Skip to main content
  • Community
  • Get help and assistance with your Sonos system

Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27638 Topics
P
peterw101Contributor I
asked in Controllers and Music services
Problems reconnecting Play 1

I’m having trouble reconnecting my Play 1 to my WiFi.  It was working fine and then lost the connection, having made no changes to the WiFi.I did a factory reset and got a flashing green LED.I downloaded the latest Sonos app to my tablet, and there is no sign of a system/settings menu.  All I get is a screen with a button “Join Existing System.”  When I hit this it searches and tells me it can’t find a Sonos system and takes me back to the first screen.This happens even when connected by a cable and rebooting the routerHow do I get to a screen that allows me to re-enter mu WiFi settings?  It’s beyond frustrating - seem to be going round in circles!Any help is much appreciated. 

1114
P
3 years ago
D
DuranDoranMartellAvid Contributor III
posted in Portable speakers
Sonos Roam - odd bluetooth issue on holiday

I had an odd issue with my Roam whilst on holiday recently.I took the Roam with me for hotel room entertainment in case our holiday was a washout. The first night all was fine. I was able to use the Roam via Bluetooth in the hotel room- no problem. Functioned as expected.I plugged the Roam in to charge overnight, and that's where the issue began.The next morning I could not get my phone or my partners' phone to find the Roam on Bluetooth. I probably spent an hour wrestling with it that morning and later again in the afternoon. The phones just would not find the Roam on a scan.Eventually out of frustration, I connected the Roam to the hotel's free wi-fi and reconnected my Sonos S2 App to the hotel WiFi. After that, I was able to connect to the Roam just fine. But now I will have to reprogram all my other Sonos speakers (I have a lot of them) when I get home.  More than a bit annoying!I can't fathom why this happened but I assume the Roam must have automatically linked itself to the hote

3295
Ken_Griffiths
3 years ago
cas2000
cas2000Contributor I
asked in Components and Architectural
YouTube Music song skip after pause

Hi EveryoneEvery time I pause YouTube Music, ( e.g. answer a call) and then I hit play again, the song suddenly skips to the next song.Any idea how to fix this? This happens with the SYMFONISK, Play:1 & Beam.

1077
cas2000
3 years ago
pwain
pwainTrending Lyricist I
asked in Home theater
Sonos Arc sound is buggy combined with Philips OLED806

Well I've done some testing for the last week and came to the conclusion that the sound of the Sonos Arc with a Philips OLED806 is very buggy. Let me describe mine setup...The Philips TV is connected to a Sonos ARC. For most of mine streaming services I use an Apple TV. I prefer this user interface and the smoothness instead of the built in Android apps. I've noticed that the standard setting for eARC on this television is off. But to get Dolby Atmos on the Apple TV this has to be switched to AUTO. Also the sound output is set to 'Multichannel (bypass)'. I have to do this because otherwise I have some lip-sync problems with mine Cable decoder (Telenet) and the Sonos Arc.So far so good. Dolby Atmos is working on the Sonos Arc with the Apple TV, Xbox,... and there are no lip sync problems at all.However after a while you just can loose the sound on the Sonos Arc. This happens frequently when switching sources. Whatever you do nothing will works. The only thing to get the sound back worki

4172
pwain
3 years ago
M
MarcialContributor I
posted in Components and Architectural
latest problems with app

Earlier this year,  I installed about 12 speakers throughout my home. I have a few pairs of ones, fives, and moves. When everything works, it's glorious; however, I've had so many problems! I've spent literally hours on the phone with tech support between sonos and my ISP, and it's really getting old.  I've sunk a ton of money into this system, and I'm so sick of dealing with problems instead of enjoying it!The latest problem (which just started about a week ago) is that when I open the app, it says "unable to connect, let's fix it". The problem is that I am connected... my Amazon Alexa works on the speakers, and all the white indicator lights are on. My phone is also connected to the same wifi signal, but they are not recognizing each other.  I've tried logging in with multiple devices (android, iOS, PC), and it's the same with all of them.  Tech support blames it on the wifi, but literally everything else in the house works just fine, and I don't understand how it could be wifi when

2057
UKMedia
3 years ago
T
TheNockContributor I
asked in Components and Architectural
can you use Play 3 as frount surrounds?

Can I use play 3’s as front surrounds with playbase, Sub and Sonos ones at the rear?

281
106rallye
3 years ago
M
mmmmishaContributor I
asked in Speakers
Suddenly no sound from Sonos Play 5

Our Sonos Play 5 is suddenly silent.  It’s visible (via wi-fi) to the Sonos app and also to the Spotify app, but there’s simply no sound coming out.  We’ve tried disconnecting the speaker and confirmed the volume settings.  Completely at a loss as to what to do. Meanwhile, our Connect in another room is working just fine.

14842
Corry P
3 years ago
AKazak
AKazakAvid Contributor I
posted in Components and Architectural
Sonos Connect ZP90: sound cuts out and resumes when Volume is adjusted

Greetings!   I had been using Sonos Connect ZP90 for many years and few month ago started experience sound cuts out.  I contacted Sonos technical support team and they suggested to fully reset the system and connect the device to the Internet via an Ethernet cable. I did as suggested, but the issue is  still here.  Recently the unit stopped sound output completely. However I discovered that the sound output resumes while I keep pushing volume up or down keys (either on the device, CR 2000 remote controller or in Sonos iOS app). This observation made me suspect a hardware flaw or issue, for example bad electric contact on the motherboard due to poor soldering or something.  The unit is out of warranty for a long time so I have a DIY repair option.  I searched the forum and found the closed thread  Unfortunately, the thread does not provide a solution.   I plan to disassemble the unit on this week and re-solder motherboard contacts.  Any suggestions to focus attention?  Can you share you

1245
AKazak
3 years ago
A
Alejandro RuizContributor I
asked in Home theater
Samsung Series : UN50MU6103 unable to activate Dolby Digital+ with Sonos arc

Hi there!,I need assistance here guys, I got a Sonos Arc recently and I am very excited using it, even though I have an issue as below :Since I have a Smart TV Samsung Series : UN50MU6103, it supports Dolby Digital and Dolby Digital+ (as far as I know, if Dolby Digital+ is activated on the TV settings you can play Dolby Atmos on the Sonos Arc see below description :  My set up is : Sonos Arc plugged on HDMI ARC port on TV and Xbox series S plugged in other HDMI port on the TV also, and my question here is, why on the TV Audio settings I cannot activate Dolby Digital+? On below image you can see that there is only Dolby Digital and PCM audio activated, but not Dolby Digital+  TV Audio SettingsAll this is due to I want to activate Dolby Atmos on Xbox and all possible streaming applications,Please, If I wasn't clear enough let me know, I hope you can help me,Regards! 

2118
G
3 years ago
R
RobinLJContributor I
posted in Components and Architectural
'your Sonos playlists is full'

As has been described before, this message has appeared when I try to EITHER: Create a new playlist, or even add to the existing ones I have. I am running a Sonos Play:1 and Play:5 on the S1 app.I called and submitted a diagnostic, only to be told that I have the maximum number of playlists allowed (I have 20, and one only has 11 songs in it!!!) and I have to delete some. I had already removed all the imported playlists which came from my iTunes, so when I explained this, the support agent refused to acknowledge this was a ridiculous statement, and stuck to telling me I had to delete playlists. Unable to pass me on to a supervisor, but did escalate my case, if that actually means anything. We shall see. So- has anyone actually found a workaround for this ridiculous issue? The tech support used to be far more helpful, i am sure!Thanks in advance.Robin

1886
Airgetlam
3 years ago
K
kuhneepetunniContributor I
asked in Components and Architectural
Sono stops playing if texting or searching the web

I have two Sonos paired together to play from my Spotify Playlist however I am finding whenever I search the web or text while listening it stops playing.  Any clue on how to fix this…it is so frustrating.

1873
K
3 years ago
A
atackjContributor I
posted in Portable speakers
Roam

I have been grappling with using a Roam on my system.  I keep the Roam down in my garage and either use outside while gardening or while working out.  However, any access to my Sonos network turns on the roam and eventually drains the battery (as I discover when I next go to use it).  The one solution that I thought of is to create separate Sonos network with just the Roam on it BUT S2 provides no way (it seems) to remove from my existing network. Help?  Suggestions?

642
A
3 years ago
T
themoodsContributor I
asked in Portable speakers
error 30 on new roam - tried everything

Have no problems updating and using all other Sonos products. Got a new Roam today and it needs to install updates before it can be used. Tried multiple times. Takes forever and then comes back with Error 30. Tried all things suggested on Sonos website and forum. And ideas?

121516
Corry P
3 years ago
M
MbhforumContributor I
posted in Advanced setups
Family Room 5:1 and Kitchen Setup

Building a new house (layout below). and need to make some decisions.  75-85” TV will go in family room and I was planning on getting a Arc, sub and ceiling speakers will be placed behind sofa for surround sound.  I know I will need an Amp for this.  I also want to place kitchen ceiling speakers so when I am in the kitchen, I can play the tv sound without having it blast through the entire open floor plan.  These speakers will play music occasionally but won’t need to play audio from the tv most of the time.  I will also have speakers in the patio for music.  That will be a third amp I will need. This seems like a very expensive setup and I’m not an audiophile but with building a new house, I do want flexibility and don’t want to have regrets.  Here are my questions:  For Family Room, shall I consider the Arc or in wall front architectural  speakers? I assume I’ll need a separate Amp for the kitchen ceiling speakers since it’s will be a different zone?   How easy will it be to turn off

2883
G
3 years ago
M
Marshall WContributor II
asked in Components and Architectural
Connectivity issues

Hi,I own a Sonos One and a Sonos Roam and have experienced no end of issues with connectivity. I do not have a unstable inernet connection and all of my other devices (mobile phone, tv etc.) work fine however my sonos one refuses to connect. When I come to use it, it will not show up on the connect devices tab in spotify (despite my account being connected to sonos), and in the app I will repeatedly go through the "find system" setup, or completely reset the speaker, only for it to say that it could not connect. It does work sometimes and the roam is much better because of the bluetooth feature but I do not understand why it does not connect. With the ammount of money these cost I would expect them to work much better. Is there anything anyone can do to help?Thank you,Marshall W

754
M
3 years ago
E
emilerenaultContributor I
asked in Portable speakers
Airplay Issue on Mac

Hi everyone, I have an issue when I try to use Airplay with my MacBook Pro from late 2020. I try to airplay my music or anything from my Mac to my Sonos Roam and it’s not working. I have the Airplay logo for doing it but there isn’t a single sound from my Sonos Roam and I can see that the music or the video is playing on my Mac. When I use my iPhone there is no problem, the Airplay is working but not with my Mac, the connection failed.Thanks by advance for your answers.Good day :)

2133
Airgetlam
3 years ago
P
Paul12Contributor II
asked in Components and Architectural
Upside down house setup

I have recently gone over to Sonos and am trying to make sure i don’t get this wrong.Electricians are on site and therefore cabling not a problem at the moment.My router, fibre at 316mbs, is situated in the entrance hall. Standalone, with a CAt7 cable to a switch on the sub basement where the office is, In the salon, 6 metres from the router, is an 85 ‘’ Bravia, ARC, Sub and two One SL’s. Eight metres away in the kitchen is a 75 ‘’ Bravia and another ARC. The floor is open plan. Across a bridge is a bedroom and in that room will be a Sonos Symfonisk Picture speaker. For this floor that is it. The stairs from the entrance hall to the lower level are adjacent to the routers location. This is where I come unstuck. Although I have for some reason two network SSID’s, one being 5G as a suffix the signal as you go to the lower floor and into the garage gets very weak, no matter which one you use. I have purchased a Boost which I will place at the foot of the stairs and that shoud broadcast th

784
melvimbe
3 years ago
K
KeithTArrowsContributor II
asked in Components and Architectural
products always missing from the app

Hi Sonos, I have been using sonos for over a year now for this system, it run perfectly fine but until recently:I have few system:1. arc + one sl x2 + sub2. playbar + amP + sonance3. amp + sonance4. Few Sonos oneThe playbar is always missing from the app. I have perform device and router power off for a few times to add it back. But It doesn’t fix the problem permanently as it will keep missing again. For info, my network was setup in WiFi mesh, it’s running fine and no settings has been changed. diagnostic number 239312862Regards,keith. 

1136
Ken_Griffiths
3 years ago
M
mattc1971Contributor I
asked in Home theater
Sub drops off the network and then adding it again is a nightmare

Hi there.  My sub keeps losing connection and dropping off my home network.  Then trying to add it again is a trial.  This happens about once a week...I can hear the speaker blip every now and then as I guess it tries to hit the network? The Sonos app never finds the sub.   I always have to factory reset. A factory reset generally allows the app to find the sub and it can join a room but then…. It pretty much always fails to join the BeamHave tried:rebooting Sonos app Updating Sonos app turning off ‘Private Address’ on the wifi Rebooting all Sonos devices Rebooting Router (and mesh devices)it takes multiple, multiple attempts to get the thing set up - one attempt will suddenly ‘succeed’SetupS2 Sub and Beam.Home network is strong (200Mbps).  Google Home mesh network to extend coverage with a Home device sat right next to the speakers.Anyone got any ideas?

24734
Corry P
3 years ago
N
nuGeorgeContributor I
asked in Home theater
Sub and Surrounds won't connect to network

I’ve switched to a new Fortinet network (Forti Access Point and Fortigate as my router) and I haven’t been able to reconnect my Sonos surround system onto this new network… The ARC gets on no problem, however when I try to connect any of the surrounds or the Sub to the ARC then it just fails. I’ve tried using only 2.4ghz band on the new wifi however it’s still having issues. The ARC is connected via wireless not ethernet.Is there a particular setting I should be looking at in the wireless configuration that might be causing the Sonos issues? These things are so frustratingly finicky and just don’t seem to work well and it’s ridiculous that they don’t support 5ghz. I can add the surround SL speakers individually to their own room however if I try connect them to the ARC it fails… I’ve also tried connecting the ARC via ethernet yet this still happens. “There was a problem adding your surrounds. Check network connection and make sure your products are powered on.” Diagnostic number: 19650

6844
Corry P
3 years ago
S
ScottyOZContributor II
posted in Home theater
Setting up/configuring a new Sonos surround system

Hi there,I am a reasonable newby to Sonos and am looking for some advice.  Currently own a One, One SL & two Fives.  I am reconfiguring my complex entertainment system to simplify so to take advantage of Sonos. I am considering buying an Arc & Sub to replace a Sony sound bar & sub system.  I use a smart TV, Apple TV and stream through TV/Sony SB (4 HDMI’s !!) and also use a Mac Mini as a media server for Apple music, Foxtel, Amazon & Plex and web as the TV web GUI is not good.Anyhow, my questions are:Can I use  just the 2 fives & One/One SL in conjunction with the Arc and get decent sound or buy a Sub and add to all of above.Any advice appreciatedWith thanksScotty...Down under 

728
S
3 years ago
M
M.W.Contributor I
asked in Components and Architectural
Asus + Sonos = trouble. Who’s gonna fix this?

I’ve owned Sonos product since 2012. Brilliant. Many have purchased on my advice. However, as of late, Sonos is insufferable.My kit: two ZP:90s and a Move. Special note: my ZP:90s have always been wired Cat5e to my router, whereas “community” posts flagging up “Asus + Sonos” trouble are almost exclusively a WiFi setup.My .FLAC music Library resides on a NAS also connected Cat5e.Issues started 8-10 weeks ago. Except for (background) S1 controller updates which may have gone unnoticed, I had not pro-actively changed any equipment, wiring or configuration for over 12 months. My router is not set to “automatically” update firmware.Problem. Sonos “Rooms” unexpectedly “disappear” in S1 controller. Unplug/re-plug ZP:90 to (temporarily) remedy. Repeat as necessary :(Problem. Sonos’ TuneIn radio station playback stutter and/or stop-start and/or disconnect. Repeatedly.Problem. Can’t reliably play music Library on NAS. Playback stutter. Playback stops mid-song then randomly resumes next song, nex

11057
Ken_Griffiths
3 years ago
G
George-JuergContributor I
asked in Portable speakers
Roam is not setting up in our mixed (S1 S2) environment

since friday i’ve spend about 5 hours with your geman support an get my problem not solved.i’m really sad about your support! I hope you find the right tech-stuff to call me back and solvemy problem with the brand new roam!? my ticketbest regards, J.Kirschenhofer Moderator Note: Modified in accordance with the Community Code of Conduct.

2503
Ken_Griffiths
3 years ago
M
marumoriContributor I
asked in Home theater
Manually reconnect after a while with macbook, why?

Im using macbook and connected to Sonos One SL.I spotted if I pause playing and after a while wanna re-play again, although the connection was still there, but theres no sound output at all.So I would need to reconnect Sonos again. Is there anything I can do, to keep the Sonos One SL alive at all time, without manually re-connecting it every so often?

872
M
3 years ago
J
jgk-ilesContributor I
asked in Components and Architectural
Spotify Connect starts playing at the wrong time on Roam

Hi everyone, I was hoping to see if anyone had run into the same issue as me on my Roam, and if so if they were able to resolve the issue.The first time I start a playing session with Spotify Connect, the song I choose to play starts playing about half-way through. However, the progress bar in the Spotify app starts from the start of the song - so there is a disconnect between the actual audio of the song and what is shown in the app.If I manually drag the progress back to the start, the audio and the progress bar sync perfectly to the start of the song.A couple of other observations:This only happens with the first song played after connecting to the Roam with Spotify Connect within the Spotify app This only happens with Spotify connect. The Sonos app, Airplay etc all work as expected. About 1/10 times the Spotify Connect doesn’t even connect and I have to restart the app a few times to get it working. This only seems to be happening on iPhone. When starting a Connect session from my

2692
Corry P
3 years ago
Terms & ConditionsCookie settings