Google Assistant no longer playing the radio since S2 update

Show first post
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

111 replies

B

same problem, updated to S2. Can not play BBC channels using Google assistant. Yet it will activate other stations on tunein. And you can manually play bbc stations using app.

V annoying as its my main and most regular command. Still no updates??

C

Yes same here. I’m about at the end of my tether with my multi room Sonos system.  All I want to do is control the radio in the same way I can the lights from google home.  I can see me very soon moving totally to roon endpoints.

Danjen22
Badge +1

Thank god I found this thread, at least it's not me! It's so handy being able to ask Google to play BBC radio one when you've just got in the shower and forgot to turn the Sonos on. Now me and the Mrs have to make a conscious effort to turn it all on before we get in. 🙄

C

I have just splashed out on a raspberry Pi to set up as a Roon endpoint.  About £70.  Done

Joebot

It’s quite irritating, be nice to get a proper fix

P

WE are way overdue an update about what is going on - this is as bad as the BBC tunein issue of a while ago.

Scott Edy
Userlevel 1
Badge +1

Still an issue. 

 

I've got nothing from anyone or anything on the matter. Frustrating! 

beta since 2012. Bridge(1), Play:1(1), Play:3(1), Beam(1), Playbar(1), Sub(1). Android, Google Home, smarthome, Windows. in the business of BEV and EVSE
T

Hi folks,

Same problem here!

So frustrating!

H

Yes, I have this issue too. I've set my Sonos SL as a default on my google mini speaker.  I Can't ask my google assistant to play BBC radio. It's frustrating other radio stations work as does Spotify playlists.  Just BBC stations broken. Who owns this problem, Sonos or BBC?

D
Userlevel 1
Badge

Trash product, trash support, that’s where the speakers are going, in the trash! Pleas do get on every review site you can to warn people NOT to buy.

L

So today google assistant has been totally unresponsive. I’ve switched to Alexa and seems to be working ok, so goodbye GA until issues are fixed. It has been very unsatisfactory the length of time that Sonos is taking to fix the issue. All was working ok prior to S2 update, we’ll apart from very poor GA integration with many unanswered commands. Needs to be much better Sonos, this is not a google assistant enabled speaker, it’s a work in progress.  

R
Userlevel 4
Badge +4

I’ve still got the same issue on Google assistant and BBC radio on S1.

L

Alexa has been working flawlessly since I switched from Google Assistant. It’s  actually much better integrated than Google Assistant with no frustrating silences or playing different stations or songs that are requested. 9/10 Alexa 0/10 Google Assistant. I think it’s unlikely I’ll go back to google anytime soon

M

There’s a different work around using an IFTTT Sonos applet- Volume then play. Fires Up 6 music with personalised voice command and GA response. 

Could you explain please?

A
Userlevel 1

How is this not fixed yet! It’s crazy. 

JamesDan
Userlevel 4
Badge +6

Still waiting as well.

None of my family members are really using Sonos now because they can’t listen to radio using voice commands which is what they do a lot, especially in the kitchen.

They’d rather use a Google Nest Mini because there it just works.

G

@James Poole What device and software version do you have?

mine still isn’t working :-(

I have Google Display with Sonos 5.

 

 

Scott Edy
Userlevel 1
Badge +1

Latest on twitter

https://twitter.com/sonossupport/status/1272538132706209797?s=21

We are currently investigating the issue with Google Assistant not able to playback of BBC radio stations on Sonos. We suggest using the Sonos app to initiate playback of the BBC stations using Sonos Radio or Tune In.

I didn’t realised they were making these changes to the support channels.

“This Tweet is from an account that no longer exists. Learn more”

beta since 2012. Bridge(1), Play:1(1), Play:3(1), Beam(1), Playbar(1), Sub(1). Android, Google Home, smarthome, Windows. in the business of BEV and EVSE
J
Userlevel 1
Badge

@James Poole What device and software version do you have?

mine still isn’t working :-(

I have Google Display with Sonos 5.

 

 

Devices that started working for UK BBC Radio 4 this morning:

Beam: Main Speaker
Serial Number: 
Sonos OS: S2
Version: 12.0.3 (build 58179200)
Hardware Version: 1.23.1.10-2.1
Series ID: A100
IP Address: 
Audio In: Stereo 2.0
WM: 0 

Sonos One: Bedroom Speaker
Serial Number: 
Sonos OS: S2
Version: 12.0.3 (build 58179200)
Hardware Version: 1.26.1.6-2.2
Series ID: A200
IP Address: 
WM: 0

JamesDan
Userlevel 4
Badge +6

I just tried playing LBC and it still doesn’t work. All I get is “Playing LBC London on Global Player. Sorry, Global Player isn’t currently supported on [speaker name]”.

 

This still hasn’t been fixed, if it ever did work, that is.

Telling a Google Nest Mini to do the same thing always works. Please do fix this. Playing radio stations is such a basic thing.

Edit: Just tried playing Classic FM via voice command, this doesn’t work either. If I do encounter anything new I’ll report back here.

M
Badge

 

I had the same problem on my google home mini, but solved it by using the phrase “Stream BBC radio 6” instead of “play”. 
This also works on my Sonos One. It’s only a workaround but maybe it will temporarily help. 

Krishma M
Userlevel 5
Badge +13

Hi folks, we greatly appreciate your patience. Upon checking the issue is no longer occurring. Thanks for understanding and let us know if there’s anything else we can help you with.

Help others find useful content by clicking the like button and selecting the best answer to your question.
JamesDan
Userlevel 4
Badge +6

I just tried playing LBC and it still doesn’t work. All I get is “Playing LBC London on Global Player. Sorry, Global Player isn’t currently supported on [speaker name]”.

 

This still hasn’t been fixed, if it ever did work, that is.

Telling a Google Nest Mini to do the same thing always works. Please do fix this. Playing radio stations is such a basic thing.

Edit: Just tried playing Classic FM via voice command, this doesn’t work either. If I do encounter anything new I’ll report back here.

Is this ever going to work?

M

I thought mine had been fixed, been able to play R1 and R5 for about a week now. Just found that R2 & R4 still aren’t working though. 
 

And Sonos have closed down their Twitter support account which is a nice touch. Unless that means they’ve fixed everything. 

S
Userlevel 1

Hi folks, we greatly appreciate your patience. Upon checking the issue is no longer occurring. Thanks for understanding and let us know if there’s anything else we can help you with.


I’m afraid this is incorrect - Alexa is now working fine on all BBC Radio stations but GA was only working on Radio 2, 3, 5 live and 6 - then after trying and failing to work on 1, 4 and 5 live sports extra, I tried Radio 2 again and it didn’t work. So, Sonos, more work need on GA integration please.

For now, I’ve switched to Alexa until you can get GA working fully.

 

Thanks.

Terms & ConditionsCookie settings