Failure adding sonos one sl as surround to beam using unifi network

Hi, I am trying to add 2x Sonos one sl speakers as surround boxes to Beam. Network router Is unifi router (one LAN network, one ssid). All connected wireless to same SSID. As regular boxes added to the same chamber both boxes function well. But if I want to add them as surround to the beam, I get an error message stating they can not connect. diagnostic number 841887912.

3518
106rallye
3 years ago
Q
QuaveContributor I
asked in Controllers and Music services
Large Playlists will not shuffle and at best play only a few songs

New to Sonos and so far not having a great time.   The main thing I want to do is have playlists that I put together in iTunes play through my Sonos One via either Alexa or Sonos app on my iPhone.After spending a while trying to get smart playlists to show up in Sonos and failing, I discovered the best I could do was to copy all the songs from smart playlists into a basic playlist and that would show up under “My Music” within Apple Music on the Sonos app.   I thought that had solved it, but if I try to play the playlists - either via the Alexa or the app - the best I can get is that sometimes they will play alphabetically...but no fun hearing same songs in same order, and cannot get shuffle to work.  Alexa either plays the playlist in alphabetical order or does nothing, and the app gives me spinning wheel then message “an error occurred while adding tracks to the Queue (1002)”.I can see messages going back several years from people who have had variations on this problem so I am hopin

11488
Q
3 years ago
J
James FisherContributor III
asked in Components and Architectural
Roam won't charge

My roam won;t charge. I’ve had it for 5 months and using the same charger i have used it won’t  charge. Have tried a different charger and cable but still won’t charge. The charge light is not coming on. Hadn’t used it for about 5 days and not put on charge unitl today, it was low on battery a few days ago but it should still charge up? Been attached for 9 hours now and nothing

92111
G
3 years ago
X
xyzzy01Trending Lyricist I
asked in Controllers and Music services
NTLMv2 support

Is there any progress on adding NTLM v2 support to Sonos?NTLMv1 has been obsolete (and recommended to be turned off) for many years now due to security concerns. After upgrading my Synology NAS to DSM 7, shared folders no longer work as NTLM v1 has been removed.

5843
Airgetlam
3 years ago
Terms & ConditionsCookie settings