+14
Hi
Did the update last night and ever since, my Boost sporadically shows as ‘updating’ on the app, with a blue dot next to it. It does sometimes show as normal but then reverts to this ‘updating’ status. It isn’t updating though and everything seems to be working fine.
So looks like just a glitch and I have noticed folks on Reddit also commented the same.
Anyone else got this little issue?
Hopefully everyone with the issue is reporting the issue with a diagnostic. Otherwise there's no real picture of the scale of the problem.
Thankfully the latest bug doesn't seem to cause an issue with playing music though.
Same issue with Boost claiming it's updating, support ID 584565367
Sonos support traditionally doesn’t give time frames for changes/fixes. They just happen, probably due to a mix of how long it takes to find and resolve the issue, and how much QA time is necessary to ensure the ‘fix’ doesn’t break something else. Then there’s the whole ‘teeing it up on the distribution stores’, too. I’d expect it will come as soon as they possibly can get it out.
Has anyone with this issue been given a fix time frame by Sonos support?
+1
Same issue. Diagnostic #2002169591.
Same issue here.
Same issue on iPad and iPhone with SONOS Boost showing that it is updating.
Diagnostic: 1949776229
+17
I have it too: diagnostics 456082248
+5
Hi @Channel, for those of you that may have missed this earlier post. Temporary workaround:
As long as you do not sign in you should not get the blue indicator or Updating message and still have access to your speakers (but with limited App functionality)
Hopefully the amazing developers and QA team at Sonos fix this issue fast. 😣
All my speakers and the boost were stuck ‘Updating’. Only the Roam and Move were ok. Unplugging the boost for 30 seconds resolved the issue temporarily, but my boost, sub and beam are back to ‘updating’
Hi
Did the update last night and ever since, my Boost sporadically shows as ‘updating’ on the app, with a blue dot next to it. It does sometimes show as normal but then reverts to this ‘updating’ status. It isn’t updating though and everything seems to be working fine.
So looks like just a glitch and I have noticed folks on Reddit also commented the same.
Anyone else got this little issue?
Yes same issue. Always something with an update...
Same problem with my two Boost after update to 15.1. Swapping between “updating” and “Normal status”, Diagnostic = 1966580332
+4
I feel a bit late to this party, but can add something to the blue dot mystery. Because I have a very old, very long house with solid stone walls I have two Boosts in my system which up until 15.1 have been working perfectly…
Not any more. Well, TBF they are still working but I get the picture below, no matter what I do in terms of unplugging/resetting etc. None of the suggestions above work for more than a few minutes.
Come on Sonos - your latest update has caused this problem. Sort it out please.
+14
Oh the surprises Sonos gives to us..come home to this..was working fine for weeks..
+14
Oh what fun Sonos is at times..come home to this crap…
Boost related diagnostic
33562758
Evening, I’m getting the blue dot with the boost only
unplugged etc still the same
diagnostic number 1694045
playback seems ok at this stage
pls advise
Same problem with Boost update.
Also, I have 10 Sonos speakers on the system and it always takes 15 seconds plus to sync and start play if i like most / all of the speakers. No issue with a few speakers. This is annoying when starting a Playlist or album but makes it unworkable to play single tracks. Any suggestions? I upgraded my router to best available, added Sonos Boost, changed Sonos channels to all options, and full restart to system several times.
Add me to the blue dot on my boost.
Diagnostics #1720672943
I’ve been having the same issue with the app showing that my Boost is updating. I’ve just submitted a diagnostics and this is the number it generated - 1004650995.
Hopefully this will help with the resolution of the issue.
+5
Another QA failure by Sonos 😢
You can add me to those who have updated to 15.1 and now have the infamous blue dot warning that my Boost is still updating. Arc, sub, and surrounds appear to be working fine. Awaiting the fix also!
Update: Boost status light is on but not showing in my system now (still updating).
Why should all this be happening to people's systems
No wonder there a lot apprehensive about doing updates
It may have something to do with the app
.. Aren't the updates tested by sonos.?
+14
Same here. Same problem. Best to wait it out?
I would say so yeah, so long as your speakers are working ok
Same here. Same problem. Best to wait it out?
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