https://apple.news/AkmFsEUJJSsy4r4fqTNrDAA
Looks like Google Assistant now natively supports Apple Music. I just tried it, but it says it is not supported on the Move. Any time frame for it to be added?
Best answer by Ditte
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Support for Apple music with Google Assistant
Userlevel 3
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Hey Sonos,
You can’t even give a reply to all these people asking for updates? What does that say about you as a company? Simple update is all we need, and don’t tell us you are still looking into it, this should have been already designed into your ecosystem ready to deploy when the feature was activated by Google.
WHATS TAKING SO LONG.
I wonder if this is because Sonos is suing Google?
Seems like a bad customer service tactic though for the customers. In my industry we push new APIs and integrations weekly - this shouldn’t be that complicated and someone at Sonos must have a project timeline or roadmap they could share.
Sonos, any update here? This seems like a major gap, given that Apple Music is supported by both Google Assistant and Sonos separately.
Please. Just give us something.
Any update Sonos? I put all my purchase plans on hold for this - been an early customer but will not make the jump to Sonos 2 app-compatible devices unless I can actually play music on these speakers. Honestly your call.
Same issue here. Apple music works fine on Google Home mini but when you ask it to play it on Sonoa it replies saying Apple music is not supported on Sonos. Waiting for the update from Sonos to sort this out. If Google speaker can support it then Sonos can
Userlevel 2
+1
Hi, I’ve just moved from an Alexa household into a GA one and am very disappointed to encounter this problem, particularly when I can see from this thread this has been going on for over 4 months with no solution. I had a lot of trouble setting up GA on our devices as it was, but this was achieved through a long call with support. The support guy was very helpful but couldn’t understand why we couldn’t get music to play on Apple Music via the GA. It turned out he had actually only tried it himself with Spotify or via Alexa. I tried to tell him it does say on the Sonos website Apple Music isn’t supported through the GA on Sonos, but he said he would check with his supervisor. It seems even support staff aren’t aware of this issue.
I don’t care whether it’s Apple, Google or Sonos but it needs sorting. Surely Sonos you can at least provide an explanation as to what the problem is and if and when it can be fixed.
Just got my Sonos Roam and not able to control Apple Music with Google Assistant. Piss poor this functionality isn’t available, my £24 Google Home Mini speaker has no issues with the same commands.
Just got a beam yesterday and pretty bummed Google Assistant seemingly can’t play Apple Music as well, especially since this seems to be a Sonos problem vs a Google problem.
At this point I am completely regretful to have bought into the Sonia ecosystem. I can’t believe this doesn’t work and there’s no transparency about why or when to expect any change. How frustrating to be stuck in a walled garden that I paid premium to get into, when the experience is worse than alternatives.
Please Sonos team take a look into this and push out a fix soon!
It’s really frustrating that Apple Music subscribers aren’t able to experience the same functionality as Spotify or YouTube Music subscribers. This feature is hotly in demand.
Like many others I am sure, I could not believe this functionality is not yet supported and that I must of been doing something wrong.
Trying to do a comparison of Spotify v Apple Music as the Apple One subscription seems worthwhile but not being to play direct from Google Assistant makes this a bit of anon-starter.
Bump. Just wish Sonos would at least be a little more transparent about the issue. Guess I wish they would be transparent about anything really.
Come on Sonos. This is really poor service. It can’t be a major update and we have been waiting months. I have already invested heavily in Sonos and looking at purchasing more but , this delay to update existing features holds me back at the moment and makes me look at other options.
Once there was the possibility to control Apple Music via Google Assistant/Google Home using Siri, this worked on Sonos as well. No idea, whether you can still do that or not.
Well Apple. Musics worked just fine on my old JBL speaker though the assistant so not sure what the issue is there?
My comment would be I find it hard to imagine that Sonos wouldn’t do this if they could. I have bought two more HomePod Minis where I would have bought the Sonos if it worked with Apple Music through Google. You’d have to assume Apple are the problem in the equation!
Apple Music is currently available only on Google Nest devices, a (legal) decision made by Apple and Google.
Userlevel 4
+6
As others have mentioned previously, I don’t understand why Sonos haven’t added support for Apple Music with Google Assistant yet.
The Sonos app supports Apple Music, newer Sonos devices support AirPlay 2, and Alexa on Sonos supports Apple Music as well.
Not adding Apple Music to Google Assistant just doesn’t make any sense to me. Sonos devices lack too many features when it comes to Google Assistant as it is.
The fact that Apple Music is available on Google’s cheapest speakers (and third party ones) but we don’t get support for speakers that cost hundreds is very frustrating and disappointing.
I’ve spent a lot of time setting up google assistant with different devices in my home. I’m also frustrated by two issues with integration of GA in Sonos:
- Not being able to use Apple Music as default music service when asking it to play specific songs.
- GA volume is excruciatingly loud. Seems like a separate GA audio volume from main volume would be appropriate.
I couldn’t take it anymore. I switched to Alexa and it doesn’t have these issues. We’ll see if I lose any functionality I had with GA but so far I’m happy.
I’ve spent a lot of time setting up google assistant with different devices in my home. I’m also frustrated by two issues with integration of GA in Sonos:
- Not being able to use Apple Music as default music service when asking it to play specific songs.
- GA volume is excruciatingly loud. Seems like a separate GA audio volume from main volume would be appropriate.
Userlevel 1
Very disappointing that Apple Music is not supported with Google Assistant on Sonos. I have been a Sonos user for a few years and a stock holder, and I don’t see a scenario where there’s a good explanation for Sonos not supporting this, or not having a public answer for this 2-3 months after the Google announcement. Sonos should at least be able to say we are or are not going to support it, we’re working on it, it will be in a future software release, or something. Right now we’re hearing crickets. This does not reflect well on Sonos. Please tell us what’s going on here behind the scenes.
Can y’all just tell me you’re never going to integrate this so I can just move on with my life?
Folks, I dumped Google Assistant and started using Alexa to play Apple Music through my Sonos Beam and it works great! If you are not married to your smart assistant, I suggest this way forward. Plus Alexa also has other cool features like intercom between rooms, etc.
Google has the same intercom features
Userlevel 4
+6
The fact that Apple Music on Google Assistant isn’t supported on Sonos shows us that Sonos don’t seem to care too much about their customers, at least when it comes to voice assistants.
This, and all the other problems with Google Assistant on Sonos they haven’t bother resolving after more than a year.
Adding one more here. It is so obnoxious that you can play Apple Music anywhere via Google Assistant except for Sonos.
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