Answered

Support for Apple music with Google Assistant

Show first post
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

141 replies

B

Looks like most of us are trying to get a Google Home device (Nest Hub, etc.) to direct a Sonos speaker to play Apple Music. Has anyone had success getting a Sonos voice-enabled device (One, Beam, Arc) with Google Assistant enabled on that device to play Apple Music on that device itself?

 

Have not. I’m asking my One to do it and it will not. Yet I can use it as a speaker from Sonos App or Apple Music. It’s specifically the integration with Google Assistant and voice feature that won’t work.

If I could get HomeKit to find the speaker I could use Siri from my phone, but that also is buggy.

 

Seems like someone will work this out eventually with an update.

B

Just bought a Sonos Move set it up and set up google assistant with it and Apple Music as default on Google assistant and cannot access Apple Music via assistant getting same message as others “not supported“
 

how is this possible ? I can access Apple Music via the Sonos App on my phone and computer.

 

 

Same

B

Google Home (Hubs & Speakers) now support Apple Music in the U.S.  My new Sonos One set with Google Assistant (not Amazon) says that it is not compatible with Apple Music requested via the Assistant.

It responds “OK, playing…..on Apple Music” and then “Sorry...Apple Music is not supported on Sonos...”

Hoping for a quick fix from Sonos - or its getting returned.

I’m having the exact same issue. EXACT. Also won’t show up when I try and add to HomeKit.

Ken_Griffiths

I have all the same problems as you guys except when I link Sonus to google home and just say “hey google play” Sonos plays what ever is on the Sonos app.

can’t get it to play what I want through the google home though so defeats the object really.

does Spotify work?

That’s correct the playing/stopping/pausing etc; of a pre-loaded playlist on a Sonos device has been available since the voice assistants were first available on Sonos… it’s the initiating/loading of a playlist into the queue that’s needed and Sonos are yet to do that with the Google Assistant & Apple Music.
 

Even though Google does not (currently) support Amazon Music (just as another example), you can still pre-load one of their playlists manually to a speaker queue ...and play/stop/pause etc; using the Google Assistant.

Z

I have all the same problems as you guys except when I link Sonus to google home and just say “hey google play” Sonos plays what ever is on the Sonos app.

can’t get it to play what I want through the google home though so defeats the object really.

does Spotify work?

D
Userlevel 4
Badge +4

Agreed, this is a must...Sonos when will you support this please????

G

Just bought a Sonos Move set it up and set up google assistant with it and Apple Music as default on Google assistant and cannot access Apple Music via assistant getting same message as others “not supported“
 

how is this possible ? I can access Apple Music via the Sonos App on my phone and computer.

 

 

C

same problem here in France.impatiently waiting for a sonos update. thanks

N

Well as someone who has a full google setup around the house. I bought a HomePod Mini and two Sonos for airplay 2 syncing this month. I tried the Alexa functionality using Apple Music on the Sonos and hated it. I was so happy to see Apple Music come to Google assistant (and the fact that it seems to half work) that I ordered more Sonos on the assumption that full functionality was imminent. Seems crazy not to sort this out!

It’s a 100 day return period right! Might give it a few weeks to see if the situation changes?

V

Hello,

i m also an google / Apple Music / Sonos user… as many Others.

Please Sonos dev Team and marketing Team include this évolution on your top priority development roadmap.…

All the best to all of you !


Vince

J

I am confused.

Sonos + Apple Music = Works

Sonos + Alexa + Apple Music = Works

Google Assistant + Apple Music = Works

Sonos + Google Assistant + Apple Music = Of course this WILL NOT work, how dare you assume it would!

 

This makes no sense at all and I would love to understand why this is not a supported option

 

Google is absolute, pure evil. Somehow they managed to convince the world that they are “open”. They gimp everything that isn’t theirs by default.

I despise them with the power of a thousand suns. Their ecosystem is just as walled as Apples (if not worse)

 

J

Just adding to the chorus here that this is a must have now that Google’s devices all support it. Though I’m willing to give a little bit of time for Sonos to make their updates, this was just rolled out by Google on 12/7.

W
Userlevel 1

I am confused.

Sonos + Apple Music = Works

Sonos + Alexa + Apple Music = Works

Google Assistant + Apple Music = Works

Sonos + Google Assistant + Apple Music = Of course this WILL NOT work, how dare you assume it would!

 

This makes no sense at all and I would love to understand why this is not a supported option

S
Userlevel 2

Hi all,

Thanks for sharing your feedback. Apple Music is not currently available via the Google Assistant. We're always looking for ways to add new services and experiences - we'll post again as and when we have more to share.

All the best, and happy holidays,

Ditte

Hi Ditte and the Sonos team. Having a “mixed” Apple and Google tech home, having access to my Apple Music account from my Sonos speakers running Google Assistant would be a great addition. 

Have a great holiday and new year

Simon

C

Well this is disappointing. Would have thought this was at the top of the development teams priority list. 

B
Userlevel 2
Badge

Hi all,

Thanks for sharing your feedback. Apple Music is not currently available via the Google Assistant. We're always looking for ways to add new services and experiences - we'll post again as and when we have more to share.

All the best, and happy holidays,

Ditte

So Sonos is refusing to support it? Because literally EVERY OTHER third-party speaker with Google Assistant works with it now. Except Sonos.

Becoming increasingly frustrated with how Sonos works with these services, as well as limitations with AirPlay. You don’t make it easy for those in the Apple ecosystem.

Ditte
Userlevel 5

Hi all,

Thanks for sharing your feedback. Apple Music is not currently available via the Google Assistant. We're always looking for ways to add new services and experiences - we'll post again as and when we have more to share.

All the best, and happy holidays,

Ditte

R

https://apple.news/AkmFsEUJJSsy4r4fqTNrDAA
 

Looks like Google Assistant now natively supports Apple Music. I just tried it, but it says it is not supported on the Move. Any time frame for it to be added?

Great question this is very important!! Hopefully soon would be nice before Christmas.

K

Looks like most of us are trying to get a Google Home device (Nest Hub, etc.) to direct a Sonos speaker to play Apple Music. Has anyone had success getting a Sonos voice-enabled device (One, Beam, Arc) with Google Assistant enabled on that device to play Apple Music on that device itself?

 

good question, I only tried a Home mini and a home hub that I use as glorified doorbell chimes with nest hello then set Sonos as default speaker.

Yea I tried on a GA-enabled Move just to play on itself. The most frustrating part is that is finds the play list or artist or album or whatever but then immediately comes back and says not supported. What a tease!

K

I added Apple Music as my default music service on Google Home. 
-When I ask the Nest Mini to play Apple Music on the same Nest Mini it works beautifully. I assume this is true for all Nest Audio devices, i.e. google assistant asking google product to play Apple Music works. 
-When I ask my Nest Mini to play Apple Music on my Sony TV, it works perfectly. 
-When I ask Nest Mini to play Apple Music on any of my Sonos (by changing default speaker output), it does NOT work. 
-When I ask my Google Assistant (on Sonos speakers this time) to play Apple Music on any Sonos speakers, it does NOT work (“not supported”). 
 

Adding Apple Music to Google Assistant is great as long as Sonos enables this to propagate through their speakers. Hopefully just a setting or quick software fix, as y’all have suggested. 

S
Userlevel 2

I am in the UK. I have a nest Audio and a few minis as well as Sonos, so tried this and it works well. Amusingly the Apple Music stuff sounds better (different masters?) than the YouTube Music streams on the nest audio. On my Sonos I get the Apple Music not supported message. Would be great to get this working soon Sonos!

T
Userlevel 1

On the Sonos page about this its says: 

 

Apple Music is not currently supported for use with the Google Assistant on Sonos.

 

So until Sonos builds an update or a workaround the only to make this work is with all the other music services, except Apple. ARGHH! going to have to get a Spotify subscription. 

M

just tried it directly on a Beam after swapping the built in assistant from Alexa to Google

 

still the same “Sorry, Apple Music is not Supported”

 

So Sonos will need to enable something their end

I think your right.

I had to unlink Apple Music from Google Assistant in order to be able to add back again google assistant to my Sonos One

D
Userlevel 1
Badge

I have Sonos One's and Beam. 

I don't think the feature is available on Sonos at the moment. 

Would guess exclusive to Nest Speakers for a while. 

BMF
Userlevel 5
Badge +13

just tried it directly on a Beam after swapping the built in assistant from Alexa to Google

 

still the same “Sorry, Apple Music is not Supported”

 

So Sonos will need to enable something their end

Terms & ConditionsCookie settings