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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26500 Topics
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Sonos listenerContributor I
asked in Speakers
Sonos One SLs in a pair don't stop playing at the same time

Hi, I’ve just bought a new pair of SLs and they are really good. The only problem that is bugging me is that the left speaker stops a little bit earlier than the right speaker when I hit pause on Spotify. Is it a common thing?P/s: They do start playing music at the exact same time though.

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Corry P
1 year ago
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wmarContributor I
posted in Home theater
Sonos beam audio delay while TV power on

When I power up the TCL C835  TV, the Sonos beam gen 1 (connected with eARC) takes at least 10-15 sec to start play audio.  The same model of beam with Samsung TV without such long delay!  Any setting to improve the delay.

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W
1 year ago
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TertraContributor I
asked in Home theater
crackle and pops with DD+ sonos beam 2

Hi,owning a sonos beam since 2 weeks, great experience.btw I experience pops and crackle when my tv send dd+ content, not on PCM.i have Apple TV 4K 2022, Philips 43pus7303/12, and sonos beamactually all work in HDMI with ARC, I tried in optical but same thing, and tried also to turn off and unplug my tv, unplug all HDMI, make a raining dance….. without results.i can only change my setting to PCM stereo to have a clear sound, btw I didn’t purchased a sonos beam for stereo content…..thanks a lot for your help !

2
T
1 year ago
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unahppyownerEnthusiast II
posted in Advanced setups
setup 2nd system on wifi network

I am unable to setup a second sonos system. I have followed all sonos instructions and reset app a million times. The app then asks for me to sign in to account. and then will go no further. Are there explicit instructions on how to do this? Sonos instructions are very vague and the app seems to have many bugs.I have a sonos one which I need to setup as a second system.

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U
1 year ago
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sibboinwalesTrending Lyricist I
asked in Controllers and Music services
Continuous loss of BBC Sounds service

I use BBC sounds daily on our S1 system through the service and when listed it works very well however everyday I have to reconnect the service as it disappears from the service list. This also happens multiple times a day - if I mute and come back later the same day the same thing happens, the service disappears and I have to reconnect.  Any ideas please?

4
S
1 year ago
Edgie70
Edgie70Renowned Enthusiast I
asked in Speakers
usage wattage

Hi all , hope you can help, I've found on the Sonos site the usage wattage when idle https://support.sonos.com/en-gb/article/sonos-power-consumption-while-idleBUT what I need to know is there a way of knowing how much wattage is used during playback, I know it can vary but most manufacturers put " max ...w " on the label . I need to know because I'm thinking of adding the mini sub but it would run off the same twin socket outlet as my beam 2 and 1x One SL ( also the tv , sky box and fire stick ) sky box has " max 41 watts " fire stick has  " 21 watt " stamped on the plug , tv 140 watts max but nothing on the beam or One SL. One SL has 1a on the bottom but looking at the idle watt page it wouldn't work out right at 1a , using the formula A x V = watt a one SL would use 240 watts but says 6 watts on the Sonos site . 

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Mr. T
1 year ago
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Malcolm_23Contributor I
asked in Controllers and Music services
Tidal service quaility in Sonos App

Hello, guys, What quality does Sonos App stream my Tidal service to the speakers/soundbars?

3
controlav
1 year ago
Shaun's arc Kopervik
Shaun's arc KopervikContributor I
asked in Home theater
arc app

New to Sonos, set up the arc as per instructions, everything seemed to be working, using my remote to turn volume up and down, logged into the app everything seemed ok , until I try and adjust the EQ or height, or night time control and the voice enhancement none of these work. I'm running the correct WiFi networks mobile and arc connected to the same network. I'm using a xomi tv box. Please help. I'm in Norway.

3
Corry P
1 year ago
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Retro90sMTBContributor I
asked in Speakers
Nothing will play through the SONOS app

I have a three room setup - two stereo pairs of play 1s downstairs and a single play 3 upstairs. I mainly listen to stuff on Spotify which I usually do through the Spotify app, however I sometimes want to listen to the radio which I use the SONOS app to play.Last weekend radio was working fine. This weekend it isn't working at all. I have tried to play several radio services through the SONOS app along with Spotify. In the case of radio stations, if a room had previously been playing something started on the Spotify app, it resumes play from Spotify. When I try to play Spotify through the SONOS app I get the error adding tracks message.Grateful for any advice.

3
Corry P
1 year ago
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roadie_jayContributor I
asked in Components and Architectural
Sonos connect variable output level question

Hey I have the coax feeding my receiver with the output set to variable. I have to turn the volume up on my receiver 40db from the default to match the SL’s in the other room. Is there any fix for this? It’s a bit dangerous since if the source is switched at the receiver the volume is so high it could blow a speaker - it’s happened and the effect is total voice of God.

2
R
1 year ago
pac
pacContributor II
asked in Portable speakers
Roam won;t power on

Sonos Roam is normally charged using its dedicated Sonos Qi base.It currently won’t power on.  It shows in the app as being “powered off”.  No lights are on.If I put it onto a hard wire charger it shows a solid orange charging light.  That light does not go off as long as the charging cable is connected.  Once I take it off the cable and back onto its charging base, all lights go out.I’ve looked at other posts on this site, and have done all the “reboot” activities (i.e. hold power button for 20+ seconds, etc).  Nothing happens.So no matter what I attempt it looks dead.  Unit is under 2 years old.  Any ideas on how to re-power it anyone??

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pac
1 year ago
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Ryan CTContributor I
asked in Speakers
New Sl will not pair to vodafone pro hub

Hello, new to the forum. I have a play one Sl that I can’t connect to my new router. I have other units that have paired no issue just this one. I have wired it in for the moment and works ok. However when I try to create a surround, I choose the speaker it’s playing from the app and the wireless one will not work and asks to add to the wifi network again. It will not add if the wired one is in. If I reset both then add the other play one it pairs ok. But still can’t pair the Sl, that has to go wired again. The system was all ok before I upgraded to the pro hub 2. I can play them all together no issue just this pairing issue that’s possibly causing the surround issue too? I have spoken both to Sonos and Vodafone but still getting no where. Any help or advice is greatly appreciated and sorry for the long postMany thanks

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Corry P
1 year ago
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Sonny.AdeAvid Contributor I
asked in Components and Architectural
U Bolts for mounting Sonos/Sonance Outdoor Speakers

Has anyone mounted the Sonos/Sonance Outdoor speakers to a pole. The instructions says to use 2-½ inch U bolts but I don't know the thickest bolt that will fit in the holes. The ½ in is too thick so will a .3in or ¼in. fit. Thanks. 

4
Corry P
1 year ago
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Rodney_2Contributor I
asked in Home theater
connection

Last 6 days my Beam2 2 Play1s and sub all connected together as a surround sound system not showing on app have reconnected by resetting them from scratch like new products works fine that day , next day they are gone again from the app.l have 3  other products which are further away from router 30m they  work fine  the ones that keep disappearing are only 3m from router  all connected by WiFi any advice .

4
Airgetlam
1 year ago
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Jeff.W.Contributor I
posted in Portable speakers
Sonos Roam bluetooth always Drops!

See many similar post but none are real solutions.What needs to be done to have sonos roam to be reliable and functional at least onceBluetooth keeps dropping. Closing youtube on chrome also kills off the audio completely although my mp3 player is still playing in the background.  Grouping with roam also always ungroup by itself. Really frustrating cos NONE of the function works reliably.I am using the bluetooth for my PC - Intel NUC Phantom Canyon.I am using router RT-AC88U with airtime fairness disabled. Plus I already have help from Sonos support prior to configure my router to enable Beam + Sonos One .

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C
1 year ago
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RiccofraContributor I
asked in Speakers
First connection

How should I connect, at the first time, the Sonos One SL to the home wifi?

2
Airgetlam
1 year ago
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JacSobContributor I
asked in Speakers
CD Player for Sonos Beam G2

Hey there,I’d like to connect my Sonos Beam with TV and CD Player. So I’m thinking about buying some CD player for that purpose, could you be so kind and send me some good examples? Another thing is the connection itself, the beam is connected with the TV by HDMI Arc, the CD Player might be connected with HDMI (I assume) but the question is whether the TV will have to be launched for everything to work? Or once the CD player is turned on and the CD is there, the sound will be played by the soundbar?Thanks for help.

1
106rallye
1 year ago
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jmschlesContributor I
asked in Controllers and Music services
Explicit songs from Spotify blocked.

I recently set up a Sonos system, and Spotify is the only service I’ve connected. I want to be able to play songs marked as “explicit” through Sonos, but they’re grayed out. It seems like this has to either be a Spotify thing or a Sonos thing, but… I’ve never filtered explicit content in Spotify, but I checked my Spotify settings just in case, and “Allow explicit content” is indeed enabled I found “Content Filters” in the Sonos settings, but “Filter Explicit Content” is grayed out and says “Not supported” Any idea what might be going on? I haven’t found an answer on the forums yet. Thanks!

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B
1 year ago
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ricksaintlouContributor I
posted in Home theater
Can I use a AT-LP60XBT with a Sonos Beam + Sonos One SL sound system?

I’m looking to purchase a wireless record player that can connect to my living room audio system. I have 2 Sonos One SL’s and 1 Sonos Beam. Would the AT-LP60XBT connect to this system via Bluetooth? If not is there a wireless record player I could get that would? Thanks for the help! Take care.

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R
1 year ago
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rxbxervContributor I
asked in Advanced setups
Large Sonos System Audio Playback Issues

Hey Sonos Community!Just had a couple questions about some issues I’m currently having with my Sonos system.I have about 19 different Sonos products in my system that are all spread out through our three wing building and also have about another five products that I haven’t set up yet since we’re having issues.The issue I’m facing is when I switch channels or songs one speaker will play and all of the other speakers will stop and play off on and eventually if left on the same channel for a while they’ll all start playing in sync but if you change the channel it’ll start the whole process over again. All the speakers that I have have an excellent Wi-Fi score with 4 UniFi AP-HD spread throughout the building but I’m still having this issueI currently have just invested in purchasing infrastructure that will allow me to add the Sonos on the LAN network and have currently added a Sonos Beam and Sonos One to my LAN netwrk and it was playing instantly when I would change the song, I just wan

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R
1 year ago
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PrVkwA4IumvContributor I
asked in Controllers and Music services
Pocketcasts not working

The Pocketcasts Sonos service frequently does not work for me.  My Sonos queue has a long list of podcasts, almost all of them from Pocketcasts, and today none of those Pocketcasts items play.  I tried reauthorizing the Sonos service.  Also deleted and re-added the service.  No change in the (mis)behavior.When I log on directly to Pocketcasts on their web site, I can play my podcasts without problems.  Podcasts in my Sonos queue that are *not* from Pocketcasts play as expected.I see problems like this way more often than I’d like.  Is there any way to fix the current problem?  Any way to reduce the odds that it happens again?    

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P
1 year ago
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JdriesenContributor I
posted in Controllers and Music services
How to make iPhone default to Sonos

I just got a Sonos Arc and sub. I like using them with Spotify on my iPhone. Is there any way to make my Spotify and/or my iPhone default to the Arc as the audio output, rather than having to specify it in Spotify each time I use it? Thanks!

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N
1 year ago
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Supertraxx25Contributor I
asked in Home theater
internet failure

If the internet goes down, can I still use my Arc, Sub and SL One surround speakers?  Or do they always have to have internet to work correctly? I have the system all set up and working properly, and have 700 mbps on my internet down and up speeds with fiber, but was wondering if I’d lose the use of the speaker system during an internet failure. If I understand correctly, my Arc should work fine with the EArc hdmi to the TV, but will the sub and SL one surround speakers continue working without the internet?  My apologies if I’m sounding redundant with my question, I just wanted to clarify. 

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S
1 year ago
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BarryofNCContributor I
posted in Home theater
Beam gen2 is cutting sound to TV not connected to SONOS

Hi everyone!  I am new to SONOS and am having a problem after successfully (easily) connecting our new Beam gen2 to our playroom TV.  We are DISH Network subscribers and the playroom TV is connected to a DISH Joey receiver with an HDMI cable and the Joey receiver is connected to the satellite antenna via a RG6 cable.  To allow reception of the DISH signal on a small Kitchen TV, the DISH installer connected what appears to be a signal amplifier to the Joey receiver with RG6 coaxial and from that device a RG6 coaxial cable connects to a 4-way splitter and a RG6 cable connects to the kitchen TV.  I am describing our playroom/kitchen satellite TV installation to provide information which may help solve our Beam problem and to also state that our setup was installed and approved by DISH network.With that out of the way, here is our problem:  after installing the SONOS Beam, we no longer have sound on the kitchen TV.  Although the kitchen TV can only receive the same channel as the playroom

8
B
1 year ago
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RamseyDContributor I
posted in Components and Architectural
Sonos Play:1, Sonos Connect and Onkyo Network Receiver TX-8260 connection

New to Sonos. Unable to make this combination connect and play. Have tried both Sonos Apps: “Sonos S1” & “Sonos” and am getting conflicting error information. The Onkyo website says this receiver is compatible with the Sonos Connect hardware. I have tried the various help pages with no luck. Is this interface possible? I want to play music to 3 Play:1 speakers over wi-fi.

6
Corry P
1 year ago
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