Google Assistant no longer playing the radio since S2 update


Userlevel 3

Hi, 

 

I have google assistant on Sonos Beam and Sonos One. It was all working fine until the S2 app launched a couple of days ago. Now, when I ask a Sonos to play a radio station (e.g. play BBC radio 2), google assistant initially replies with, ‘playing BBC radio 2 from TuneIn (as usual) but then fails and says ‘sorry, I cannot find what you’re looking for’. If I ask google assistant to play music it works fine (using Spotify). I assume this is a TuneIn issue but the status page isn’t reporting any problems.

I removed TuneIn service from the Sonos S2 app and re-added it, made no difference. I also rebooted all the speakers, also made no difference. 

 

Any ideas? Is there a problem with TuneIn? 

 

Thanks


111 replies

Same issue here.

Does someone know if Sonos released a fix?

Regards

Same problem.  It worked fine up until about a week ago.

 

I listen to WBUR (Boston) every morning, and all of a sudden, it could not find it.   Not sure what changed.

 

Still works if I initiate through the app, but that is just not nearly as seemless when I am still ttying to find my way through the morning fog.

Same issue. When I ask google assistant on my Sonos One to play my NPR station, it says “playing kpbx fm on TuneIn,” followed by “Sorry, I can’t find what you it asked for.” Any thoughts on a fix?

I've now taken Google Assistant off Sonos, and run the two systems separately. Not the outcome I wanted or was sold. But, weirdly, I still like what Sonos does give me. 

Same problem Sonos One gen 2, Google Assistant. Most radio stations that used to work now don’t.

I HATE Sonos.

Not working for me properly either. “Hey Google, please play Radio 2 on Sonos” into Sonos One results in silence; and “Hey Google, please play XS Manchester” works fine. Can play any station on Sonos Radio through the app (with the same word logo differences reported elsewhere in this chain).
 

Going to a non-Sonos room with a Google Mini, and saying “Hey Google, play Radio 2” gets “Ok, playing 88-91 FM [etc etc] from the BBC” (maybe not those exact words, but close) and the radio plays; or saying “Hey Google, play Radio 2 on Sonos” to the same Mini gets “OK, playing BBC Radio 2 on TuneIn on [room]” and the radio plays on Sonos!

 

So the workaround is to say to the Sonos speaker, “Hey Google, play Radio 2 on TuneIn”: and that seems to get Radio 2 onto my Sonos system. Not perfect, but it works. What's most frustrating, is that it didn't work properly the first time, and I had to research a workaround. Switching to a Sonos system (from a mish-mash of Google, Cyrus and Samsung) has not been a stress-free experience. 

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Still not working properly for me. Asking Google to ‘play BBC Radio 1’ produces 1Xtra no matter how carefully I pronounce/ask for Radio 1. Works fine from the app but not via GA :(

 

 

Userlevel 2

Yeah!

 

BBC radio stations fixed at last using GA!

 

Just say “ play BBC radio ( 1,2,3,4, Scotland)” etc & it now works

 

 

Userlevel 4
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Hi folks, we greatly appreciate your patience. Upon checking the issue is no longer occurring. Thanks for understanding and let us know if there’s anything else we can help you with.


I’m afraid this is incorrect - Alexa is now working fine on all BBC Radio stations but GA was only working on Radio 2, 3, 5 live and 6 - then after trying and failing to work on 1, 4 and 5 live sports extra, I tried Radio 2 again and it didn’t work. So, Sonos, more work need on GA integration please.

For now, I’ve switched to Alexa until you can get GA working fully.

 

Thanks.

I’ve found Radio 1 and 6 Music working, Radio 4 needed “BBC Radio 4”

Userlevel 1

Hi folks, we greatly appreciate your patience. Upon checking the issue is no longer occurring. Thanks for understanding and let us know if there’s anything else we can help you with.


I’m afraid this is incorrect - Alexa is now working fine on all BBC Radio stations but GA was only working on Radio 2, 3, 5 live and 6 - then after trying and failing to work on 1, 4 and 5 live sports extra, I tried Radio 2 again and it didn’t work. So, Sonos, more work need on GA integration please.

For now, I’ve switched to Alexa until you can get GA working fully.

 

Thanks.

I thought mine had been fixed, been able to play R1 and R5 for about a week now. Just found that R2 & R4 still aren’t working though. 
 

And Sonos have closed down their Twitter support account which is a nice touch. Unless that means they’ve fixed everything. 

Userlevel 3
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I just tried playing LBC and it still doesn’t work. All I get is “Playing LBC London on Global Player. Sorry, Global Player isn’t currently supported on [speaker name]”.

 

This still hasn’t been fixed, if it ever did work, that is.

Telling a Google Nest Mini to do the same thing always works. Please do fix this. Playing radio stations is such a basic thing.

Edit: Just tried playing Classic FM via voice command, this doesn’t work either. If I do encounter anything new I’ll report back here.

Is this ever going to work?

Userlevel 5
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Hi folks, we greatly appreciate your patience. Upon checking the issue is no longer occurring. Thanks for understanding and let us know if there’s anything else we can help you with.

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I had the same problem on my google home mini, but solved it by using the phrase “Stream BBC radio 6” instead of “play”. 
This also works on my Sonos One. It’s only a workaround but maybe it will temporarily help. 

Userlevel 1
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My setup has just started working too.  Cheers for the communication Sonos.  Never has there been a company that treats its customers so contemptuously.  Next setup WON’T be Sonos, that’s for sure.

Userlevel 1

BBc works since about … 2-3 days for me… Sonos Beam and One tired of it all...

Userlevel 3
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I just tried playing LBC and it still doesn’t work. All I get is “Playing LBC London on Global Player. Sorry, Global Player isn’t currently supported on [speaker name]”.

 

This still hasn’t been fixed, if it ever did work, that is.

Telling a Google Nest Mini to do the same thing always works. Please do fix this. Playing radio stations is such a basic thing.

Edit: Just tried playing Classic FM via voice command, this doesn’t work either. If I do encounter anything new I’ll report back here.

Userlevel 1
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@James Poole What device and software version do you have?

mine still isn’t working :-(

I have Google Display with Sonos 5.

 

 

Devices that started working for UK BBC Radio 4 this morning:

Beam: Main Speaker
Serial Number: 
Sonos OS: S2
Version: 12.0.3 (build 58179200)
Hardware Version: 1.23.1.10-2.1
Series ID: A100
IP Address: 
Audio In: Stereo 2.0
WM: 0 

Sonos One: Bedroom Speaker
Serial Number: 
Sonos OS: S2
Version: 12.0.3 (build 58179200)
Hardware Version: 1.26.1.6-2.2
Series ID: A200
IP Address: 
WM: 0

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Mine worked this morning (Thursday 6th August).  BBC Radio 4 started by Google Assistant. 

Finally.

Indeed, I have just tried it here and it worked! (Radio 4 and Radio 6)

This fix must have landed only in the past 12 to 24 hours. given those still having issues reported above in the last “23hrs”

 

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Latest on twitter

https://twitter.com/sonossupport/status/1272538132706209797?s=21

We are currently investigating the issue with Google Assistant not able to playback of BBC radio stations on Sonos. We suggest using the Sonos app to initiate playback of the BBC stations using Sonos Radio or Tune In.

I didn’t realised they were making these changes to the support channels.

“This Tweet is from an account that no longer exists. Learn more

@James Poole What device and software version do you have?

mine still isn’t working :-(

I have Google Display with Sonos 5.

 

 

Userlevel 1
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Mine worked this morning (Thursday 6th August).  BBC Radio 4 started by Google Assistant. 

Finally.

Userlevel 3
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Still waiting as well.

None of my family members are really using Sonos now because they can’t listen to radio using voice commands which is what they do a lot, especially in the kitchen.

They’d rather use a Google Nest Mini because there it just works.

Userlevel 1

How is this not fixed yet! It’s crazy. 

There’s a different work around using an IFTTT Sonos applet- Volume then play. Fires Up 6 music with personalised voice command and GA response. 

Could you explain please?

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