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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26400 Topics
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Deek32Contributor I
posted in Home theater
voice volume on arc

Voices are low on the arc when tv is playing but everything else is much louder. All sound affects sound good but the voice volume is to low. 

1
G
3 years ago
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badabing7Contributor I
asked in Portable speakers
Roam does not reset

Instructions for Roam reset did not work. Now what? Why reset? Though it’s paired on Windows refuses to connect despite adding/removing/adding, etc. (works ok on Android).

5
Airgetlam
3 years ago
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Luciano75Contributor I
asked in Portable speakers
Sonos Play 5 with Sonos Move

It´s posible config 2 Sonos Play 5, with 2 Sonos Move in the same room?

4
L
3 years ago
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daBowmoreContributor I
asked in Home theater
Sonos Beam - fluently switching between Spotify and TV

Hello community!  We today received our Sonos Beam to improve TV’s sound, but also to function as a nice voice controlled Spotify speaker in the kids room.To achieve this I connected the Sonos Beam to the TV with the HDMI cable to the HDMC ARC port of the TV. TV is Philips (Philips 32PFK5300/12) and the TV has in the Audio/Sound settings the TV speakers as ”Easylink” and HDMI ARC is on.But switching back to TV seems to have it’s issues. I have read other topics about this but I don’t seem to find answer.I have audio on the TV, e.g. playing Netflix on the chromecast — audio works on Sonos Beam — ok  I start playing from mobile phone’s Spotify and set the speaker to Sonos Beam — TV audio stops and Beam starts to play Spotify — ok Then — I’d like to stop Spotify and return to the TV audio. Following the tips and tricks here, the first thing I tried is ”Alexa, switch to TV”. She replies shortly ”okay”, but Spotify continues to play music on the Beam. Second what I tried is to stop the spo

3
G
3 years ago
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GuitaricContributor I
asked in Components and Architectural
Airplay dropping signal

Been enjoying my Sonos speakers very much.  Just recently the sound bar is losing the signal from my iPad , for a few seconds, every few minutes.  Very annoying.  Any ideas?

3
G
3 years ago
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TegsAvid Contributor I
asked in Home theater
Help with new virgin connection

HiI have just swapped from sky to virgin broadband but for some reason my one sl are not recognised,  I've hard wired my arc and used WiFi for my sub but when I try to add the ones it just says you need 2 compatible sonos speakers to add surrounds? Any help gratefull.

4
Airgetlam
3 years ago
I
ikigaiContributor I
asked in Components and Architectural
Sonos app saying "Unable to connect to Sonos"

Hello everyone - help please; I have tried everything I know but reached a dead end! I have a Sonos Connect Amp that is connected wirelessly to our BT router in the next room. The router isn't new, been moved or any passwords changed; likewise for the amp. To play music I use an iPad fixed in one location [this iPad connects fine to the amp and can play music using the S1 app]. However, my iPhone X [running latest software] using S1 app has just suddenly, for no apparent reason, started saying “unable to connect to Sonos. Learn More”. I have tried my work iPhone as well in case it was just my personal mobile acting out but that won't connect either and I get the same message.I have tried:Resyncing the phone by pressing the mute and + button on the amp. Going to the app and connect to existing system. I then get a popup on the app saying “connected to Sonos system. This Sonos app is now connected to your Sonos system”. However, when I click done it takes me straight to the screen asking

4
J
3 years ago
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mmggffeeContributor I
posted in Home theater
Raspberri PI & Output to Sonos

hiI am new to raspberry PI. I have a sub and 3 play 1’s and plan to ad the ARC at some stage. I want better sound quality than streaming off the phone or PC so I was planning on some changes.I like the rasperry pi so I was wanting to guy a PI hat audio streamer and play all my music through it to my sonos speakers. I was thinking of using roon too.I also have a Synology NAS and I want to stream from that too.Is there a way to make this happen?? I cant seem to work it out. Thx in advance.

19
Corry P
3 years ago
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Club Pilates StudioContributor I
asked in Components and Architectural
Connected but no music options

When I open the Sonos app on my computer, it is black with no music listed and says there is nothing on the queue. It is connected to wifi and the app, but still won’t work. When I search music it comes up blank. I tried restarting the computer, and reinstalling the app, but nothing is working. Please help!

2
Corry P
3 years ago
M
mooneycolContributor I
asked in Advanced setups
Configuring 3 Zones with 3 Sonos Ports and Sonance Sonamp 12-50 Digital Power Amplifier

HiEquipment:12 Sonos Architectural Ceiling Speakers 3 Sonos Ports 1 Sonance Sonamp 12-50 600W 12.0-Ch. Digital Power AmplifierDesired Setup:Zone 1 with 8 speakers (4 pairs) Zone 2 with 2 speakers (1 pair) Zone 3 with 2 speakers (1 pair)My question is how to wire/configure the speaker pairs on the Sonance amp such that I can stream to each zone separately (1, 2, or 3) or all 3 at the same time or any combo. I see bus A, bus B for each channel but wondering how to configure this setup?

1
Corry P
3 years ago
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CkohboxContributor I
asked in Portable speakers
Bluetooth

My Roam is paired with the PC’s Bluetooth and it is connected when I tuen on the PC. However, connection will drop if it is not used. I have to re-connect via PC setup everytime I want to use. Anyone has a solution? Thank You. 

4
C
3 years ago
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Nmiller001Contributor I
asked in Controllers and Music services
Trouble Connecting to SiriusXM

For the past few days I cannot reliably connect to SiriusXM on any of the apps (Phone, iPad, Mac desktop).  When I browse for SiriusXM channels I get messages like “unable to connect..” and sometimes “unable to play.. not encoded correctly” or “digital rights management … encoding not supported”.   On a couple of occasions the music will start and play for a few seconds, then the “connection lost” message will appear.   I have rebooted the Network and killed/restarted the Apps. I have also removed and then re-added the SiriusXM account to my Sonos - none of these have fixed the problem.   I checked the on-line Sonos status - and that shows that SirisuXM is up and running with no problems.   I don’t have any problem playing SiriusXM from their native App on my phone - so this problem appears to be limited to Sonos.   Any advice?

17
Xander P
3 years ago
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BarryFishFingerContributor I
asked in Components and Architectural
Curious connectivity issue - system only works with poor wifi?

Ok, here is a weird one, I’ll lay it out as simply as I can, moved into a new house:Router is at the front of the house.  2 x Play 1 in a Stereo pair (Bedroom, upstairs) 1 x Playbar (Lounge, downstairs) 1 x Play 1 (Summer house, at the far end of the garden at the back of the house). All speakers connected via wifi, nothing wired in.The bedroom pair and the lounge playbar are within the strong wifi signal zone.The summer house speaker is riiiiiiight at the furthest point of the wifi, right where the signal is about to drop off and sits at ‘poor’. Sometimes it does drop off completely, thats how far away it is from the router.Now, the system used to work fine but in the last couple of weeks (since I updated the app), performance has been tricky. Essentially the app can’t find the system at all - but only if I open the app in the house where the wifi is strongest. If I open the app in the summer house, ie right on the cusp of having no wifi, I have zero issues. The app finds the whole sy

2
B
3 years ago
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Sar203Contributor I
posted in Controllers and Music services
YouTube issues

I am a member of YouTube Music and I have successfully added the service to my Sonos app in Android.However, when I try to play music from YouTube Music it is showing a message that access is denied. Please help. Thank you.

32
controlav
3 years ago
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Bill DeemerContributor I
asked in Components and Architectural
Why can’t I connect to my Sonos bridge?

Why can’t I connect to my Sonos Bridge?  When I first purchased it worked great. it was connected to a laptop that died. when i got a new laptop it seemed it was looking for the old. i also used iphone and Ipad, which worked great with old laptop.  it now kept saying trying to connect to network devise. now i have brand new apple and new router, but can not connect. software says product not found. Move closer.  What do I do...? 

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Corry P
3 years ago
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kenworth2347Contributor I
asked in Components and Architectural
Importing Itunes xml playlists stored on NAS

First time here.I have tried to sort through all of the posts and comments on this. Still cannot seem to figure out how to get my playlists, which I exported individually from ITunes in individual XML, and placed them into my NAS MyCloud file which has all of the the music. Music moved seamlessly into and is accessible on the NAS.  For some reason though the XML files will not import.  Does anyone have any step by step for idiots guide?

1
Corry P
3 years ago
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ThunderspudContributor I
posted in Advanced setups
Sonos Connect and Mono Output

Here is the TL:DR right up front. We bought these little guys to combine the analog RCA stereo outputs on each Sonos Connect into one XLR or ¼ Mono output…….https://www.galaxyaudio.com/products/jib-r Here is the rest for context…...I will preface this by saying I by no means deal professionally in commercial audio setup or installation, so I am sure one of those guys will come along and scream at me if this is bad advice. That said, hopefully this helps somebody out there if they are hitting the same roadblocks as I was trying to safely get a mono output from a a Sonos Connect. FWIW, there were some old posts here on the forum that never really went anywhere so I figured I would take a second to leave this here…... We have a restaurant/bar that has the following equipment (among other things) to work with in it’s audio system……….Two 4 channel amplifiers (specifically the iNuke NU4-6000’s) Four Sonos Connects. One for each zone. (Bar, Dining Room, Garage Area, and Patio) 8 Definitive Te

2
melvimbe
3 years ago
I
IanhskiContributor I
asked in Speakers
Help! Added a Move and somehow my Play 1 is now 'incompatible' as sole S2 device

I already had:2 Connects (S1)1 Bridge - probably unnecessary?Play 5Play 1Happy enough with this set-up but for a big birthday, I was gifted a Move. Added the move and later in the day it transpired that the Play1 is now incompatible.No, I don’t want to trash and upgrade and why run a split system? I see no read benefits of S2Although music does come out of the Play 1, to say the least it has random control and I suspect it got updated to S2 and now stands alone so do I need to factory re-set it and re-add to my Sonos App? By the way, I mostly use an Android control app called Macronos because I found it added functions that Sonos didn’t bother with such as proper control of which devices fire up and at what volume when I create alarms and the ability to have home page short cuts such as Stop all and downstairs play Virgin Radio. It has served me well in the absence of a standalone controller which I would have liked in addition because I don’t want life dependency on my mobile phone! M

4
I
3 years ago
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rezonatefreqContributor I
posted in Advanced setups
Sonos sub with additional subs and bass shakers

Thought his group might be interested in my adventure adding four additional subs, three powered non Sonos subs and couch bass shakers to my Sonos sub. The Sonos sub is paired to a Sonos ARC and two more One SL’s for a 5.1 system on the TV. I had but shakers in the couch and several other subs left over from the conversion from a Pioneer Elite system. Got tired of having to update the receiver for the newest audio formats, 3D, and 4k. Then the hardware 4k bug hit the latest crop of AV receivers and I pulled the trigger on the Sonos ARC and sub. The sound quality was not quite the same but the versatility and ease of use of the system is easily makes up for it especially if you ask the wife. This mod took the sound quality up to be nearly equal if not better.  I wanted to use my existing non Sonos subs but did not like the mods I found on the interwebs connecting powered subs to Ones and Plays directly from the speaker outputs. If I did that I would have no real processed sub audio from

0
R
3 years ago
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Anthony_45Avid Contributor I
asked in Components and Architectural
S1 Controller not connecting, Spotify shows all device greyed out on Mac desktop Apps.

I have a hardwired Connect, and various WiFi speakers (Sonos 1, Play 3 and Playbar). System has been working fine up until recently, but I now have an issue connecting to my Sonos system from the S1 controller and Spotify from my iMac (High Sierra 10.13.6). The S1 controller connects the first time after a start-up or restart, but if I quit, or the computer goes to sleep the app can’t connect back to the system, Spotify lists all my devices but these are always greyed out and cannot be used.I can’t honestly said when this started as I’ve only just noticed it in the past week. I use both the Sonos S1 App and Spotify App on my iPhone and iPad most of the time, and I have no problems connecting using these smart devices.I’ve gone through all the troubleshooting variables; turned off the modem, unplugged my broadband connection and all devices several times, checked ethernet cables etc. Smart device Apps continue to work perfectly, so there can’t be an issue with my WiFi, my desktop doesn’

4
Airgetlam
3 years ago
K
KDRahmContributor I
asked in Controllers and Music services
Lost ability to organize digitized LPs when moving to S2 on a MAC

I recently bought a new MAC and updated to S2 in Sonos.  My music library consisted of CDs that I ripped into iTunes and LPs that I digitized and downloaded into iTunes.  All these wma4 files are kept in one main folder on an external hard drive.  I was able to connect S2 to the library but the songs that I digitized myself are not connected to their artists or to their album titles; there’s just a long list of songs that are listed alphabetically.  What do I have to do to get S2 to recognize the tracks in the format that I need to make them playable in a useful way?  I’ve contacted both Apple and Sonos Tech Support but neither of them were any help, both saying that it wasn’t their problem.

3
Airgetlam
3 years ago
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hammy_1Avid Contributor I
asked in Components and Architectural
AirPlay from MacOS Big Sur

Hi all Received my Sonos Roam yesterday and have been using AirPlay successfully from my 2008 iPad Pro, no issues. I have however tried tonight to stream audio from my M1 Mac Mini running Big Sur 11.3 and although the speaker shows up and also shows what is playing, no audio comes out of the Roam. The screenshot below shows the audio output as the Roam and the title of the video in the Sonos app, see below.  I’ve seen a post about this saying check system requirements but I hit all those with the latest Mac Mini. Anyone else out there that can test or provide an answer?

2
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3 years ago
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RangatangContributor II
asked in Controllers and Music services
Calm App service suddenly unavailable

I use the Calm app every night to help my son drop off to sleep. Tonight Sonos said it was unable to browse the Calm app. I removed the app service and tried adding it again. I was asked to authorise the app by signing in (I was already signed into the paid for version of the app). The sign in page just kept looping and wouldn’t accept my login. Each time it took the login it then recycled to the blank login page and Sonos said it was unable to add the service. Any ideas?

3
Airgetlam
3 years ago
D
doctorbContributor I
asked in Home theater
Too many amps

Ok, need some helpnew house:34 in ceiling speakers all wired up to media closet7.1 surround set up one room wired to media closetwant ceiling speakers to play TV SOUND IN  7 of the rooms so assuming I will use HDMI ARC ON THOSE AMPS but want amps to all be in media room which is quite a run to the respective rooms so how do I use the ARC from that distance and not run new HDMI FROM MEDIA CLOSET AMPS TO TVS? 17 potential zones  bit crazy but 17 AMPS? Basically speakers in all the rooms not including two more zones for back yard.one connect for receiver Seems nuts    

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melvimbe
3 years ago
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JohhnymacContributor I
asked in Components and Architectural
Beam not showing on App - does on wife’s though

Hi, over the past 2 weeks I have noted that my Beam no longer is listed in my system on app (move showing) however is shown on my wife’s app within the same system. we both have iPhones (me 12, wife 8). I have reset the move and router umpteen times but no chnage. (Sometimes when I reset the router the beam is shown, however disappears again next time I use the app)very frustrating so any help would be greatly appreciated 

3
J
3 years ago
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