Ask a question

Don't know where your question belongs? Ask it here, and we’ll move it to the right location.

  • 433 Topics
  • 58 Replies
Ditte
Ditte
started this topic

Tips for common Sonos problems

Running into challenges with your Sonos system?Here you'll find solutions to some of the most common problems. While this is a good place to...
  • 10
  • 0
Kenneth R
Kenneth R
started this topic

How the 'ask a question' forum works

If you have a question and are not sure where to start, ask it here. We'll keep an eye on everything that gets posted here, and once someth...
  • 68
  • 0

433 Topics

G
GU PaulContributor I
asked in Ask a question

How to display track info on album and playlist using Amazon

I’m using the Amazon service but cannot find a way to display album or track info.

0
G
16 days ago
M
MLM3550Contributor I
asked in Ask a question

Apple Music Library

My music is showing in my library.  However, when I begin to play it quits mid song, pauses, then moves to the next song.   I have deleted, reauthorized, multiple times but it does not seems to correct this issue.  Is anyone else experiencing this?

0
M
23 days ago
Z
ZombiedawnContributor I
asked in Ask a question

truplay not working

Truplay still not working on my iPad, with July’s 2024 update. Tried all forums you can find for help, none work.

0
Z
23 days ago
B
Bill WilkenContributor I
asked in Ask a question

The new App

Hi. I bought three Sonos speakers about 6 months ago. And, was loving it. But, the new app is more demanding than the past. It asks me to open my Bluetooth each time I open it. The old one didn’t do that. I got a Roam for outside and it has a hard time finding it to a point where I’m hardly using it. I also haven’t figured out how to have one station in one room and a different station in another. The old app was very easy. Any suggestions?

0
B
27 days ago
L
LemuelContributor II
posted in Ask a question

SONOS Makes Me Sad - Update Unsatisfactory

The current update does not function on either one of our Motorola G7 phones. Hangs on splash screen, eventually pops a program not responding wait or close message. Selecting wait will finally open the program. Have restarted phones, uninstalled-reinstalled, cleared caches. No joy. Android 11 OS. Also the Mac version won’t function on my iPad, but that is a separate issue. Requiring iOS 16 is stupid. My iPad will not accept that operating system so I have a virtually bricked system on all devices.A quick search shows that I am far from the only one having this or similar problems. This is entirely unsatisfactory.

0
L
28 days ago
D
dallasbiscuitsContributor I
asked in Ask a question

MacOs and sonos not connecting

Apple M3 Sonoma 14.5 Works on my iphone just fine. I’ve tried:Turning firewall on and adding sonos app to the list Turning firewall off and leaving it like thatThey are both on the same wifi. My 5g and 2.4ghz are under the same name, so it pushes to whatever the devices is asking fore. The app fails to connect over and over and over. It’s finally working fine for me on my phone, but MacOS won’t find soNOs.S Sonos works fine via AirPlay2.

0
D
28 days ago
R
RuthersContributor I
asked in Ask a question

Error message accessing Amazon music

I’m getting this error when trying to access anything from Amazon Music. I’ve authorised the account fine, and it lists everything from Amazon fine - playlists, stations, songs, etc, but as soon as I try to play something I get this error. My Sonos account was originally created when I lived in the UK, but I live back in Australia now. My Amazon account is .com.au, not .co.uk. I’ve never tried to connect Sonos to Amazon.co.uk before.   

0
R
28 days ago
C
charlespickTrending Lyricist I
asked in Ask a question

Audio skipping around using music services

Music skipping around within songs. Forward and back, almost entire verses it seems. System is 2 Era 100s connected with Ethernet now to the same ethernet switch. Gig internet with plenty of bandwidth available. Only happens when streaming from services in the Sonos app (I only use Apple Music). AirPlay seems unaffected. I had the same issue when using WiFi so I switched to Ethernet. I assumed that using Ethernet for both speakers connected to the same switch would fix any timing issues.

0
C
29 days ago
J
jemrussellContributor I
asked in Ask a question

recent software update

why can I no longer add to my albums and my playlists. Saving only to favourites is hopeless- no grouping to music genres, individual artists. if it ain’t broke…

0
J
29 days ago
S
switchbContributor I
posted in Ask a question

Dev approach is lean?

Lean is a terrible approach hopefully you’re not using it with your devs - it’s the only reason I can possibly accept that could result in the mutant crap you released as an update to your app….what a disaster. Fix up chums!  

0
S
1 month ago
H
hazelkContributor I
asked in Ask a question

Alexa connectivity

I have been using Amazon Alexa for years to play Amazon on my Sonos. Occasionally it will play only one song and then stop. I followed advice to disconnect WiFi and then reconnect all devices. I have deleted Alexa and re-added multiple times. These things worked in the past but no luck this time around. I checked with my internet provider. I have a strong signal. Alexa responds on my Sonos one but I can’t get it to play more than one track. Please advise

0
H
1 month ago
J
JDallasContributor I
asked in Ask a question

Phantom playlist breaks Lutron remote

I use Lutron Pico audio remotes to control my Sonos devices. The Lutron app allows you to select a speaker and a Sonos favorite to play, which is stored on the remote’s favorite button. A couple of weeks ago the Lutron app began displaying a Sonos favorite that no longer exists. The favorite can’t be deleted or removed using the either the Lutron or Sonos app.This is an issue because the phantom playlist has broken the playback functionality from the Lutron audio remotes. The remote is designed to cycle through your saved favorites and the system will stop playing (or won’t start playing) when it comes to this non-existent playlist.I’ve contact Lutron tech support and they weren’t able to help. There must be some way to get rid of this ghost playlist.

0
J
1 month ago
WordPlay
WordPlayContributor I
asked in Ask a question

Alarms--can not set an alarm with a subscription station

Neither Apple stations or Amazon (prime) stations will “stick” when setting up an alarm, whether new or edited. “Selected content is no longer available” will cancel out the alarm set-up. My system, both software and firmware version is up to date. Rules have been followed to the letter re. launching app twice with forced quit in between. However, radio stations I have added outside of subscription services do function as expected and “stick” to the alarm setting and play as expected. Is this a fix we are still waiting for after the ill-fated launch of the new, ugly app?

0
WordPlay
1 month ago
A
a9979Enthusiast II
asked in Ask a question

Spotify playlist limit

Does anyone know when the 50 Spotify playlist limit issue will be resolved? Ever since the “update”, I can’t see all of my Spotify playlists using my iOS devices. 

0
A
1 month ago
R
ramblerContributor I
asked in Ask a question

Amazon Music not working correctly

When using Amazon Music, only the first 20 songs or so can be played.When I go beyond that in My Library Of songs and try to play a song.It always comes up "something's wrong"

0
R
1 month ago
F
flattop5Contributor I
asked in Ask a question

Playlists on desktop app: here today, gone today

I have two self-created playlists on my Sonos desktop app (I have S1). When I try to add a song to one, I get the message “No playlists have been added to your Sonos Playlists yet,” even though the two that ARE there quickly flash before that message appears. Then I try a few more times and it works. Then it doesn’t. Quite frustrating -- anyone else have this problem with the desktop app? I know many have complaints about the mobile app. Thanks!

0
F
1 month ago
C
CaryWContributor I
asked in Ask a question

Sonos Beam + Bose Cinemate II

I was given a Bose Cinemate II system. I’ve managed to get it working together with my Beam but there is a latency issue that causes the sound to be too boomy/echoey. Is there a workaround for this? I’ve tried adjusting TV Dialogue Sync but that only made things worse. 

0
C
1 month ago
C
chambolleEnthusiast II
asked in Ask a question

Recently played — is this functional in new app?

Is ‘recently played’ supposed to be functional or is that a feature not yet available in the new (May/June 2024) Sonos app? Thus far all I see is ‘your recent history will show here once you’ve played some content.’ I’ve played plenty of content. That message remains unchanged. I do have search history enabled in ‘app preferences.’ I do not see a setting to separately activate or deactivate recently played.Is this a feature still awaiting development in a later version of the new app, or am I experiencing a glitch?

0
C
1 month ago
H
HootchContributor I
asked in Ask a question

I cannot play Apple music on the Sonos App form iphone 11

I cannot play anything from Apple music. If I select one of my playlists all the music is there I can play any song but the songs keep shuffling to other songs in the playlist after 10 seconds of nothing and nothing ever plays.I can play Amazon music no problem, I can play Sonos radio no problemI have removed and re-installed Apple music, I have changed it from my primary streaming app to secondary. I’m at a loss and trying to get Sonos support… Good luck. The Sonos Support chat function keeps telling me all Support for Chat is too busy so it links you to call Support. Sure… Told that there is a 75 minute wait time. A call back feature would be nice.

0
H
1 month ago
B
BennybobContributor I
asked in Ask a question

End Session

On the old Sonos app, there was an 'End Session' function that is not on the new app.  My question is how do you end a Session on the new app without having to physically turn each speaker off? Thanks everyone

0
B
1 month ago
G
GeeeehArtTrending Lyricist I
asked in Ask a question

sudden streaming without havin app open

Haven’t been able to connect the system but all of a sudden music begins streaming through one speaker 1 (of 2). Checked the App on desktop (Mac) using previous v.version of app and it was playing. I stopped the service as we were watching tv. So my question is: what is causing an impromptu stream when I can’t get connected using the app. New version of App does not work at all unless I reboot the router. I look forward to a reply.

0
G
1 month ago
K
kelseewhiteContributor I
asked in Ask a question

Era 300

I recently hooked up our Sonos Era 300 and am wondering is there a way that you can shutoff the start up and shutdown chime? It’s so loud and we don’t want to wake others in the house in the evening or in the morning.

0
K
1 month ago
B
BillieLeeContributor I
asked in Ask a question

Lennerockers

Where on Sonys or Spotify can I listen to the original cd’s of the Lennerockers

0
B
1 month ago
O
Ola7212Contributor I
asked in Ask a question

sonosnet

Where can i see my WM? Wireless mode?Moderator Note: Removed SN from attached picture. Modified in accordance with the Community Code of Conduct.

0
O
1 month ago
C
ChuckCoAvid Contributor I
asked in Ask a question

Sonos Boost missing

When I look at “About Your System” the Boost is shown on the Mac app but not the iPhone app. Does anybody know why?

0
C
1 month ago
Terms & ConditionsCookie settings