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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27432 Topics
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Eckert56
asked in Home theater
What Speakers to pair with Ray?

I just bought a Ray soundbar, the basic for a surround system with my TV. But I want good quality stereo while listening to Spotify and more volume capactiy together with better bass. I am undecided between purchasing two Sonos One speakers, the Era 300 or a subwoofer. does the Era 300 have a good woofer (bass) component/sound? And if I were to buy the sub mini woofer does that add volume capacity as well as better bass? Any other suggestions appreciated.

21895
jgatie
1 year ago
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tedd1988Contributor I
asked in Advanced setups
Convoluted networking setup - will this work or am I wasting my time?

Hi gang,I’m getting a little frustrated here and want to make sure this will even work before spending any more time! I have a Port in my office running to our main router through ethernet. Wifi is turned off for this Port as there is a phono stage in close proximity. The router is then connecting to a mesh network point (wirelessly) in another area of this house. This point has an ethernet port and is wired to a Connect on another hifi system. I was hoping this would create a Sonosnet mesh network for the three One SL’s scatted around the house, but it doesn’t seem to be doing so. When I enable wifi on the Port it does work. Is Sonosnet unable to interface with hardwired components? Thanks!

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T
1 year ago
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PastorWynnContributor I
asked in Controllers and Music services
Apple Music Classical addition

Is it possible to Apple Music’s new “Classical” app to the Sonos system?  Currently, I’ve only been able to add it to my iPhone.  

3011
Ken_Griffiths
1 year ago
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the_bart123Contributor II
asked in Speakers
No Google Assistant in Sonos app

Hallo everyone, After DEEP searching internet I did not find any usable information with same problem as mine. So I live in UK so Google Assistant is supported. I have Sonos One Gen 2. EVERYTHING updated to latest possible date. I’ve managed to add Sonos Speaker in Google Assistant app on iPhone - and I even been asked for Sonos login and password. Sadly Sonos Tutorial does not work or even is messed up and confusing. Sonos failed at first point 1. From the Settings tab, tap Services & Voice > Add a Service under Voice. Choose Google Assistant and tap Add to Sonos.-------→ there is no such an option there - “Add Service” is ONLY under Music & Content and there is no such a thing as Google Assistant there - just Music stations - just under “Voice assistant” there is “Add a Voice assistant” and I have just Sonos Assistant only there.

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T
1 year ago
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Nico54Contributor I
asked in Speakers
Retirer enceinte play 5 gen 2

Je souhaite supprimer une enceinte play 5 gen2 de mon système sonos. Comment faire ? 

1421
Airgetlam
1 year ago
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Richuk210Contributor I
asked in Home theater
Grouping Sonos One and Beam

Hi, I currently have a Sonos One but we want to by a Sonos Beam for the TV. I want both of these speakers to play the same music at the same time using amazon music\Alexa. I also want the beam to be a TV speaker on its own for TV use when needed. Is it as simple as just grouping the 2 together in the app? At the moment when I ask an Alexa device (Echo) to play music, the default speaker is the Sonos. With 2 Sonos speakers grouped will this still work in the same way and just play through both beam and Sonos one?Thanks!

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R
1 year ago
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James_84Avid Contributor I
asked in Controllers and Music services
Sound level when creating a group

HiWhen creating a group, is it possible to have the added speakers join at the same volume?For example:I am listening to the lounge, at say volume 20, and want to add the kitchen.At the moment, if I add the kitchen and it’s been previously played at 50, that’s what it will join the group at, rather than the desired 20.Thanks in advance.

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J
1 year ago
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Mart the FartAvid Contributor I
asked in Speakers
Sonos Era300 installation

Hi Folks, could someone kindly assist please? First and foremost I’m not a ‘guru’ with Sonos although I know my way reasonably around the appi have purchased a pair of Era300’s to replace my now aging pair of play 1s as rears. Regarding the swop over will there be a software upgrade on release date? What I really need please is a STEP BY STEP procedure and in LAYMANS TERMS how to remove the play 1s and add the Era300’s. What may seem second nature to yourselves may not appear that way to myself 😢 and I don’t want to screw it up. I am fully aware of what to do once they are installed 🙂Thank you very muchMartin  

48911
Ken_Griffiths
1 year ago
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Vinyl RioContributor I
posted in Controllers and Music services
Line in Not Displayed on App

I have my turntable hooked up to my 2nd Gen Play 5 and only one channel is displayed on the app, previously both channels were displayed now the Left channel states its Disconnected, I still get sound out of the left channel but the app has it as disconnected.  I’ve unplugged the Play 5, put a new cable on the turntable and nothing has changed, any clues on how to fix this. Thanks, Rio

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V
1 year ago
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RAlexContributor I
posted in Speakers
Play5(gen1) periodic cutout of left speaker in stereo mode for ~10 seconds

After experiencing this problem for months, I just switched from a Bridge to Boost device (w/ downgraded G1 software install with Sonos staff assistance). However, the cutout still occurred periodically, although a 3-16-23 Sonos diagnostic report showed no interference or other errors (1698750761). Based on other Community discussion, interference or slow wireless speeds would seem likely as a cause (also, perhaps consistent with this, the cutout seems to occur more frequently on Spotify premium and CD direct line than Pandora, which has significantly lower streaming quality).Summary of network settings: Sonos devices on Channel 11. Router setup is Verizon Gateway 3100 (set to Channel 6, 20Mhz; 300Mbps max service), with Boost wired connection via coax (MoCa), located on separate floor and same room as Play5 stereo pair. A second router, AX50 (Channel 1, 20Mhz), is located in a separate room and is devoted to wireless home smart devices. Evaluation w/ a network analyzer app confirms no

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R
1 year ago
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RamenContributor I
asked in Home theater
can sonos era 300 added to sonos beam gen 2 along with two sonos 100

I am planning to purchase two era 100 speakers for stereo pairing with my Sonos beam gen 2. Is it possible to add one sonos era 300 speaker to this set up instead of a subwoofer to make it 5.1.2 home theater system. 

36179
melvimbe
1 year ago
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Beav13Trending Lyricist I
posted in Advanced setups
amp network question

I have a 5 AMP system to power my home ceiling speakers. I have them connected to my network via one ethernet connection from one amp (let’s call it amp 1) to my switch.  The rest of the amps (2-5) are daisy chained via Ethernet cables from 1->2->3, etc so the entire system is hard wired. I am getting a Sonos sub that I would also like to hard wire into my system. My problem is that the room/amp I want to ethernet connect it to is amp 1.Currently, amp 1 has both ethernet ports taken..one connection to my switch and one ‘beginning’ my daisy chain to the rest of my amps. My question is..can I move my switch/ethernet connection to the amp with an open port?Would the amp now connected to the switch/network now be able to connect itself and output my network to the others or would I have to reset and redo my network to get it all working correctly?Before I change it over, I’d like to know so I don’t break anything.  If I would have to do a system reset, I would probably just connect s

1722
B
1 year ago
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FredBinNCContributor I
asked in Speakers
Changed to Eero Mesh, need to need to integrate Sonos

I have an existing cable router/modem. When I added the Eero mesh to extend my wi-fi range I had to identify the Eero with a different name. My iphone now defaults to the Eero wifi, but Sonos only recognizes the old wi-fi, so I have to toggle between two wi-fis to activate my Connect units. Sonos chat and a Sonos tech guy gave me no solutions. The Connect units are wireless. Any ideas ?

21015
106rallye
1 year ago
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lv426525Contributor I
asked in Portable speakers
Random disconnects for Move & Roam SL (wifi)

It appears that Sonos support is backed up so I guess I’ll post my question here also… My existing system (two Ones (G2) & Sub) that are connected to the Boost do not have this problem. Apparently these two devices connect to my wifi and not the boost so I assume we will have to blame my wifi, yet the 66 currently connected devices which is a mixture smart TV's, streaming devices, security cameras, smart devices, etc... do not have random disconnect problems.I'm doing my share of searching, I see posts about Asus routers and disabling QoS or Airtime Fairness, some say nothing changes...So I guess I need to know what magic settings the Move and Roam SL require in order to work as expected.Honestly I expect these things to work with minimal screwing around because I paid for $ONO$... If the cheap $5 smart plug can stay connected to my wifi, why not almost 600 bucks worth of speakers?Router is Asus RT-AX92U AX6100

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Corry P
1 year ago
4
4QAContributor I
posted in Advanced setups
SONOS & Airplay in a Cisco WLC Environment

The SONOS system will require specific features enabled in a Cisco controller-based wireless system, such as the 2504 WLC, in order for reliable operation wirelessly.  Things like Airplay will not function without proper configuration.Here is a list of features enabled on my 2504 Wireless Controller that resolved an ongoing issue where the SONOS One speakers would not “show up” on Airplay lists on my iOS devices.   The SONOS app would, however, function properly.   After months of sporadic operation, and iterative changes to configurations -- the following features proved to work well: Enable “Broadcast Forwarding” Set AP Multicast Mode to the Group Address of 239.1.1.1 Ensure the mDNS setup includes the “Services” of AirTunes, AppleTV.  (There are other Services you can enable in the mDNS>General menu if you’d like) Enable Global Multicast Mode Enable IGMP Snooping Enable MLD Snooping Within the WLAN Configuration: Under Advanced Tab… Uncheck DHCP Addr. Assignment “Required” box. 

20841
Corry P
1 year ago
C
ChaltainContributor I
asked in Portable speakers
My Sonos Roam keeps loosing my Eero wi-fi network

I have a Sonos Roam and an Eero wi-fi network. My Roam keeps losing the network every three or four days. I’ve been reading and it sounds like Sonos and mesh networks don’t play togehter. I’m not sure what my options are. The Boost doesn’t work with portable devices, and setting my Eero into bridge mode also doesn’t seem like an option. I can no longer return my Sonos Roam. Do I have any other options?

4478
bockersjv
1 year ago
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CHETAN971Contributor I
posted in Controllers and Music services
sonos radio just showing featured and browse radio

Hi, I live in Dubai, United Arab Emirates and recently I have purchased Sonos move. When I login on to the Sonos app on my iOS device and go to Sonos radio. I just see featured list and browse radio. I do not see Sonos presents or sonos stations. I see under the support section of availability of Sonos radio in United Arab Emirates. So this should not be a problem. What do you think is going on? 

1873
Corry P
1 year ago
spyglasswoods
spyglasswoodsContributor I
asked in Components and Architectural
S2--'Fixed Volume' setting

My port is set to Family Room and will only function on ‘fixed volume’. Can’t change the volume in that room. all other rooms work fine. Tried changing to ‘variable’ but it immediately defaults back to ‘fixed volume’ on that port. Any ideas?

4592
Corry P
1 year ago
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shainwaldContributor I
posted in Speakers
Workplace security work around

Hello,I recently bought 4 Sonos One SL speaker for our design studio.  Because of security reasons I wasn't aware of the speaker can't be correct to the company wifi.  Has anyone had the same problem or have a clever workaround to connect the speaker?

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106rallye
1 year ago
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CdoxContributor I
asked in Speakers
compatiblity

Does anyone know if the sonos OS S2 is compatible for surround sound with the new beam or ray or subwoofer?

934
106rallye
1 year ago
M
maniraptorContributor I
asked in Speakers
Can play5 second generation team with one SL?

Any advice would be much appreciated.

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G
1 year ago
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draimistTrending Lyricist I
posted in Advanced setups
Brennan B3 (or B2) input/review

Hello all you experts!! I am seriously considering purchasing the latest generation of the Brennan (B3) to rip/store/manage/play by CD collection to my Sonos ecosystem. I have read and watched what I can find. I am eager and curious to hear your experience -- how easy was it to setup? How easy to use (play directly/wirelessly to Sonos “rooms”), any issues, etc. Thank you in advance, David

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D
1 year ago
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scottk89Contributor I
asked in Speakers
Speak Pair not Working in AirPlay

Recently my Sonos One Pair has stopped working when using Airplay. The speakers work fine when using the Sonos App. When I try to play music in Airplay I get about a second of music from both speakers and then the sound cuts out on both. On my phone the music shows that it is still playing. I separated the speaks and one of the speakers does not play on Airplay while the other does just fine. I have done a factory reset of both speakers and still have this issue when trying to use the pair. Diagnostics are 919649248

952
S
1 year ago
Shammy13
Shammy13Contributor I
posted in Controllers and Music services
Sonos Radio HD

I was just curious with the release of the Sonos Arc and now the all new Era 300’s. When will spatial audio Dolby Atmos come to Sonos Radio HD?

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R
1 year ago
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Nouméa687Contributor I
posted in Home theater
wifi connection impossible

3 hours with Sonos support . Tried everything (fixed max address, changed wifi channel , unique 2,4 wifi band, ) nothing works . My Sonos arc that used to connect well does not connect anymore help . Desperate ☺️ nicolas 

645
controlav
1 year ago
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