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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26409 Topics
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DSA1591Contributor I
asked in Home theater
Sound volume

I have a Sony Bravia tv linked to a Sonos Beam Gen 2 vis HDMI Arc. Most tv channels are ok but some show Stereo PCM where the sound volume is very low and poor quality. I have to double the volume setting to make it audible.Is there a solution for this? 

4
Airgetlam
1 year ago
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Malvern2023Contributor I
asked in Components and Architectural
Connect:Amp set up with Sonos 1 app

I have moved into a house with Connect:Amp installed (I think it is likely more than five years old) I have installed the Sonos 1 app and it can find the unit after I turn it on with a factory reset (power on whilst holding the top button (mute button).  The app then asks me to press and release the top two buttons (mute and volume up) but then never proceeds beyond that. The unit light starts flashing orange. The Connected:Amp is connected to my router via an ethernet cable and is connected to the same network as my iPhone

1
Airgetlam
1 year ago
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tjw_78Contributor I
asked in Controllers and Music services
Problem with playing Amazon music albums and adding them to queue

In the past few days I’ve notice a problem with Amazon Albums. You can select play, but only one track will play, before it starts to play other tracks from other albums. They are not completely random. Its almost as if it is stuck in a ‘play other tracks like this’ mode. Also, I can’t add the album to the queue. This appears only to be a problem with Amazon music. Any ideas on what's gone wrong or how to fix it? (I’ve tried reinstalling Amazon music)

8
Stanley_4
1 year ago
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ChrisNejiContributor I
asked in Speakers
No sound when I want to connect my Sonos Five to my Turntable Audio Tecnica AT LP-3

I just bought the Sonos Five. I have an Audio Technica AT-LP3 turntable that has a phono preamp. I bought an adapter I pressed the line / phono switch. But nothing happens. No sound.Can you help me please ?Thanks very much

2
Ken_Griffiths
1 year ago
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Mr SquirrelContributor I
asked in Speakers
Surround sound and stereo pair

Can i ask is it possible to have sonos set up for tv surround sound and also stereo pair for playing music?

5
Ken_Griffiths
1 year ago
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Sryder32Contributor I
asked in Components and Architectural
Volume fluctuation with streaming music

I have the Sonos Arc and have my Amazon Music (Unlimited) and Pandora accounts connected. In my Amazon Music app settings, I am using the default Loudness Normalization. That’s supposed to “play all songs at the same loudness level.” However, that is not at all happening. One song will play at a good volume, then the next song will be extremely loud. It doesn’t seem to matter whether the song is HD, Ultra HD or Atmos. How to remedy this so that they play at one level on the Arc?

25
D
1 year ago
S
SpakooContributor I
posted in Controllers and Music services
Sonos constantly dropping or skipping songs with NAS

I have a QNAP 4 bay NAS with 3 x Samsung EVO SSD, one of the drives is dedicated to MP3.Setup is a combination of Play 3’s (Wireless and Hardwired), Playbar (Hardwired) IKEA Sonos (Wireless and Hardwired) I was having constant problems with any speaker either hardwired or wireless dropping out, songs skipping and just general unreliability. Sometimes it would play a song for 20 seconds then skip to the next, it would do this every day some days it went on for hours, a lot of times the app would come up cannot play ?? as file couldn’t be found. I thought it might have had something to do with my house Double Brick and concrete slabs on both levels,  once I worked out  it was doing it on the hardwired devices that ruled out a wireless problem.I suspected the NAS was causing the problem as there wasn’t any other devices in the loop, thing is, it all worked perfectly fine before I moved into this house. The only change I made when moving here, was replace the hard drives in the NAS with SS

1
Corry P
1 year ago
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displaynameContributor I
asked in Home theater
Sounds dropouts and glitches on Beam gen2

I have very recently added a Sonos Beam gen2 to my Sonos setup - I also have a Sub and two Ones which i’ve had for years and have been very happy with.My problem is that the Beam keeps dropping / glitching audio whilst watching TV - it’s not a complete dropout, but very noticeable particularly on louder sections. It happens regularly every 5-10 minutes or so, but if I rewind what I’m watching it never happens at the same point in the program.I was previously using a Sony Blu-ray/home cinema system with the same Panasonic TV and that never demonstrated this problem.The other relevant info is that the Sonos will not work with the HDMI-ARC output on my TV - I’ve had to use the optical HDMI adaptor. (and I know the TV ARC output works as that’s how I’ve been using my Sony system for many years)It happens regularly enough that I’m thinking of returning the Beam whilst in the returns window.TV is Panasonic Viera 58DX750   

5
Corry P
1 year ago
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pierrebandoContributor I
asked in Advanced setups
surround sonos one SL buzzing when powered on

Hi,i just added two Sonos one SL and a Sub mini to my gen 2 Beam. It « works » except that when powered on, the two one SL are quite loudly buzzing constantly which is pretty unpleasant. i did a diag : 1035931804is there anything wrong with the speakers ?thanks and regards,pierre

3
Earquake
1 year ago
S
Stevoryan72Contributor I
asked in Controllers and Music services
Difficulty finding specific radio stations

Hi all,may be having a brain fart but I can’t seem to find specific radio stations on the app, namely Radio Chemical and the Thom York station.I’ve used the search button and it’s given me nothing. A search through the station lists has also given me nothing.any results I do get tend to come from my Apple music.at a bit of a loss so any help greatly appreciated. steve

10
106rallye
1 year ago
A
alonr29Contributor II
posted in Home theater
Audio delay

Hello I I had a Sonos surround with an arc/ sub/ on, so -2 pcs.And everything was excellent!I have a Samsung tv and an apple tv last generation.recently I upgraded my one so to Sonos five.One now I have a delay in the sound when I watch tv.It's only when I watch one of the regular channels.When I watch movies and tv serials, there are no delays.Is there something to do about it?Thank you 🙏

11
Airgetlam
1 year ago
A
ArceophonContributor I
posted in Home theater
Sonos Beam Gen 2 not playing Dolby Digital +

I recently purchased a Beam Gen 2 and finished setting it up. My tv is an LG UH6500 which supports Dolby Digital Plus (LG 43UH6500 | ▤ Full Specifications & Reviews (productz.com)  I am connected via the HDMI ARC port, but when I stream a movie in Netflix/Disney Plus  (“All Quiet on The Western Front” “Starwars Episode 3”) The Sonos app only lists “Dolby Digital 5.1” instead of “Dolby Digital Plus 5.1”Is there any troubleshooting for this? My understanding is that Netflix and other streaming services should stream in Dolby Digital + if the beam is connected through ARC, not standard 5.1 

8
G
1 year ago
A
Angus666Contributor I
posted in Home theater
setting up Arc and Fives

How do I set up an Arc without having an Arc HDMI?

3
Airgetlam
1 year ago
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mrmegadethTrending Lyricist I
asked in Advanced setups
Another SonosNET + Orbi + NAS Question

Ok, I have read many conversations here and on the web but no one seems to have the exact same setup as everyone else so distilling their solution to your own issue can be tricky. So, I have my network like this:Cable Modem -->Orbi Router (RBR50) → BOOSTMy NAS (WD EX2Ultra) is plugged into the RBR50 Router. Router is on channel 1 and SonosNET on 6. Here is my Map (nothing horrible to my eyes):I have constant dropouts in the office which is on the 3rd floor (BOOST on the 2nd). The office has an Orbi RBS50…. Sonos log says the music cannot be found or a SAMBA issue. I am using SMB 2 or 3 mode on a S2 setup.So now for the question, should I add a second BOOST in the office? I could do this connected to the Orbi satellite or leave the BOOST in wireless mode (just plug in near the office Play:3). I have no hard ports in the office connected to the router unfortunately (only the ORBI mesh).

8
buzz
1 year ago
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boclanceyContributor I
posted in Controllers and Music services
Spotify Playlist Too Big?

Hello!  I noticed just recently that my Spotify playlists that are larger no longer add to the Sonos queue.  I get an error that says, “Unable to add songs to the queue.”  This only happens with my larger playlists, the smaller ones add just fine.  Does anyone know why this might have just started happening?  I’m using the S2 controller.  Any help is much appreciated!

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P
1 year ago
J
JackInBrooklynAvid Contributor I
asked in Speakers
Left Speaker Louder Than Right

I have a pair of Play 5 speakers (old version) set up as a stereo pair.  The left speaker is noticably louder than the right.  The balance is set to the center. I separated the pair and the left speaker still sounds louder. Any thoughts on how to resolve this? Thanks, John

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bockersjv
1 year ago
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DustysSonosContributor I
asked in Controllers and Music services
New Android OS phone... now no Sonos??

Sonos system working seamlessly on old Android phone, upgraded to new A53 and now can’t connect to Sonos system with S1 Controller. System consists of 1 Bridge and 2 Connects. Have gone through all the obvious steps and the S1 Controller keeps telling me “Product not found”? BTW… not a techno-guy, so a little patience please. Thanks in advance!

4
D
1 year ago
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Met72Contributor I
asked in Speakers
Play:5 Wont Link to my device

My Play:5 has sat in a box for 2 years before I finally decided to set it up. It has began to be one heck of a struggle though. The recent days I’ve been trying everything to get it set up, but failure after failure I get the same “sonos is having trouble linking to your device, check your wifi and try again later”. I’ve even tried this multiple times with an Ethernet cable, I’ve deleted the app multiple times, restarted the router, used multiple Ethernet cables, and I get the same error message every time, and I know there is nothing wrong with my wifi. It should not be this hard for a damn bluetooth speaker. This will not register to my device at all. 549.99 for this bs. 

9
Ken_Griffiths
1 year ago
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Derek15Contributor I
asked in Speakers
symfonisk with sonos one

Hello i recently changed my broadband to Virgin which has 5Ghz, which would not connect my speakers  via WiFi, so I connected my Symfonisk speaker via Ethernet. Now I can’t get my Sonos one to connect. I used to have the symfonisk and one speaker set up as one system in separate rooms. The One speaker does not show up on the App, I tried resettling and setting the speaker up as “new” but it still does not appear on the App. I cannot use an Ethernet cable with the One speaker. is there anyway around this so I can get both speakers working? Thanks for your helpDerek  

5
Ken_Griffiths
1 year ago
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Gordonp53Contributor I
posted in Speakers
Sonos and FiiO M11s

Hi I have just bought a FiiO M11s and would like some advice. How compatible is it with Sonos Play5 second gen Via WiFi? It sort of works using Tidal via headphones and the sonos speakers. Can’t see a way to connect speakers using Apple music and Amazon music tries to connect but immediately drops connection.Any advice or pointers would be great. FiiO support not replied to my initial request for help 6 days ago.

7
Mr. T
1 year ago
T
TimC66Contributor I
asked in Controllers and Music services
Suddenly S1 app won’t work! Why?

Yesterday, my two Sonos products - Connect Amp (1st gen) and Play 1 - were working just fine via the S1 app. They have worked fine for years! This morning, when I open the S1 app, I am told I must download the S2 app. However, I know that the Connect Amp will not work with the S2 app. Is this Sonos’s way of forcing me to upgrade my hardware even though it has worked perfectly well for years? 

2
T
1 year ago
R
RinemiContributor I
posted in Speakers
Speakers Don’t Stay Connected to System

I have to re-add all of my speakers to my system each time I want to use them, and most of the time, they don’t show up and won’t connect. I have spent hours on the phone with support over multiple calls, and no one has a resolution. This system is a waste of money, especially since the sound quality doesn’t come close to other systems.

4
controlav
1 year ago
R
ris66Contributor I
asked in Home theater
Samsung NeoQLED - Sonos Playbar

I have a Samsung NeoQLED (QE65QN85B) connected to my Sonos Playbar with the optical cable.What do I have to do so that I can adjust the Sonos volume via the Samsung remote control. Unfortunately, this does not work. Thanks for an idea. 

2
106rallye
1 year ago
Doovy
DoovyContributor II
asked in Controllers and Music services
Sonos App for iOS 12 iPad Air

HI everyone,I am currently trying to find an iPad iOS 12 Sonos App - needless to say with no luck!I use an Android phone as well as a Macbook Pro and have no issues with either of the Sonos apps for those two devices.I am trying to make use of the iPad for the Trueplay option supported for iOS devices.Does anyone know how I could find and install the appropriate Sonos App for my iPad by any chance?FYI - my Sonos speakers are all Gen2/3 therefore the S2 version is required as I understand…Thanks in advance.

7
Ken_Griffiths
1 year ago
G
Garth2023Contributor I
asked in Speakers
sonos sub

My sub will not power up tried the cable from the sound bar so not the cable 

1
G
1 year ago
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