I was playing on my Xbox when the arc suddenly made an extremely loud pop sound and then lost audio completely. The app wouldn’t let me adjust the volume and Alexa wake up didn’t emit its usual tone. I had to remove the power from the arc and reapply which resumed the audio. I’m concerned that one of the speakers in the arc may have been damaged when this happened. Has anyone had this issue?
We have had no issues with the arc since purchasing it earlier this year.
Seeing this thread resurrected, I want to express how important this fix was. This week, I bought two ERA 300 and Sonos stands to upgrade my surround.
I 100% would not have done that if my home theater setup was still on 5.1 without Atmos because of the pop. I know it’s often more exciting for businesses to focus on new products. But fixing flaws in already sold goods directly impacts future sales.
Hi ProfessorFrag
What is the fix you refer to? The plopping sound still happens on my Arc (bought only 3 weeks ago), whether or not Dolby Atmos content is being played?
thanks
I am glad they found a fix on the software upgrade. Problem is it just now happened to me. This system was purchased just 2 months ago.
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