Answered

Sonos Beam 2 lost connection with Samsung TV, which is connecting thru eARC

  • 14 November 2023
  • 55 replies
  • 2337 views
L
Userlevel 1

Background Info

  • Sonos App
    • Version 15.9
    • Sonos OS S2
    • Build 75146030
  • Sonos System
    • Beam Gen 2 ver159 build 75146030
    • Sub mini ver 15.9 build 7516030
  • Samsung TV QE75QN85BATXXU
  • Sonos Beam 2 connects with Samsung TV with eARC

 

Problem
- After TV is off & on, the TV will lost the connection of Sonos Beam and output the audio with internal speaker

 

Workaround

  • Power off the Sonos and Power on the Sonos. The TV will re-connect to the Beam.

Tried to reset the Sonos Beam or Power off sonos beam&TV + Disconnect sonos beam + Power on sonos beam&TV + connect sonos beam. But the problem still exists.

 

Please kindly advise how to resolve the issue

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Best answer by Sotiris C. 15 November 2023, 16:08

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55 replies

A

Has there been any progress on this? Wish I had bought the Samsung speaker now….

A
Badge +1

Same issue here.  Reset the TV to factory defaults, tried resetting the Sonos as well.  Now I have 2 Beams that I can’t register through the app and aren’t recognized by the TVs they are attached to (recent generation Samsung QLEDs)

K

Any heard any update on this thread or known solution?
 

If I told my customers I’ll get working on something and then go radio silence I’d expect to get a few complaints…

J

I have a TCL and the same problem. This only started when we had the last update..

S

Any news @sonos??

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