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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27430 Topics
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new routeurContributor I
asked in Speakers
Beam from 2019 possible on wifi 5ghz ?

Hi, I have a TV sonos beam bought in 2019, ref 1.23.1.10-2.2Is it possible to connect this beam on WIFI 5ghz ??I succeeded to have it connected on WIFI 2,4 ghzThanks for your return

11303
AjTrek1
1 year ago
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Jvs23053Contributor I
asked in Controllers and Music services
Playing but “not connecting” !

Play 1 (stereo pair) + Play 3 been running well for years. Controlled bi iPad app. Music source is also on iPad. No connection or network changes but recently Sonos system is “not recognised” by the app even if the system is actually playing! Running the Fix prompts eventually finds that the system was there all the time. Getting very fed up with this.

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Airgetlam
1 year ago
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CraigVasilokiContributor I
asked in Home theater
Apple Music Sonos Arc

Hiim trying to play back Dolby atmos music from Apple Music on my iPhone to my Arc. From Apple Music I play an Atmos song, AirPlay it to the Arc.However when I go into the Sonos app on my phone it just says “AirPlay” where for a movie etc it would show “Atmos”.  Im almost certain I had it saying “Atmos” on Saturday evening from the same set up, but I’d had a bottle of wine so can’t be sure!how do I stream Atmos music to the arc please? thanks 

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1 year ago
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kituContributor I
posted in Components and Architectural
sonos port

I need help to connect my sonos port to my denon amp with RCA cable to play FM from my amp I am not possible to do it need any one who can help

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1 year ago
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Artie7Contributor I
asked in Advanced setups
Sonos Ray scartch on computer

Hello !I recently bought a Sonos Ray to remove my bulky pc speakers.The Sonos Ray works... but randomly:Sometimes, after 5 minutes (sometimes 2 hours), the sound will start to scratch which forces me to change the audio source and then put it back.The speaker is up to date, my computer too, Windows, the Bios too.I also tried to change the optical cable but the problem is still there.If ever, my motherboard is a MSI Z590 Torpedo and I'm under Windows 10. Have others already had this problem?Thanks 🙏 

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A
1 year ago
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paul0000001Contributor I
asked in Controllers and Music services
Apple Music "Unable to browse music"

I see messages saying that Apple have fixed this…. Well not in my house they haven’t, so I’ve got three pairs of Sonos speakers, that won’t talk to my iMac, my iPhone or my iPad. again. 😡

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1 year ago
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jmsblckhllContributor I
asked in Speakers
How many SONOS speakers can I connect in one room?

Hello all. I’m thinking of purchasing an ARC and SUB with two ERA 300s in the rear. I’m looking for the ATMOS experience plus  superior music from streaming apps and line in from a CD player.My question is what are the max amount of speakers I can connect together in the same room? For instance, could I also add two Sonos ones for side speakers? Or is this overkill?thanks,Jmsblckhll 

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AjTrek1
1 year ago
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RoundTableStudiosContributor I
posted in Controllers and Music services
Unable to add songs to the queue

My Sonos system refuses to add spotify play lists to queue.  Sono’s blames spotify, spotify blames Sonos.  They both blame network.   Has anyone been succesfull with Sono’s playing shared spotify playlists that are over 2000 songs?

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J
1 year ago
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FilmschooljefeContributor I
asked in Speakers
Gen 1 Symphonisk lamp doesnt work on wifi but does via ethernet

I’ve reset the lamp several times. Sometimes while plugged into the router and other times not. When I plug it into the router the speaker works with streaming services, when it’s on wifi only nothing works. Still shows up in the Sonos app on wifi and I can control status light and touch controls so it’s somewhat connected, but no streaming services work with it. 

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Stanley_4
1 year ago
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ProlindoContributor I
asked in Home theater
Combination music and movie space

I currently have 2 - 5’s and a sub that I use for listening to music in one room and a separate TV room for watching movies. I plan on combining all into one room as I don’t listen to music and watch movies at the same time. I would like to incorporate the 2 - 5’s, Sub, and possibly a Ray/Beam/Arc with a new TV. When watching movies all systems would be used, when listening to music the Ray/Beam/Arc would be off (the only reason being, I like certain music LOUD and not sure if a soundbar should be in the mix?? Also not sure what soundbar would pair best with the existing 5’s?Or, should I look for a tv with better sound and use it as the soundbar with the 5’s and Sub? My current TV doesn’t have Bluetooth, but I’m assuming I can connect the 5’s and Sub through that if I forego the soundbar for the tv sound?Also I run everything through a Roku Ultra with most music coming through either Spotify on the Roku or a folder off a local NAS drive. Video comes from apps on the Roku...Netflix, Pri

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Stanley_4
1 year ago
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dantveitaContributor I
asked in Home theater
Beam (gen2) and The Frame

I have not a concrete issue, but just a feeling that something didnt go well during inital setup of my first Sonos product. So im happy if someone can just confirm the info below:Hi, I just got the Beam (gen2) for my Samsung The Frame (2021), and Im using eARC. I don’t know if I have set the Beam up correctly or not (the manuals online are a little unspecific imo). So I just want to know if everything is correct: 1: When doing the Universal remote setup, the TV didnt recognize the Beam, so I had to type it in. The “power-test” did not work, but the manual online said to just hit yes. So I did. I guess thats correct, because its “always on”?2: The Beam is working; its receiving sound and I can control the volume with my remote. BUT the text to the left on the TV screen does not say Sonos or Beam, but “Receiver HDMI-eARC”, and there is no number to indicate what level the volume is at. Is that the way its meant to be? I have a feeling that somethings off. But could find anything by searc

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1 year ago
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sonorelliContributor I
posted in Controllers and Music services
Sirius song titles not updating properly

This problem has been around for over two years! I haven’t seen it in a while but suddenly it came back like a bad cold. a full reset of my 4 zone system did not fix it. Sonos products are basically overpriced and with that comes an understanding that they’re worth it. Little annoying issues like this erode our confidence in the product 

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buzz
1 year ago
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In The CityContributor I
posted in Home theater
TV Remote Won't Work with Sonos Amp and Speakers

Hi,My television in the kitchen is connected to my Sonos amp via HDMI ARC. I have 4 ceiling speakers connected to the amp. We used to be able to control the volume of the TV coming out of the ceiling speakers using the TV remote (TCL 6 Series), as well as with the Sonos app on our phones.  But now, we can only control the volume using the Sonos iphone app. Adjusting the volume through the TV remote only affects the volume on the TV and it doesn’t effect the volume coming out of the 4 ceiling speakers anymore (I.E., the TV remote volume is disconnected from the Sonos Amp).  Does anybody know what could be wrong or have suggestions for help?Thanks,John 

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buzz
1 year ago
M
MarkjaspiContributor I
asked in Home theater
New Era 300 - single central rear channel

I've heard some YouTube reviewer state that you can use just 1 rear Era 300 Centrally for rear surround effects (Atmos) with Beam Gen 2 or Arc. Is this correct 

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Airgetlam
1 year ago
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Trill14nContributor I
asked in Controllers and Music services
Apple Music “unable to browse music”

I’ve seen this question asked before but no real answers have been provided, at least that I have seen.  What is the fix for this issue?

16643
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1 year ago
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Bobbedford173Contributor I
asked in Advanced setups
Record Player Turmoil!

Hey all.To say that trying to figure out how to play my records after switching to Sonos has been a nightmare would be an understatement. I can’t seem to figure this damned thing out.I moved to a new condo and downsized and had to kill my onkyo amp and enormous speakers. It was just too cluttered. So I got the Arc, Sub and a couple of Ones for the rear. Great - works perfectly with my Samsung Frame as a surround system!I also got the recommended Sonos Victrola. Went though three of them - the sound was just awful. Massive interference and crackling. Must be something to do with the condo as nothing worked. So that went back.My latest effort is failing. I got an Audio Technica LP120. It has both Bluetooth and USB output. First of all I hoped I might be able to just Bluetooth connect to something… Like my mac or maybe the sonos itself. No luck there.Next I thought well how about connect to my Mac with an USB cable and then output the audio from my mac to Sonos. Well I can finally hear my

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1 year ago
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Kmill527Contributor I
asked in Home theater
Era 300

I have a Beam gen2 paired with a sub gen3. Can I add just one era 300 to this system? Or do I have to buy two?

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106rallye
1 year ago
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NevenEnthusiast I
posted in Home theater
Which TV?

Hi!Which TV in terms of compatibility is best match for Arc? Thank youNeven

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N
1 year ago
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Chr1stineContributor I
asked in Home theater
connecting turntable

I’m looking to connect a Lenco LS-300 Black Turntable to my Sonos soundbar, I only have an optical on the soundbar and a L&R on the turntable. Before the trial n error starts to cost me money, can one of you experts out there point me in the right direction please?

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J
1 year ago
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MayaHContributor I
asked in Controllers and Music services
New issue Spotify and Sonos 5

Hi all,I have 6 Sonos devices around my home and all have worked fine for a long time.I just got home after a trip and seem to have a glitch with my Sonos Play:5 (Gen 2).Cannot connect to the speaker from within Spotify app. It times out. Intermittently cannot play via the Sonos app and get a variety of error messages like “cannot queue item to the device” or “cannot connect to device”It will play from other sources (Sonos Radio / TuneIn)The device is updated. I have powered the device down, reset it to factory settings, reauthorised Sonos in my Spotify account. Nothing has fixed it so far.Any ideas?thanks so much,Maya 

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Airgetlam
1 year ago
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digitalsuperfunContributor I
asked in Advanced setups
Trying to Stabilize a Very Large Wireless Sonos System (28 Speakers) in a 4 Story Home

I’m trying to figure out how to stabilize a Sonos system (16 zones made up of 28 Sonos speakers) spread out across 4 floors of a house. Individual zones generally work well, but as you group more zones together for a party, issues increase such as big delays getting music to play and operating transport controls, UI errors like “can’t play song,” and speakers randomly dropping out and coming back. Most zones are individual speakers, though some have 2 speakers, and there are 3 TV rooms with Sonos soundbar/rears/sub. The homeowner has spent many, many hours with tech support and tried all kinds of different configurations (Wifi, SonosNet, etc). The network is made up of (4) Eero Pro 6, all wired with Ethernet. WiFi is fast with 400Mbps down in all rooms.  There are 3 more Ethernet cables through the house that could be used to wire Sonos speakers. The Eeros also have spare LAN ports on them. Questions:This is reaching the upper limit of 32 total devices supported in a Sonos system. Will

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1 year ago
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hjsigler1Contributor I
asked in Home theater
Wireless update issues for Play:1 & Sub *when* in surround setup with ARC

Curious if anyone else has seen or heard of similar: For the last several updates I have been unable to successfully install the update to my surround Play:1 speakers or Sub wirelessly.  I am uncertain which update this issue started, but probably before the S2 19.14 version as the first couple times it happened I didn’t realize this would be my new reality.  All my other S2 compatible speakers update without any issues.My surround system consists of an ARC, two Play:1 speakers, and a Gen1 Sub.  Prior to the last two updates, I was only able to update the surrounds & sub by connecting them to my network via ethernet cable.  On wireless update, the update process would return either Error 30 or Error 1013 for these three speakers.What I discovered over the last two updates, 14.19, and 14.20.1, if I remove the Sub and two surround Play:1 speakers from being part of the surround sound setup with the ARC, and instead have them as stand alone or unassigned speakers, then they will updat

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Airgetlam
1 year ago
Dale Warner
Dale Warner
posted in Portable speakers
ROAM will not power on.

I am currently working in Pakistan - using my two ROAM speakers to provide my entertainment. They had been working for the first year and a half without issue. Then, last year I noticed that one ROAM would not charge above 94%. A rather long series of chat session with Sonos tech team can to the concluding that the battery was not apparently taking the charge. But, the second ROAM was having no issue. As of today, the first ROAM will not power on at all and the second ROAM is limiting its charge to 93%. I fear that I am about to retreat to silence… I have been using the magnetic wireless charger bases that are sold by Sonos. Thinking this may have been the issue, I changed to using the USB-C cord direct from a charging brick that is plugged in a wall socket.I was wondering if others have encountered this issue? I read through number of threads that seemed similar and have not seen any solution. I cannot even “reset” the device by holding the power button for the 12-seconds recommended

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Dale Warner
1 year ago
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BrendaLCAvid Contributor I
asked in Speakers
Ongoing Persistent Issues System - never resolved

I’ve had my system for several years.  When it works, love it.  But it is very high maintenance and always has been.  I can never just open it up and start playing something.  When it’s not error messages due to path to music folder that breaks for no known reason, it just won’t play w/o resetting the controller, every single time.  I can’t just play music, it gets really old to go through this monkey dance every single time I want to turn it on - which is daily since I use it to help keep some of our rescue dogs calm.  Why am I forced to reset my controller every single day in order to use the app?  I tried support chat but just looping in unhelpful AI responses.  No thank you.

154714
D
1 year ago
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coupemanTrending Lyricist I
asked in Speakers
One room acting wierd

Hi all,Been using Sonos for about 7 yrs now. Currently use it in 4 rooms in the house. Have a boost and all devices are static IP via binding.In our master bedroom we have an Arc, SUB G2 and two Ones.All working fine until today. App said 2 ONES offline. So reset them, re added, all well. Over the next few hours the sub and two ones fluctuated between offline and connected.As of right now, it’s all working, one ONE is still showing as offline but it’s clearly not as there is audio coming out of it.Any ideas????

26512
C
1 year ago
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