Recent 15.1 update - Sonos Boost 'Updating' (looks like an app glitch)

Show first post
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

247 replies

M
Userlevel 1

the hell sonos??? fix this *** ! my sub won’t connect i can’t get alexa to work. your products are too expensive for this crap. get off your santa barbara *** and get to work 

 

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

B

Same issue.

Your confirmation number is: 1645731349.

F
Userlevel 2

Doesn’t seem like a huge deal for most. It’s annoying. But, gotta think an app update would remedy.  

B

1680766736

 

now whole system cant be found and no voice assistant or music working. 

T

My Boost have also been ‘updating’ for a while, now…
Updated everything, logged out, rebooted (re-powered) Boost, logged in again. Usual IT stuff...
Boost still showing as ‘updating’.
Was this purchase just a scam - as in a fancy box with an LED (as my sound system still work fine)? 
Hope not - main purpose was to avoid interruptions while listening to sound.

iOS  @ iPone 13 Pro: 16.3.1 (DK)
Sonos App: 15.1 build 71138080 (automatic updates on)
Mac OS: Ventura 13.0 (@ MacBook Pro 16”, 2019)
Mac App (re-installed after failing update): 15.1 (S2) 

Update, FWIIW:
I reset the Boost (unplug power, press and hold infinity button, replug power (while still pressing infinity button) and wait for LED blinking). 
Then, released the infinity button.
The iPhone) App then found a Boost and I added it to the system.
Things seems fine for now.

B
Badge +1

I updated to 15.1 on Saturday.  Intermittently seeing Boost Updating.   Else seems to work ok otherwise. Can provide diagnostic if needed

R

2092546375

M

Diag. No. 530665805

M

Hi @SarahN, @Blaubaer82275 & @jamrod 

Thanks for flagging this issue. So we can investigate, could I please ask you all to submit a support diagnostic and reply here with the numbers given? Thanks.

530665805

R

Same Problem Diagnostic 1000174364

Thanks

Kenv

Just a quick note that I have run the update with a Boost in my set up and it has all gone through in under 5 minutes. I had to run it a second time to get it on my Roam. But now all completed ok.

D

This update is so failed. I would ask once again. When will this be fixed?

P 
I am very disappointed, after a strange update of the Boost component that never ended, the system stopped working, I reset all my speakers but now I can't get them to work anymore
D

@sonos when can we expect a proper fix?

D

Nope. Didn't work.

C

Hi @SarahN & @jamrod 

Thanks for trying that. If you don’t mind, please try the following:

  1. Sign out
  2. Force Close the app
  3. Reboot the Boost
  4. Open the app
  5. Sign in

Thanks again!

 
this didn’t work for me either 

C

1107501419

D

I have the same issue. @Sonos when can we expect a fix?

M
Badge

Same issue here… 

Ran diagnostics - 2038771143

N
Userlevel 5
Badge +9

Me too! Boost updating.

busy trying to edit the queue
M
Userlevel 1

Same issue. I have an Arc, Sub, and 2 SLs grouped for surround sound and they are stuck with “updating”. Has not effected the sound, but now I can’t configure the levels for the Sub and Surrounds. And I can’t turn them off and on as I regularly do depending on time of day or type of listening experience I’m looking for. Very annoying. 

106rallye
Userlevel 7
Badge +17

If you’ve just come across this thread, we no longer need further diagnostics or reports. Thank you

Before posting please read the thread ……

 

Q

same here: Number 714701382

C
Badge +3

Same here.

B

Diagnostics 533599187

Terms & ConditionsCookie settings