New Google Assistant SiriusXM integration not supported?

  • 7 November 2019
  • 85 replies
  • 6807 views

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Google just released native support for SiriusXM via the Home app.  It is listed as a “radio” service.  I can use voice commands to start and stop stations just fine on the actual google home products (Hub, mini’s etc), however when I attempt to target my Sonos system for playback I am told by Google Assistant that the device is not supported.  For example, I say to my Home Hub “Sonos Kitchen play Phish Radio on SiriusXM”.  Google Assistant recognizes the command as valid with something like “OK playing Phish Radio on SiriusXM on Kitchen” ; immediately followed by “Sorry kitchen is not supported at this time”.  Is this a bug or functionality that is not yet built?  Please note that I am logged into the same SiriusXM account on both my Sonos system and the Google Home system.


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The answer here is that Google hates their users just slightly more than Sonos does.

Hi folks,

 

Currently SiriusXM isn’t one of the music services you can use Google Assistant on Sonos with for voice control. You can take a look at this page for the supported services. 

 

While I can’t comment on possible future releases, I’ll be happy to add the voices here to a feature request to add SiriusXM voice support to Google Assistant on Sonos. 

Jeff, please add my voice as well.  Can you tell us if this is at least in the works or planned?

We have Google Home speakers everywhere and use SirusXM all the time.  We just updated our house with Sonos sound bars on every TV and two Sonos amps driving in-ceiling speakers on our patio.  Beyond disappointed that I can’t ask Google to “play Road Trip Radio on patio”

Amazing that it's been years and this still hasn't been implemented.  I got rid of all my Alexa products and switched to Google, so lost this functionality. Sadly it seems it's about time to start phasing out my Sonos products now.  At least the speakers scattered around the house.  Probably keep my TV setup for now.  Sad that Sonos is more focused on holding a user base hostage rather than providing functionality to attract them.  The Sonos app is clunky and the barrage of advertisements is annoying.

 

Sonos has nothing to do with this functionality, it is wholly on Google, and they aren't playing nice with Sonos right now.

Amazing that it's been years and this still hasn't been implemented.  I got rid of all my Alexa products and switched to Google, so lost this functionality. Sadly it seems it's about time to start phasing out my Sonos products now.  At least the speakers scattered around the house.  Probably keep my TV setup for now.  Sad that Sonos is more focused on holding a user base hostage rather than providing functionality to attract them.  The Sonos app is clunky and the barrage of advertisements is annoying.

Hi there - 2 years later and still looking for an update on this. Still no ability to get Google Assistant to work with SXM on my Beam (Gen 2). 

Very sad.

Here we are years later and this basic command still doesn’t work. Not sure to 😆 or 😭. 

I spent 90 minutes today with Sonos tech support to resolve this same problem. I will say that at one point, i could command Google to play Sirius XM on my Sonos system. What surprised was that the tech on the phone, did not know that there is an issue with this feature, until he couldn't correct it until 90 minutes into the call. I believe that this may have something to do with Sonos direct plan to offer Sirius without a separate account. I have had XM radio since 2007. And I believe that this problem is a policy issue, not a technical one. Prior, Sirius was considered s music service, however, now it is listed as a radio service. Disgruntled...

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Hi @macs, thanks for reaching out to the Sonos community and for letting us know about your concern. Let me share some information with you. SiriusXM is not yet supported by Google Assistant in the Sonos app. We don't have any information to share with you at the moment regarding this feature. However, you can start playback on SiriusXM using Alexa. We'd like also to recommend bringing this concern to SiriusXM and Google. If you have any further questions, please be sure to let us know.

Earth to Sonos do you have any comment on why your products don’t yet support this?

When is this going to be enabled, Sonos??

Hi @Tod, thanks for reaching out with the Sonos Community! We greatly appreciate you being a part of the Sonos family. It is our pleasure.

SiriusXM is currently available with Alexa only and please remember, that despite some music services not working with certain voice assistants, a user can start playback in the Sonos app and a user can control that music service's playback via voice with commands like play, pause, mute, skip, next, stop, resume, etc.

As promised, I’ll pass this along with the team and we’ll let you know once it’s available. 

Thanks for your patience and understanding. 

Please let us know if there’s anything else we can help you with. We and the community are always here.

Sirius XM is fully supported on my google home, but it does not work on my Sonos Beam with Google assistant enabled.  Seems like Google Supports it but Sonos does not.

This is truly pathetic and not only should Sonos should be embarrassed. I understand that these units have their own integration of Google assistant so I cant say their packaging is "False Advertising" but it's pretty darn close. When you pick up a package that bears the Google Assistant logo, you expect it to work!!

This is a Low blow from such a reputable company. Shamefull! 

I see these comments are quite old so I'm unsure if this is still an acknowledged issue. I can't get Google to control Serius xm via Google voice Assistant and play on Sonos. All other radio and music services seem to work fine via voice Google to Sonos.  

Also my music files in Music Library cannot be Google voice controlled to play on Sonos.

I have the same issue. Hope they can resolve this issue soon.

 

Is the Sirius/Google Assistant enhancement in your pipeline?  Get this fixed asap.  My Sonos One purchase will be my last Sonos product purchase until this is fixed.  I can’t believe the age of this thread and this issue is still not fixed.  Also I find your lack of transparency about the Google Assitant/Sirius limitation prior to my purchase off side.

Puckhog

How is this not fixed? 
 

alexa and SiriusXM have had major issues for me lately so I switched to Google assistant and find out this ain’t even possible?

 

Sonos just continues to get worse with time. I actually am starting to miss my old setup of google chromecast  audios. It was simple and worked and cheap! 
 

I shouldn’t have to start XM on my phone every time. It should work well with the voice assistants. 

Just switched everything over from Alexa to Google Assistant and spent the last 3 days trying to figure out why SiriusXM wasn’t working. I primarily listen to SiriusXM and very shocking this basic feature hasn't been developed yet. Rethinking my support of future Sonos purchases. 

Guys this is embarrassing.  This thread is well over a year old.  You can’t stay in business if you can’t improve the Google assistant integration Quickly.  This is some pretty basic coding work.  I have a Sonos system with over 10 speakers and even getting Google assistant loaded onto the system across all the speakers was embarrassingly slow.  Let’s go team.  You’ve gotta be better.  

Black Friday deals look great but I'm not purchasing another sonos product till this is shorted

Lou

 

🤨

Userlevel 2

We keep getting the same response here. Can someone at least tell us if this integration is actually going to happen? At least tell us that. 

I spent an hour with Sonos support today about this exact problem. Wasted one hour of my life only to be escalated to a supervisor saying ‘Sirius XM is not supported’!!

[Thank you for working with me today. As we discussed on our call these are the music services that should work with Sonos and Google Assistant: Spotify, Pandora, iHeartRadio, Deezer, Tidal (Only supported if added to Sonos app and using an explicit command: "Hey Google, play Adele from TIDAL."), TuneIn and YouTube Music.] 

 

So pissed!!

We keep getting the same response here. Can someone at least tell us if this integration is actually going to happen? At least tell us that. 

I’ve never joined a thread in my life but this is beyond frustrating. Enough people have voiced their concerns. It’s been a year. Get your $hit together and give the people what they want. Give us a timeline. Give us something. @Krishma M sounds like a politician dodging everything. 

Hi @Krishma M 

What’s the latest news on getting SiriusXM to work with Google Assistant? What has been the team’s response when you bring up this issue? Does Sonos intend to address this bug, or is this something that Google needs to fix? 

Thanks!

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