The popping is really upsetting… looking forward to a fix soon!

Same issue here.

always on Xbox series x

my diagnostic code is 137046043

this happens 2-3 times a month.

Rebooted the Arc yesterday.

Made it 24 hours, a grand total of 2 shows before happening 30 seconds into an episode of Severance.

At this point, I'm ready to throw the Apple TV out of the window. It’s the only thing causing me grief. 

Might it be a problem with the Xbox series x or even the codec, as I see these things are mentioned online, even with other brands of soundbar,

• https://answers.microsoft.com/en-us/xbox/forum/all/xbox-one-made-a-loud-pop-noise-and-shut-down/40a59613-caec-4655-a3f0-ea71588cdcb8
• https://www.avforums.com/threads/strange-audio-popping-clicks-with-my-surround-sound-only-with-xbox.1548227/
• https://www.reddit.com/r/Soundbars/comments/eth60q/lg_sl10yg_making_loud_popping_noise/
• https://www.reddit.com/r/Soundbars/comments/jcyf5l/cracklingpopping_sound_on_jbl_91_soundbar/

hey im new to this thread. Sort of nice to know other people have this issue and it isnt isolated to me. i own a series x, series s, apple tv, lg c9 with arc sub and ones connected. Have not had any issues with the apple tv but only the series x. Im not bothering with support as it seems sonos doesnt even know whats going on at this point. Only thing i am concerned with is speaker damage. Has anyone else noticed any damage to the arc or other accessories?

I spoke too soon.  Had it occur during Kenobi last night.

Womp womp.

I’ve been getting the loud pop daily for the last two weeks. All with the XBOX Series X. I want a new ARC this is BS

Just had it happen to me twice on series x. Wtf sonos. Guess I need to submit a report but I might just return the arc and sub. Spent $1600 for this and do not expect these types of issues. 

Has anyone reached out to Xbox or Apple directly regarding this issue? Considering Sonos hasn’t directly addressed this issue in 2+ years, I’m starting to wonder if it’s something they can even fix at all. Might be worth a try. 

Have this exact same issue, extremely loud pop which sounds like a speaker being blown followed by no audio, power cycling required to restore it, happens infrequently but very worrying when it does and sends my dog nuts.

Generally seems to happen when using my Xbox series x as others have mentioned which is using pass-through audio via my Samsung QN95A Tv, have had the problem since day dot and it also was present on my previous TV (same setup)  a Samsung Q95T.

My ARC has exhibited the same problem for a few months now.   I think I am beginning to think it is an Dolby Atmos related issue.  It was just doing it when I tried to play an Dolby Atmos playlist from my Apple TV box.  Apple TV to LG TV to eARC HDMI out to ARC.  Simple setup.  The problem stopped when I switched back to TV sound which is outputing Dolby AC3.

SONOS Diag.  748691017.

check it out please.

‘Ed

At my wits end.  Went the RMA route with my arc because they thought the hardware was faulty.  No problems for literally 3 weeks.  Today the loud pop returned in the same spot it normally does in the Series X (randomly when returning to the Home Screen after playing a Dolby atmos game)

Two ARCs, Three Different HDMI cables, two different devices where it happens (Series X, ATV 4K) two different TVs.  (Sony x900h, LG C1).  Same problem, 100% confident it’s software so can’t understand why the problem can’t be replicated and solved

Will phone Sonos again on Monday, diagnostic 1981635273 if anybody from Sonos cares

I’m going to stop investing anymore in Sonos products and stop recommending them to my friends and family. This issue is easily reproducible by the patterns of hardware described in this thread and only occurs with Sonos products; no other soundbar. Support isn’t a priority for Sonos, which is a shame considering how expensive their products are.

None of those four examples fit the behavior described in this thread.

The only thing any of them have in common is some sort of general “popping sound”. Users here are reporting that their Sonos soundbar, when playing Atmos content from an Apple TV or XBOX, makes a loud noise and crashes, requiring a power cycle to fix. I’ve yet to see an example this exact same behavior reproduced by any other soundbar.

Many examples, yet not one of them matches the behavior described by this thread? I need at least one valid example of another manufacturer’s product producing this same issue before I can be convinced.

Hi guys,

I have the same issue and reported it to Sonos multiple times. They’ve said that it is very unusual and they have never heard about it. Well. It happened when streaming Dolby Atmos (Apple Music, Disney+, Netflix) on my AppleTV 4K but also via the apps (Disney+, Netflix) on my Philips OLED856/12. I am also using two Play:1s as rear speakers and it seems like the problem is not occuring when I delete them from the setup and just use Arc. I’ve asked support if they are too old and if the problem would be solved if I add two One instead. According to them, using the play:1s shouldn’t be a problem. Are you also using Play:1s in your setups?     

They switched my Arc for a new one and guess what, it just happened again. This is so annoying. It gets me every time.  

Not sure what to do, but clearly this is a bigger issue. 
 

Thanks 

Bastian 
 

I just had this happen to us again this past weekend, which was frustrating, annoying and frankly scared the poop out of us. Nothing like getting caught up on Stranger Things on Netflix and…“POP!”

In our case, it seemed to be related to watching HD Atmos content via the Xbox X series, but from reading the forums, Apple TV devices seem to be an issue for others.  That said, I don’t feel this is a problem that Apple or Microsoft need to address, but certainly some resolution from Sonos is overdue.

I’ve disabled eArc in my TV settings and since then, no pop. Not cool, cause the Arc should be able to connect to eArc, but it was too frustrating. 

I called Sonos Support yesterday trying to get an update on this issue. I was disconnected after explaining the issue (again) for nearly 10 minutes. She had no clue about this issue. Of course she didn’t call back. Why do they ask for your phone number? I digress.
 

The second ‘tech’ was even worse. Had never heard about the issue. I guided him to a few Sonos Community threads. Wanted me to start changing cables and resetting my Arc to factory settings blah, blah, blah. If you are reading this, I’m betting you can relate. 
 

Then I switched to chat support. After getting past the bot, Mateo helped me and told me the update which came available yesterday/today was set to address this issue. I found that to be very coincidental, but hopefully it will help. Fingers crossed. Here is the update details: 

App Version: 14.12 (build 69131120)

Sonos are definitely aware of the issue — perhaps not at a customer support level, who for the most part (I’m assuming are scripted).

I emailed “the CEO” a few months back, which was forwarded onto an internal engineer who was definitely aware of the issue.  I’ve been trying to provide feedback where possible, including diagnostics, and at least in the case of the Apple TV, they confirm that this is something that was introduced as part of tvOS 15.

The new build of Sonos sounds positive, so fingers crossed.  I’m also running the tvOS 16 beta in case we seen any improvement there too…

I’m assuming this has the same effect as disabling Atmos — as eARC (and it’s bandwidth) is required for Atmos content?

Thanks and I really appreciate the feedback. I haven’t re-engaged the Atmos on my Apple TV4K yet as Mateo said there may be an additional Sonos update next week. The popping I was experiencing was so loud I thought it was hurting the Arc. 

Can anyone confirm if 14.12 fixes the pop issue? I haven’t had a chance to test my Xbox yet.

I am on 14.12, and I just had it happen again.  Was getting excited for a minute there because I hadn’t had the issue in over a week and a half

Sigh :(

This is ridiculous really I had 2 loud BANGS over the course of an hour and finally decided to submit an email with diagnostics and literally while TYPING THE EMAIL and my apple tv was on Screensaver BAM....ANOTHER loud bang...it's seemingly worse with this update not better.  Being told to disable the number one touted feature of this $800 device is unacceptable.

I too experienced the issue yesterday between Sonos 14.12 and tvOS 16 Beta.

Strangely, the rears also cut out this time, where as they've been playing previously. Typically seems to be the centre channel that falls out.

I’m not sure if people are experiencing more static between the preview auto-plays, but even my wife commented on how annoying the little static blip was after flicking through the Netflix app as the auto-playing preview abruptly stops between navigation.