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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27432 Topics
5
5thumbsContributor I
asked in Home theater
Possible to use Sonos Era pair with and without the Beam?

I have two sonos speakers (Era 100) that I have hooked up for surround on my TV with a Beam (2nd Gen).  Is it possible to use the Eros 100 Pair of speakers to listen to music independent of the soundbar?

1931
G
1 year ago
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Nivek7801Contributor I
asked in Advanced setups
karaoke et DJ

Bonjour j’aimerais utiliser sonos pour avoir mon point de diffusion existant Spotify mais également avoir la possibilité de connecter une platine DJ ainsi que des micros pour faire un Karoke.pouvez vous m’aider ?

3191
Airgetlam
1 year ago
E
edmarriottContributor II
asked in Home theater
Can't set up Ray- no PIN

I am trying to set up a refurbished Ray. I have existing Sonos. The unit is not playing a chime and the PIN and there is no pin code on the back of the unit by the connectors. CS don’t have any further advice. I have done a reset. Please help! thanks. 

2582
Airgetlam
1 year ago
J
jonzy63Contributor I
posted in Speakers
Only white flashing on Play 5 (first gen)

I have a Play 5 (first gen) that is not being recognized in the app. I’ve power cycled the Play 5. No luck. I’ve power cycled my wi-fi router. No luck. I’ve connected it via ethernet cable, no luck. I cannot get it to respond in any way and all it does is flash white. I also made sure the updates were performed. Still, all I have is a Play 5 that does not get recognized in the app. Any suggestions?

2333
Airgetlam
1 year ago
M
Mile71Contributor I
asked in Speakers
Router changed - connection is not possible

I changed the router with new vodafone station that Is 2.4/5G. Now it’s impossibile to Connect sonos to the network

1921
Airgetlam
1 year ago
I
ITZuriContributor I
asked in Components and Architectural
Sonos Connect (Gen 2) fail to update with error 30

I have Three Sonos connect (Gene 2) two have updated successful the remaining one fail to update hence completely fail to connect .When I upgrade it start greet but on finishing setup i get error 30. I have tried all recommendation like changing the Ethernet cable reboot router even put on the location where the working one is but to avail. Any one to advice best way to overcome this.

1443
Airgetlam
1 year ago
D
davismcgavisContributor I
asked in Speakers
Issues changing network from wireless to wired

Hi - I’ve been attempting to switch my Sonos system from wireless to a wired setup, but having a hard time getting my Sonos speaker to communicate with my router via ethernet.My network is this: Soundbar (living room), Play 1 (dining room), Play 1 (studio), One (kitchen), One (bedroom), Beam (upstairs), Sub (upstairs).I’ve been experiencing random speakers dropping audio for some time now (very frustrating), so I’m attempting to just connect one speaker via ethernet to create a wired network.The problem is when I plug my speaker (Play:1 in the dining room) into the router, it turns the port light on my router orange and there seems to be no data transmission. Looking at “About My System” it’s still showing up as “WM: 1” so still connecting via wireless.  I know this is a good router port as I can use other devices on this port with no problem. I’ve tried resetting and re-adding the speaker to my network, and was able to successfully re-add it to my wireless network, but still can’t con

1211
D
1 year ago
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Mart the FartAvid Contributor I
posted in Home theater
Sonos Era300 wall mounts

Please could someone kindly help.. regarding the Era300 wall mounts….are they suitable for rear wall position AND side wall positioning? From looking at the photos of them they look like rear wall only, unless of course there’s sufficient ‘swivel’ movement to still leave a 8” gap between the side edge of the speaker and the wall.thank you

1422
M
1 year ago
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ChipKContributor I
posted in Components and Architectural
New Build - Pre-wire and configuration suggestions

We are building a new home and are looking for pre-wire and configuration advice. The great room will have a TV in the Media Alcove and we hope to have Surround sound in that room. We also hope to have music in the dining and kitchen areas. We will also have a TV and sound in the Den.  I currently own Sonos and have had a it configured using an ARC, One (surrounds), and Sub in one zone, and a pair of Fives in the kitchen in a separate zone. This has worked nicely.  For this house we envision the following use -  1. Great Room - Surround for TV and sometimes streaming music 2. Kitchen and Dining - streaming music 3. Den - Surround for TV and sometimes streaming music 4. Outside under covered patio - streaming music Great Room - ARC and two surrounds in ceiling with AMP OR 5 speakers in ceiling configured for 5:1 with no ARC. Understand that we need an AMP for in ceiling speakers. Kitchen and Dining - 2 speakers each, or will one pair suffice for the space For Den, we intend on using exi

5292
C
1 year ago
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RascallieContributor I
asked in Speakers
were to place my 2 era 300

Hi i have a small room 2 x 5 meters were must I put my speakers on the large side? And as stereo?or in the middle of both short sides?And on a table?Thank you for replying 

1791
melvimbe
1 year ago
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BMurphy28Contributor I
asked in Controllers and Music services
Sonos Won't Connect To Music Folder on MacOS Ventura

I have the Sonos Controller for Mac V 15.1.1 running on a MacBookPro M1 Max with Ventura V13.2.1.  I can not connect my music library on the laptop to Sonos. What I’ve done to set it up - In System Settings, I have “File Sharing” ON and in Privacy I have “Files and Folders” set to allow Sonos access. Under Sonos Manage/Music Library Settings/ , I select (+), select “Another Folder of Disk Connected To My Computer ”, select my Music folder,  get through all the setup questions, and then I get an error saying “Sonos was unable to add the music folder”.  I have restarted my laptop and Sonos multiple times between setup changes.  But still no connection.  Help!

11265
N
1 year ago
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shopstewardContributor I
posted in Home theater
DTS HD

I am continually frustrated by the lack of support for DTS HD /MA /X A lot of 4K releases have these audio soundtracks and Not Dolby Atmos and although I have the Sonos Flagship Arc I cannot enjoy these movies at their best because I get a message saying audio not supported which then causes me to choose a lower sounding option can you please provide an update so that I and many other users can enjoy our media at its best kind regards  Roger Stedman  

651
G
1 year ago
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peterltaskerAvid Contributor I
asked in Controllers and Music services
S1 system adding new libary on a NAS results in Access Denied

The main SONOS network in my house is S2 and connects to a music library on my Terastation NAS.  I am using my old S1 Sonos amp in the garage and cannot get it to connect to the same NAS music library.  When I add a new Library on the S1 system, using \\192.168.1.***\Music, I get the invitation to add the user name and password, however after adding the correct UN and PW the response is  - Access to the shared folder “\\192.168.1.***\Music is Denied.   Both the S2 & S1 systems are on the same LAN. Any help would be appreciated. 

1071
Airgetlam
1 year ago
M
mnaylor375Contributor I
asked in Speakers
MP3 player for Ikea Symfonisk bookshelf gen 2

We’ve just purchased two Symfonisk bookshelf speakers for use in our coffeeshop. They work great on our wifi, but I’d like to get a dedicated mp3 player to play playlist instead of using a phone or computer.Does anyone have any recommendations for (and luck with) an inexpensive device that can stream through wifi to the speakers? Thanks!

3252
Airgetlam
1 year ago
W
WikojContributor I
asked in Home theater
airplay does not see Sonos Beam 2

The ability to connect via AirPlay disappears (iPhone 12 pro). Only works for a while after connecting Beam to Wi-Fi, then disappears. Is it a faulty Wi-Fi setting or a defect in Sonos Beam? Everything works fine in the Sonos app.Sonos Beam 2 bought 3 days ago. 

971
Airgetlam
1 year ago
S
StephenEdgerContributor I
asked in Controllers and Music services
SONOS library not updating (WD My Cloud Home)

I have a 3tb My Cloud Home NAS with music, videos, and photos. The music was installed (CD rips) via iTunes. I have connected the SONOS app to find the “iTunes Media” folder on the NAS by adding the My Cloud Home as a Music Service (as per guidance on the SONOS site). However, when I now change details in iTunes (e.g. add an album, change artist name, delete an album), the library on the SONOS app isn’t updating.I read a post about recycle bin issues but there is no recycle bin set up on my My Cloud Home.

2362
B
1 year ago
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JonasneilsonContributor I
posted in Home theater
Home Cinema Set Up

I’m looking to create a new home cinema, but the screen will not be against a wall so I can’t use a sound bar. I was thinking to 2 Era 300s as rear speakers, a sub and wonder what people would recommend as front speakers on stands or wall mounted? Also, would I also need an Amp as well? Thanks

23011
melvimbe
1 year ago
A
AdrianiloContributor I
posted in Home theater
reproduccion de vinilos

Tengo una sonos beam con dos sonos five traseras para cine en casa,  un par de días compré un tocadiscos y lo conecté a las sonos five sin embargo no detecta la entrada en línea, esto se debe a que las tengo configuradas como teatro en casa con la beam ?? Cómo podria realizar esta configuración ??

911
Jamie A
1 year ago
A
Anonymous
asked in Home theater
ray and sl one surround

I can’t connect my Sonos one sl speakers to the ray soundbar as surround sound 

1585
A
1 year ago
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nickpmaContributor I
asked in Controllers and Music services
Cannot disable usage data sharing on Windows app

So just got the Sonos Era 300 and installed the Windows app.Aside from the fact that the Bose app is definitely better, I don't like Sonos collecting my usage data.So I tried turning it off:Open the settings Go to Additional Usage Data Uncheck the checkboxBut there's no save or apply button. So next time I open the settings, it's still checked.I don't think this is legal, and I already find it very dodgy that it's set to enabled by default.Any way to turn this off?

471
UKMedia
1 year ago
S
Stuck-in-the-80sContributor I
asked in Home theater
Beta tester

Hi Sonos, I hope ive got the right place but it's been about a year now I've done the surveys etc and I swear my speaker sets are too old. I play Bluetooth,  I play with line jack cable and also a stereo system. The first two methods are essentially a small pair of C Cell operated Sony 80s speakers designed for a walkman. For me, what is important is the Bluetooth and the line in. Stereo is also important as I grew up on mono and I don't like it. Maybe being spoiled with a B&o is the issue, but I also use cassette, minidisc and cd. The B&o I can record my vinyl to cassette or MD. I used to work in a TV shop and I'm kinda critical of kit be it for me or for the consumer. I was hoping I could beta test a device that I could attach all the devices I use and listen in stereo and in clarity. I have adapted my Sonys to accept Bluetooth by the means of a pcb and regulator - battery. Go buy one, but I have big expectations... Another notable piece of info is I was also a Beta tester fo

2513
Corry P
1 year ago
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User68117Trending Lyricist I
posted in Controllers and Music services
sonos and spotify duo

HiI have spotify duo and want to play at home, but at the same time my wife on spotify app (android)when out . It always cuts out. How do I register two (duo) spotify accounts on the songs?Please adviseThanksSteve

2381
Corry P
1 year ago
D
dichouContributor I
asked in Home theater
impossible to connect the sonos beam to my philips 807 tv.

impossible to connect the sonos beam to my philips 807 tv.it recognizes the hdmi well but not the easy link which is activated on the televisionhow to do ?

2303
D
1 year ago
I
ionutContributor I
posted in Speakers
I'm so tired of connections / disconnections with Sonos, considering changing it

I have to say I am dissapointed by the connectvity quality of Sonos. Asking 400 Euro for Play5Gen 2 and using an 802.11a chipset obsolete chipset in it, is not understandable. I had 4 speakers which worked ok-ish, still with a lot of disconnections and conneections back. And then I added 7 more, so now I have 4 x Play5Gen2 and 7 x Sonos One and it is just horrible:sometimes the app will not see all speakers, even if the speakers are actually playing  sometimes the speakers will appear as they need repair, but they will come back to normal randamly sometimes the speakers just randomly disconnect and reconnectIt is a nightmare.Yes, the answer is connect them with ethernet cable but they lose the advantage against Bose. If I need to run cables everywere I will not chose Sonos anymore.  But again, creating a product like Play5Gen2 and using 802.11a chipset it just does not make sense. 802.11a is so old, that my hotspot doesn’t even have it in the list.

29610
Ken_Griffiths
1 year ago
C
CLDeakinContributor I
posted in Speakers
Sonos bringing network down

Hello,In case anyone has a network problem, this is my story.My Sonos 4xSpeaker (1), connect:Amp, mini Sub, Sub and playbar all working fine.Go on holiday for 10 days return and home network down all of Sonos, Alexa, light bulbs, computers, iPhones and iPads.  Restart router, no change.  Ring broadband service provider and issue my side.  Disconnect all Ethernet cables from router and WiFi bursts into life.  Connect cable Wi-Fi network performance very poor and things not really working.  Over next few hours, swearing and shouting discover that if I disconnect all Sonos devices network good.  As soon as I add one it’s down.Factory reset one and add it to system home network stays up.  Several hours later having tested every Sonos device, with the exception of the playbar and mini-sub they all needed factory resetting. I have no idea as to the cause or reason but if someone else has a network problem try this.

2456
C
1 year ago
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