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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27430 Topics
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Alexis89Contributor I
asked in Speakers
DELAY between audio (sonos five) and screen fire tv connect with aux cable

Hi, I need help. I have a big delay between sound and vidéo. I have a projector who is connected with hdmi on fire tv stick. And my sonos five is connected with aux cable to my projector. My delay is about à couple seconds. I try the synchronisation audio of fire tv stick but absolutly nothing changed. I love my speaker and I want it to work correctly 

1461
Ken_Griffiths
1 year ago
5
502poweryogaContributor I
posted in Speakers
Speakers drop out on Wired Play:1 [diagnostic #965265704]

Hi all, I operate a yoga studio that is ~2200 SF and have six Play:1 speakers throughout the space. It’s a relatively open space with some concrete support walls down the middle. We’ve been having a HELL of a time with our Sonos system and I’m tempted to replace the whole system with something that is reliable! But before that, I’m giving it one last effort to see if there’s something I’m just not seeing.Here is what’s happening:Speakers drop out sporadically -- all of them at different times, usually for 20-30 seconds at a time. They seem to take turns dropping out. Sometimes two at a time will drop, but usually it’s just one :) Not all speakers kick on when we hit “play.” While teaching, I’ll hit “play” and it will often be 30 seconds before the speakers in the studio actually start playing. The music is playing on the other speakers in the space, so the song is starting abruptly.    We frequently receive “the connection to Spotify was lost” messages, and entire songs will skip, or e

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Stanley_4
1 year ago
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MadraruaAvid Contributor I
asked in Components and Architectural
wall mounted volume control

Hi I would like to have a wall mounted volume controller in some of my zones instead of looking for my phone. Is this something that can be wired to the amps or is there a wireless option also? Thanks. 

17112
Stanley_4
1 year ago
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talundblContributor I
asked in Components and Architectural
Help! Upgrade to Phono + AMP from Phono + Connect + stereo receiver

Hi all, I am sure this is a dumb question but I hope you can help. I’m a legacy Sonos customer with an old connect hooked up to a vintage Sony stereo receiver and technics turntable.i want to move to a Sonos amp for a 4.1 surround setup and maintain my old turntable as part of that.what do I do about my preamp situation if I have an old receiver? Can my old receiver act as a preamp or is that a dumb idea? Or should I just buy a dedicated pre amp and sell the receiver? Or something else?After some research I’m not that concerned about losing the analog sound by eliminating the receiver (it also has a tape out if I wanted to maintain that), but I’m not sure what best practice is for moving from a modest analog Phono set up to a sonos amp phono set up. I can’t find a lot online about keeping an old receiver as a preamp with the AMP, which tells me that it may not be the best approach. But I don’t understand why?help!!Edit: I should maybe add that I don’t care much about streaming turntabl

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Stanley_4
1 year ago
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txRangerContributor I
asked in Home theater
Playbar IR Sensors, Samsung TV and Smart Remote Issue

I have a Samsung TV that sends an IR signal for volume control out to the room. It has worked flawlessly for years, including 3 years in it's current house and set up. About 2 months ago, it stopped working unless I stand up in front of the TV to reflect the IR back to the IR sensor. While sitting, or off to the side, it no longer works. Sonos said that set up was not supported, they only support an IR remote, and that it might work for years and then stop, which it did.Anyone else have a similar setup, have a similar issue and find a solution for it?

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T
1 year ago
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DavepurdyContributor I
asked in Speakers
speaker not working

Hi, I have two play 3 speakers paired in my kitchen and had a power cut, once the power was back on only one speaker worked. Tried the reset options but still no joy. I have play 5 speakers paired in the conservatory, living room and play 3 speakers paired in the dining room all are working fine. Can you help.regards. Dave

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Airgetlam
1 year ago
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bd6675Contributor I
asked in Home theater
Original Sub with Arc & Era 300

Hello,I am currently using the Arc with the original Sub and 2 Ones as rears. I ordered 2 Era 300s to replace the Ones. Will I lose any functionality by using the original Sub with the Arc and the 2 Era 300s?Thanks 

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B
1 year ago
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SherbettContributor II
asked in Speakers
Speakers disappear

Each time, I or my wife open the app we get different rooms showing up, most of the time one of our 4 speakers disappear.we have 2 Play 1’s a Play 3 - all older and a TV speaker think it’s a boom. We are using the latest app and it’s not like they are. not connected as if you shut down and restart the app they reappear but it’s so frustrating.  Any idea why this is happening?? If have rebooted the speakers, removed and reattached them to the app and it works for a few days and then they start to disappear again - nothing seems to be a long term fix.

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Corry P
1 year ago
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ku4ttroContributor II
asked in Controllers and Music services
What's holding Sonos to integrate Amazon Music in supported countries?

I’ve a paid subscription of Amazon Music in Portugal, but as it seems, the Sonos integration is not yet available. Any idea why? Copyright issues? Or it’s just hard for Sonos to sync up with the service availability? This is the current Amazon Music availability:https://music.amazon.com/EU/help?nodeId=202204440 And this is Sonos:https://support.sonos.com/en/services/amazon-music Com’on Sonos team… I’ve preordered the ERA 300 and want to use ATMOS on Amazon Music. Using Airplay will just downgrade the quality…   

1522
jgatie
1 year ago
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WerewolfContributor I
asked in Home theater
Extending TV sound to another room (multiroom setup)

My TV setup is the Arc, a Sub and a couple of Ones for the back channels. Every now and then I wander into my kitchen which is just far enough away that the sound does not carry well. I’d like to add another One to the system that effectively replicates the TV sound (center channel, specifically, as that’s where the dialogue seems to be most of the time). I can create a Group for this, but every time I turn the TV off and back on, the group breaks. Is there a way to create a permanent group for the TV sound? The Arc is the key component here I think, connected to the TV by eHDMI.

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W
1 year ago
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DuffstarContributor I
asked in Speakers
Play:1 I can ping it but I cannot add it

Up until the weekend my Play:1 was functioning perfectly. It has been powered on for months and used weekly with no issues. On Sunday I unplugged it to take it out into the garden while it was a nice day but the app would not see it. I have power cycled the Play:1 and the router Moved next to the router Hard wired with an Ethernet cable Downloaded the Windows app to try that Reset the device and attempted to setup as new I cannot even join the SONOS wifi when trying to set the device upI can see it on the router, I can ping it’s IP and the MAC matches the MAC on the bottom of the device. I suspect the firmware has failed on the device, can I force this again over the Ethernet with a rescue tool?

2661
Corry P
1 year ago
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Potato1234Contributor I
posted in Speakers
Where should i put my two sonos fives?

 

1622
Stanley_4
1 year ago
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ku4ttroContributor II
asked in Controllers and Music services
ERA 300 and Amazon music in Portugal

Hi guys,Although I have a subscription of Amazon Music service, I don’t seem to be able to integrate it on my sonos app.That makes me feel a bit uncomfortable since I’ve pre-ordered the ERA 300 and I’m hoping to have services that support ATMOS and Spatial audio from Day 1.Also, the question is when will you expand the integration on the sonos app and if I can use airplay (using the amazon music app directly) to stream atmos on Era 300.Thanks in advance,Jose

1362
K
1 year ago
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ZenCivicContributor I
asked in Home theater
Multiple speaker profiles

I have an Amp connected to in-ceiling speakers and a Beam. Everything is currently configured as a home theatre with the Amp wired speakers acting as surrounds. This is all in our living room in the main area of the house. Is there a way to have two setups on that system? One for use as a home theatre, and another for music (that would use the ceiling speakers more fully)?

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Z
1 year ago
I
I'mAMLContributor I
asked in Portable speakers
Sonos Roam SL & Alexa

I’ve just got a Sonos Roam SL - how do I use Alexa with it? Unlike on the Sonos One speaker I can’t see a little microphone?Thanks

2771
G
1 year ago
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satriales1Contributor I
asked in Speakers
Has my Play 3 died?

Hi all,My Play 3, obviously a fair few years old now, it no longer seems to power on. I’ve tried different power cords and plug sockets but no luck. Has it died of old age? ☹️Thanks.

721
Airgetlam
1 year ago
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KorczuchContributor I
posted in Speakers
Symfonisk Table Lamp disconnects after a couple minutes of play

Hi all,I’ve started experiencing issue with my Sonos speaker. This is a new issue, I’ve first noticed it on Tuesday, and my own trouble shooting (Even resetting the device fully), and help from support hasn’t fixed this. The speaker will play for 2-10 minutes, after that it will stop playing music, not be available to connect to, and offline according to the sonos app. Sonos app still shows that the music is playing. The device also shows as still connected to my network (Checking through router). Sometimes (1 out of 5 times) the speaker will then start playing my music after an hour or so, and the only way to stop it is to press the play pause button on the speaker. I’m absolutely lost on what else to check, I’ve gone as far as to reset my router, checked all DNS settings I could think of, even hard wired the speaker… Nothing seems to fix it. I’ve played it from 3 different devices, asked my friends and family to play from their speakers, and tried using a different wifi in a separate

1874
Airgetlam
1 year ago
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Sadoug1Contributor I
asked in Home theater
Sonos Ones as Main Speakers?

I have a theater room set up with a sonos arc, a sonos sub and four (4) sonos ones,  I use all four (4) sonos ones as surrounds speakers however there are times when I am watching sporting events when I would like to use my four (4) sonos ones as main speakers in my theater room. I have been researching on how to do this for weeks but with no success. Is there any way in which I can set up my sonos ones to have this flexibility?  Thanks,Stephen

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G
1 year ago
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Traveller
asked in Home theater
LG Lip Sync issue

I’m just asking if any tech experts or indeed any nontech LG owners can help.I have an LG 2019 tv. Also an apple 4ktv and Sky Q box. I had a Beam gen 1 and now a Beam gen 2.On receiving my Beam2 I decided to add my play 1s as surrounds. This was when the lipsync issue started, with video arriving before the audio. So audio delay settings on Sky, TV and Sonos app were ineffective. I then decided to use only LG native apps, not sky nor Apple TV. Still issue was present. By a process of elimination I found that there was no issue with the LG speakers - apart from the fact that they sounded hideous😳. The audio delay was coming from the TV - HDMI -  Beam route.I tried all the usual things, rebooting, resetting, swapping cables, etc.I then tried to research this through all online resources/forums etc  I could find. I came to 1 conclusion and 1 answer to this: 1, the conclusion, this is not that uncommon, particularly with LG, and not just Sonos. The result. One person on this site remedied

14964
T
1 year ago
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minikdjContributor I
asked in Components and Architectural
Playing music from turntable, through sonos amp, to both passive speakers and sonos one

Hello, I am in the market for a turntable, and wanted to output that to a sonos amp.  My question, If I were to get passive speakers powered by the sonos amp, would I be able to output the audio from my turntable, to both the passive speakers and my 4 sonos ones that I have around my house? 

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jgatie
1 year ago
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TiepieContributor I
asked in Speakers
Can't find Sonos, can't find Wi-fi, stuck in Catch-22

So I’ve had a Sonos One for years, but have recently moved to a new house and with that comes a new router. Now obviously I want to change the wi-fi network on my Sonos One, but I’m stuck in a catch-22 here: Sonos tells me it can’t find wifi I press “Add Network” or whatever it’s called in the app App can’t find Sonos because it’s not on the network (duh) I also can’t access any of the settings in the app because the Sonos doesn’t have wifi access. I’ve done a factory reset but to no avail. So no way to fix this from my end I think. Any help? 

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Airgetlam
1 year ago
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NanaJulesContributor I
asked in Components and Architectural
Trying create Spotify Playlist that includes tracks from my computer on Gen1 Amp

Hi, I’m wanting to create a few party playlists that will include both Spotify tracks and tracks that I have on my Mac. However when I add the tracks to the Your Library section of Spotify and try to play them, they are greyed out.I have tried playing through Spotify and selecting my Sonos Room and get “track can’t be played at this time” and also tried playing through Sonos App and selecting Your Library, then the playlist - but any tracks that are computer based are greyed out.My question is, if I were to upgrade to the new Gen 2 Connect Amp would this issue be solved?Thanks!

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106rallye
1 year ago
commish
commishContributor II
posted in Speakers
black power cord for symfonisk picture?

Does anyone know if there’s a black power cord for the Symphonix picture frame?

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K
1 year ago
A
AndianContributor I
asked in Home theater
Samsung TV, Beam2, PCM only?

I have a Samsung UE37D6530 TV and have just connected a Beam 2 via HDMI ARC.However, I can only get Stereo PCM 2.0The TV sound options are greyed out (other than PCM)Anytime+ (HDMI CEC) is on.Is there a way I can get something better than stereo PCM?Am I missing something, or is it just that the TV is a bit too old? 

2362
Corry P
1 year ago
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RodgerJContributor II
asked in Speakers
S2 wants to connect to Play 5 Gen 1

I have a Sonos Arc and Play 1 connected to S2. I also have a Play 5 Gen 1 connected to S1. Both are connected to the same network When I connect to S2, it keeps suggesting that I connect connect the Play5 or open S1. This simply prevents me from listening to the Arc. How can I prevent this message from showing and thus blocking my listening. Disconnecting the Play 5 does work, but is not really practical.Sonos report number 1415913151 Moderator edit: combined posts

6266
Corry P
1 year ago
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