Seriously....I bought this to upgrade my existing Bluetooth speaker. It connects to my Crossley Bluetooth record deck but no sound?????? And apparently no idea when there will be a fix?????? Not exactly an upgrade and suggest a refund is in order if it doesn't work
Hi @Yadumath et al,
We are pleased to share that a fix has been deployed regarding the issue of no audio playing when an Era 100 is connected via Bluetooth. Please note that this update was tested with a Sony Bluetooth turntable, but should also resolve issue with other Bluetooth devices.
The update applies to both the Sonos app and Sonos Speakers, please make sure that you update the Sonos app via the App Store or Play Store, then your system by checking for updates in the Sonos app. This update fixes the issue, however if you are still experiencing issues with connecting to your Era 100 we would ask you to reach out to our support team directly.
We apologise for the inconvenience this has caused in regards to using your Sonos system and we thank you all for your patience while we worked to on developing a fix.
Thank you to all users who submitted diagnostics of their systems as well as providing turntable model numbers which helped us re-create this issue on our end and ultimately resolve this issue.
I’m having the same issue with a Bluetooth CD player I’ve just purchased specifically to use with my Era 100s and 300s. I thought it was faulty but working flawlessly on a DAB system I have. I guess I’ll wait for a fix!
I have the same issue on an LG OLED TV. I hope this gets resolved shortly.
any update on this topic? my LG OLED to ERA300 is also not working
bluetooth from iPhone to Sonos or from TV to other wireless headset, both work fine.
Hi @HumanoAlex
Welcome to the Sonos Community!
We are aware of an issue that fits your description of Bluetooth connecting but playing no audio and are currently investigating. We have no estimation for how long it will take to resolve.
As for the 3.5mm jack not working either, I recommend testing with another input device - if you still don’t get audio, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.
I hope this helps.
Since Sonos thinks the problem is over, I’d check if the software on the speakers has updated and if it has and you’re still experiencing this, call Sonos about it.
Hi @HumanoAlex et al
Apologies - it was not brought to my attention until now, but the issue I reported here earlier (it was recognised as an issue with connecting to Sony Bluetooth turntables specifically, but it did affect other devices in the same way) was fixed one year ago.
If you are experiencing issues connecting to your Sonos device via Bluetooth, please reboot both the speaker and the source device and try again.
If that does not resolve the issue, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.
I hope this helps.
Bot an ERA 100 and tried to pair a Brand New Sony Turntable PS-LX310BT via Bluetooth. Connection Confirmed BUT no Sound. Called Sonos Customer Tech Folks and explanation I get is that the Sonos ERA 100 is looking for a more complex signal from the turntable? REALLY? My just as expensive BOSE Revolve connects and plays fine plus 3 other cheap BT Speakers connect and play fine. Why not SONOS? Explanation does not cut it and suggestion to get an Adapter from Sonos does not work either in that turntable besides Bluetooth only offers old school RCA cable ( red/white ) output and a PC Recording output. Don't see an adapter for that so ya just almost sold me an adapter that is wrong for the situation. C’mon Sonos...you can do better.
*Moderator edit: removed email address for privacy / spam reasons*
Hi @Perjar
Seriously? The advise from Sonos is to reboot the speaker and the device? How often? A mature and simple product like a loudspeaker should not have to be rebooted at all. And to request that the source device should be restarted is just hilarious.
Yes - please reboot the source device. Your statement “and to request that the source device should be restarted is just hilarious” suggests that you have not done so, and if you haven’t done so in all this time, then absolutely yes. It really does not matter how mature or simple a speaker is, if the Bluetooth source device has not been restarted in a year, there is every possibility that doing so will help matters. It certainly won’t hurt. Bluetooth is networking, and in my 30+ years of experience with computers, networking is definitely one of the areas that reboots really help. Please reboot the speaker if rebooting the source does not help.
The issue remains to this day so it was by no means resolved a year ago, My contact with the technical support team led nowhere. They acknowledge that the the software is flawed but will be fixed eventually. We jsut have to wait and see. Ha ha ha...
We apologise - I found your support case from August and what you were told, you were told in error. The delayed feature that we are still working on was misunderstood by the agent you spoke to and misrepresented - it relates to using a smart watch or similar to control playback via an Android device. It does not relate to connecting a Bluetooth device to a Sonos speaker. Feedback has been left for the agent involved.
If you continue to have issues connecting Bluetooth after rebooting, I would ask that you please contact support again.
I hope this helps.
Somewhere I saw they hoped for early 24 but no date was mentioned.
Having the same issue with my Era 100 pair. Neither will connect to any Bluetooth device: I’ve tried connecting both my phone and my audio-technica Bluetooth turntable. This originally worked for the first month or so, but has since * the bed. After spending hundreds of dollars on this speaker pair, I’m pretty disappointed by what a headache this is presenting. If it’s not resolved in a timely manner, I’ll resort to returning them or contacting customer service. I bought this pair solely for my turntable and until I order the Sonos in-line cable, I’m don’t foresee any other work arounds. Quite frankly, I’m pretty pissed. Been a Sonos customer for over 10 years and I’m not pleased with this purchase so far.
*Moderator Note: Modified in accordance with the Community Code of Conduct.*
Hi @Perjar
Then perhaps there is an issue with your particular unit - I recommend that you get back in touch with our team to report it. See below.
Hi @Bestboz
If this could be escalated to the relevant teams that would be helpful because getting our money back is clearly long past possible.
Absolutely - the way to get your case escalated is to get back in touch with the technical support team - if they are unable to resolve the issue, your case will get escalated. Especially if you make it clear that the steps they give have been tried before without improvement. Too many people give up after one call and assume that that is the end of troubleshooting - if the issue is not fixed, troubleshooting has not ended, unless/until we identify an issue.
I hope this helps.
Having the same issue with a LG OLED C8 + Era 100 speaker. I receive audio just fine via bluetooth with my Apple Airpods Pro, however there’s no sound when switching over to Era 100. I’ve unpaired several times and also limited my list to just the Era 100. Still no sound, very disappointed.
Decmeber 2024: I just bought my first two sonos Era 100 speakers and have experienced nothing but frustration since plugging them in and updating them (first thing before use). 1) in product descriptions it isn’t clear that the bluetooth and line-in won’t work when connected to a system as surrounds for an Arc. 2) after removing them as surrounds and setting them up as a stereo pair, the line-in connection was too weak when using my turntable TT-N503 as a source (using phono out which uses the turntable’s built in preamp). 3) after removing the sonos line in dongle and switching to a bluetooth connection, only one speaker in the stereo pair (the one with the bluetooth connection) played audio. after turning off and on the turntable several times and several bluetooth reconnects, the audio no longer plays from the turntable to the sonos era 100 where it is connected via bluetooth (confirmed via sonos app and turntable app); i have tried turning off and on the turntable and both sonos era 100s, and also resetting the network router, but no success in getting audio to play again (and again, when it did work it only played from one speaker).
Very disappointed in my experience with these speakers versus the advertised features, and also disappointed that it appears (based on searching the community forum and the above message i am quoting) sonos did an update to address this issue but the issue still persists with newly sold speakers even after updating to the latest speaker firmware and sonos app version.
On the product page for Era 100:
https://www.sonos.com/en-us/shop/era-100-black
Under FAQ:
How can I use line in?
To connect an audio device directly to Era 100, you need to use the Sonos Line-In Adapter and a 3.5 mm auxiliary cable, both sold separately. Please note that line in will not work when Era 100 is set up as a surround speaker in your home theater system. Learn more by visiting https://support.sonos.com/article/surround-sound-guidelines-and-limitations.
Can I use Bluetooth as soon as I plug in the speaker?
Era 100 must first be set up on WiFi using the Sonos app. Following setup, you can easily pair a Bluetooth device by pressing the button on the back of the speaker. Please note that if you use a pair as rear speakers for home theater surround sound, Bluetooth will be disabled.
Can I use Bluetooth with a stereo pair?
If you have created a stereo pair, you can still stream audio using Bluetooth. Please note that if you use a pair of speakers for home theater surround sound, Bluetooth and Line-In will be disabled.
What the hell. How can this be a Problem for so many people and just not be fixed?
I bougth my first set of Era 100 speakers, as a start for a whole new setup. But now I am not even able to connect my turntable anymore because of this bluetooth issue. Do your job sonos. This is unacceptable
I just want to keep this alive. It’s a significant user experience problem that needs addressing. Nearly 18 months on is not good enough. Bluetooth is the bare minimum of capabilities these days and Sonos can’t get it right. Never mind new headphones, let’s get a speaker that works. Really dissapointed with my Sonos experience in the last 12 months…. I miss my Bose
So i finally got it to work with my sennheiser bt t100, after maybe 3 times of resetting sennheiser and doing re-pairing with era100 it started to work. It was weird! So maybe theres hope after all.
Issue is still here.
Never ever again will I buy a Sonos product. This is ridiculous.
Was this ever solved? It connects to my MacBook but nothing plays. Someone please help.
Decmeber 2024: I just bought my first two sonos Era 100 speakers and have experienced nothing but frustration since plugging them in and updating them (first thing before use). 1) in product descriptions it isn’t clear that the bluetooth and line-in won’t work when connected to a system as surrounds for an Arc. 2) after removing them as surrounds and setting them up as a stereo pair, the line-in connection was too weak when using my turntable TT-N503 as a source (using phono out which uses the turntable’s built in preamp). 3) after removing the sonos line in dongle and switching to a bluetooth connection, only one speaker in the stereo pair (the one with the bluetooth connection) played audio. after turning off and on the turntable several times and several bluetooth reconnects, the audio no longer plays from the turntable to the sonos era 100 where it is connected via bluetooth (confirmed via sonos app and turntable app); i have tried turning off and on the turntable and both sonos era 100s, and also resetting the network router, but no success in getting audio to play again (and again, when it did work it only played from one speaker).
Very disappointed in my experience with these speakers versus the advertised features, and also disappointed that it appears (based on searching the community forum and the above message i am quoting) sonos did an update to address this issue but the issue still persists with newly sold speakers even after updating to the latest speaker firmware and sonos app version.
On the product page for Era 100:
https://www.sonos.com/en-us/shop/era-100-black
Under FAQ:
How can I use line in?
To connect an audio device directly to Era 100, you need to use the Sonos Line-In Adapter and a 3.5 mm auxiliary cable, both sold separately. Please note that line in will not work when Era 100 is set up as a surround speaker in your home theater system. Learn more by visiting https://support.sonos.com/article/surround-sound-guidelines-and-limitations.
Can I use Bluetooth as soon as I plug in the speaker?
Era 100 must first be set up on WiFi using the Sonos app. Following setup, you can easily pair a Bluetooth device by pressing the button on the back of the speaker. Please note that if you use a pair as rear speakers for home theater surround sound, Bluetooth will be disabled.
Can I use Bluetooth with a stereo pair?
If you have created a stereo pair, you can still stream audio using Bluetooth. Please note that if you use a pair of speakers for home theater surround sound, Bluetooth and Line-In will be disabled.
Thanks for the FAQ, but these are all things I just found out. again, no retailer has this information on their product sale page for the era 100s. for example, this was the description from the online retailer I bought the era 100s from:
“With next-generation acoustics and connectivity, the Era 100 lets you experience perfectly tuned stereo sound and rich bass in any room. Play all your audio effortlessly via Wi-Fi, Bluetooth and the 3.5mm input. Control everything with your voice. Before you can play, you'll need to set up the speaker via Wi-Fi using the Sonos app. Input requires an AUX cable and Sonos input adapter (both sold separately). 2. Voice service availability varies by country and language.”
so naturally, i figured i just need an aux cable (bought) and the official sonos input adapter (also bought) and that would be that… but no, doesn’t work when speakers are placed as surrounds in a HT setup; Anyone I have mentioned this to is equally as confused as I am as to why this isn’t possible.
regarding the bluetooth glitches, the FAQ you pasted doesn’t help with only one era 100 speaker playing audio when set up as a stereo pair.
I’ve seen today that they’ve finally released an update patch that had a Bluetooth component to it! Hopefully it solves this problem. I’ll report back.
As of today 23/11/24, from my experience, this issue hasn't been fixed yet. I purchased a brand new Era 100 today. After setting it up and listening to it for a while, I switched between different speakers a few times. Then this issue kicked in. It's connected to Bluetooth but no sound.
So I’m I think it’s fair to assume that at the point we have turned to a community forum for discussion, we have exhausted all other options. Personally I have restarted my device including a complete reset at least once a month just to check. Support were no help, just said “sorry”. There is still no resolution, it’s a software issue not user error.
If this could be escalated to the relevant teams that would be helpful because getting our money back is clearly long past possible.
Same issue here. Unacceptable for a new product. Especialy in this price range. Do your freaking job sonos!
