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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27543 Topics
SarahN
SarahNHeadliner I
posted in Controllers and Music services
15.2 Update notes

There will be an interesting addition to our Apps soon via this latest update - We’re rolling out a new WiFi signal strength feature over the coming weeks.When connected to a WiFi network, your Sonos products will now show their WiFi signal strength in the Settings tab of the app. Additionally, you can now find detailed networking information for a Sonos product connected to your WiFi network.Wonder what the SonosNet products will show? Nothing?

184219
R
1 year ago
K
KPennContributor I
asked in Portable speakers
Move Speakers and subwoofer

I have two Move speakers that I pair and use in stereo; can I add a subwoofer and pair with them?

411
Airgetlam
1 year ago
N
NelsonmContributor I
asked in Components and Architectural
sonos amp & speakers

Hi All, can you help.am I correct in saying a 16 ohm speaker can be used on each side of the amplifier either as a pair or as a 4.for example 2 speakers on the left channel and 2 on the right channel? how ever I cant have 3 due to the imbalance in ohms being around 5 ohms? thanks 

1473
buzz
1 year ago
B
bobuboyContributor I
asked in Speakers
Audio delay / Sonos Five / Airplay movies from a Macbook

I have two Sonos Five speakers set up as my Living Room. When watching movies (set up: MacBook Air connected to my TV via a HDMI cable / output selected as ‘Living Room’), I experience a delay in the audio, the audio being behind the video. I have been told by Sonos that there is nothing I can do about this unless I buy a soundbar and stream the audio through that, using my Sonos Fives as surround sound, but I find it hard to believe that there is no work around here.Strangely, if I watch Youtube videos with the same set up described above, there is no delay. When using VLC or Quicktime however, there is. Does anyone have a hack that can be used here? 

7541
Jamie A
1 year ago
J
J999Contributor I
asked in Home theater
Sonus Beam gen 2 Dolby Vision

Does this Soundbar allow Dolby Vision to pass through when connected by hdmi cable via eARC?

1681
jgatie
1 year ago
K
KokdjenmContributor I
asked in Portable speakers
Sonos Roam pour paramétrer trueplay dans une pièce

Bonjour, Compte tenu de l’impossibilité d’utiliser mon smartphone Android ou mon IPad Pro avec puce M1 pour les réglages Trueplay, est-il possible d’utiliser ma Sonos Roam (micro) pour paramétrer une pièce via Trueplay ? Cdt,Laurent Placide

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Jamie A
1 year ago
J
Joaquin007Contributor I
asked in Home theater
Era and playbase

Are you freaking kidding me that these aren't compatible?

2502
106rallye
1 year ago
A
ard-goma12Contributor I
asked in Speakers
How to change speaker from one room to another?

I just got my new Era 100 and wanted to add it to an existing room (Living Room). By mistake I added it to another room (Den) and now I cannot change it to Living Room. I am also not able to remove the speaker. Can you please guide me on how to change it to the correct room?

47572
106rallye
1 year ago
K
KlikktigerContributor I
asked in Speakers
era300

I would be interested to know once you got era300 setup as surrounds, what does the music sound like when you set your system to “full” when on playback. Do you still spatial audio from Apple Music?

1181
Corry P
1 year ago
J
Jan12Contributor I
asked in Home theater
Sonos Arc + one speaker ERA 100

I am unable to add my newly acquired ERA 100 single speaker as a surround speaker to my existing Sonos ARC in the application. Why is this? The only option is to add the ERA 100 to another new room for example "living room 2". At the same time then the microphone from the ERA 100 is not able to use trueplay to tune both itself and the sonos arc. When watching TV the volume control does not work with the remote for both devices at the same time, but only for the arc. Is there any solution ? Or is the whole problem caused by the fact that it is one and not two ERA 100 speakers ?

10858
T
1 year ago
N
noizyboyAvid Contributor I
asked in Speakers
SUB Gen 1 compatibility with S1 App

I have recently purchased a used SUB Gen 1 to use with my existing Sonos system.  I am on the S1 controller because we have some early components that are only compatible with the S1 App.  When I try to add the SUB to the system the S1 app states it can't be added because it is only compatible with the S2 App.  I have tried a factory reset but this hasn’t solved the problem  Can anyone offer a solution?

2111
N
1 year ago
S
Stax PerfectionAvid Contributor I
asked in Portable speakers
Brand-new ERA 300 (“The Brick™️”) Doesn’t Work

Brand-new ERA 300 won’t run Trueplay and regular playback does a quick fadeout to zero volume (although appears to continue playing the track).wondering why I fronted the money for something really fancy with very few controls, quite cryptic, in order to manage the clientele adjusting complex web-based audio, which is all great, except the product doesn’t work.The chat bot was ridiculously unhelpful. No, I don’t want to buy more Sonos products at this time, but, thank you, as always.Any ideas, thoughts, or prayers?Thanks.  

1274
jgatie
1 year ago
C
ChrispduckContributor I
asked in Home theater
adding a ERA 300

I have a QLED TV with latest sonos ARC - what would be the benefits of adding an ERA 300 to that system?

411
jgatie
1 year ago
Mitchell Kivits
Mitchell KivitsContributor II
asked in Home theater
Sonos Connect not turning on AV receiver

Hi, I have an Intergra DRX-5.2 (works with sonos) with a sonos connect attached to the CD input. There is also several other speakers in the sonos system.  Recently the Connect has stopped switching ON the Integra. Sonos still plays through the receiver but i need to turn it on manually and select the CD input.All devices are hardwired. In the Works with Sonos settings menu of the Integra it lists connected device with the correct IP adres,Any suggestions

2702
Mitchell Kivits
1 year ago
T
tomp1Contributor III
asked in Components and Architectural
can i send the audio from an epson eh-tw7000 projector to a sonos beam via sonoc connect ?

If I bought an old Gen 1 sonos connect and connected to the 3.5mm audio out on my epson eh-tw7000, could I then send that audio wirelessly to a Gen 1 sonos beam?  

97413
T
1 year ago
T
tomp1Contributor III
asked in Home theater
integrating sonos sub into non sonos surround sound aystem?

So I have a sonos beam and am going to buy a sonos sub Gen 3. but I *also* have an existing, fairly old, denon AVR and 5.1 surround sound system with ceiling speakers (but currently no sub).Most of the time I just use the beam because the ceiling speakers are right under the kids beds.but I do sometimes like to use the ceiling speakers instead, for watching movies with proper surround sound.what I was wondering is if there is any way to use the sub as the bass with the existing system, without the beam? Maybe with a sonos port but not quite sure how?the beam receives the exact same audio input as the AVR (via HDMI) so the sound data would already be inside the sonos system, if you get me. 

3612
T
1 year ago
T
the_bart123Contributor II
asked in Speakers
Can I use Lan to audio jack adapter to avoid AirPay delay?

Can I use Lan to audio jack adapter to avoid AirPay delay on Sonos One Gen 2? Like this one https://www.amazon.co.uk/ZYElroy-Ethernet-Adapter-Control-Extension/dp/B08LGLJZCK

471
Belly M
1 year ago
T
the_bart123Contributor II
asked in Speakers
Will Sonos One Ethernet help with audio delay to my Mac Mini?

Hallo everyone.I’ve purchased Sonos One (gen 2) to be main speaker as I was using speaker in my Mac Mini M2 - so now sound sounds bit better.But now I have few problems with it.Audio delay on Mac Mini  - I know about 2 seconds AirPlay delay BUT will it work bit better on LAN cable? How to do this? Connect it to my router which was connected via WiFi and……. how to FORCE Sonos to use it not WiFi? I want to have WiFi disabled in iPhone - in Sonos and in Mac Mini as I do not use them. Sonos One goes on silent in Mac Mini M2 (latest macOS) after some time of silence and I have to change “Output” in macOS Settings (to TV and then back to Sonos) just to sound work again which DRIVES ME MAD - I hope this is not some kind of energy saving as this speaker does not have batteries to save them and it is hard wired. I unable to add Google Assistant - all I see is just Sonos Assistant. I have Google Assistant app installed on my iPhone and in this app I was able to see and add Sonos speaker - log in

3999
T
1 year ago
H
HeddeRolfContributor I
asked in Home theater
Sonos kills my local network

I have a Jensen Omni mesh LAN. When using Sonos Beam the TV stops and starts searching. The screen becomes unclear. 

993
Corry P
1 year ago
F
fredrickhwContributor I
asked in Controllers and Music services
How do I play a playlist from a media server like Media Monkey?

I am running Media Monkey 5 (MM5) on my laptop and have enabled both MM5 server and library.I am using the Sonos App on my Galaxy S22 Ultra and on my laptop.In the Sonos App I can see both the MM5 Server and MM5 Library including all my music and playlistsI select the MM5 library, then select playlists, then choose a playlist, and can see all the songsAt this point the only option I have is to add the Playlist to My Sonos or individually add each song - 1 by 1 - to the queue.What the heck am I missing?  Why can’t I simply play a playlist from my MM5 server or library in Sonos? Why is this hard?If I choose a playlist that is saved on my phone I immediately get 2 buttons on top that let me play it or shuffle it.  Is there a way to play a playlist on Sonos from a media library or media server?

5121
Corry P
1 year ago
E
eatzayloveCollaborator I
asked in Speakers
Any way to use only up-firing speakers? (for calibration/testing/placement)

I would lovee to be able to test only the up firing atmos speakers on my arc and new era 300s, and even better toggle between each speaker to test alignment. I’m not aware of any way to do this, but curious if anybody might know? Or is this something sonos would need to develop for it to work?   Curious if I could somehow mix a track that would only play through the atmos oriented portion of the speakers, even if just like rain or test sounds.

5449
Corry P
1 year ago
R
rsmsinghContributor I
asked in Home theater
How do I setup Home Theatre using 2 Era 300 + 2 One + Sub + Arc

Currently, I have Arc  + 2 Sonos One as rear speakers + Sub Woofer (Gen 3). I would like to buy 2 Era 300. CAn I use as front speakers and create Dolby+Atmos+ Surround effect. Pls. suggest. 

1861
N
1 year ago
B
Beast51Contributor I
asked in Speakers
era 300 connectivity

I am not able to connect my era 300 with my tv. I have a line in adapter from amazon i am using aux 3.5mm to connect it with era 300. I have harman kardon onyx studio 7 and jbl boombox 2 they are working good with my tv. Era 300 is compatible with dolby atmos and spatial audio. I thought i can use it as a home theatre. But i am not able to use it

5332
Stanley_4
1 year ago
R
RaportistoContributor I
asked in Controllers and Music services
Sonos starts playing by itself, continued

So today I’m away on a business trip to Germany. I’ve got my Macbook, Ipad and Iphone with me. My wife texts me saying that the Sonos speakers out of the blue started to play music. Quote “it sounded like Muzak. Not like the kind of music you like to listen to”. She then checked her phone to see if she accidentally set something off. But then she found out she only had the outdated version of the Sonos App and no password.For music streaming I use Apple Music.This does raise the question of how this at all is possible.Any thoughts.

22844
Airgetlam
1 year ago
C
crossface2008Contributor III
posted in Home theater
Era 300 Atmos/spatial audio question

My setup is Arc + Sub x 2.  I just sold my 2 Ones as my rear surrounds and pre-ordered 2 Era 300s.  Will my shelves in these pictures disrupt the upward firing tweeters if one of my rear Era 300 is mounted on the rear wall?  Or is it not enough to worry about?  I saw something online saying if you have to mount <2 ft of the ceiling, to mount them upside down.  I can move these shelves relatively easily, if needed.*note, don’t mind the yoga mat and roller in the corner.  Those will be moved.  

3065
G
1 year ago
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