Hi there,
Since upgrading to 3.1 my cr200 has become unresponsive in certain parts of the scree. For example if i try and adjust the treble in the music equalisation screen I cant move the slider. If I try and slide up and down using the A-Z slider at the RHS of my music index it stutters at E and jumps to M. I have contacted Sonos who suggested that I reset the controller but to know avail. Any ideas?
Frazer
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I just hope this controller lasts. But thanks again Sonos
Agreed, that is very good customer service and they can't be faulted for that. I just wish they were a little more open about the problems that people are still having with the CR200. Are there still problems with it or was it just limited to one batch? Why does it fail for some people and not others? My CR200 was from the batch originally said to have problems but so far (touch wood) I haven't had a problem.
Userlevel 2
My new controller arrived today, amazingly fast. The dealings I have had with Sonos are the best customer service I think I've ever recieved from any company.
I just hope this controller lasts. But thanks again Sonos
I just hope this controller lasts. But thanks again Sonos
After the standard RMA email, I received another email later on saying they were manually processing the RMA and sending a new CR200.
I received the mail earlier this evening saying the replacement had been dispatched. So once again the customer service comes up trumps. Lets just hope this one is OK.
Ken
I received the mail earlier this evening saying the replacement had been dispatched. So once again the customer service comes up trumps. Lets just hope this one is OK.
Ken
Userlevel 2
After contacting Sonos again they have told me a replacement CR200 is on it's way for free 😃
Once again my faith in Sonos has been restored and I can't thank them enough for their outstanding customer service.
Only concern I have is that they told me my controller was not in the 'batch' with known problems with the possible dead spots. I'm no rocket scientist but that would suggest to me the problem has not been resolved, I'd love to know if there is still a problem with the Sonos Controller as it is now called.
Anyway I really appreciate the gesture as they didn't have to do that and i'm sure there would be very few companies in the world who would do the same.
Thanks Sonos 😉
Once again my faith in Sonos has been restored and I can't thank them enough for their outstanding customer service.
Only concern I have is that they told me my controller was not in the 'batch' with known problems with the possible dead spots. I'm no rocket scientist but that would suggest to me the problem has not been resolved, I'd love to know if there is still a problem with the Sonos Controller as it is now called.
Anyway I really appreciate the gesture as they didn't have to do that and i'm sure there would be very few companies in the world who would do the same.
Thanks Sonos 😉
Well reflecting the usual fast good service I already have my RMA for my failing CR200.
It would be good if the replacement is more reliable this time!
Ken
It would be good if the replacement is more reliable this time!
Ken
Userlevel 2
Just checked back and my replacement controller was ordered in April 2010, I'm sure Sonos gave me some kind of extended warranty so I'll have to try contacting them again, I don't intend to buy a new controller every 18 months
I have just experienced the failure of a CR200 sent to me as a replacement to a CR200 sent as a replacement for my original unit. I am now getting close to the two year period.
So far service has been good, but I've just put in my problem report so we'll see how it goes this time.
However I won't be rushing to buy another CR200 any time soon even though I could possibly use one.
Ken
So far service has been good, but I've just put in my problem report so we'll see how it goes this time.
However I won't be rushing to buy another CR200 any time soon even though I could possibly use one.
Ken
I own a CR200 and a CR100 and could do with another controller but am holding fire getting another CR200 due to the worry about quality problems with them.
Userlevel 2
Thats my second CR200 screen just failed, and like you pacman42 I have been told I will have to pay £94.80 for a replacement.
My first one was within it's warranty and I remember being told I would have an extended warranty on the replacement. i will have to track a few emails down to see exactly how long this one has lasted.
I like the CR200 and I don't really want to use my iPhone as my sole controller but as many others have said before me it's an expensive bit of kit which I don't want to have to buy a replacement for every year (if I'm lucky) or so.
This controller is poor and needs to be updated. The Sonos is an absolutely awesome piece of kit but is let down badly by the CR200, does anyone know if there are any plans to replace the controller or at least fix the problem for good?
My first one was within it's warranty and I remember being told I would have an extended warranty on the replacement. i will have to track a few emails down to see exactly how long this one has lasted.
I like the CR200 and I don't really want to use my iPhone as my sole controller but as many others have said before me it's an expensive bit of kit which I don't want to have to buy a replacement for every year (if I'm lucky) or so.
This controller is poor and needs to be updated. The Sonos is an absolutely awesome piece of kit but is let down badly by the CR200, does anyone know if there are any plans to replace the controller or at least fix the problem for good?
Non-responsive screens ae a known problem with some batches of CR200 controllers. Contact support, they have a generous return/repair policy on models where the screen becomes unresponsive.
My Sonos Controller (the one formerly known as the Controller 200) has stopped functioning as it should. It's impossible to scroll down on the touch screen, and some of the menu commands don't respond when touched.
For example, on the "System Settings" page, The only commands that respond when pressed are "Music Library Management", "ZonePlayer Settings", and "Bridge Settings" - none of the others work, and when I try and press "Dock Settings" it selects either the item above or the one below. And I can't scroll down to access the other menu items.
I've tried resetting the Controller by removing the battery, but this has no effect. Thus the only way to hear music around the house is via the desktop controller or my iPhone. While this isn't the end of the world in itself, it's driving my wife nuts (she doesn't have an iPhone, and getting her one isn't an economic workaround), so she's threatening to divorce me unless I get it fixed.
Is this problem terminal (for my Controller, of course), or can anyone suggest a fix?
Many thanks.
For example, on the "System Settings" page, The only commands that respond when pressed are "Music Library Management", "ZonePlayer Settings", and "Bridge Settings" - none of the others work, and when I try and press "Dock Settings" it selects either the item above or the one below. And I can't scroll down to access the other menu items.
I've tried resetting the Controller by removing the battery, but this has no effect. Thus the only way to hear music around the house is via the desktop controller or my iPhone. While this isn't the end of the world in itself, it's driving my wife nuts (she doesn't have an iPhone, and getting her one isn't an economic workaround), so she's threatening to divorce me unless I get it fixed.
Is this problem terminal (for my Controller, of course), or can anyone suggest a fix?
Many thanks.
Userlevel 2
[FONT="Arial"][/font]Yes I agree, they are at least doing the right thing in this regard and that is to be recognised and applauded. However, I am very concerned that th[SIZE="7"][/size]ere are still replacement units being sent out that are no better. I only had mine replaced less than 6 months ago. We are now half way through 2011 - how long has the CR200 been out for?, and yet it would seem there are still faulty units being shipped.
If I thought I could get my money back for it I would go that way and use the money to buy a wireless modem and an iPod touch (good grief though, I never thought I'd have to buy an Apple product just to use my Sonos!).
I ditched my B & O equipment for a Sonos (26/8/2010)- big mistake. After just under one year the two CR200 controllers stopped responding in part of the lower screen section. Replacements are working OK. Why is Sonos selling equipment which, judging by the correspondence, is not fit for purpose? Has anyone spoken to the Trading Standards Authority?
Re Barry M - both units had a YY of 06.
If I thought I could get my money back for it I would go that way and use the money to buy a wireless modem and an iPod touch (good grief though, I never thought I'd have to buy an Apple product just to use my Sonos!).
I ditched my B & O equipment for a Sonos (26/8/2010)- big mistake. After just under one year the two CR200 controllers stopped responding in part of the lower screen section. Replacements are working OK. Why is Sonos selling equipment which, judging by the correspondence, is not fit for purpose? Has anyone spoken to the Trading Standards Authority?
Re Barry M - both units had a YY of 06.
pacman42,
Touch base with support again and be sure to mention that the replacement unit has experienced an early issue.
Touch base with support again and be sure to mention that the replacement unit has experienced an early issue.
Userlevel 2
Hi guys,
My original Cr200 bought in Nov 09 failed in April 10. The replacement has just failed. Both times with dead spot problems.
The replacement that's failed seems to be an 05 series. I phoned support last week and was told I'd be receiving a replacement but nothing arrived. I phoned yesterday to be told my controller is not in the faulty batch, there is no extended warranty and it was going to cost £85 for a replacement.
I thought I received an email a while back extending the warranty to 2 years but I cannot locate it. Does anyone know the position?
I must say I'm very disappointed that an expensive piece of kit has only lasted a little over 18 months.
Would appreciate any thoughts or suggestions
Regards,
Peter
My original Cr200 bought in Nov 09 failed in April 10. The replacement has just failed. Both times with dead spot problems.
The replacement that's failed seems to be an 05 series. I phoned support last week and was told I'd be receiving a replacement but nothing arrived. I phoned yesterday to be told my controller is not in the faulty batch, there is no extended warranty and it was going to cost £85 for a replacement.
I thought I received an email a while back extending the warranty to 2 years but I cannot locate it. Does anyone know the position?
I must say I'm very disappointed that an expensive piece of kit has only lasted a little over 18 months.
Would appreciate any thoughts or suggestions
Regards,
Peter
Userlevel 2
Yup - One of my controllers screens just started acting up - same exact symptoms. Oh well, guess I'll need to call them for an RMA
Sounds like the chances are that all should be OK here. But at least I know what to look out for! The Sonos extended warranty policy on this seems really good, and I suspect most companies send out re-furb'd units in a situation like this. Thanks for the info guys.
Does anyone know if the "new" one they send out is a brand new one, or a refubished one?The replacement I was sent under warranty was a refubished unit with a serial number from the early "at risk" batch. - It has been working fine since it arrived (last week!).
Sonos have always said that the error rate from the early batches was low, but not low enough to be acceptable. ... Your units may not fail.
Also remember that they extended the warranty a further year for those batches.
An early indication in my two units which failed was that I couldn't power scroll through to end of the alphabet.
Also remember that they extended the warranty a further year for those batches.
An early indication in my two units which failed was that I couldn't power scroll through to end of the alphabet.
If BarryM's assertion is correct, then all three of my CR200s ought to be duff! The relevant digits are 05 or 06.
I have certainly noticed that sometimes a little perseverance is needed to make a selection, but they usually work OK without too much trouble.
How can one check for sure whether this apparent stock fault is present or not? At least two of mine will still be within their warranty period.
I have certainly noticed that sometimes a little perseverance is needed to make a selection, but they usually work OK without too much trouble.
How can one check for sure whether this apparent stock fault is present or not? At least two of mine will still be within their warranty period.
Userlevel 2
Mine has just developed the dead spot on the right of the screen and i am awaiting a replacement and then I am to send my old one back.
Does anyone know if the "new" one they send out is a brand new one, or a refubished one?
Also does anyone know if the problem will be fixed in the "new" one they send out?
Really dissapointed at how many people seem to have this problem, and even worse how long this problem has been going on. I really love Sonos and hope my "new" controller will work *fingers crossed*
Does anyone know if the "new" one they send out is a brand new one, or a refubished one?
Also does anyone know if the problem will be fixed in the "new" one they send out?
Really dissapointed at how many people seem to have this problem, and even worse how long this problem has been going on. I really love Sonos and hope my "new" controller will work *fingers crossed*
I have had my unit replaced twice, but the third one has had no problems so far.
See this post for how to find out whether your latest unit is from one of the batches known to have problems: http://forums.sonos.com/showpost.php?p=131021&postcount=127
See this post for how to find out whether your latest unit is from one of the batches known to have problems: http://forums.sonos.com/showpost.php?p=131021&postcount=127
Userlevel 2
That may be the way to go then. Thanks ninjabob. Although I suspect there will be very few available second hand in Australia, and I bet units from the US wouldn't work with mine. Does any one know if they would be compatable?
I have over $4500 worth of Sonos equipment and very frustrating that I have to go into my study and turn on my computer just to use it. Sort of defeats the purpose to a large extent.
Gave up on the CR200 when mine was replaced for the third time - bought one new and one second hand CR100 and I have got to say I prefer them. Much more robust and cheap as chips now. I love the plethora of hardware buttons - much better.
In the market for more CR100s and will wall mount them around the house.
Cannot seem to get cradles cheap however - they seem to go for half the price of a decent controller.
In the market for more CR100s and will wall mount them around the house.
Cannot seem to get cradles cheap however - they seem to go for half the price of a decent controller.
Userlevel 2
Yes I agree, they are at least doing the right thing in this regard and that is to be recognised and applauded. However, I am very concerned that there are still replacement units being sent out that are no better. I only had mine replaced less than 6 months ago. We are now half way through 2011 - how long has the CR200 been out for?, and yet it would seem there are still faulty units being shipped.
If I thought I could get my money back for it I would go that way and use the money to buy a wireless modem and an iPod touch (good grief though, I never thought I'd have to buy an Apple product just to use my Sonos!).
Ok, so we purchased 2 CR200s when they first came out and they have worked fine until last week when I tried to add a radio show to the queue.
We had never tried this before and it failed because of a dead spot. The other CR200 worked fine when I tried the same operation.
Emailed Sonos and asked what the process was to get it replaced. Instant reply, return label and they even sent out the replacement before I returned the faulty unit.
Two days after my first email and we have the replacement unit which is working fine so far.
This is great customer service. Things go wrong for every company, it is how they correct it that matters. Sonos score high on this one!!
I still prefer the CR100 to the CR200 but that is another matter.
We had never tried this before and it failed because of a dead spot. The other CR200 worked fine when I tried the same operation.
Emailed Sonos and asked what the process was to get it replaced. Instant reply, return label and they even sent out the replacement before I returned the faulty unit.
Two days after my first email and we have the replacement unit which is working fine so far.
This is great customer service. Things go wrong for every company, it is how they correct it that matters. Sonos score high on this one!!
I still prefer the CR100 to the CR200 but that is another matter.
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