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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26483 Topics
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RiseFallContributor II
posted in Controllers and Music services
"Ocean Sounds" Sonos Radio

Hello everyone,I simply cannot find the Ocean Sounds radio, through the Sonos App.I think I’m missing something… could someone tell me the path to reach it?

6
R
1 year ago
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JPadillaContributor I
asked in Speakers
Can’t get remote volume control to work with Playbar

I’m trying to use my Samsung remote to control the volume on my playbar. I used the app to set up IR control but when it comes to the first step, it doesn’t pick up the volume buttons on my remote. The only button on my remote that the playbar picks up is the power button. Whenever i press the power button during the setup, it continues and says my remote is setup. The power button on my remote is being used to turn off and on my tv and apparently control the volume on my playbar. Is there a fix for this?

2
106rallye
1 year ago
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Youknow87Contributor I
asked in Controllers and Music services
cant find/add Storytel (in sweden)

Hi Sonos famI cant find storytel to add in the system. I have changed my region to Sweden (like 60 min ago) but still cant find it Any ideas? Thanks 

1
Ken_Griffiths
1 year ago
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Gunner 63Contributor I
asked in Controllers and Music services
Services disappearing from music selection

We have set up Sonos for sound for our TV. Periodically the TV link in the “Streaming Services” page disappears. Tried restarting phone and see if that helps. Sometimes it restores the TV icon but not always. Anyone encounter this and how did you fix it? 

3
Ken_Griffiths
1 year ago
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Bill zoneplayerAvid Contributor I
asked in Controllers and Music services
S1'rs, Can you save playlists? I haven't been able to since an update a year or so back.

As titled. I know updates are necessary but they seems to only break things on the s1.

2
Ken_Griffiths
1 year ago
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Mikemitch1Contributor I
asked in Components and Architectural
sonos amp only plays tweeters

I have installed a new Sonos amp on a pair of Klipsch speakers and the driver is not working only tweeters

2
Ken_Griffiths
1 year ago
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NCV1019Contributor I
asked in Controllers and Music services
Qobuz menu language change from french to english

The Qobuz menu on my Sonos app is in French. How can I change it to English? The Qobuz app on my iPhone is in English and all other music apps on Sonos are in English. 

1
Ken_Griffiths
1 year ago
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Bob329Contributor I
asked in Speakers
code error 6

Hi, code error 6 again… really like sonos but , every 2-3 months there is an issue with the system.. My wifi runs great.. Don't mind paying those expensive speakers but its pretty annoying to always have to shut down things 2-3 times to make things work. is there a simple solution. I have 2 play 5 in one room , Arc SL, 2 ONE SL and one sub in another room.. update required , not working when trying to updated , problem with updating system , not able to update..

3
Ken_Griffiths
1 year ago
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diegsaiTrending Lyricist I
posted in Home theater
three options and one choice

Hello:   A couple of weeks ago I asked about the possibility of adding 2 one sl due to the configuration of my living room and during this time I have been reading several options and I would like to know what you have or what you recommend as best value.      I can only one thing and I am considering these 3 alternatives to improve a sonos beam 2 in a living room of about 3,5 x 2,5 mt2 one SL to left (1,5m) and right (1m) of the sofa 2 Symfonisk to left and right of the sofa Sub mini  (2 mt in front of me)   what would be a good choice as a first system upgrade? 90% of its use would be for TV rather than music.   Thank you very muchRegards

6
D
1 year ago
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olegolegContributor I
asked in Home theater
Sonos system connecting with Optoma projector UHD42

Hi,Do you have any experience how to connect Sonos system with Optoma projector.I have Sonos system: Sonos Beam + Sonos Sub + 2 Sonos One.Projector: Optoma UHD 42I used to play movies from my McBook on my Optoma projector connected via HDMI cable, afterwards I choosed to play the audio from my Sonos system. Nowadays, this option seems not possible.Can you please let me know how can I synchronise those 3 devices: McBook+ Sonos system + Optoma projector. I was really thinking to purchase different projector, which will be more flexible to connect to Sonos system.Thank you in advance for advices or sharing experience. BR, Oleg

2
O
1 year ago
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CyberprandiContributor I
asked in Speakers
Problem with update

Hi, I have a sonos one and a sonos one sl connected together. the system says to do an update but gets stuck on the first stage. i restarted the router, tried from the mobile app and pc; if I start playback from spotify only one of the speakers works but the system detects them both how can i solve? thank you   

2
buzz
1 year ago
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AthleteCuredContributor I
asked in Speakers
Associated speaker on wrong account

Hi all I have had a Play:5 at home for many years. My work place purchased some Sonos Ons SLs. I downloaded the new app as the original app couldn’t control these and logged onto the work account to be able to control them from my phone. All worked well...until, I bought a Beam for home! I set this up seamlessly, but as it also uses the new app, unbeknownst it has associated this to my work account. Is there anyway to transfer the Bean registration to my personal account without transferring the ownership of the whole system. Finding it all pretty confusing! Cheers in advance Steve

3
Mr. T
1 year ago
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MacgolfContributor I
asked in Home theater
JBL headset and Sonos

JBL 460 nc headset connects via  blue tooth when I turn headset off it shuts down bluetooth connection to Sonos Playbay requiring reboot each time it’s used.

1
Airgetlam
1 year ago
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DaveOzricAvid Contributor I
asked in Components and Architectural
What Methods are there to use Port and Sub Mini?

Is there any workaround to make this work? I bought a port for ceiling speakers but would like more bass. 

17
D
1 year ago
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KrummbumTrending Lyricist I
asked in Portable speakers
Wired Network + Roam

So I set up my Sonos with a wired network, but am curious if the Roam, which is still listed as wireless as expected, is it wireless to the Sonos network or is it connected my general wi-fi network. Thanks!

4
K
1 year ago
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RicohTrending Lyricist I
posted in Speakers
two amps, one set of speakers?

Hello, I was wondering if I could to improve the quality of sound out of my large tower speakers by connecting my first Sonos amp to the lower speaker terminals at the back of the speaker, and then adding a second sonos amp and connecting those outputs to the upper terminals on the back of the same speakers. Has anyone done this? Did you get any measurable improvement?

18
K
1 year ago
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TDeckerFam4Contributor I
asked in Speakers
sub no longer working

My sub no longer is working with my 3 Ones and Beam. when I turn it on in the sub equalizer settings, nothing happens and any bass from my Ones diminishes.  anyine have this happen to them?  How was it resolved?

1
G
1 year ago
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lissContributor I
posted in Controllers and Music services
Jumping from Explicit to Clean Album

In the Sonos iOS/iPad OS apps, is there any way to jump from an explicit version of an album to the clean version, or vice versa?Often I will find the explicit version of an album — perhaps because I listened to it recently when my children were at school — but I would like to listen to the clean version once they’re home. As far as I can tell, there’s no way to jump from one to the other… is there? 

3
Airgetlam
1 year ago
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sadpanda27Contributor I
posted in Home theater
sonos arc with lg c2 using included c2 stand

getting an lg c2 83.  for time being (until move and can wall mount) it will be sitting on media unit using the stand with sonos arc beneath it.  specs look like the arc will come just above tv bezel.  was wondering if anyone has this setup (any c2 using stand and an arc) and can comment and/or post a pic.  was looking to see if must get a sanus table stand or the like for time being...thanks in advance :)(and i looked, so sorry if repeat and missed)

2
S
1 year ago
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Cooney01Contributor I
asked in Portable speakers
Sonos Roam Airplay Wont Resume After Pausing

After pausing the Sonos Roam while using Airplay, the speaker refuses to resume once play button is pressed yet still shows the speaker is connected over airplay/wifi. Have seen several community discussions about this yet no answer. Please help Sonos this is insanely frustrating. Having to disconnect and reconnect is not how the speaker should work. 

1
Ken_Griffiths
1 year ago
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Pat5775Contributor I
asked in Home theater
A pairing problem between Sub Mini and Playbar

Dear All,I just bought a Sub Mini ans tried to connect it with my Playbar on OS S2 (material version : 1.9.1.10-2.0). But I have an error message "A problem occured when adding your Sub Mini"The Sub is connected to my app, and it works when I connect it to my 2 Play:1.Could you please help me?

4
P
1 year ago
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emanthemcContributor I
asked in Home theater
Playbar Not Connecting

So I spent the last 1hour and 27mins on the line with a rep named “***” who clearly had no clue about Canadian Modems because she said they don’t have wi-fi!  I had to ask her if she was familiar because we don’t use routers here it’s just the modem that are FULLY WI-FI!  Long story short she never rectified a thing and once it got close to closing time all of a sudden her phone stopped working and she basically ended the call!  What a waste of my time!  So before I go on social media and start blasting “***” for this someone who has better experience with Play 1 not connecting please call me!!!!    Moderator Note: Modified in accordance with the Community Code of Conduct.

10
J
1 year ago
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sherriffbContributor I
asked in Home theater
Beam 2 with sub mini

When playing music nothing comes out of the sub mini?

1
G
1 year ago
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Swerve12Contributor I
asked in Advanced setups
Setting up sonos in a temporary location - options?

I currently have a number of Sonos speakers connected to my home network, they connect to a mesh network (although appears the always connect to the same mesh node but that’s probably by the by).  I’m hoping to use these speakers in a temporary locations where I might not be able to use the WiFi or it will be too slow to stream music effectively. Let’s consider plan a I can connect to the WiFi and plan b is I cannot connect to the WiFi.  Plan A - I think this relatively simple and I just set these up as a having moved to a new network, I probably won’t be able to connect to Ethernet but is it still possible? It is a large building with multiple access point and not sure of the exact setup but the login does not require a landing page, just a password and ssid.  Plan B (which might be more likely to be needed) - can I create an offline setup where I move the speakers and my home mesh network and while I won’t be able to connect to the internet, would it be possible to AirPlay an offline

1
Ken_Griffiths
1 year ago
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PaulZakContributor I
asked in Speakers
Audio drops for Home Theater + multiple Play1s setup

I just had long talk with Nick in support. I have TV connected to Playbar and a home theater group (subwoofer + L & R Play1s). Playbar has ethernet. I also have multiple Play1s around the house. I group them all to playbar to hear TV (via audio Optical into playbar). None of the Play1s have ethernet and all are on the same network (via Eero mesh).  Problem is with TV playing or anything coming in via playbar’s optical audio (Roku, via TV, etc.) sound often drops (interruption) sporadically from the separate playbars. Not all speakers at once. One speaker drops, now then another speaker drops after but prior is back, etc. So, I can’t hear the TV sound (news) consistently if I leave the living room! Isn’t music (sound) throughout the house Sonos’ concept!?!! It does NOT seem to be a problem if I’m streaming music through the soundbar from Spotify, etc. Soundbar/theater and all Play1s have audio dependably. Perhaps this issue is limited to audio signals passing into the Soundbar from

9
P
1 year ago
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